The hotel was right across the road from the Airport. I didn't use the free shuttle from airport to hotel as I had rented a car for my transport. My flight came in very early and it was not even 2pm but came in directly to the hotel, requested for an early check-in to the room as I had 2 small kids and I was provided one without any questions by the lady at the reception (sad that I didn't ask her name), am very happy about the process and I couldn't believe there was no paperwork or any signatures required like I did in other hotels, all I had to show is my identification. The room was spacious, clean and of course silent although you can see the airport from the hotel. I had to checkout early at 5am to catch my 6am flight and even checkout was hassle free meaning all I had to do is handover the keys back at the reception, so cool. No doubt why this hotel got a Superb rating in various booking sites and I wanted to join the club too as a Happy customer. I would definitely stay here if I come back or recommend to my friends.

Extremely clean hotel. Very upscale despite being a Courtyard. Rooms were very big and comfortable. Lobby area was beautiful and inviting. The area had a lot of good restaurants and super close to airport. Only negative was expensive snack area and breakfast. Not a big deal but worth mentioning. Would definitely stay here again.

Coming to stay soon called and spoke with Sheena at the front desk she was very knowledgeable and didn’t have any issue with my lots of questions. She has the customer service that I’m looking for when I call somewhere! Thank you Sheena see you in June!

The room was so clean! That was wonderful. But the service was lacking. The website says they have 24 hour airport shuttle, they don't. It also said the have free local shuttle. When I asked about getting a shuttle to the store a mile away I was told they could only take me one way and that I could walk. I love walking, but didn't have time. The man at the front desk was weird and smug about it. He acted confused and put out when I asked for a receipt when checking out. Maybe that's not standard anymore?? As in from when I last stayed in a hotel 7 days ago.

Great staff, very clean updated rooms, and facilities, beautiful pool and hot tub, very nice hotel over all. Absolutely loving my experience with this location, only complaint would be from my lovely wife that the room didn't have a soaker tub, but the shower stall was very nice in my opinion. I truly thought that being this close to the airport would have been unbelievable loud, but the sound was almost unnoticed.

This was easily the worst Marriott experience that I’ve ever had. We checked in to our room to find that there were nuts all over the floor, fresh chocolate and more nuts on the chair, hairs EVERYWHERE on the floor of the bathroom, and hair on most of the towels. We asked at 1:30 to send cleaning to do a deep clean to fix this disgusting mess of a room. We returned at 9 pm and nothing had changed; the mess was the same. We then got moved to a new room and unbelievably, the room was probably worse. More food all over the chair, hairs all over bathroom, long hair on basically every shower towel, and the kicker? There was a dirty towel still hanging from the previous guest and the toilet paper roll was totally empty. No one is cleaning these bathrooms. The people at the desk seemed nice enough and tried to help, but they don’t seem to understand how bad the current cleaning staff is. We were there in April and had none of these issues. We had booked for 3 nights but checked out and left after suffering through the first night. We won’t be back, there’s too many other options in the area that don’t provide filthy.

I had to think about whether to give this hotel three or four stars. We came into town to visit family as always, and since we had not stayed at this particular Marriott (we have stayed at the TownPlace and Fairfield in this same location many times) we decided to give this Courtyard a try. I booked two rooms for our weekend stay so as to accommodate my mother-in-law in one of the rooms. Let me start by saying that Matthew greeted us and though only one of our rooms were ready (which is weird since they were connecting rooms), he still tried to make the best of the situation. Now, in the smaller of the two rooms, between the beds, the phone was useless (and dusty), as it had no faceplate on it to indicate what the various buttons were for. Though we did not need it, it just wasn't a good look. Also, the hotel clock between the beds was not working or charging. The display worked but the controls nor the charger were working. Finally, in the shower, there were some strips that were loose underneath the shower door. I did not know what they were for initially, until we discovered that those strips keep water inside the shower. We had to use a few towels to contain the water that seeped on the floor when the shower was on. This could have been better. In my room, the room was great, only dings were that first, the room pass transponder cover at the room door was missing and second, the outlets underneath the lamps on either side of of the bed were stripped to the point that anything you plugged in was loose. That said, the room, and the view of Genesee St. and the airport, were great! Finally, the night before we left, we finally got a chance to get to pool area and use the hot tub, but we were a bit disappointed for several reasons: first, it was not working when we went (at least not at first); however, Matthew did what he could and got someone down there fairly quickly to resolve the situation. What was surprising to me was that there were ants here and there across the entire pool/spa room. Granted, there were not that many, but if you have customers who get creeped out by insects, that could be an issue. Finally, I do not know how often the staff takes care of the pool room, but there were only three towels available in there when we went, and in the hot tub itself, somehow there was something at the bottom on one side that had a bit of a sandy consistency. Lastly, this location has a beautiful lobby/dining area but it is severely underused. The Starbucks offerings are just meh...honestly I could just walk to the Starbucks outside and would have paid much less. Seems like that space is losing money because of the little use of the breakfast area. That all said, this location has a diamond-in-the-rough in Matthew. Though I do not think he is a people person per se, that young man knows how to keep his cool, and he tried hard to make sure his customers are well-taken care of. I also observed his interactions with other customers and he really is a knowledgeable, friendly person who genuinely tries his best. He gives effort, which I love. As a person who worked 20 years in managed support services, Matthew is the type of employee where I use them as examples to teach verbal and nonverbal communication skills, as well as customer service, to my students. One last thing: as I am huge on communication, two days ago I emailed the general manager pretty much telling her the same observations I mentioned in this review and have not heard back as of yet. So all in all, as we come to visit family 2-3 times a year and have stayed at all three Marriott hotels in this Cheektowaga location, I have to say that with a few minor changes and better attention to detail, this location could be a five-star attraction. However, if the little things are not checked, what happens when the big things come about?

Great location right by the airport. Hotel staff when we arrived must have been new as we were not greeted as Titanium members or offered the points/food credit. The bistro was open and had a nice selection- the flatbread is our go to snack. Room was clean, shower was walk-in with shampoo, conditioner, body wash dispensers on the wall. The hot tub spa was not working. Also the ice dispenser on our floor was out of service. We were able to talk to a manager as we were leaving and addressed the check in incident.

The preoperty is located just across the airport. The rooms are big and the amenities were decent for the price. The staff was polite and helpful. There is a huge parking space. Definitely a good option if you are looking for a hotel around Niagra.

Diverted to Buffalo in the middle of the night. I came down to the clueless front desk the next morning to order a shuttle back to the airport where our diverted plane was re-boarding. The clueless front desk told me that shuttles must be booked 24 hours in advance.. 24 hours ago I did not even know that a snowstorm would land me in Buffalo, never mind the fact that I would be using this terrible excuse for a hotel's shuttle service back to the airport. Awful experience, ended up taking an Uber back to the airport

My stay was good. The staff at the hotel were wonderful. We woke up early To catch the bus and that’s when the negative experience happened. I felt horrible for the gentlemen at the counter as he was new to the job. The bus driver Tamika came out angry about our time booked. She was questioning us and all we asked was is the bus driver here. As it was 3;45 and we booked for 3;40. She stormed out to the bus opened the door and did not help us load our luggage. I felt extremely unsafe with 4 young children heading only across the street to the airport. When we got off the bus she stopped the vehicle aggressively and tossed out luggage out. Told us don’t forget her name is Tamika. Still not understanding what the problem was. Told us we were the problem. Think she should be reevaluated in her position to take care of guests. Horrible experience

A newly renovated basic airport hotel. It's quite new inside. The bed is positioned strangely - facing the window with the tv set on the right hand. Thus you can't watch tv in bed.

Very nice, clean hotel. Good bistro. Nice big room with king sized bed, which is a little too soft for my liking. But overall, good hotel. Very close to airport.

After reading reviews about cleanliness, we are truly shocked that our room had bed bugs! We checked in late after 10:30pm. The room looked decent, just a strand of hair and a little dirt on walls and mirror - we figured no big deal. While getting ready to turn in for the night around 12:30am, to my disbelief I noticed a BED BUG on the pillow!! We immediately took a photo and video, killed it, packed up our stuff and headed to the front desk. I quietly informed the lady at the counter that I hated to be the person to bring this up (as I am not the type of person to complain) showed her the video/photos and her exact words were “What’s your room number (418), I’ll switch your rooms” I asked has this happened before? She responded “this sort of thing happens with public lodging”. She showed no empathy or gave any sort of apologetic tone. We asked if switching our room was the best she could do as this was extremely unsettling and we wanted to either move to a sister hotel or be compensated. She responded “it’s not like I can call an exterminator right now and there’s a hockey tournament this weekend so it’s unlikely… and you would need to contact Expedia for compensation(since we booked through them)”. We decided to head to our new room and checked the room as best as we could (took another 45mins) to ensure there weren’t any bed bugs. Fortunately we didn’t see anything besides an opened bag of M&Ms in between the wall and dusty nightstand and a coffee bean on the floor (took photos of this as well). We left this hotel feeling disgusted not only by the bed bug, lack of attention to deep cleaning, sleeping anxiously because of what we experienced but as well as the terrible customer service provided. We will NEVER come back to this hotel and will warn others when traveling to Buffalo to avoid at all costs.

We booked here because we're Marriot Bonvoy members & try to stay at Marriot properties when possible. The front desk staff at this hotel was either impossible to find or unfriendly. I had to stand at the front desk & call the hotel to get someone to come out to the desk when they deactivated our room key 30 minutes before checkout. The lady who checked us in the first night was rude & clearly unhappy about being at work. The rooms are not clean, lots of dust and hair. Shower had a lot of pink scum & mildew. The shower door lacked a barrier so the floor got soaked every time someone showered. We had a room with a foldout sofa, they only supplied a scratchy blanket & top sheet (stained), no pillow. Don't plan on eating at the cafe, it's never staffed. The pool could be nice but it was filled with unsupervised children who were using the rescue buoys as floatation devices & running back & forth between the pool & fitness center. The hot tub was lukewarm & the jets didn't work. It was also filled with small children. We will not be back to this property. There are other options nearby.

The hotel was ideally located right at the airport entrance. Couldn't have been better. The rooms were spacious and very comfortable. Did make use of the fitness room but it looked well stocked. Throw in super helpful staff and we had a great stay!

Great place to stay if your here on business or leisure, right across the street from the airport. Short uber to downtown, just very convenient.

Great place to stay! Loved every aspect of this hotel. Very comfortable bed, plenty of work space, lobby has plenty of space to unwind, plenty of food and beverage options. The entire staff was very friendly. The room was very clean and quite cozy. The water pressure was perfect with plenty of hot water. The room was quiet from outside noise. The hotel is literally right across the street from Buffalo International Airport. The falls and downtown are approximately 25 minutes out. Galleria mall is 5 min away. Highly recommend staying of you are in the area!!

Nice place. Staff are very courteous, friendly to talk with. Room was really nice. Place was definitely clean. Convenient as the Buffalo airport was right across the street. If I'm ever up in that area again, I would definitely stay there.

A good airport hotel. A somewhat austere bar/bistro is made welcoming by the staff. The food won’t win a Michelin star but it certainly does the job.

Very dirty room. Bathroom was not cleaned. Tile floor was sticky, felt like was walking on glue. Only thing that keeps this from being a one star was the restaurant since the food was good.

They do have an airport shuttle, it's shared with 3 other hotels nearby. You have to call courtyard to let them know you're at the airport and the shuttle will pick you up. The service is good at the front desk. The room is clean and hvac runs well. The bed is quite comfortable. There are not too many restaurant options within walking distance, so that's one drawback here. Otherwise it's pretty convenient if you're only looking to stay near the airport.

Room was very warm and inviting. Swimming pool area was clean and well kept. Enjoyed the fitness area as well. Staff was wonderful and every helpful with answering questions. Thank you for a over all wonderful experience for my family and I.

We stayed here for the weekend during a hockey tournament. We didn't pick the hotel- it was assigned by the tournament organizers. Overall, we enjoyed our stay. Nice, clean room, bathrooms and common areas. Boys enjoyed to the pool. Most staff was very friendly and kind particularly Christopher, even as he reminded us that our boys needed to keep the noise level down and a parent had to be present in the gym area. A stark contrast to the night manager on our second night who, as soon as she arrived, announced to the entire lobby that she would call the police if she received a complaint. She was unhappy and unapproachable from the minute she arrived.

Asked for key less entry and never happened. I had to a leave a wedding to check in and get key for later When we arrived back it took forever to get in as the key didn't work. But the most upsetting was there was no bottled water in room. When we called and asked for some they told us to c ome down and get it. It definitely wasn't the response I wanted...hence. No water!

It is a great place to stay if you have an early flight. their shuttle runs 24/7 so it is very convenient. Only complaint is that it does not have a bar/restaurant.

Called the hotel for a quote on a upcoming night stay, they said lowest was 198+tax even though the official website said $170. I explained my Marriott status and they still didn’t care. Ended up finding a deal online for 160+tax then booked that way. Went to check in, and the gentleman working the front desk gave us keys for a room that hadn’t been cleaned yet, and still had people staying in it!!! Luckily when we opened the door, no one was there, but their bags and belongings were. We went downstairs and barely got an apology or compensation. Rooms weren’t very clean. People were up till late at night screaming and running around, and the girl at the front desk was very polite but working alone and wasn’t much she could do. Not worth it for the price, and doesn’t meet the standards or expectations set by other Marriotts we’ve stayed at.

It was nice to have a clean place to stay for our family. Some services are still limited as we all continue to navigate, short staffing, covid and everything else. This property was clean and staff were friendly and attentive.

This was my second time I stayed at the hotel and the overall service was mediocre. The staff who checked me in was rather unnapproachable and didn't appear like someone enjoying their job. My room was not cleaned at all throughout my four-day stay and I found quite a few long hairs in my bed. No options to grab some food on a Saturday evening when all I wanted was just to eat something quickly and crash.

Clean hotel consistent with other Courtyard properties and of course, very close to the airport. Would have been nice if their hotel staff was honest enough to return lost property though. My wife left her watch on the counter when we left for a 6am flight. I knew exactly where it was as I placed it there. Called the front desk from the airport 15 minutes after we left to explain the situation, and gave them specific details of where the watch was (with absolutely no doubt on our certainty). She agreed to go up to the room to retrieve it and said she would call me back. She called back 4 minutes later (wow, that was quick to get up to the 5th floor given the slow speed of the elevators) and advised there was no watch anywhere in the room. I explained once again exactly where it was, and she confirmed it was not there. Clearly no one had entered the room at 5:00am in the morning. I called again the next day to verify with housekeeping (in cased she missed it) and was once again told there was no watch in the room. It's a shame, but in the end I guess it's our fault for forgetting the watch. as an Titanium Ambassador member of Marriott, I will not be staying at this property again.

My room was NOT clean. The toilet seat hadn’t been cleaned from the guests before us! Thank goodness I brought my own Clorox Wipes! The POOL and the HOT TUB were out of service. I got the room with the king bed and pull out sofa. It was a TINY room. I paid $290 for this room, definitely NOT worth it! VERY disappointed!!!!!! The good, the lady who checked us in was wonderful! The shampoo, conditioner and body wash were all good quality. That’s it. Those two things were the only good things.

Night Customer service could be improved. When we arrived at 10p, no one was at the front desk to greet us. Eventually he did come out. 😐 He was pleasant and courteous. 3 stars 🤦🏻‍♀️ Room was excellent! Sleep divine! 🤗 Shower concept is good but the floor tile looked dirty due to design. 🤔 No microwave??? 3:5 stars 🤷 Breakfast area - customer service Great! Courteous. Pleasant. Engaging 5 🤩.

The hotel was very clean and had much of the Marriot expectations with the exception of a microwave. A communal microwave was available but very inconvenient to utilize after a long day on the main floor. It makes extended stays more difficult to plan around leftover meals if you don't want to utilize the communal microwave outside the comfort of your room.

Platinum Member fly around the whole country and only stay in Court Yards. Place is clean, staff is friendly and the bistro is open. The staff at the Bistro remembered me from the last I was there and are one of the best staff I have interactive with in all my stays. Highly recommend this oasis in the fringed tundra of Buffalo.