Receptionists are extremely lazy, rude, arrogant, patronising, and condescending. They hide in the back, talk about getting freebies like pizza,etc, and during the pandemic last year locked the doors, hid in the office while people queued outside to see them. They only opened the door when I banged on the office window. I visited the surgery recently, and the standards are worse now. There are glass screens installed in reception which means that the receptionists can be more rude and stand-offish than before. To get a new prescription takes a week of waiting and if you call them to book an appointment it can take days before someone answers. I will be changing my doctor.

Updated Review: I still can't book an appointment. It's shocking that this is still the case. It's a frantic free for all twice a day to try and book one, which is incredibly stressful. I'm told I can go online to book an appointment but they simply don't exist. I've watched it happen in the surgery and when the appointments open up they don't go online at the same time. I can't fathom the amount of time and energy I've wasted trying to get an appointment, let alone the amount in the wider community. I don't understand why we can't just register the need for an appointment and leave it for you to allocate. Rather than hope you're one of the 5 or so people lucky enough that morning or afternoon to get one, and then subsequently go through the same process the next day. Surely that would be easier to manage in the surgery too. If the receptionists weren't constantly telling people there are no more appointments left they could spend time allocating appointments. It could work like this: Step 1: You register the need for an appointment - instantly saving the amount of repeat contacts / reducing anxiety in the patient base / saving receptionist time / (I don't personally approve but) you could do your "what's your problem" question to use for prioritisation. Step 2: At 0800 or 1300 (or more realistically as and when they're freed up now as it won't be a free for all) - you contact people in the order they registered their need for an appointment and offer them to people. Maybe you give each person 3-5 attempts to answer and if they don't you let them know they'll need to re-register a need for an appointment via a text. Sure, some people will get frustrated with this process, but a hell of a lot less than are currently frustrated. This will give you the benefit of understanding just how many appointments are required to service the community. Currently you have no way of knowing how many are needed as some people will just give up. I'm intrigued to understand why this wouldn't work. I'll post this on Google too and hopefully you can consider how you operate to better serve the community and stop this ridiculous process. Original Review: Management of the practice it letting the medical professionals down. I have only had good experiences when speaking to the medical professionals but to get to that point is a nightmare. You can't book appointments unless you're willing to wait a month, which means so many people call up on the day to get cancellations/emergency appointments. This in-turn means that you can't even get through on the phone as the call volumes are higher than their queue will allow. You just get a message of "please try again later", then the call drops. Worst practice I've ever been too.

Beyond incompetent. Practice management has absolutely ruined a really good doctors service. I wouldn't trust them to organise a party at downing St. A year since I posted my review, and it has gotten even worse. I find the staff to be friendly, helpful and sympathetic to the plight of the patients at the hands of practice management. If by any chance the managers read this. Please do the right thing and resign.

To add to this review today needed pain killers to add to my already diagnosed and prescribed antibiotics for infection which is literally a two second addition to notes and was told she'd speak to gp I held on for an additional 20 mins to my already 25 min telephone hold to be told no gp available and I'd have to ring 111 at 12.30 as its Thursday their half day. I'm totally bemused by this appalling lack of concern and I don't care attitude of these doctors. Why is the NHS in a mess? Because no one gives a fu.. that's why. I'm disgusted as I'm in total agony. No wonder people turn to booze and drugs Surgery need to invest in accurate blood pressure equipment for all sizes . The current machines are not callebrated and inaccurate

PLEASE, PLEASE AVOID PEOPLE! The way they have treated my wife is abhorrent! No care or support never sort her life saving prescriptions on time and the receptionist staff are compulsive liars and fabricate a concoction to save there own skin. And I haven't even started about how they was with me.😔 Alot of people suffering medical negligence by these.

Not happy with the practices proceedures at all - in order to get may medication which I haven't had renewed for six weeks because I can't get though to the surgery on the telephone (I have called over 30 times !) I Have to have a medicine review - which as you can guess takes ages to set up - Meanwhile I'm still not getting the medication what an unworkable and ridiculous system. I intend to complain to the management and the NHS trust.

I can't get through on the phone to book an appointment. This surgery has become a thorn in my side. They keep asking for more blood samples because they haven't checked for something else, so incompetent. Doctors aren't following up changes to my medication. To top it all off, I now can't send for prescription on the NHS app. God knows when I'll get through to a receptionist to order another supply! Rubbish!

my view relates to 2010 when this was the best practice I had ever been to. much has happened since then and it's so sad to see how patent opinion has changed.Dr Oliver ran a tight ship and his Indian wife and practice partner understood holistic medicine. Happy to see that one of the doctors from that time is still there he was exceptional. I am forever grateful. thank you. God bless you. Indian wife and practice partner had understood truly holistic medicine which is why it was called Tge Peacock.

Absolutely shambolic is the kindest way I can describe them. My wife was promised 3 call backs regarding her life insurance information request, each time met with silence and no call back. Reception say they have nothing to do with upstairs who deal with these queries so I feel for them having to take the flak for this inept service. Fully appreciate that covid has made life difficult for them, but if they had called back to say they hadn’t dealt with the query yet that would be fine. But to not bother calling back and not deal with the query is extremely poor. Will be happy to update this review if they ever call back and deal with the query. If.

Horrendous receptionist Horrendous GPS no care plans in place for patients. Trying to beg for appointments. Grow up and look at other practices for best practice like arnold use some of their tips and if you don't improve I will be reporting things to the cqc

I have been trying to get through to make an appointment for the past 3 weeks and I keep getting told they cannot take my call. It's awful awful service. The Online booking is rubbish and you cannot make any future appointments. Sadly, I went private to get seen as I was so bad but I need to still get an appointment. In addition to this, over a year ago I was told to have a blood test and still have had no follow up call, just a text message to say I need to book another one - but how?? as I cannot get through to book anything. I am going to consider changing practices as this is really bad.

I don’t understand why the bad reviews.. I have been with this surgery for 20 years and always been very well looked after even throughout the changes with GPs. Receptionists always polite and very helpful. Even when i had a young child and maybe over worried was always seen by nurse or doctors. Even through Covid we had telephone appointments and face to face appointment if needed. Would recommend this surgery.

Thank you to Gail the receptionist at peacock practice. Her patient care swift thinking for my child today was outstanding. Getting him seen by Dr khan who was equally efficient, Dr khan acted so promptly. He was amitted to A&E ENT he got the treatment he needed. Truly Amazing. My son is on a ward this evening, having treatment in childrens A&E ENT He thankfully is now comfortable and in the hands of the great staff at QMC . Well done Gail and Dr khan I cannot thank you enough. Outstanding patient care. Thank you again.

there is no constant gp in the surgery they are all locums and do not know the patients personal history, its so difficult to get an appointment when you finally get in the que call system and then its a phone call if your lucky, my father has had dementia for 4 yrs now and only when another authority gets involved they set up a care plan this is a shambles and not acceptable treatment and near on neglect with end of dementia care, the reception staff are only just keeping the surgery going with there limited knowledge and authority to do more to try and help bless um, i feel this surgery is not meeting there patients needs and moving my parents to another

Appalling customer care. Too busy to even confirm a medical condition by letter that's on your medical record. This letter would've helped relieve me of some mental stress but seems like doctors and nurses don't care about helping until you are at a point of death or causing harm. "Too busy" to compose a letter that would help one of their patients.

Just wNt to tell how lucky my wife and I are to be patients at the peacock surgery pleasant staff fantastic doctors what more could you want thanking you Mr and Mrs laird

Awful. Never been spoken to so badly. No care. Just awful. Reception needs a massive overhaul. Now moved to another surgery.

Really don't understand the bad reviews as both my wife and I have had very positive experiences. The receptionist was charming and helpful, the nurse I saw had the right balance of friendliness and professionalism. It's a sizeable building with two floors and a lift. Perhaps being a bit harsh but the doctor's English was a little hard to understand especially wearing a mask. My wife saw a young Asian female doctor and was highly complementary about her listening skills and professional approach.

Terrible practice. You can never get an appointment, always have to call at 8am to try and at 1 minute past you are told all lines are busy call back later, then you are cut off. Reception Staff are rude especially Mary. She let's a queue of people form while she tells each one what her ailments are and how she would treat yours. She's a receptionist!!

Can never get an appointment when you ring up, always asked to call at 8:00 on the day. Still waiting for my Well Man appointment (now 60). Been waiting for my second steroid injection in my knee for over 2 years now. Rubbish all round, thought after being taken over by Trent Medical Group things would have changed silly me.

5* Feedback for Nicky, excellent service and dealt with the situation so graciously & tactfully - really appreciated the assistance. Did not know about the link between Peacock Surgery & Trentside, it’s opened up more doors of what’s available

Since changing over to Trentside medical and losing Kim on reception it has gone down hill I can’t ever get a appointment and when you do they get cancelled worse doctors looking at moving now