With limited options in the area, sometimes I’m forced to shop here when I need something quickly I can’t order online elsewhere. But the prices are typically very high. The consignment area is a nice offering. However, I’ll be driving out of my way to Dover from now on. I ordered a stall plate here 8 weeks ago. I was told when I placed the order it would be done in 2 weeks and they would call when it was finished. After 4 weeks I never got a call, but I was passing by and decided to stop in thinking surely it would be finished. I was told (rather rudely - but they’ve never really had stellar customer service, so that’s no surprise) that it wasn’t done because other girl who had been doing them decided she didn’t feel like it anymore.” I asked for a refund because I needed the plate when it was supposed to be finished, and I’d rather order from somewhere else that could meet the deadline. They told me they couldn’t refund me because “it was already halfway through” whatever that meant. Another 4+ weeks go by, and I call again to check in. I was told it was STILL not complete now because there’s supposedly “trouble with the machine.” But they still refused to refund me. If it was “halfway through” over a month ago why is it still not done? If it is not complete in the next few days, I will be filing a dispute with my credit card company for a fraudulent charge and reporting them. It’s absolutely ridiculous that they won’t refund me for an order they should have fulfilled 6 weeks ago now, and I’ve just gotten the runaround excuse after excuse while they have my money and I still don’t have the promised product.

I will drive an hr or more for this store it is one of the few tack stores that I have found male breeches/male tall boots!! And they are very nice and they have a corgi

Broad selection of items for horses (and donkeys) as well as their riders. Friendly, helpful staff made navigating the giant store much easier. Recommended!

What a great place to shop for everything horse related. The perfect equestrian experience. Find what you need with a knowledgable friendly staff to answer all your questions. Shop the new & latest to the gently used consignment area. Best place around to buy saddles, show apparel, outdoor wear, boots , shoes., horse pads, blankets , cleaning brushes & horse product, bridles, jewelry and beyond. For all ages. You can even bring your dirty horse blankets for cleaning & repair. Professional yet considerate. I wouldn’t go anywhere else and I’ve been a loyal customer for many years. Check them out!

Great selection of new and consignment items. The best part is the staff are very knowledgeable and have spent a considerable amount of time helping find the right gear for me.

This is my second trip to Saddlers Row and it was just as amazing as my first visit. My daughter has been riding for a few years and she is beginning to ride competitively. April helped us to find almost everything that we needed through consignment and saved us a lot of money. She understood sizing and was determined to help us find reasonably priced clothing for my growing daughter. I will be back to Saddlers Row and I hope to see April on our next visit as well!

This store was recommended to me by my son’s trainer. It is about an hour from our house, but we made the trek one afternoon. I am SO glad we did! My son started riding a few years ago and is entering his first show. My husband and I do not come from riding families, so we don’t know much about show wear and specifics. We gave April and Lauren our list of what we needed and they took it from there! Not only did they help us find the right items, but shared with us tips and tricks and how to look for things in the future. They also answered all of our endless questions. They tried to find everything in consignment first, sharing that since my son was growing, it was good to save money where we could. They found almost everything in consignment which helped us save a bunch of money. When they couldn’t find something, they called in the manager, Jennifer, and she was able to bring her expertise and find what we needed. They had such an incredible selection too! I don’t often write reviews, but this is probably one the top three customer service experiences I have had in my life. I walked in a first time customer and I will now be a customer for life. Thank you April, Lauren, and Jennifer for helping us as we start our show journey!

Very large store, lot's of selections, including all the show outfits. Prices are pretty good as well. It's definitely a place to check out.

April helped my daughter pick out show clothes. She is fantastic! She made my daughter feel so well cared for while we shopped and she helped us pick out some great stuff!

Retail and consignment options and staff were amazing. Felt like a VIP thanks to April helping us with show jackets and spending so much time for right fit and styles for my picky 12 year old. Saddle accessories, fun socks, jewelry, we spent over an hour!

Decent selection, helpful staffed. Always find something in consignment. Very cramped shopping area.

Well, walked on looking for a tack box, saddle and bridle, and found one of each. However, walked out. Not one person working in the store greeted or acknowledge me. Guess a ranch owner and rider does not fit in here. I was not dressed the part. Not worth the attitude. Sale lost. Big sale lost.

Amazing place! Great for horse and rider equipment. Good Breyer and CollectA selection for collectors or kids who like to play with them. Definitely recommend for any Equestrian!!

An extremely friendly and helpful stuff! You can find everything you need for a reasonable and affordable price in this store :) Team, you do a great job! Thank you!

Lots of cool stuff but customer service was kinda rude

Our whole team went shopping and had a great time. They were so helpful.

Great store! Staff is very knowledgeable and will help you find what you’re looking for.

I have been a customer for years since I started learning how to ride horses and playing polo. I never had an issue with them. Bob is great for fixing polo saddles. Thank you Bob!!