2/5 Joan C. 8 months ago on Google
They
always
have
wifi
issues
and
poor
manners
from
some
staff.
Today,
they
had
wifi
issues
and
the
internet
was
down
for
almost
2
hours
(probably
more).
I
went
to
the
staff
desk
over
by
the
computers
and
printers
section
and
asked
a
young
man.
If
the
wifi
was
down.
Two
people
were
at
the
desk.
A
woman
sitting
down
and
assisting
someone
else
at
this
time.
Anyway
the
young
man
gave
me
such
a
look.
Stared
at
me,
then
looked
down
and
started
shaking
his
head
in
a
no
motion
(left
to
right)
but
then
he
looked
back
at
me
and
said
'The
wifi
is
not
working'.
I
said
'ok'
and
walked
away.
The
look
he
gave
me
though,
made
me
feel
as
if
I
was
stupid
for
asking
that
question
as
if
it
was
obviously
down
and
I
was
bothering
him.
I
had
just
came
in
at
that
point
and
was
setting
up
my
computer
when
I
noticed
the
issue.
I
get
it.
He
was
probably
bombarded
with
people
coming
up
to
him
before
me,
asking
the
same
question.
However,
I
felt
like,
though
his
verbal
response
was
not
disrespectful,
his
mannerism/attitude
was
passive
aggressive.
He
came
came
off
as
being
annoyed
and
just
rude.
As
someone
who
has
worked
in
the
customer
service
industry
for
years,
I
can
understand
being
overwhelmed
by
the
job
but
that's
no
excuse
to
be
obnoxious
and
rude.
A
pleasant
demeanor
goes
a
long
way.
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