1/5 Alexis G. 2 months ago on Google • 39 reviews New
BE
AWARE!
Dolphins
are
a
beautiful
experience
but
the
customer
service
experience
in
this
place
is
TERRIBLE!
You
can
see
a
lack
of
communication
between
the
sales
management,
dolphin
trainer,
and
photographer.
Prices
of
the
pictures
are
only
provided
verbally.
The
“special
offer”
ends
up
in
you
paying
so
much
more
money
than
you
expected,
for
less
than
they
promised
you.
Personally,
me
and
my
spouse
paid
$109
each
one
through
Disney
cruise,
which
offers
a
full
swimming
with
dolphins
and
genuine
bracelets
provided
by
the
team
tour
at
the
port
before
boarding
the
tour
bus
that
will
take
us
to
the
dolphin
location.
Once
we
got
to
the
Discovery
Dolphin
location,
the
team
tour
claimed
that
there
is
a
“special
offer”
that
Disney
cruise
is
not
aware
about.
The
“special
offer”
is
$140
extra
dollars
that
we
had
to
pay
at
the
Dolphin
Discovery
place
before
the
swimming
activity
with
dolphins
starts.
The
$140
“special
offer”
includes
a
last
minute
orange
generic
bracelet,
a
package
of
digital
pictures
taken
during
the
activity,
plus
a
“Royal
Swimming
Upgrade”
that
gives
you
the
opportunity
of
extra
and
different
types
of
swimming
with
dolphins
in
comparison
with
the
rest
of
the
group
of
customers
that
didn’t
pay
for
the
“special
offer”.
The
prices
were
always
told
by
a
few
employees
verbally,
and
they
were
charging
$45
for
ONLY
ONE
picture,
and
of
course
it
makes
you
think
that
is
less
outrageous
to
pay
the
“full
package”.
Me
and
my
spouse
concluded:
“this
prices
are
extremely
expensive,
pictures
are
more
expensive
than
the
actual
booked
activity”,
but
we
really
wanted
to
keep
a
good
memory
of
our
first
time
experience
interacting
with
dolphins.
We
noticed
a
constant
“confusion”
from
the
employees
at
Dolphin
Discovery
during
their
time
filling
up
our
receipt
with
a
pen,
writing
down
the
amount
of
$170
instead
of
the
$140
that
they
mentioned.
Me
and
my
spouse
had
to
correct
the
employee
5
TIMES
while
by
“confusion”
he
was
writing
the
wrong
amount
in
the
handwritten
receipt.
Once
the
handwritten
receipt
was
finally
filled
up
with
the
“right”
amount,
they
asked
us
to
go
inside
of
the
office
and
pay
for
the
“special
offer”.
Once
inside
the
office
the
sales
manager
Sandra,
took
the
handwritten
receipt
from
us,
charged
us
$140
and
gave
us
ONLY
the
receipt
that
the
credit
card
machine
prints
when
you
paid
through
the
terminal.
All
this
behavior
from
the
employees,
is
something
that
I
categorized
as
sketchy.
During
the
activity,
the
dolphin
trainer
was
very
bossy
and
very
rude
to
me
for
no
reason!
I
thought
he
was
just
having
a
bad
day
or
maybe
he
was
hungry
and
so
in
a
bad
mood.
Photographer
never
mentioned
to
the
dolphin
trainer
about
the
“special
offer”
package
that
me
and
my
spouse
already
paid,
even
when
we
were
the
only
two
people
in
the
group
who
paid
for
it
and
were
wearing
an
extra
bracelet.
During
the
activity,
me
and
my
spouse
realized
that
we
were
getting
nothing
special
than
the
rest
of
the
group
during
our
activity.
There
was
a
boogie
board
swimming
that
my
spouse
and
the
rest
of
the
the
group
did
except
for
me.
I
told
the
dolphin
trainer
that
I
was
missing
a
ride
and
abruptly
he
answered
me:
“no,
you
aren’t
missing
anything,
it
was
a
mistake
that
your
spouse
got
the
boogie
board
swimming”.
I
asked
him
why
am
I
paying
extra
then?
The
dolphin
trainer
answered:
“I
don’t
even
know,
my
job
is
training
dolphins”.
Sebastian,
the
photographer
was
very
rude
as
well,
claiming
that
he
is
just
a
photographer
and
he
didn’t
know
what
were
the
sales
office
charging
me.
I
was
paying
more
and
receiving
less.
I
was
upset
because
I
felt:
scammed,
discriminated,
and
mocked.
Sara,
the
sales
manager
was
offering
me
a
couple
rides
with
the
dolphins
and
with
a
more
decent
mood
trainer
as
a
compensation
for
the
money
that
I
already
paid,
but
honestly
it
was
so
awkward
enjoying
anything
in
that
place
after
this
unpleasant
issue.
I
would
rather
to
obtain
a
full
refund
because
this
unpleasant
situation
ruined
my
whole
experience
and
created
a
negative
memory
out
of
something
that
I
was
looking
for
to
be
special.
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