Papa Johns Pizza image

Papa Johns Pizza

Restaurant Pizza restaurant Delivery service

Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts. People often mention pizza, order, delivery, cold, staff,


Address

163 Old Chester Rd, Bebington, Wirral CH63 8NE, United Kingdom

Website

www.papajohns.co.uk

Contact

+44 151 643 1000

Price rating

$$ $$

Rating on Google Maps

3.80 (99 reviews)

Open on Google Maps

Working Hours

  • Thursday: 10 am to 11 pm
  • Friday: 10 am to 11 pm
  • Saturday: 10 am to 11 pm
  • Sunday: (Christmas Eve), 10 am to 10 pm, Holiday hours
  • Monday: (Christmas Day), Closed, Holiday hours
  • Tuesday: (Boxing Day), 10 am to 11 pm, Holiday hours
  • Wednesday: 10 am to 11 pm

Featured Reviews


Frequently mentioned in reviews: pizza (21) order (15) delivery (13) cold (7) staff (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Tylow T. 2 years ago on Google
    Not very nice, was ment to be stuffed crust also not hot was warm, and ment to have extra pepperoni just all round let down. For the price as well not cheap
    2 people found this review helpful 👍

  • 1/5 Liam W. 1 year ago on Google
    Ordered pizza on the website, then received a phone call from a very rude, unapologetic member of staff saying they could not deliver cos no driver. Still waiting for refund. Will be writing to the company. Not in my nature to complain but this place is a total disgrace. Avoid
    1 person found this review helpful 👍

  • 1/5 tom w. 2 years ago on Google
    Not enjoyable whatsoever! Had the spicy veggie pizza which contained jalapeno and I'm presuming they are stored in vinegar as that's all I could taste. Was thrown together blindfolded too by the look it. Though I'd try this place but won't be doing it again.
    1 person found this review helpful 👍

  • 1/5 Jan C. 7 months ago on Google
    Unfortunately you have to give at least 1 star for the review to be valid. We ordered and were phoned 50 mins later to say delivery wasn't possible as they had a shortage of drivers. Then told if we could pick up then delivery fee would be refunded and free drinks added. We said we didn't want drinks as we had already ordered and paid for some. We drove to get the order and asked three times what our house number was and after some confused looks between staff members we were given food and we went home. When we got home, we found we'd been given the wrong order and had to drive back. When we eventually got home with the right order (and 3 small bottles of pepsi which we told them we didn't want) the food was stone cold and we are still waiting for our delivery fee to be refunded. It was an absolute farce and extremely annoying, even more so when you're starving and only trying to order a pizza.
    1 person found this review helpful 👍

  • 5/5 Mitsh'au'nuruodo 3 years ago on Google
    This place makes fantastic pizza! The company's menu is great anyway, but this branch consistently delivers genuinely well-made food that you can tell they're careful with, making sure it's of a really high standard; and it always arrives hot/warm, and delivered by friendly and polite folks. In the few years that I've been regularly ordering from them, only one order has been in any way questionable, and they fixed it right away, without issue. Highly recommended!
    1 person found this review helpful 👍

  • 1/5 liam h. 6 months ago on Google
    Been a loyal customer for 5+ years and the past 5 orders they messed up my order and I apologise for extra toppings what I never got on the pizza and the past 5 orders I asked for bbq drizzle and never got bbq drizzle on the pizza and it says in the label ob the side of the box add bbq drizzle like how they can mess up and not the the bbq drizzle on the pizza when it come up on the screen what they read and the label what says bbq drizzle on and they don't put it on it beyond me then I call up and complain the delivery man (Dave) says to me you know what don't bother ordering from here again the cheek from him when they are the ones messing up the order and charging people extras without adding the extras I won't order from here again !

  • 1/5 verity s. 2 years ago on Google
    Cinnamon swirls where shocking. No icing hardly any cinnamon,nothing like the image basically dough balls. Pizza was dry

  • 1/5 Brian O. 5 months ago on Google
    Cold, very late pizza. Very few toppings. Dry. Apparently it was such an inconvenience that I have an apostrophe in my legal name. Their systems can’t handle it. The pizza had to be made again but clearly wasn’t. Avoid.

  • 5/5 Luke S. 9 months ago on Google
    Always love ordering from here, food is always decent, never have to wait to long either

  • 4/5 Gill R. 9 months ago on Google
    Love the Pizza here but the side dishes let it down. The Bebington branch never seems to have the no chicken vegan bites anymore.

  • 4/5 James 7 months ago on Google
    Philly cheesesteak pizza is lovely. You cannot order in store so only through the Papa John's App.

  • 1/5 Sarah L. 8 months ago on Google
    After being a loyal customer for years, never again. The order was late, pizza arrived cold and congealed. The potato tots went straight in the bin after finding a dead moth in them. The delivery guy even had the cheek to ask if he could photograph the delivery.

  • 1/5 Tom C. 7 months ago on Google
    ordered a delivery which came cold from a just eat delivery person even though I ordered direct which probably explains why it was cold. My pizza had no cheese on it and the order of dough balls I could fit in my hand. Went down to the branch to ask if they thought it was acceptable couldn't give me an answer and asked if I wanted vegan ice cream as a 'sorry'. What the hell has happened at this branch will not be using again! Papa John would be livid!

  • 1/5 Michael W. 10 months ago on Google
    Rude unpleasant staff and cold inedible pizzas waste of money

  • 5/5 Kevin O. 1 year ago on Google
    Garlic bread cheese,best ive ever had.

  • 5/5 Zoe D. 10 months ago on Google
    Always enjoy papa John's pizza very tasty always fast delivery, saves me cooking dinner on Fridays 😁

  • 5/5 Pete H. 1 year ago on Google
    Great pizza. Staff are friendly. Wish they'd fix the door though!

  • 5/5 Leon r. 1 year ago on Google
    Amazing well known to the staff there really friendly love the food I use them all the time perfect quality.☺️☺️🙏👍❤️

  • 1/5 Peter M. 1 year ago on Google
    Great….. if you like waiting over an hour for cold, limp, cardboard like food. Impossible to complain if you don’t go there in person. Never again! Avoid this place

  • 4/5 Rikkie S. 3 years ago on Google
    Pictures doesn’t do it justice but very nice pizza. Very very nice and sweet delivery driver too :) happy on the whole HUGE pizza ... good value :)

  • 1/5 George 2 years ago on Google
    Ordered 3 times from here and got an incorrect item every time! My most recent order was wrong just because an item was out stock, yet they didn't bother to call me and ask what I would like as a replacement. The other reviews about the staff being rude are spot on, the guy on the phone is very unapologetic and doesn't care because he is "very busy with 300 customers", well now he has one less customer. I'm still waiting for a refund I was promised! Its a shame this branch is run by a rude person who lacks common business sense because I really like Papa Johns. Even if they could do basics like give you the correct order, the food quality here isn't as good as your usual Papa Johns, a person I live with won't eat from here but will happily eat at other locations. Do yourself a favour and avoid!

  • 4/5 Melanie W. 2 years ago on Google
    ***UPDATE: Thanks for all the efforts for fixing this below, food replacement and missing parts of the order arrived too. Different delivery guy, but pizza was hot and yummy **** Not sure what's gone on today in the Bebington store, just had to send the delivery driver back with my pizza as it was cold already, missing half the order too. Tried calling the store but no answer. Not the delivery drivers fault really, he was kind enough to apologise for the short staff and wait and unfortunately has no way of processing refunds. He did offer a replacement but I could see he was in a rush, No idea whether I'll get a replacement tonight or a refund. Never had an issue until tonight with this store before and understand staffing issues can happen. I'll update the review in time depending on what happens.

  • 1/5 Joshua C. 2 years ago on Google
    Ordered double pepperoni and I’ve seen more meat on a butchers pencil. One slice of pepperoni per slice of pizza should be considered a human rights violation. The other pizza looked like it had gone ten rounds with Mike Tyson before being spun in a dryer for ten minutes.

  • 1/5 Carl G. 1 year ago on Google
    Rediculous how we are now in June 2022 and this shop will still not allow you to pay in cash because of COVID restrictions. Expect you to travel home and get your card. Not going to happen, so expect they've just thrown pizza away instead of selling it to me for cash


Call +44 151 643 1000 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
  • Offerings
    • ✓️ Late-night food
    • ✓️ Vegetarian options
  • Accessibility
    • ✗ Wheelchair-accessible seating
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
  • Service options
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ No-contact delivery

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