Quite literally the dirtiest gym I’ve ever been in. The floors are covered in dirt and hair and the bathrooms are disgusting. There is a layer of dust and grime everywhere and spider webs in a lot of areas as well. I’ve never been able to get a hold of someone over the phone and the staff members are rarely available to answer questions, although if you do find one they are very friendly. If you’re interested in doing cardio or resistance machines there are plenty, but if you want to use free weights you’ll spend a lot of time waiting for an available barbell or squat rack. They also don’t have many functional accessories for working out, or if they do they are in terrible shape, so I have resorted to buying my own and bringing them with me (barbell pad, bands, attachments for cable machines, Etc.). The attachments for the cable machines are in horrid condition, the ropes are frayed so badly and the grips on all the handles are missing parts. If they had someone come in and actually clean once a month it would be a MAJOR improvement. And don’t let them fool you with a response that says they have someone regularly cleaning. I’ve seen the vacuum out a couple times near the front desk and yet the lifting areas/bathrooms are filthy.

I had canceled my membership around 3 years ago when before I moved to TN. My membership was apparently never canceled as I had gotten a call from a collection company last week saying I owed money to Renegade. I looked through my bank statements which I should have done earlier and they have been charging my account this whole time. After many phone calls and emails and a picture of my TN ID and the issue date of when I arrived in TN they refuse to reimburse me for any of the money that they have stolen over the last few years. This gym management and owners are just scammers. I would not suggest ever getting a membership here.

They are the most expensive gym around at 540$ annually. And beware of their current cancellation policy where they charge for two months after your cancellation. This location at pawcatuck is bare bones as well. No sauna etc

Changing my initial 3 star review (no one ever at the desk, machines filthy, poor customer relation) to one star. I never received any emails that my price is going up, I've been out of contract atleast 3 years. Then just start charging a long time member $30. Just wrong guys! This is how you loose your much needed members! Get it together. Wish you the best!

Looks like they have someone laundering stolen credit card numbers. Just got hit for 50 bucks at 5:20 AM today 29 Oct 2021 from this location. Hit authorization for 4 $50 dollar charges. Seeing as I live 400 miles away in another state, doubt I'm using this location...ever. Nice attempt at deflection. As a merchant you know that every card transaction records, a time stamp, a unique transaction identifier number, and LOCATION . Your Powcatuck location is clearly identified. Card has been cancelled and an investigation has been initiated. As it usually goes with card and identity fraud , nothing will be result, and Amex will simply reverse the charges.

Gym itself is great. Great place to workout. Customer service needs serious work. My keycard didn’t work less than 24 hours after signing up, locking me out of the club for the weekend. Impossible to get anyone on the phone. Contacted another club and their solution was actually to tailgate someone else into the gym, like I’d ever be comfortable putting another member in that situation. I worked in gyms for years. problems like mine are not difficult to solve even if temporarily. Hoping to update this with a better rating soon. Update: Aaron in Pawcatuck was very helpful in getting everything in order on Monday morning. I'm not sure why the other clubs weren't able to see what he saw, but I feel positive about the staff at Pawcatuck so long as the are granted the availability and tools to problem solve.

I have only recently started coming to the Pawcatuck location because my trainer now works there. Aaron may be new to this location, but I can tell you from personal experience that I have never met anyone more motivated to make anyone's gym experience such a positive one. I have personally trained with him for 5 months in Waterford and his commitment and dedication to a positive view of health and fitness has given me a new outlook on how I take care of myself and my body. Aaron is always open to feedback and is a humble and kind person and has such a strong desire to help you take your fitness journey to a whole new level so you can confidently reach your goals. He truly cares!

I’ve been a member at Renegade in Pawcatuck for many years, and I can’t say enough good things about it. It is a fantastic place to exercise, and they have a wide range of new and different equipment that keeps workouts exciting and effective. The friendly atmosphere created by both the staff and fellow members is really welcoming. It’s a place where you feel motivated and supported in your fitness journey. Also, Jeff and his staff do a wonderful job of maintaining a clean environment. I highly recommend this gym to anyone looking for a great workout experience.

This is the best gym I’ve ever been to without a doubt. The staff and the members are super friendly and the owner Jeff even put together a personalised workout plan for me. I’m making tons of progress. 100% recommend this gym

Personally this is my favorite Renegade gym around the area. It's the cleanest, friendly staff, and doesn't get overly packed so you don't have to wait for equipment. They also have everything you need for an effective work out.

The new management and staff are absolutely amazing!! The facility is super spacious, I don’t feel crowded while working out. I can’t wait to see what’s in store next!

They were giving complimentary fitness assessments and I had an appointment at this location with Bela Santos their fitness director. We went over everything--my health history, my body fat and goals and exercise history. She even put me through a private workout. It was so detailed and she even took time to assist me with stretching. I never stretch. Anyway, I decided to buy some training sessions, because I know they're going to help me do things I never make time for! The facility is awesome, spacious and has every piece of equipment you can imagine and it's immaculate! When I was leaving, I met the assistant manager, Joe. Super cool and mellow guy and took time to ask how my assessment went. All three location's I have worked out at have been a great experience. There's members of all ages there...This place is for everyone! You have to check it out!