Had a Day Spa with the girls. The Spa staff were amazing, really friendly and helpful. Would definitely recommend as a spa venue. Its not a huge space, but plenty of space to sit and chill. The only downside was the bar staff were not the quickest, but the food was tasty and fresh and we were not in hurry as we had finished our treatments.

The hotel and facilities are lovely, food really nice. If they had enough staff I would have given this a 4 or 5. The three stars are down to management not staff on duty. Staff were one minute on reception, the next behind the bar but not knowing how to make cocktails, then serving food. I wouldn't visit again.

Easy to find and accessible parking. Setting is pleasant. Nice welcome on reception. Corridors leading to rooms are a little tired decoratively. Room spotlessly clean. Comfortable bed for the night. The bathroom was a little dated but clean and usable. Towels provided. The breakfast was great with plenty of choice, and everything was topped up throughout the sittings. All the staff we came in contact with were friendly, polite, and helpful. A lovely place to stay this weekend

I attended an event on Monday and Tuesday.. and thank goodness it was paid for. The staff at lunch were terrible, there was no drinks on the tables, no cups and when we asked for clean forks the answer back was 'why do you need them, you have cutlery on the table' bearing in mind I was sat on a table of 15.. and the food in the evening to wasnt much better. Waiters took drinks orders and wrote them on the back of their hand. We were a large team of 28 and the service was shocking.. The gym was dirty and had not been sanitised. The following day a bigger well known company was also there for a training event, of which they had supplied better food, had better service skills and even had cake and biscuits produced on a regular for their tea and coffee breaks.. Definitely would not make a trip back here in a hurry, which is a shame because on the outside it looks quite nice.

Lovely hotel the pool was very clean and warm. We had a great couple of days here. Stratford is a lovely place to visit will definitely be back.

Me and my partner have had the best weekend . Food was fantastic. Staff were really friendly.. spa and pool were good. Very clean. Will come again..

Rooms are OK, grounds are nice and some staff are friendly but food is awful - cheap ingredients, poorly cooked and presented at premium prices. Also, at breakfast check your plates and cutlery carefully. We found 1 in 4 to have old food still attached. Better places to go for the money in this area. If you do stay, go into Stratford for food.

Adequate, clean rooms. Friendly staff. Food tasty but cold and some orders were incorrect. Bathroom needs upgrading.

Stayed for 2 nights, overall we had a good stay. Nice hotel a couple of miles outside of Stratford. We stayed in a deluxe double room. The room was big enough and clean, but for a deluxe room at a four star hotel we would have expected a fridge, glass tumblers (not plastic), glass bottles for the water (not plastic) and a soft closing toilet seat. There was a safe but it wasn't bolted down so could be moved. Unfortunately the breakfast didn't live up to our expectations. There were not enough continental choice. No fruit, meat or cheeses. Most of the cooked offering was either cold or hard as it had been left too long under the hot plates. The high point were the amazing treatments we had at the spa. The points may seem a bit picky but this is what we expect from a four star hotel.

Great little spa hotel near Stratford, managed to get a triple room which is usually quite difficult at spa places. We were only there for one night, used the restaurant and pool/sauna/spa. Staff were very pleasant. Convenient location as only a short drive to Stratford Upon Avon.

Generally the property is nice, the outside area looking a little tired in places but maybe a spring spruce up will improve things. We had a private function and although it wasn’t set up exactly as agreed, the organiser stuck with it. The staff were generally very nice but not overly proactive which can be viewed either way. Being in a private function room sometimes left one feeling slightly neglected ….. no offers for further drinks from the bar which given all prepaid drinks and water were cleared away, was a little surprising. Staying over the weekend, restaurant staff starting to clear breakfast items an hour before closure was really unprofessional verging on rude; they were quite slow to replenish some items like scrambled eggs and pastries which are pretty basic desires of most people when coming for breakfast. Our real disappointment was our Saturday night dinner. Not only are they charging more for weekend dining but not being offered a full drinks menu, having to ask for table water and being told they couldn’t provide further gravy for a meat dish and taking over 2 hours for mains, dessert and the bill, all was very disappointing. I do have high standards, but really feel I am being quite fair. Good games room for the kids, although they should advise parents about restrictive pool times for children in advance so that parents can plan their day better if they wanted to offer their services in a professional manner; can’t help feeling that this place needs a stronger management team and some good in-house or professional training to raise their game.

Had a lovely nights spa stay. Good location near Stratford. Hotel is really nice. Very clean, friendly staff, good spa facilities and a lovely treatment. We had our treatments by Monika and Suzana. They were were very professional. Our room was very clean and spacious. Dinner and breakfast were both very nice. Would definitely stay there again.

The hotel is beautiful from the outside and has a really nice vibe and it’s well serviced. Our room was clean and spacious even though it was on a lower level than the ground floor. Staff are really polite and friendly. We Didn’t really like the food at the restaurant. Chicken was bland and the rest really smelled. Definitely not value for the money. The English breakfast smelled of rotten fish and we only had eggs and toast. I might have given it 3 stars but we didn’t get to use the spa and pool and we only stayed for one night.

The hotel is nice, but it does not quite live up to its 4-star rating. The exterior and interior of the hotel are attractive, but the rooms are not quite up to the same standard. The best part of this hotel is that it is dog-friendly, and there is plenty of space in the lounge area for your furry friends. The breakfast was abysmal, with limited options and an inconvenient layout that required guests to navigate through a crowded space to get their meal. Breakfast was not nice as it was cold and the sausage were burn and bacon was hard. One breakfast I saw a hair in the sausage bowl so I complained to the manager who was there and he took the whole bowl away and bought fresh one but to me it didn’t look fresh. The staffs are friendly and nice. The hotel room was not bad because there was three people in the room they gave one double room and one sofa come bed but we didn’t pick it as the images shows two double bed so that was deceiving and disappointing. The sofa come bed was not comfortable. The showers was good. The food at this hotel is just terrible and not nice like we had pizza and fish and chip and they were horrible. The chips was soft and not crispy and the pizza was hard and over dosed of tomato base which was disgusting. So probably might come back here as it’s dog friendly and staff were friendly but not have the food or breakfast.

We had a booking for 6 hens. Wanting a nice relaxing time to celebrate our friend getting married. Arriving on 17th June, We book a spa package which included bed, breakfast, dinner and spa treatments. Everything was lovely to start with.. nice rooms with everything you would need. They were very clean. The spa just wow. We all had spa treatments and the staff was incredible. We all couldn’t believe how amazing we felt after our treatments and then to relax in the in pool. It was just perfect for our bride to be. Beautiful garden lovely reception staff.. this made us feel like we could stay there enjoy ourself and just have a relaxing time.. everything was goin great till we got in the restaurant for dinner… we did have a lovely server called Abbie and she did a brilliant job. She took our order and everything was goin well. After an hour from our order being taken we was wondering where our food was. Then we had a waiter come to the table and delivered some food which turned out not to be ours. He then picked up the food from us then delivered it to the right table, this happened twice. Which made us doubt that they even had our order. Our food finally arrived and what a disappointment that was… stakes not cooked to what we asked for, the bergnaise sauce was just mayo with mixed herbs. One our party asked for gravy was told it was fine but didn’t arrive to be then told no. One of the guests orders cauliflower dish which turned out to be rock solid with only 5 pieces, one ordered a salad with truffle oil to which it had non. Each of our dish’s had a supplemental from our allowance of £28. The food was that bad that we even had to head in the town centre to actually go and buy food. When all we wanted to do was stay at the hotel. We did ask to talk the restaurant manager who was called Patrick. He was busy dealing with another customer who complained about a the food that was taken from our table to his. Once Patrick finally come and spoken to us. All he could say was oh I’m sorry that shouldn’t have happened. I have never been so disappointed. I have worked in hotels most of my life and never left somewhere with such a bad taste… which is sad because everything was great up until this point. It’s sad to think that we would have had a better experience of dinner in a youth hostel.

Bed was comfortable and it was quiet. Bathroom wasn't cleaned properly. Food is horrendous, dinner overpriced and chicken disgusting. Breakfast terrible, cold and burnt. Staff are lovely and Spa staff are great. I had a facial and massage it was very relaxing. Would return to spa, but would never eat in this hotel again. Lay out strange, restaurant is dark and has no window view. outside terrace is to far from the bar itself.

The staff in the spa were absolutely lovely and made every effort to ensure we had a brilliant experience despite a booking error! All of our treatments were very luxurious and relaxing, and the steam room was excellent. Lunch was also delicious! Only negative to say was the lack of jacuzzi, but the service by Monika, Liz and Rally more than made up for it and we had a fantastic afternoon.

Really nice hotel just outside of Stratford. Room was clean and spacious, the spa facilities were a bonus and we'll keep. Great hotel for a visit to Shakespeare's birthplace.

I spoke to Jodie in reservations. She was fabulous. Polite and knowledgeable. Also Informative and listened to what I was looking for. She helped me find a deal I was happy with. Special mummy and daughter time booked in. Really looking forward to it. Thank you Jodie 👌🏽 x

Stayed here with family for one night as we visited Stratford, which is 5 minutes drive away. The place is well maintained, good size swimming pool and sauna facilities. Nice touch of a games room for children. Rooms clean and for families there is a pull out bed for children. The service is marked down because it all seemed uncoordinated. Plenty of staff trying to be helpful, but not quite knowing what is going on. E.g. told pool closes at 5 so rushed in, and at pool it closes at 6. Food service literally took nearly 2 hours for 3 courses and the restaurant was 30% full. Waiters were standing around with plates of food not knowing where to take them. This hotel has all the makings of being a good 4* hotel for families and tourists. From my one night experience I cannot recommend the restaurant, but at the same time, we liked the pool, the games room, good breakfast selection and location.

Stayed here for a few days break with the family. Situated just outside Stratford upon Avon this hotel complex is well placed. The hotel has a swimming pool, gym, spa facilities, restaurant and bar. The staff were helpful and polite, especially daisy on reception when we arrived. Only made use of breakfast at the restaurant, but this was a good buffet spread of full english, cereal, fruit, croissants, etc. Tea, coffee, fruit juices and other drinks were available.

It was quiet in the hotel as it was half term week. The pool was a bit cold and needs a bit of investment. The staff are all very friendly and attentive and that counts for a lot. We ate in the restaurant on our second night and the food was lovely. Plenty of choice at breakfast. Would be nice to go back again sometime.

Yes it was good here. The man made us sandwiches and a coffee to take with us because we had to leave before breakfast. I was most grateful. There was one night where the there was an issue with the kitchen so had free drinks instead. Talk about a deal

I was booked with this hotel on a business trip and i can not stress enough how dissatisfied i was while staying at this hotel. Coming in the hotel looks lovely and my expectations were very high. The rooms were absolutely freezing, the room did not offer any water let alone sparkling water. There was no privilege to a fridge. The bathroom has build up dirt and the at every corner. The bedroom was close to the back and my views was the rubbish bins and at night there were dogs barking. The bed was very uncomfortable and the room smelled old, the hotel looked very old. The food was poor, way to hard the hotel was trying to impress but unfortunately it was a fail. The beverages provided to the conference room were very weak. The coffee was weak. The water in the bathroom was cold, you have to let thw shower run for at least 20 minutes so you can get lukewarm water not warm . Unfortunately i had a very bad experience and i would not recommend at all.

We booked a 2 night spa break at this hotel which cost us £536 but we were disappointed with the service and facilities especially for the price we paid . It is definitely not a 4 star hotel as described and it was very poor value for money. The bathroom bin was broken and there were no toilet rolls in the toilet. The receptionist in the spa was abrupt and unfriendly. Our spa break included free gifts worth £56 but we ended up with only a shower gel. I don't think this shower gel is worth £56. The gym was filthy and my partner was bitten twice during our stay. When we checked out at the end, I was asked for payment again when I paid full payment already. Luckily I found my receipt to prove it so I didn't need to pay again. I left a review last week and they responded to thank me for contacting the manager and they offered me a 2 spa day pass which was not true and this made me feel angry again so I have to post a comment here!! I have not been contacted by the manager and no one has offered me the promised 2 day spa. I would appreciate it if they can give me their duty manager's email address as I really need to speak to her directly .

We Stayed there from Monday and checked out this morning. I wanted to say that the staff and hotel is one of the best I've stayed at till today the service and staff were amazing. Cher was the main Receptionist we met on arrival she had time for all her guests and made our stay the best ever. Will definitely go back again just to get away.

Lovely! Rooms were nice, bed comfy and a decent amount of coffee in the room. Bar is stupidly expensive but it is a hotel. Location was good, they have a taxi number at the front desk and the guy was sound, only 8 quid into Stratford and 8 quid back which was pretty decent (uber wanted a tenner!). The staff we spoke to were nice and accommodating. I'd definitely stay here again

Some of the reviews suggested that the hotel was tired and understaffed. Not so. Pleasantly surprised. Smelled fresh and looked brand new. Bar area very nice as was the food we had. Room very clean and fresh. Pool area, sauna, steam room all very good. Gym was very poor. Needs an update. Breakfast, a buffet, was good and plenty to choose from. No real complaints especially for the price we paid. I cannot understand why people moan and complain. Had a very pleasant stay.

As usual a good stay. Staff were friendly and helpful. Evening meal was excellent and the food delicious. We were not expecting refurbishment works to be going on but they were as unobtrusive as possible. Room was nice and clean, but no mugs and spoons for drinks. These were quickly brought to our room. We enjoyed the pool and spa too.