The staff have always been incredible, no flaw there... However we went today and left after 10-minutes as the new equipment and layout is absolutely diabolical. We were squatting on a 'rack' and someone wanted to use the cable (which is attached to the squat frame?). We had to offload the bar, take off the bar holder, moved the cable positioning, take off the safety bar, replace the bar holder and then add the bar back on! The bar holders themselves are also loose and wobbly - I didn't feel safe going heavy. When you're squatting, you're also basically face to face with someone else which is awkward and distracting. They seem to have just crammed as much stuff in as possible and not thought about the logistics of people actually using the equipment. So many health and safety issues. If the 'lifting club' section doesn't provide functional and safe equipment we will probably be leaving this gym unfortunately. Left today feeling very angry and disappointed as we had never had problems before.

An excellent gym in the building of a former train station. While it is not cheap, it is excellent value for money though if you want a good selection of exercise machines, weights, classes, swimming pool, plunge pool for kids and a steam room and sauna under one roof. You can use the Virgin Active app to handle your guest passes, class bookings, etc. Plus if you have kids you can get 2 hours of childcare included in the V Kids Club. There is a café area, but it closes about 4pm ish and I haven't yet tried their coffees, yet. Ample parking is also available.

New layout sucks and another price increase. Adds more equipment but then closes whole sections for classes. Fantastic for kids swimming lessons but I wouldn’t remain here if my kids weren’t having lessons and I’m certainly not the only one.

I am really disappointed with Virgin Active. Been going to this gym on and off since 2007. I heard news that they are investigating £1m which was great. However, the amount of work is being done while trying to use the gym is overwhelming. There are limited machines to use and noise level is very high even with earphones on you can still hear it. I started my routine a few month back but now can hardly do it because there are no equipments. I approached VA and was told they can freeze my account! Are you expecting us to go elsewhere while you are doing the work? Or you are expecting us to pay full membership with limited access? Very disappointed 😞

Really enjoying training at this club. I can't believe they have invested in Eleiko competition grade bars plates and racks, really looking forward to my next visit and thank you virgin active! The new classes are very interesting too 10/10

I used to be an old customer of this particular Virgin gym. I went last Friday 10/11/23 to have a little tour, talk about memberships etc, to decide if I wanted to join. The gentleman who came to show me around could not be less bothered. I asked him whether there was an area where people could go and work on their laptops and he told me about the quiet room of the cafe, but instead of telling me 'let's go and I'll show you', he gave me directions 'to the right, behind the cafe'. Then I had to ask him 'shall we walk around the gym?', and ask him 'what are the memberships?'. I had to do the sale on his behalf! He made me feel bad, as if I had just woken him up from the big sleep! I understand that the gym must be quiet recently due to the works, and that maybe the employees are not at their peak performance, but that was really poor. Never, previously, while I was a member, had I come across a Virgin employee with that attitude. He made me not want to give my money to Virgin and go elsewhere.

NEVER will i use this gym again. I signed a contract that allowed me to use all of their gyms, which was good as my family are in a different county, 6 months into my contract i went to used their Solihull gym whilst visiting family, I was told my membership only covered Nottingham and their gym was more exclusive, the lady i spoke to made to feel like i was a second class citizen, she was extremely rude and looked down on me. It was extremely upsetting. When speaking to the Nottingham Gym they explained that the rules had changed but they had written to all member to explain, when they checked i had not been notified. The Nottingham branch agreed that it was unacceptable and apologised that i hadn't received notification of the change in contract and advised i could email in and cancel my contract. Due to the fact that my mom is now terminally ill and the only gym i would be able to visit would be the Solihull branch I emailed to cancel my membership. However since then i have harassed constantly and have now received a letter from a Debt Collection Agency. Neve again will i use this gym

Been training for an year at this centre. It lacks discipline. What baffles me is even some of the instructors don’t practice gym manners in their induction. Despite reporting it to the staff numerous times, I don’t see much difference. The fact that one had to replace someone’s egotistic rack of weights just for a basic set of workout, demotivates me hugely.

I am really disappointed with Virgin Active. I joined with my partner back in June to get ourselves in good shapes. I heard news that they are investigating £1m which was great. However, the amount of work is being done while trying to use the gym is overwhelming. There are limited machines available to use and noise level is very high even with earphones on you can still hear building works. The gym has turned into a building site.it. I started my routine a few month back but now can hardly do it because there are no equipments. I approached VA and was told they can freeze my account! Thats really appalling Are you expecting us to go elsewhere while you are doing the work? Or you are expecting us to pay full membership with limited access? The management is poor and someone needs to take on responsibility for this. Its a ripoff! Very disappointed 😞

Good gym with good parking, the equipment is good and the staff on the whole are very friendly and pleasant. Memberships fees are reasonable and the classes are good. For me it's a good location. Hopefully membership prices don't go up as it's probably the upper limit for what I want to spend a month for a gym.

I came from a very small gym to virgin and it’s been amazing, classes from early mornings to late evenings, the swimming pool is amazing and my kids have become so much more confident in the pool. My children are using the gym floor and it’s great that kids are welcome here 😊.. the changing rooms could do with a freshen up. It’s a beautiful building to work out in the old station and I have never struggled for parking even at peak times, I highly recommend this place to anyone wanting to be more active (alone or as a family)

I really like the gym. Big plus for swimming pool and amazing stuff (always friendly and happy to help). Equipment and locker room could use refreshing. I got my finger cut on a flap in my locker Today. What really bothers me are fathers with little girls in mail locker room let them run around. It's not ok and should be stopped.

Used to love this gym I’ve been a member for years however the new refit has been a complete disaster. Whoever decided to put all the squat racks at the bottom so close together, facing each other and not any mirrors, should be sacked. One smith machine for the entire gym is ridiculous it’s now impossible to get on. The huge middle section is filled with flimsy squat racks, again no mirrors around, that it’s not really possible to lift heavy on as there’s no supports or anything doesn’t feel safe. Not enough cable machines now either and the ones there are, are ridiculously positioned. It seems whoever planned this refit is a CrossFit fan, and that’s the only people who will like this gym now. I will be joining another gym, along it seems with many other disappointed members.

All great - however the women’s changing rooms could be cleaner. Bottom of the stairs to the pool always smells of urine and used tampons and hair in the showers

The gym is well maintained full of equipment even when it is rush hour and full of people. The facility’s are lovely and clean! The pool is a great environment and always very clean too, added the temperature of the pool is perfect having two pools splits it up and is good for children too. The staff are great and the price for membership isn’t too bad it is very reasonable for what you get

Excellent experience, staff are always attentive, with so many classes to choose from. From a womens only space, to large mixed gym with an array of machines. I prefer Virgin Active because they have male and female only sauna and steam rooms. Not forgetting the swimming pool where they have family swimming times,cafe area with quiet room. And adjacent hair dressing.

Good facilities. The app can be useful sometimes for booking classes. Costumer service can be troubling. Personal Training experience has been really positive.

Great gym, i have used every gym in Nottingham but I always come back to Virgin Active, friendly staff, great changing rooms and top of range equipment. Could do with electric car charging in car park. Overall i can’t complain

Usual Gym has a good combination of equipment, classes PT sessions swimming pool. Due to the lack of space and peak times you may need to wait a little to get some training equipment.

Giving 5*'s because Kim on reception is so incredibly personable, lovely and just amazing at her job. Myself and two other friends are getting memberships mainly because of her- she's definitely convinced us 😂 Thanks Kim & the rest of the people who we've met because you've all been great!

This gym worth every penny, instalations are top, very wide range of classes and it have coffe shop inside very convenient. Toilets very clean. Truly recommended.

A lovely gym with top quality classes. Really impressed with the teachers and trainers and love that they do dance fitness, which is super-fun. Some people have mentioned that not everything is brand new (true), but it’s also really affordable for a good quality gym. Was loving it until I came down with a cold and am looking forward to going back soon!

Very nice club. I’m from London and was visiting family over the holiday period and thought it would be worth checking out. Its such a shame that the similar priced clubs in London are no way near this premium. As with the one in Salford Quays, it is on a different level to my home club in terms of size, quality of equipment, facilities and cleanliness.

I been going to this health club for a long time now, love the gym, shower, Suna, stream room, swimming etc. Staff are so very helpful.

Amazing place clean and staff are brilliant having kids is hard to find time for yourself but with the kids area. it’s a perfect place to enjoy your gym session in a safe environment

It's a great gym set up in an iconic lovely old building! It has a nice pool, wide selection of gym equipment and classes and it has a relatively nice cafe/come lounge area. I'd give virgin 5 stars of the prices weren't so extortionate. There are far cheaper gyms like Bramcote Leisure centre for example, that offer the same experience at a fraction of the cost!

I signed up to this gym cause I considered it a grown up gym. No hordes of students taking over equipment in groups of 5s like other gyms. However, i saw an advert for some student flats including free virgin membership. Why? I love this gym, so calm and clean. Not for long when the students hit. I might look for a new adult gym when my contract is up but I will just see how many will descend on this gym. I understand students mean money but trust me, there are plenty people out there like me who will pay the extra just not to see them.