The food was really good but the main purpose of this review is to talk about the service. I ordered a Mediterranean salad and wrote a note about how I'm having a rough day and how i'd appreciate if they could add some extra halloumi. I got the extra halloumi indeed, but I also received the cutest note wishing me to feel better soon. there was no name under the note, but I have to say it really made my day more than the food ever could :) so thank you.

Quick bite ?? Family day out ?? Meet up's ? Date night ?? They got you all sorted with delicious food and generous portions. Best in town when comes about Peri Peri.

Food is so tasty , you won't be dissappointed, fresh at its best and friendly service. A must go to place when I'm around the area and you must taste their oreo milkshake ..yumm 😍😍

Delicious food. Polite staff. Definitely will go again. Food arrived on time and was nice and warm. Ordered some delicious steak. The shakes are also highly recommend.

Was a very lovely little place, super quick food as it came within 5-10 minutes of orfering (probably as we were on our own). 3 of us ordered, sirloin steak, whole chicken and a southern fried sweet chilli chicken burger meal. Nobody had any complaints, all 3 of us were very complimentary

Had our 1st experience of Shake and Grill Paulsgrove tonight, (delivered) and I must say we were not disappointed. The burgers were very tasty and huge, I could not even finish mine and not a lot beats me. The fries we really nice, crispy, hot and plenty of them. We will definitely use again and would recommend.

Had the bacon double burger and it was remarkably average reminded me on the sort of burger you'll get from the van before kick off to a football match. Quite disappointing and rather flavourless. The chips were better most had a nice crunch to them but they did get cold extremely quickly . The shake was the best part of the meal by fair I had the cookies and cream one and it was rather nice but rather small for a ' regular ' overall have mixed feelings about this place

Gave my partner a milkshake with nuts inside after she clearly stated she had a nut allergy. After being hospitalised and almost dying they offered us a food voucher and wouldn’t pay her missed income and are now ignoring lawyers.

I placed delivery order few times. Some time they are very good, But not consistent. It seems they are not properly checking if all items are packet. Today they missed chips and I have to fry chips for kids. Whats the point of delivery order if you end up cooking.

Is your menu delivery person incapable of reading! Why are they putting menus through my door when it clearly states no menu!. Your menus are thrown around Lonsdale Avenue and rosebery avenue on the corner! Do not deliver here! Especially when the houses states no menus. It is causing litter bc clearly the person isn’t delivering well!

DO NOT order from here! I ordered a grilled chicken burger, I got the king size, got half way through it, bit into a new bit of chicken and it was raw! 🤢 I called up to complain and they were rude as anything! Didn’t even apologise, or refund me, just told me that it’s a different texture because it’s grilled and not in the oven like I’m some idiot. Terrible customer service! Do not recommend.

Good food, generous portions. Fresh and tasty. Thanks.

We have just moved here from the isle of wight and my god does this place deliver ! Amazing standard food and amazing standard portions ! Definitely going to be using these guys again ☺️ my daughter and I loved the milkshakes too

Staff was good. The food was better and atmosphere could be made better compared to the competitors. Second time, I had mango shake from here. It was as good as Scoops but almost half of its price. Worth trying

Ordered food from here via UberEats. The meal I ordered was meant to come with a drink but there was no option to select one so I called up asking if I could pick the drink. The lady on the phone said they don’t give a drink with the meal and did not seem bothered or apologetic at all about the false advertising. If I’m paying for all items advertised then I expect to receive them all. The food was not good at all, chicken burger was tasteless and processed, and the chicken strips were so bland.

I really like this place for Burgers given you can eat in and the quality of the meat is good, I just wish they'd use the more traditional bread bun like McDonalds for example than the one they currently use.

Very reasonably priced, we all struggled to finish meals. My son ordered the steak unfortunately when first came out it was little to pink, mentioned staff were brilliant about it and instantly changed. And were really lovely about it.

8 pounds for a "Large" milkshake? Bit over priced for a small shake no? It came cold though so thanks for that..had a choice to pay for extra "1 pound" so I tried it out... nothing extra there.. waste of money for cheap flavoured milk..

Took the family after visiting Portsmouth Beach in the afternoon. Nice restaurant, staff and customer service. Speedy food preparation soon after ordering at the counter. We all enjoyed the milkshakes, food quality and portions are great. Will definitely visit again with the family and would recommend eating-out here.

Honestly the best food ever just so delicious and always taste fantastic staff are amazing just so friendly and nice such a breath of fresh air x x 10/10 in my book

I never had issues until this one. Raw meat bro, probably won’t order here again

Wonderful staff, quick with a joke and always accommodating! Customer service is 100%, they always greet me with a smile even when I come for the last order! Simply the best burgers in town for a very reasonable price.

A halaal place with lovely food. Very efficient and friendly staff.

Been going to this place for the past 2 years, never experienced the bad service I’ve received today. The women who served us seemed new, she was very rude and moody, made us feel unwelcomed. Also, charging prices on containers to take away the rest of the food when it’s never been put in place previously, very stupid. Honestly, the customer service was very bad, the places isn’t how it use to be. Immature workers!

First time ordering from here before, can't say the experience was a good one. When food got delivered, the driver knocked so hard on the glass window we thought he was going to smash it with his ring. He then handed over food and said he had forgotten our two Dr Peppers, which was fine said he was going to come back with them. I ordered the chicken wrap meal and it was completely soggy and dripping with mayonnaise I found it hard to eat let alone enjoy it. We also got the wrong milkshake and phoned up stating this and the guy on the phone said he would sort it for us. Delivery driver later came back and gave us two cokes and a Dr Pepper but no milkshake? However partners Mexican wrap was nice and chips were good. Just a little bit disappointed with all the mistakes and the soggy mess of a wrap I had.

I always get the same 2 burgers and a shake everytime and I always get my fill. Only problem is sometimes my big burger doesn't have three patties and just 1 which I rate the 5 stars for. Amazing guys working in there

Have always had good experiences when eating a sit down meal here, but had particularly great service the other night. It's very nice to feel appreciated as a customer, and we definitely did. Thank you.

Often use Shake and Grill in Southsea, by far the best burgers in town, top quality, great size portions and the shakes are amazing. Hakim and his team are amazing. Just had an another amazing meal with my long haired admiral

The establishment is clean and service is good. I had the southern fried sweet chilli chicken burger meal. The burger was more than half salad with the smallest piece of fried chicken, which was more crispy coating than chicken. Not impressed. The peri peri chicken was nicely spiced and was tender and moist. The wrap of fillet chicken was also liked and enjoyed. For the price of my burger meal I'd expect more chicken than I got.

Food use to be tasty before,but this time was completely disappointed,I have ordered Chicken Wrap Meal, it was completely disastrous, the chicken wrap was dripping from watery Mayonnaise! That’s very shameful to mix water and mayonnaise !

Extremely clean, friendly staff, good value for money, student discount and great food. All round great experience

I came with family and the food was pretty good. My wife and kids enjoyed the food and we will most likely come here again.

Really tasty burgers and milkshakes!!!