I went shopping there beginning of August. I was having casual conversation with the sales associate at checkout and did not notice she rang me up for a pair of 40.00 sweatpants that I didn’t purchase, nor receive. I took my receipt back into the store. Spoke with supervisor Kevin (who took 20 minutes to come to the register) about the situation. He was beyond rude! Said he’d look into it. I asked when I could expect to hear back. He said “I don’t know”. I said “can I have a roundabout timeframe”. He said “it won’t be today” and walked his arrogant self away! Now I can assure you I have no reason to lie about a 40.00 pair of sweatpants to try and get over on Nordstrom Rack and I can assure you it won’t hurt Nordstrom Rack to do the right thing and reimburse me for their employees error.

Went up to the front to get a price on something that was missing a Nordstrom Rack price. Woman at the pickup counter told me I'd have to get in a super long line just to have a price checked on a pair of earrings. Would have taken her 2 seconds to do it for me. I walked out and won't be returning.

I ordered a dress to be picked up at the Novi Nordstrom Rack location on West Oaks. I received an email that my order had been placed and I would receive an email letting me know when I can pick up my dress. I NEVER received that email and the dress I ordered was sent back and cancelled! WHAT HORRIBLE CUSTOMER SERVICE!!! I called and spoke with a manager at the NORDSTROM RACK NOVI STORE AND THEY KNEW NOTHING AND KEPT APOLOGIZING. APOLOGIZING DID NOT HELP CONSIDERING I NEEDED THE DRESS FOR AN EVENT I WAS GOING TO. HOW UNPROFESSIONAL THEY ARE! I WILL NEVER ORDER FROM NORDSTROM RACK AGAIN!

Fantastic clothing for a cheap price. The store is clean, mostly, the staff is nice and helpful. I'll be back that's for sure.

I just happened to try on a left boot that I really liked. Then looked at the right boot. I tried to carefully peel back a corner of the sticker. The boot underneath… ruined. Why they would do that is a mystery to me. Ruined a nice pair of shoes.

It was hectic, because of the holiday, but the sales associate were nice and friendly !

You can find some outstanding deals but you will have to dig and hunt for them trust me, you will save a Fortune

Labor Day weekend shopping was fun here and they have specials going on.

A good shoe selection. A lot to look at. But the store is messy. And the lighting is deem. I would go back just for the shoes.