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Frequently mentioned in reviews: staff (10) afternoon (9) asked (8) room (6)
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  • 3/5 Sue B. 2 years ago on Google
    After booking our wedding at Peel Hey we were really worried as we had no communication from them, including no reply to our emails. In the end we decided we’d just have to go ahead with the day and hope for the best. What a surprise on the day, as the best was what we got! There had been a turnover of staff the week before, and the new staff are fantastic. We’d particularly like to thank Mike for the way he looked after us and our guests, and his attention to every detail. The way the room was decorated for the ceremony was exactly what we wanted, (but hadn’t been able to discuss with the previous staff), and we believe this was thanks to Mike. The food was lovely, and all the people who served it were professional and friendly. Thank you so much for making our day so special in the short amount of time you had been in your roles at Peel Hey.
    2 people found this review helpful 👍

  • 1/5 John D. 10 months ago on Google
    2 disgusting women on 4 in a bed Horrible people who think yhey can game play to try a and win Don't bother giving your money to them two
    2 people found this review helpful 👍

  • 1/5 Tess H. 2 years ago on Google
    Extremely poor and disappointing afternoon tea. Total lack of service and quality of sandwiches and savoury snacks appalling and not acceptable (quartered pork pies and halved sausage rolls!) Should have just gone to Greg's! Definitely not recommend and will never go there again!
    1 person found this review helpful 👍

  • 1/5 LiquidGold2 2 years ago on Google
    We decided to return for afternoon tea to celebrate our Anniversary as we were married here four years ago. What a disappointment! We were crammed into the conservatory, so close to other people, that private conversation was difficult. The waiter had little or no personality and was even more disagreeable when my hubby asked for another cup as he has trouble with his hands plus the one on the table was disgustingly dirty he came back with three others plonked them on the table and asked my husband to choose one!!!! It was as if they couldn’t be bothered and couldn’t wait for us to go! We definitely won’t be back!!!!!!
    1 person found this review helpful 👍

  • 5/5 Alison M. 4 years ago on Google
    Really lovely dog friendly place! We had a very warm welcome, beautiful clean comfortable room with excellent tea and coffee selection and kettle. Lovely ensuite too. The veggie breakfast was delicious and everyone so helpful and friendly. Will definitely return!
    1 person found this review helpful 👍

  • 1/5 Paul C. 1 year ago on Google
    I would never stay here,, after watching the hosts on 4in bed they were rude and full of themselves. There rooms were dirty.
    1 person found this review helpful 👍

  • 5/5 Matt P. 6 years ago on Google
    Had a lovely wake at the Peel Hey Hotel as it was one of my Nan's favourite place for afternoon tea. The food was excellent: the homemade scones were top notch. Also the staff were very kind and attentive. We couldn't have asked for a better send off.

  • 3/5 Ben M. 5 years ago on Google
    It's adequate. Didn't blow me away. Parking OK, but kicks up a dust storm with a bit of wind. Service too was acceptable but didn't quite get the booking right. Toilets clean and well looked after. Cake nice but over dressed, you don't need slate plates and icing sugar if the cake can hold its own and it did. The military connection is rammed down your throat in an otherwise very nicely decorated room. A subtle salute to the endeavours of the owner would have been enough. I'd go back if invited and the conservatory looked like a top place to enjoy a spot of breakfast if you were staying there.

  • 5/5 Sqwackum 5 years ago on Google
    We arrived late in the evening for a Christmas party so we were unable to see what a beautiful establishment peel hey is. We got to our room which was very clean and well lit. The staff was excellent. As the party started the staff made sure everyone was seated. The kitchen staff had their hands full but managed to pump out the food for the 40 plus people in the room. Had an amazing sleep on the comfortable bed. And the breakfast was smashing.

  • 5/5 Lynda C. 3 years ago on Google
    Beautiful house, very friendly owner and friendly helpful staff. We had twin room (5 stars) great size, comfort and decor. Still getting up and going again following covid shut down, so no evening meal but suggestions given for good places to try. Amazing full English breakfast. Would stay again.

  • 5/5 Kate K. 2 years ago on Google
    Excellent afternoon tea, great range of sandwiches and cake, very attentive staff.

  • 1/5 Lisa B. 2 years ago on Google
    Afternoon tea with fizz What can I say other than extremely disappointing. I emailed peel hey to book a afternoon tea for 6 and was in correspondence with a lady called Anna. I wa told they only had 3pm available on the date I requested ( 4th December) I’m thinking they must be very busy. I accepted the 3pm slot they had for myself and 5 friends who were all looking forward to a catch up after not seeing each other for so long. Emails went to and fro for a few weeks confirming various things as one of our group is gluten free, all quite professional. I telephoned the morning before just to make sure everything was still ok to go ahead and to confirm sandwich filling and drinks. (Once again this was done with the same lady Anna) who told me everything was fine and booked. I then sent and email regarding our gluten free as I had forgotten to mention it on the phone but they were aware of it as it had been sent in email earlier when booking. Well that’s were the professionalism ends. We arrived at 3pm on said day the place was in darkness so we went around to the front door to be greeted by a man in a coat just leaving, he asked were we checking in . We said we were there for afternoon tea to which he said oh ok come in. He asked us to follow him in switching lights on as we went along the way. We where shown to the conservatory and told we could sit anywhere. It was cold as no heating on, no Christmas tree up decorations or music. We pulled 2 tables together that were not set up for anything and sat down. The man who was leaving when we arrived then appeared buttoning up his chefs whites and asked did we want a drink as it was cold we all requested a hot drink as we were still waiting on 3 of our party to arrive. At this point we knew that they clearly where not expecting us. When the chef returned with our hot drinks we asked him if they we were expected to which his reply was NO. I told him I had confirmed the day before with Anna and he said he had spoken with her and she had not mentioned anything to him. We ended up telling him not to bother as nothing was ready for us and we would move on elsewhere , he did apologise but it was obviously not his fault. We then all had to book taxis to go on somewhere else so so disappointed.

  • 4/5 Andrew W. 2 years ago on Google
    Breakfast was lovely nice and clean not too bad at all

  • 1/5 Chris W. 2 years ago on Google
    After many many years of using Peel Hey for different occasions, my mum and dad's diamond wedding (afternoon tea), my dad's funeral two years ago and numerous afternoon teas and breakfasts, I have been so disappointed with regards Christmas. We booked a table for Christmas Day lunch approximately 9 weeks ago. As we hadn't heard about the price, menu etc I started to phone them each week from four weeks ago. Each time I phoned I was told that the menu hadn't been agreed yet but that we were booked in. My mum and I had breakfast there Sunday just gone. We asked about the booking and we were not in the diary so not actually booked in!!!. They were not sure if it was even going ahead on Christmas day as they were waiting for a new chef to start. I know that they have changed hands recently but there is no excuse for such bad customer service. On the back of this I hope that they start to improve as they have a hard act to follow

  • 5/5 Margaret J. 2 years ago on Google
    Beautiful food will go again well recommend it.

  • 5/5 Karen R. 2 years ago on Google
    We had our 10th Wedding Anniversary Blessing at Peel Hey on Saturday 2nd 0ctober. I would like to thank all the team for working so hard to make our event so beautiful. A special thank you has to go to Mike for his knowledge and the little touches that he bought to the table so to speak. Nothing was to much trouble, his professionalism was exceptional. Many of our guests commented on his persona and all round work ethic. The catering and waiting on staff where amazing. Thank you all Karen & Griff xx

  • 5/5 Jules In M. 2 years ago on Google
    Wonderful afternoon tea for my dad's 90th birthday. Food and service excellent


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