1/5 Danny H. 1 year ago on Google
Terrible
quality
and
terrible
customer
service,
keep
your
money
and
go
elsewhere,
that
what
I
wish
we'd
have
been
told
before
buying
from
them.
We
had
3
inspection
visits
to
prove
our
sofa
was
of
poor
quality
and
they
still
did
not
believe
us.
the
1st
inspection
did
get
us
a
replacement
cushion
and
fix
the
leg
which
was
damaged
on
deliver.
a
couple
of
weeks
later,
the
same
fault
occurred
with
the
replacement
cushions.
The
2nd
visit
told
us
the
cushion
foam
was
faulty
again
but
then
put
in
his
report
there
was
no
faults
found,
even
though
he
told
us
there
were,
The
3rd
visit
did
the
same,
told
us
it
was
faulty
but
then
put
his
report
in
to
say
no
faults
found.
luckily
we
recorded
this
visit
and
had
proof
the
engineer
told
us
different
to
what
was
put
in
his
report,
although
KC
decided
to
spin
it
in
their
favour.
After
these
3
visits
the
customer
service
manger
Sam,
who
in
my
opinion
should
not
be
anywhere
near
customers
with
the
attitude
she
has,
told
us
"there
is
no
fault,
case
closed".
Even
though
there
was
clearly
a
recurring
fault.
So
we
contacted
the
finance
company
who
helped
us
prove
the
sofa
was
faulty.
we
got
an
independent
inspection
from
a
company
called
Barrdale,
who
I
cannot
recommend
enough
if
you
find
yourself
in
a
similar
position.
They
came
and
used
a
laser
to
show
the
sofa
had
dents
in
it,
did
a
professional
inspection,
which
the
likes
of
Homeserver
(the
company
KC
use)
have
never
seen.
They
found
the
sofa
had
Pile
Distortion,
Fabrice
pile
shading,
the
stitch
was
of
poor
quality
and
coming
apart
which
wasn't
picked
up
by
Homeserve
either.
the
report
found
the
sofa
had
that
much
wrong
with
it,
it
would
have
cost
more
than
it
was
worth
it
repair
it.
So
in
the
end
we
have
managed
to
prove
the
poor
quality
of
the
sofa
and
a
full
refund
and
return
of
the
sofa.
which
KC
had
the
nerve
to
think
they
have
done
in
goodwill,
I
think
they
need
to
look
up
the
term
'Goodwill'.
Goodwill
would
have
been
we
as
the
customer
weren't
happy
with
the
sofa
after
all
their
inspections
and
decided
as
a
goodwill
gesture
they
would
take
the
sofa
back.
Not
having
us
go
through
the
finance
to
get
an
independent
inspection
to
prove
it
ourselves,
if
the
finance
company
wasn't
involved
we'd
still
be
made
to
keep
the
sofa
and
pay
for
it.
A
goodwill
gesture
isn't
taking
back
the
sofa
so
that
the
relationship
with
the
finance
company
isn't
damaged.
I'm
sure
I
will
get
a
response
to
this
by
saying
they've
followed
procured
and
how
Homeserve
are
such
professionals.
If
you
really
think
they're
professions
I
suggest
you
go
on
any
review
platform
and
look
at
how
many
unhappy
customers
they
have.
Then
you
have
the
2nd
company
they
sent
out,
Castalan.
With
a
big
1
star
review,
doesn't
get
any
worse
than
that.
I'm
sure
they
will
say
they
did
their
part
but
if
that
were
the
case
an
inspection
by
a
company
with
no
link
to
themselves
should
have
found
the
same
as
Homeserve
and
Castalan,
not
the
complete
opposite.
They
can
say
they're
in
no
way
linked
to
these
companies
but
I
think
the
above
proves
different.
it
seems
odd
that
2
engineers
would
say
the
sofa
is
faulty
but
then
the
report
gets
back
to
the
manufacturer
and
all
of
a
sudden
its
no
faults
found.
The
issue
you
have
is
KC
Sofas
sits
in
the
middle
of
their
manufacturer
and
the
inspection
companies,
so
you
are
back
an
forth
between
all
3.
you
can't
speak
with
the
inspection
companies
or
the
manufacturer
directly
only
KC
Sofas.
KC
just
deflect
any
blame
or
responsibility
to
Homeserve
or
the
manufacturer.
The
one
thing
I
will
say
is
the
guy
at
the
Castleford
showroom
is
very
friendly
and
helpful,
he's
the
only
positive
part
of
our
whole
experience
with
them.
If
there
was
a
main
company
page
on
google
I'd
have
left
the
review
on
their
page
not
on
the
Castleford
showroom
as
our
problem
was
not
with
them.
