I gave this place like 6 chances… I know you can’t expect much from this level of dining but with that being said, I wouldn’t even bother doing a mobile order because 9 out of 10 times it won’t be ready and you’ll be walking up to the front. Which completely defeats the purpose of me ordering ahead. Coffee is made well but definitely not well enough to overlook the frustration.

I went in today and ordered a hot coffee. Iris the woman making the coffee had made everyone after me coffee snd i was waiting on mines still. I then asked the cashier how long it would take and she wasnt even sure. After asking iris she then made the coffee herself. This is not good service. Especially after i know that the order of the food should go by who ordered first not who your friends are.Usually the service here is good but I definitely will go out of my way next time to go to a different coffee shop.

Watched an employee named shy attack a woman verbally. Acting aggressive and racist then pour the order out and say they dont care if the manager is called they have three jobs. Idk if this is a first for this location but im most likely gonna be heading over to starbucks from now on.

I like this dunkin, the food is consistent and they almost always get my order right... but the drive-thru is HORRENDOUS. There have been multiple times where it has taken me over a half hour to get through the drive-thru. It's worth going here, but save yourself the time and go inside!

Me and my friend got bacon egg and cheese breakfast croissant and they were very good, toasted to perfection. Mocha ice coffee, could've used less ice, more drink. But overall pretty good. We like the Boston creams the best out of all the donuts. Mix and match munchkins for later

If you want to get to work on time do not go to this Dunkin'! This was my to go to Dunkin for the past 10 years Especially when running late to work because I knew I would still make it to work on time. The morning Crew was the fastest I ever seen at any Dunkin. I would tell people to go to Pershing drive if they wanted quick driver thru service. Welp, that all changed!!!! The entire crew left and for the past 6 months or more The drive thru is super slow. You are in line foreverrrrrr it Does not move and It's on the busiest street in Ansonia. 🤦‍♀️

Absolute worst service of any Dunkin’ Donuts every time I stop in there something’s messed up. Almost worth driving out of the way to go to a different location

For a first time visit to this location I was very disappointed. On a late Saturday afternoon there were only two types of donuts. I was looking to buy a dozen for my sons and there was no variety for them to choose from. I will definitely not be returning, first impression means a lot in my book.

Couldn't get cell service due to the location or really connect to wifi. But it's a good dunkin. Making a left out of their parking lot is a nightmare though

this dunkin never messes up my order, quick service both inside and in the drive thru - kind staff, love my morning trips here

Always have a hot ham n cheese on a croissant With mocha cappuccino.. all within 4 minutes.. Now that's sweet

Just left Dunkin’ Donuts and the two women in the drive thru area were extremely rude one has red hair and glasses and the other is 8ft with glasses, this Dunkin’ Donuts has no customer service every time I come to this store location either the workers have an attitude or are rude as if they don’t want to work, I definitely will be contacting corporate and reporting the rude employees because enough is enough

The place is great, but parking or even getting into parking lot a challenge. You mite spend a while on the road before you get in. The drive thru is just as bad.

Only one register open during busy morning. Both should be manned. Coffee is always hot and fresh, and the donuts are always fresh

The good news - was able to get a breakfast sandwich when other fast food places switched to lunch only. The bad news - The sandwich kind of sucked, no flavor, sausage egg cheese on Croissant.

Nadine was phenomenal this morning! Fast, friendly service even w my special request! Excellent customer service skills! * Extra Milk in the hot chocolate so it wasn't hot like lava!

Girl taking orders at the drive thru is so rude and talks to customers as if they were stupid. Ordered a classic donut as listed on their menu, she gave me and attitude and said it’s called an old fashion donut not classic, as if their menu didn’t say it was classic. Very unprofessional and rude. Every time I come to this dunkin they always in a bad mood. Last time consuming here.

The “chicken and pepper wrap”… omg it’s the BEST… it’s my favorite… it’s hot and whatever the sauce is that’s in there tastes so good… I ate 3 in one day… I bought one from a different D&D and it was hot and really good… but this one… they didn’t heat it all the through which makes a big difference… it was actually cold through most of it… I had to take it home to heat it up.

I can’t tell you the last time this place has made an order right. Luckily there’s a Starbucks not even 5 minutes away that’s always good!

Convenient location. Only place that actually makes the coffee right. Parking is tight especially when drive-thru is backed up. Strange social gatherings with pervy men.

Went through drive thru, ordered two coffee, received one of my own and the next order. So i went back in to just swap them. But the entire staff looked at me like i wasnt there. After getting someones attention i had to explain three times that my cup said order 9989 and the other 9990 but they some how didnt get it. So i watched them pour it out even though i said it was the next persons coffee. Then they asked me what i wanted which i asked for the small caramel latte but i couldve just asked for anything. This is a consistent thing, they need to work like the seymour location, they never get it wrong.

Only thing consistent about this location is them constantly messing up orders, if you actually want what you asked for you're better off anywhere else

It would be nice if all Dunkin' Donuts employees were equally trained in the proper way to make regular or light and sweet coffee. There is no consistency any more. There used to be a time when you got the same cup of coffee no matter what Dunkin' Donuts you went to. I long for those days again.

This location continues to disappoint! Just went there this Saturday morning at 10am, navigated the congested parking lot to find a space, went to the door and it was locked! I then notice a small, scribbled note that said the lobby was closed. My problem is that this should be posted more prominently so patrons can see it when they first enter the lot. The small parking lot is terrible to get in and out of with traffic - particularly on the weekends. The only reason I still patronize this store is the early morning staff at the drive-thru are very proficient and courteous on weekdays.

Wrong donuts twice. Ordered iced tea and iced Coffee. Received two iced Coffees

They make the best coffee and cappuccino at this location. I usually order on the go to be picked up inside and they always have my food and beverages hot and ready to go.

Went there Saturday @ 5:15PM, slowest service I've ever saw in a drive thru restaurant, won't be back

Very good, professional response to a disagreement. The manager is a pleasure. Food is always fresh. Would absolutely visit again.

Every time I go to this DD , the guy at the register wearing black glasses with a deep northern accent, is very rude and unpleasant. He picks and chooses which customers to greet and be polite to.. He always seems to have an attitude when taking my order. Very unprofessional

This the second time I go and this ladies be having an attitude. I was just trying to order something and dyed purple haired lady just had the worst attitude ever. She doesnt even pay attention to the costumer, and almost charged me twice for an order.