Chick-fil-A image

Chick-fil-A

Restaurant Fast food restaurant Breakfast restaurant Family restaurant Catering service Chicken restaurant Delivery service

One of the Most Revieweds in East Peoria


Address

250 West Washington Street, East Peoria, IL 61611, United States

Website

www.chick-fil-a.com

Contact

+1 309-694-1044

Price rating

$ $$$

Rating on Google Maps

4.60 (2.1K reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: service (36) good (22) fast (20) order (15) friendly (13) great (13) chicken (13) time (11) drive (11) Great (11)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 5/5 Marsela M. 6 years ago on Google
    One of my favorite places to eat! The service is always 100%, they're friendly, and they love their job! Always get the orders right every time and the barbecue sauce is my favorite out of all the restaurants around here!
    2 people found this review helpful 👍

  • 5/5 Corey W. 6 years ago on Google
    Always good food and great service. The staff here actually come around to ask if you need anything (more sauce, drink refills, etc). They also have an indoor playhouse at this location. It is enclosed in a room by itself with all glass windows for easy viewing. We let our so play in the play area and sit right next to it so we can watch him play. They usually play WCIC on the speakers at a nice low volume. There is outdoor seating which is also a bonus for those days the weather is nice out.
    2 people found this review helpful 👍

  • 5/5 Antoinette S. 3 years ago on Google
    Service was efficient. Good was hot and delicious All employees were wearing masks.
    1 person found this review helpful 👍

  • 5/5 Tanner K. 1 year ago on Google
    Chick fil a is by far the best fast food restaurant that I have ever been to! Their food is amazing and their employees are so nice! Thank you chick fil a!
    1 person found this review helpful 👍

  • 5/5 Dawn B. 3 years ago on Google
    Spot on, always filling your order to your specifications ♡
    1 person found this review helpful 👍

  • 4/5 clayton v. 1 year ago on Google
    Hey, its chik- fil- a everday and thats all i got to say. Except sunday. East peoria location was busy like usual but the drive thru lanes moved quickly. I ordered online for curbside pickup and the young guy who brought our food out was smiling, spoke intelligently, and had an overall clean appearance. The food was as good as the service and ill definitely go back.

  • 5/5 Malcolm J. 1 year ago on Google
    It was very good and I'm not usually a huge fan. Everyone in the place was extremely nice to customers young and old. It didn't come across as fake or forced just genuine customer service. Very impressed.

  • 3/5 Kristine G. 1 year ago on Google
    I was in the area for an appt and decided to try the restaurant. I have to say, I am disappointed. After all the hype, the chicken strip I got tasted burnt and not all that appealing. They left an aftertaste in my mouth. I guess if people like this, then thats fine. Nevertheless, I won't be returning anytime soon.

  • 5/5 Matt Blick, R. 1 year ago on Google
    Chick-fil-a is always a great place to get a quick meal or snack! Love the breakfast burritos (w/ no hash-browns, haha)! My only critique is that it's disappointing to see corporate a couple years ago remove their Large Milkshake but still charge the "large" price tag. Haven't ordered a milkshake since.

  • 1/5 Kersten B. 1 year ago on Google
    Would give 0 stars if I could.. get off of a 12 hour shift at the hospital hoping to get a really good and quick meal.. but I ordered a salad, specifically asked for the alvocado lime ranch dressing, get home after a 10 minute drive and there’s no dressing at all.. and of course they’re almost to closing time and don’t answer their phones, because I was willing to drive across town to go get the dressing… pull out the large $6 fruit bowl and it’s not even half full, has 2 strawberries in it. Go to drink my lemonade, and there’s no ice in it, at all.

  • 5/5 Dairean C. 1 year ago on Google
    Very quick service. Great food. Great experience. Would definitely recommend!

  • 5/5 Jerry S. 1 year ago on Google
    Service was exceptional. Good received fast and hot and they kept checking to make sure everything was ok

  • 5/5 Kaylan P. 1 year ago on Google
    They gave me the wrong food for the first time ever yesterday and it tasted sooo good. Now I have to go back and get it again 🤣

  • 5/5 Elena K. 1 year ago on Google
    We stopped here at the start of our long drive home back to Virginia. After small talk with Alycce she gave each kid (2) a brownie, and offered me a coffee free of charge. Thank you Alycce for a great start to my morning. The drive through was quick and our food was delicious.

  • 5/5 Clayton S. 1 year ago on Google
    5 star for speed! 5 star for quality of food 5 star for customer service 5 star for the price I can't give a rating for cleanliness because I haven't been inside. Great place to get FAST good food

  • 5/5 Laura S. 1 year ago on Google
    One of the cleanest places we have eaten. Not to mention they even had mouthwash in the bathroom for you to use after your meal!! I'm impressed 👏

  • 5/5 Dan K. 1 year ago on Google
    Friendly folks good food, too bad the location always seems so packed and awkward. Needs another in town.

  • 5/5 Lilly B. 2 years ago on Google
    To be honest this place had well over 100 people (counting buses full of cheerleaders) in a 30 mins span and I still did not even wait 15 or 20 minutes for my food!! It was still there hot fresh and we dined in complete no mistakes as well as out of everyone I seen customer wise I seen no complaints from anyone no mad customers.. way to go you Chic FIL A. No including how amazing all of the staff was. The lady at those counter the lady I seem outside delivering food the gentleman walking around picking up. They had fast service, fast turn around , hot fresh food, friendly service. By far best chic FIL A I have even been to and I have traveled Over 7 states.. so 👍👍👍 .. we will be back! And the play place being opened was the extra extra bonus on top of the cookie!! Definitely The best fast food on Saturday!! 💖💖 Very impressed family of 7 , and there for a birthday party so you impressed a group of 15 and they were all as well impressed!!

  • 5/5 jason w. 1 year ago on Google
    Great place to eat. I have never received something wrong in my order at this location. Great staff and always great fries 😆

  • 4/5 Carmelicious 1. 1 year ago on Google
    It's chick fil a need i say more always fresh when I come my kid loves the Playland and the Mac n cheese is always good I always get the spicy deluxe meal and it is always 🔥

  • 2/5 Adam s. 2 years ago on Google
    Ill preface by saying I was here at busy lunch hour. Server was hard to understand....kept asking me how much cheese sauce I wanted even tho they dont have different sizes. Kids order was wrong and drink was not large size as order. Food was good as usual tho

  • 5/5 Victoria S. 2 years ago on Google
    Staff is always exceptional, goes above and beyond to please. This chicken is delicious with the waffle fries. A nice mixture of customers. Young and old. Keep up the good work

  • 5/5 Jr F. 10 months ago on Google
    Fast service great food and I was $.02 shy on my total they were fine with that which means alot.

  • 5/5 Eymarde L. 6 months ago on Google
    Very friendly staff. I needed help taking my food to the table and the women who took our order helped me.

  • 5/5 Dylan W. 6 months ago on Google
    Chick-fil-A is so buss. I would eat there every day. The staff is amazing and the food could not be any better for a fast food restaurant.

  • 3/5 Christian R. 8 months ago on Google
    It's fast food. The people are very kind and cheerful. The quality of the chicken seems better than some of the fast food competition, but it's still greasy. Waffle fries!

  • 5/5 Rena C. 6 months ago on Google
    I used the drive thru service today - the workers work so smooth to keep everything moving. They are always so polite and cheerful. Thank you for your excellent service.

  • 4/5 Jill B. 9 months ago on Google
    Our family had lunch here. The grilled chicken sandwich, the waffle fries and cheese sauce were good. I also liked the cookies and cream shake. The workers usually get you a refill. I appreciate that. Our grandkids always like playing in the play area. They have fun.

  • 5/5 Kitty K. 1 year ago on Google
    Chick-Fil-A is awesome. Management, staff, and food all have excellent service. Staff is always friendly and always have fast service. Love their Cobb salad, chicken nuggets, dam I love it all! Salad always fresh. Love the service at drive thru also

  • 5/5 Carla C. 9 months ago on Google
    Store was closing but they let us order for our kids on the local youth football team. Most appreciated and never forgotten!!

  • 4/5 Derek H. 1 year ago on Google
    It was really good. Service fast even on a busy day like when we went. I went with about 8 other people and they were so nice. I’ll be going back again. The only reason there was not 5 starts was because the bathrooms were not clean at all. But the rest of the place was very clean

  • 5/5 Carol C. 1 year ago on Google
    Great food and service! Love the food and salads! Definitely have it right. Only have 30 minute lunch and able to get thru line and have time to eat. Cobb salad is amazing!!

  • 5/5 D E. 1 year ago on Google
    I don't know what the owner/management is doing better compared to other fast food restaurants but whatever it is, they are doing it well. The food is always fresh and hot and the teenagers that work there provide excellent customer service. Peoria location is the same as well.

  • 5/5 Mark 1 year ago on Google
    Chick-fil-A has a great grilled chicken sandwich and awesome chicken noodle soup! I have special dietary needs and these are perfect when you don’t want to deep-fried option. Everybody was friendly and the cashier gave us a free shake win they misheard me when I ordered. I had ordered a shake with they gave me a strawberry lemonade instead by mistake. They let me keep the lemonade and gave me a free shake. I appreciated the extra drink to make up for the loss of time in having to go back in and fix the order. It makes me want to come here more often. They take care of their customers!

  • 5/5 Danica R. 1 year ago on Google
    Clean restaurant and restrooms. The food was great. The customer service was top notch. I was shocked they were playing secular music rather than instrumental or Christian based music. We had a nice time and enjoyed our visit.

  • 5/5 Urracadan W. 1 year ago on Google
    We hit it right at lunch time, wow were they busy. The drive thru had at least 30 cars in line with chick-fil-a staff outside processing orders quickly. Inside the.line move quickly and I placed my order within a couple of minutes. The crew seemed to be very well trained and organized. I don't know who the manager on duty was but things really couldn't have been running any smoother. The store was clean and well stocked, trash cans were empty. I sat at a booth that was clean and comfortable. My order was brought to my table within just a few minutes.....amazing considering how very busy they were, again my complements to the management.

  • 5/5 Kurt S. 11 months ago on Google
    Quick service for a very busy lunch time. All registers were open to move the line quickly. Food was delivered to the table faster than I expected it would.

  • 5/5 Jerry L. 1 year ago on Google
    Perfect everytime. Hot n fresh and they treat you like you're their best friend. They have messed up a couple times but are quick to make it right. Much better than the Peoria location

  • 1/5 April S. 1 year ago on Google
    I'm a doordasher and just waited 15 minutes for an order paying no tip going 7 miles but my issue is that I waited for sweat tea to be brewed then when it was finally done another doordasher came in right before it was done the girl told him 1 minute for it to be done. Then she proceeds to go get the tea from the back and makes HIS tea for his order 1ST! THEN TELLS ME OH YOUR FOOD IS DONE. YES I KNOW IT WAS DONE 7 MINUTES BEFORE. So she hands HIM his order first! As I still have to stand there. So unprofessional uncustomer service like. Oh and my customer even had asked for extra things for no tip

  • 5/5 Ryan B. 3 years ago on Google
    They were exceptionally polite and fast considering how busy they were.

  • 5/5 Randall P. 3 years ago on Google
    Excellent salads and waffle fries. My daughter loves their lemonade.

  • 5/5 Cynthia C. 3 years ago on Google
    Very fast and friendly. Great job for everybody ..Very pleased and been back there a couple of times. Way to go East Peoria

  • 5/5 Michael K. 3 years ago on Google
    Best place to eat!

  • 5/5 Alysia H. 3 years ago on Google
    Super nice service and great food.

  • 1/5 Alan T. 3 years ago on Google
    Chicken nuggets were small, cold and greasy. If you want real good fast food chicken go to KFC.

  • 5/5 Anthony J. 3 years ago on Google
    I don't consider myself a child of God but when I eat this food it gives me hope.

  • 5/5 Timothy C. 3 years ago on Google
    Always polite and friendly service. Even when busy the drive through moves quickly. Their spicy chicken had a nice "kick" to it!! 🔥

  • 5/5 Kyle H. 3 years ago on Google
    Food is always great and staff is always prompt, friendly and service with a smile.

  • 5/5 Mike S. 3 years ago on Google
    Always great food, most friendly service of any fast food chain

  • 5/5 Matthew P. 3 years ago on Google
    Good food, great people.

  • 3/5 Roxanne M. 3 years ago on Google
    Stay packed

  • 2/5 Jeffrey I. 3 years ago on Google
    The service is phenomenal. The chicken was rubbery and seemed as if it had sat under a warmer for quite some time. Pretty disappointed, honestly.

  • 4/5 Jon M. 3 years ago on Google
    Grilled chicken club sandwich was exceptional. When our bag was delivered to our car, juice (a lot) leaked out all over my shirt. She took the bag back and repacked all three sandwiches, etc. But I still had a badly soiled shirt and car door. She was very apologetic, she saw how badly my $95 shirt was stained, but she must not have reported it when she took it back. Thought they could have thrown in a coupon or something since our order was almost $40, but not offered. I would have rated a 5 but service recovery was poor. Drive-through system is very good. We'll be back but will pay attention to the bag before accepting it!

  • 5/5 Richard J. 3 years ago on Google
    Best chicken sandwiches, great customer service and good prices!

  • 4/5 Cary C. 3 years ago on Google
    Very fast drive through with a long line. Food pretty good also.

  • 5/5 April H. 3 years ago on Google
    Amazing food, great service!! Always packed but thats because its so delicious!!

  • 5/5 Kelly S. 3 years ago on Google
    Fast amd friendly. Yummy Cobb salad!

  • 5/5 Sonja C. 3 years ago on Google
    I have never seen a drive thru THIS busy and this well handled. They are making it happen and good for them!!! Ps. Food was delish.

  • 5/5 Matthew M. 3 years ago on Google
    Always killer , need to make peach shake all year long please lol its really really good

  • 5/5 Eric S. 3 years ago on Google
    Excellent!!

  • 5/5 Dan J. 3 years ago on Google
    The customer service is incredibly good, the food is excellent (although a little pricey) and their drive-through experience is very efficient.

  • 1/5 April A. 3 years ago on Google
    This location in East Peoria is spot on.. the Chick-fil-A by Northwoods Mall in Peoria is trash. They never get your order correct and the service is horrible.

  • 5/5 Morgan Newman P. 3 years ago on Google
    Fantastic food and service! There was quite a line at lunchtime, but it moved quickly. Very friendly and fast service. Made my day!

  • 5/5 Christopher L. 3 years ago on Google
    Always fast. Very efficient. Good food.

  • 5/5 Susan L. 3 years ago on Google
    Good sandwich

  • 4/5 paul r. 3 years ago on Google
    Carry out was very well managed just wish we could go inside and eat.

  • 5/5 Darwin M. 3 years ago on Google
    good place to eat. good drivethru service the family loves chick-fil-a

  • 5/5 Kenyatta W. 3 years ago on Google
    I love this location, the staff is always nice and service is fast .

  • 5/5 BARLIGHTBROKER 3 years ago on Google
    Chicken.

  • 5/5 Justin 3 years ago on Google
    Great service, quick and convenient

  • 5/5 Natasha H. 3 years ago on Google
    Line was so effecient!

  • 5/5 Corey C. 3 years ago on Google
    Great customer service and food was delicious

  • 5/5 William L. 3 years ago on Google
    Great selection of food and friendly staff

  • 5/5 Linda B. 3 years ago on Google
    Very good

  • 4/5 Johnathon P. 3 years ago on Google
    Good service theyre usually really friendly

  • 5/5 Kenneth G. 3 years ago on Google
    (Translated by Google) Hteat (Original) Hteat

  • 5/5 Greg L. 3 years ago on Google
    Great group of employees hustling two lines of traffic through the drive-thru at the same time. Very little wait time even when they are super busy. The most well-mannered employees in the fast food business

  • 3/5 Kenneth M. 3 years ago on Google
    Too expensive for size of grilled chicken order,my 12 piece was pathetic .


Call +1 309-694-1044 Open on Google Maps

Amenities


  • Parking
    • ✓️ Free parking lot
    • ✓️ Plenty of parking
  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Healthy options
  • Popular for
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Breakfast
    • ✓️ Solo dining
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dinner
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Catering
    • ✓️ Breakfast
    • ✓️ Counter service
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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