5/5 Wendy Y. 1 year ago on Google
Dear
Peter,
I
wanted
to
express
my
gratitude
to
you
and
all
the
team
at
Perfect
Practice
in
realising
a
beautiful
new
dental
surgery.
The
process
has
had
its
hiccups,
but
overall
I
have
been
extremely
happy
with
Perfect
Practice.
Although
the
start
was
a
bit
rocky,
I
am
very
glad
to
have
chosen
Perfect
Practice
to
deliver
the
fitout
for
my
new
surgery.
I
want
to
highlight
the
parts
of
which
I
have
felt
Perfect
Practice
have
really
excelled
and
helped
me:
1.
I
felt
Perfect
Practice
took
away
all
the
stress
and
hassle,
negotiating
and
finding
the
best
and
most
cost
effective
solutions
in
the
dealings
with
strata
approvals,
fire
certification,
and
CDC
applications.
Candice
Liang
took
on
all
the
load
in
arranging
this
and
organising
quotes
and
trying
to
minimise
my
costs
particularly
with
the
fire
safety
requirements.
2.
The
design
process
was
long
and
arduous
but
Tom
and
his
team
really
took
the
time
to
ensure
that
everything
suited
how
I
worked
and
wanted
to
work.
Tom
was
excellent
as
he
was
so
detailed
and
particular,
especially
with
aesthetics
and
efficient
flow
of
the
workspace.
There
were
a
few
things
missed
and
some
items
of
inclusions
from
the
initial
quotation
were
unclear
(for
example
Type
3
reception
Desk),
but
Perfect
Practice
took
accountability
for
this,
and
I
am
very
impressed
with
this
ownership
of
accountability.
3.
The
build
process
was
within
time
frame,
and
there
was
no
stress
at
all.
Rene
and
Gavin
took
care
of
everything
and
there
was
nothing
required
of
me
during
this
process,
allowing
me
to
focus
on
continuing
to
treat
patients
and
organise
for
the
move.
I
was
very
pleased
that
the
work
was
completed
on
time,
which
meant
that
I
did
not
need
to
extend
the
lease
on
my
existing
practice.
Furthermore,
there
were
no
variations
during
the
build
process,
as
Perfect
Practice
had
assessed
the
site
well,
or
took
on
the
cost
of
unexpected
findings
(in
the
plumbing
and
ducting).
4.
The
new
surgery
is
absolutely
beautiful.
The
workmanship
is
good,
and
we
have
been
very
happy
with
the
quality
of
the
fittings
and
cabinetry,
some
of
which
you
don’t
realise
in
the
design
stage
such
as
soft
close
drawers,
and
reception
area
special
features
that
really
add
to
the
overall
aesthetics
and
gives
a
good
impression
(such
as
the
recessed
coffer,
the
special
cutout
on
the
floor,
the
panelling
of
the
structural
pillar
to
match
the
cupboard
on
the
other
side).
5.
Post
handover,
I
have
really
appreciated
how
responsible
Perfect
Practice
has
been
in
dealing
with
defects.
Problems
arose
with
the
suction
unit
not
properly
fitted,
leading
to
minor
flooding,
and
although
this
was
not
the
responsibility
of
Perfect
Practice,
Perfect
Practice
was
onsite
the
next
morning
at
6am,
and
were
around
to
help,
even
though
this
problem
was
the
responsibility
of
the
dental
technicians
who
installed
the
suction
unit.
I
very
much
appreciated
this
level
of
going
above
and
beyond
to
assist
from
Perfect
Practice.
Overall,
I
am
really
happy
I
chose
Perfect
Practice
to
fit
out
my
practice.
I
have
been
relaying
my
favourable
experiences
with
dental
colleagues
and
friends
who
are
now
all
visiting
the
practice.
For
myself,
this
is
likely
my
only
surgery
build,
but
it
is
something
I
plan
to
work
in
for
many
years
until
my
retirement,
and
I
am
happy
that
I
chose
Perfect
Practice
to
be
my
partner
to
realise
my
dream
surgery.
A
big
Thank
You
again
Peter
Arnot
and
the
Team
at
Perfect
Practice.
Kind
regards
Wendy
Yu
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