Staff always have an attitude and are either just standing around and ignoring you or just talking to colleagues. Even the manager is snappy. Makes you not want to shop there.

Nice friendly staff and good selection of products

Hipper than thou staff with an attitude and expensive trainers. Probably the best place to get some new sneakers in Plymouth though.

Absolutely awful customer service. Staff in store are friendly and helpful but customer services are rude and unhelpful. Placed a next day click and collect, which was booked outside the stores opening hours?! This lead to it being returned and a delay of 15 working days for a refund! I am now without shoes or the money for over 2 weeks! All I was offered was 10% off. Will not be using online services ever again.

This place is great, sometimes there stock isn’t the biggest and sizes can go quite quickly. But they have good sales and competitive prices. I always get my trainers here and will continue to.

It's a good place to do shopping for shoes

Great staff and great selection of shoes and clothes.

Great selection, good staff.

Amazing selection of shoes, bought some south beach 97s here, perfect shop for sneakerheads

great selection of trainers, with friendly, informative staff

They used to sell decent trainers..... At a decent price.... Now they just sell trainers.... And some damn ugly ones at that!!!

The customer service is shocking I received the wrong trainers so I emailed them they sent an automated response that took me to a FAQ which didn't help then I uploaded a review which finally customer service team response to asking me for details which I emailed them then after a week of waiting for a response and them getting my name wrong I updated my review and once again I got customer service email me this time asking for photos so I took the photos and a screenshot of my order and sent it to them and they still haven't responded and that was 10 days ago now.

They apparently can’t work out UK vs US sizing when selling from a UK website. Wrong size sent 3 times. Poor customer service throughout. I was told on several occasions they would contact the warehouse to resolve the issue. The 4th pair I ordered were cancelled. Despite being instructed the issue had been escalated (on two occasions) and at least three customer service reps ‘looking into this personally’ I am still left without the product I have ordered with no resolution.