2/5 Sydney E. 1 year ago on Google
This
was
our
second
stay
here
for
an
annual
birthday
trip.
Upon
arrival
numerous
doors
and
handles
in
the
condo
were
broken
including
a
door
shower
that
fell
on
one
of
us
from
not
being
on
the
track.
Thankfully
there
were
no
injuries.
The
main
reason
for
the
three
stars
is
because
our
neighbors
were
partying
2/3
nights
we
were
there.
The
first
night
it
was
from
1:30-3am
and
I
called
downstairs
twice
to
Aiden,
who
reported
maintenance
was
gone
(untrue
because
maintenance
had
told
us
the
previous
day
when
fixing
the
shower
door
he
lives
there
and
there’s
always
someone
available)
and
there
was
no
key
to
get
into
that
condo
nor
could
he
make
contact
through
phone
nor
knocking.
His
disinterest
in
resolving
the
obnoxious
noise
that
woke
us
and
kept
us
awake
was
clearly
opposite
to
what
their
11pm
curfew
and
no
noise
tolerance
policy
stated.
I
finally
called
non
emergent
911
and
shortly
after
3am
we
noticed
it
got
quieter.
The
second
time
it
happened
Tyler
came
up
after
midnight
and
the
noise
immediately
got
quieter.
During
the
day
I
had
mentioned
it
to
a
front
staff
member
who
seemed
concerned
and
stated
she
would
handle
it
along
with
sharing
the
incident
with
the
property
manager.
This
clearly
wasn’t
the
case
since
it
happened
again.
We
are
exhausted
and
disappointed
with
the
staff
lack
of
concern
(except
for
Tyler)
and
not
adhering
to
the
noise
curfew.
We
will
likely
not
stay
here
next
year
since
more
than
half
the
trip
left
us
exhausted
and
frustrated
with
the
banging
on
the
walls,
blaring
music
and
beer
pong
balls
dropping
on
the
floor
and
screaming
from
our
neighbors
late
at
night.
Editing
this
review
to
reflect
2
stars
since
service
is
horrible
and
I
cannot
get
the
manager
to
call
me
back.
After
our
previous
stay
(mentioned
above),
the
manager
offered
to
send
us
a
voucher
for
a
free
night
stay
our
next
trip,
and
placed
the
neighbors
on
the
"do
not
rent
to"
list.
This
was
communicated
via
telephone
the
first
week
in
August.
Here
we
are
in
the
middle
of
September,
and
I
have
called
twice
now
with
no
return
call
or
to
be
sent
to
voicemail
since
the
voucher
that
was
supposedly
sent
a
month
ago
never
arrived.
I'm
done
begging
for
things
to
be
made
right
and
for
customer
service/management
to
return
my
calls.
We
have
decided
to
no
longer
do
business
with
Sandpiper,
which
is
unfortunate
because
their
condos
are
rather
nice
and
conveniently
located.
We
will
take
our
business
elsewhere
next
summer
where
we
will
be
treated
like
valued
customers.
5 people found this review helpful 👍