If you need medications filled on time, maybe look elsewhere for your care. It's normally done through a voicemail based system where you are essentially in the dark, wondering if you are going to get your meds on time. When you do talk with the person who fills scripts, they might send it through that day, or they won't, and you'll have to call back and remind them to do their job. Great doctor's, bad refill system.

I reached out to them for a consultation/intake meeting, trying both phone and email, but received no response. It took multiple attempts, around 4-5 calls, before I finally got through to the "intake receptionist." Instantly, the receptionist had a bad attitude. She immediately interrupted me, asked for my information, and then requested that I speak more slowly, as she claimed I was talking too fast… I was at work with colleagues around who can confirm I wasn't speaking too fast. After repeating my information several times, she went silent for nearly a minute. I asked if she was still on the line due to her silence, which seemed to cause something to snap in her off and she yelled at me. So, here's the thing: a whole week passed with no response, finally I get to somebody but it’s coupled with a noticeably bad attitude, and the insistence that I slow down my speech. It's puzzling. One has to wonder why there are challenges with mental health in our society. Is it because this is how people are treated when reaching out for help. Adding to this series of events, which should have made me not call them at all, these are the same individuals who had a loud argument with my girlfriend for expressing her wish to stop taking a specific medication when she went through them. Nobody should be seeking assistance from this place. It seems to be made up of people who are mostly driven by financial concerns, rather than genuinely caring for their clients. Unless I've misunderstood, their receptionist has certainly managed to convey that impression quite effectively.

Another flop of a therapist. Nice person. But did the first two appointments. All remote. Canceled due to being sick four days before a remote appointment. Didn’t make sense. They never called to reschedule another time. Really losing faith in mental health care due to places like this.

I went here for several years a while back for depression. Shannon is a very compassionate, professional, and knowledgeable therapist. With her help I learned how to deal with depression using various skills and lifestyle changes. I am in a really good place in my life now (after a lot of hard work!) and will forever be thankful for the the treatment I received here.

I have been a patient at Premier off and on for about 7 years and I cannot think of a negative thing to say. From the front desk staff to the clinicians and prescribers: everyone I have ever interacted with has always been kind, professional, and compassionate. I started off seeing my current counselor while I was with a prescriber at a different practice, and my experiences with Premier made it easy for me to decide to move my prescription care there when my original prescriber retired in 2021. The dual-diagnosis mental health/substance abuse IOP for adults completely changed my life and helped me to overcome multiple addictions while learning how to manage my issues with mental illness. Words and rating stars can't express how much I appreciate the care and guidance that I have received from Premier Behavioral Health.

Wonderful therapist, okay front desk. My therapist, Mena, is so kind, professional, and wonderful. She truly knows what she's doing. The front desk staff is.. okay. They do their best to respond but never return calls, even when you leave voicemails.

The prescriber and therapist I see there are both wonderful and the front desk staff has always been polite and helpful. Not sure why there are so many negative reviews, but I'd recommend them.

Not in any way what they advertised. . I brought my wife to the place to get treatment and it was absolutely terrible. They have no idea what they are doing with meds. It was terrible response time when we would call. Absolutely trash place. The psychiatrist nurse practitioner was particularly unprofessional. Almost felt experimental with the drugs. We learned there's actually care out there after leaving this place. We found better care and actually improved almost 99% from being in that place . ld look elsewhere if you want actual treatment.