I recently stayed at the Hampton Inn for a business trip. My first issue is that I was bitten by bed bugs and I have pictures. I have bites on my arm, chest, stomach, and forehead. I inspected the bed and found one bug. I contacted the front desk and the staff was accommodating. I was moved to a suite at the same rate. I was traveling from Atlanta and was not very familiar with the area so I gave the room a try. I inspected the bed and didn't find any bugs. There were 3 pieces of hair on the linen and a stain on the mattress which is gross. I didn't make a big deal about it because hair and a stain is better than bed bugs. The ceilings looked like it had water damage and both rooms in general could have had better cleaning and repairs. Besides that, the suite was ok to complete my business trip. I decided to stay there through Friday and was offered the suite at the same rate. Management said they would comp my stay through Expedia as it was a third-party transaction. I also would have to check back in for my new reservation. I appreciated the staff trying to do right by me and I changed my mind about writing a bad review or spreading the word that the hotel had bed begs in a room. When I was checking in for my new reservation the woman assisting me, Barbara W was not pleasant. She did not want to honor the rate that was provided to rectify the situation. In fact, she treated me as if I was making it all up. She had the audacity to say that this is a great room and doesn't understand what happened. First of all, the room needs better cleaning, updates, and repairs. The breakfast was subpar and there is no entertainment. What’s so great about the hotel? It's 2 Stars at most with a 3 star brand. What’s more is that guests can be bitten by bed bugs. I don't even think the room was exterminated after I evacuated. Corporate should look into this. Next, there was no water on Thursday night and Friday morning. I could not flush the toilet or bathe with hot water. When checking out I had the same insensitive lady, Barbara say that it was nothing she could do to rectify the water situation. She still did not want to honor the rate provided to rectify the bed bug situation. Someone else assisted me with the billing but I don't see an adjustment on my credit card yet. I have contacted their corporate office as I want a full refund for my entire stay. I am considering filing a law suit. Barbara needs training on guest relations regarding sensitive issues and how to treat guests with empathy and respect.

Breakfast was fantastic and the staff was very helpful & friendly. The hotel has many restaurants in walking distance and a lot of places to shop nearby. After that it falls off. The lobby is really starting to show its age and the rug in the hallway to our room was beginning to rumple. But that is all superficial. The problem is room cleanliness. It wasn't a disaster, but it wasn't great. Spots and dirt stains on the walls & curtains and rust stains on the bathroom doorframe; it seemed very hastily cleaned. If a hotel is going to cut costs, cleaning should be the last thing that ever takes a hit. The breakfast makes up for it's age and the odd loud guest, but amenities can't replace a well-cleaned building.

Hotel is dated with torn wallpaper, missing light switch plates, rumpled carpet in the hallways that smelled bad. Great TV guide. Non existent staff (ring the bell)!!! Sad for a Hilton property but better than a Wyndham....at least breakfast was decent.

Disclosure: This is a long review with a laundry list of items. I've stayed at many properties across the country and with different property groups. Anytime I have arrived early, I have been given the grace to check in early. I arrived at 2:30. I could not check in as my room was not cleaned. That is no big deal on it's own, but the first of many issues I had throughout my 1 night stay. My room was not ready until 3:05. Again, not a problem on it's own but more to come. The customer service level of the staff was fine. Despite any issues I had, they were apologetic or understanding. The Front desk agent the working the night shift was very empathetic. The lobby would lead you to believe the property has been recently renovated. This is not the case. While the lobby is contemporary, the room is very dated. From the 90's at best. No smart TV for streaming, poor finish work on repairs and the mattress had quite a wear to it. It had a convalescent home feel to it. Coincidentally enough, I observed more octogenarians than I could have imagined during one stay. Remember them when we get to the bit about the elevators. One of the elevators started to act up and was shut down shortly after my arrival. The remaining elevator began acting up as well, stopping at floors that were not called. Twice while waiting with another guest, we waited so long that I grew impatient enough to trek to the end of the building and take the stairs from the 4th floor. Both times I descended faster than the guest I had left at the elevator. Shortly after that, the remaining lift was out of service. I spent the remainder of my stay using the stairs. I'm fortunate it was only one night and I am athletic. I needed to do laundry. The washer and dryer only accepted quarters. I inquired at the front desk. Her response was weird; "only if you have money to trade me." I have to imagine she deals with folks who think they can charge the quarters to their room...? Or something to that effect. She did not in fact have any quarters. I was directed to the gas station and told "this is where I send guests when we don't have quarters." I was told I could walk there as it is only a football field away. The roads/walkways were covered in ice, so I decided not to walk. That was a smart decision, as the store is in reality 900 ft. from lobby to gas station entrance. I advised the gas station attendant that the front desk said if I bought something I could get some quarters. He asked how much and I said 4 or 5 dollars. His response was, "wow, that's a lot." We stood at each other in silence for a moment before I responded, "so...." I did not get quarters. My mission to find quarters was a complete adventure ending at a bowling alley that required the emptying of my personal effects and passing through a metal detector to gain entrance. Upon my return, I took the stairs back to my room, gathered my garment bag full of dirty clothes and descended back down the stairs to get soap for the washer. The same admittedly lovely young lady who directed me to get quarters asked if I had obtained them. Well, miss, as a matter of fact, I have a story for you. She thought it was peculiar that the gas station did not change me quarters as she sends people their "all the time" with an emphasis on all. Again, I again want to emphasize on how nice she was in all our interactions. It does bother me that management does not ensure there are quarters in the till on such a regular basis that the desk agents send guests to the gas station "all the time' for change. After sharing my harrowing adventure, with laundry in hand, I asked if I could get some soap. Her response tickled me. "So, you need, like, hand soap or...body wash? No, laundry soap, thank you. I'm not a cheapskate. In fact, this is a business trip with reimbursed expenditures. But I could not believe that I had to buy the soap. If you need a place to stay West of Detroit along I-275, I don't recommend this location. It was certainly far above a Super 8 but far from my expectations of a Hilton property.

Rented the jacuzzi tub room and upon checkin noticed there was a half empty water bottle on the ledge, so I looked further a found hair in the bath tub, went down to ask if it could be recleaned, was told house cleaning has left for the day and that they would need to move rooms, but there was no jacuzzi tub rooms left, so the General Manager said he would have it cleaned, asked us to grab our stuff from room. My boyfriend and I left to go get some drinks and snacks and when we got back the water bottle was gone, so we thought the place got cleaned, it wasn’t until after we used the jacuzzi tub, and went to go get into shower that I noticed the hair in the tub hadn’t moved!!! For 350+ a night I expected better and will just go to greektown in the future for the money that was spent tonight.

Would stay again. Miguel was a gem at check in. The computer malfunctioned but Miguel kept trying until it was working again. He gave directions to all the amenities once I was checked in. The rooms were clean except the king standard suite was missing a fridge and the shower doors could use a little mold and mildew TLC, I wish the pool water was warmer it was pretty cold but other than that everything else was good.

Friendly front desk service. Breakfast on Saturday was on the cool/cold side. Room had cracked/broken off tiles in the bathroom, and a safety pin was holding the curtain together on the bedroom window because it was all torn up. Definitely not up to the standards expected at a Hampton Inn, especially for the price.

Agree with the other reviewers who note that the staff are very nice, and breakfast decent. I don't care that it's not an expensive hotel when the light switches seem Bates Motel like, there are holes in towels and sheets, the furniture is worn, the TVs are difficult to use (in 2024 we expect most 3 star hotels to have connectivity to a phone), and the showerhead a dribble. Elevators (both) and pool were out of service. Some investment in the materials in the lobby and rooms would bring this place up to date.

The lobby and exterior of the building are nice, but the rooms...not so much. Dirty, towels with holes in them, and rooms that won't stay a consistent temperature. Very dated furniture. The staff was very kind. However, I will be trying my best not to stay at Hampton Inns anymore

Stayed here 2 years ago and it was what you would expect. Stayed again and it has gone way downhill. Booked a room with a jetted tub, called ahead to make sure everything was good and was told the room wasn’t ready yet. That’s fine, get a call a check in time that the room is not available. Well that’s the reason I booked the room in the first place. Gave us half off the nightly rate of a different room that looked like the place time forgot. Gouges in the walls and paint. Cobwebs going up from the light fixtures to the ceiling. We go to check out and they did not honor the 50% off. They gave us a $10 discount off the advertised nightly rate. When we questioned them they didn’t honor the 50% off still. We won’t be. back.

My check in experience was exceptional. The counter staff was extremely helpful. The room was not quite what I would have hoped for. For instance, the heavy curtains do not close. What you see in my picture is what you get. Hope you like to wake up to the sunshine! The clock in the room has a bad display and was like that when we checked in, so it has been neglected. I'm not a germ freak, but sometimes it's nice to hit a sanitizer station just to clean up your hands a bit. Not a single station I tried anywhere in the hotel worked. Finally, the bathroom exhaust fan did not work, making it quite difficult for my wife to get ready. One thing I will say, the bed was quite comfortable minus the fact that it squeaked and creaked like nothing I'd ever heard before every time you barely moved. On a side note, the breakfast bar, there was not really gluten free friendly, bring your own muffins if wanted.

We stayed with a large group and occupied many rooms at this location. Rooms were dirty, bed skirts and rugs had stains . No exhaust fan in the bathroom.. Trash cans throughout the facility always overflowing.. The inconvenience of no microwave in the rooms and a gym that was dirty with equipment broken/unusable. The laundry facilities were broken we had to drive to a local laundromat. No outside seating area. In all our years of traveling with Hilton we have never seen a more unkempt, unaccommodating location

Hallways were extremely HOT ! Pool was COLD ! Rooms are very pricey. They should have discounted our room if place has issues

It’s your standard Hampton Inn and Suites. There’s not really any food options within walking distance unless you count White Castle. But the folks that work there are nice

Made reservations for jacuzzi room and after we checked in it wasnt a jacuzzi room. Went to front desk asked for jacuzzi room paid for new room went to new room no jacuzzi. Told after we called front desk again none is available. It was a mistake. This place is a joke. Never again

There was nothing wrong with this hotel. Everyone was nice, room was clean, lobby was clean. It seem that people who write bad reviews expect a 5 star Hawaiian resort for $150.

Great place to stay very fast check-in rooms room were clean bright staff was friendly Pool was nice and warm and inviting. Lots of choices where to eat lots of shopping close by just a great area good experience highly recommended.

My husband and I stayed at this hotel for the weekend of October 6th to October 8th because a friend of mine was getting married and the location of the hotel was within the vicinity of where the ceremony was taking place and also for the night of the reception dinner very conveniently located would recommend it for future stays the only thing that was kind of unexpected was the temperature of the pool water I would have expected it to be a little bit warmer

I am so irritated right now. I have been here since December 5. I am here because I chose a job that I had to go to another store rather than my home store to train. I initially live 2 hours away from here. The company provided this hotel to allow me reside while I train. Which is cool... until now. I have a weeks worth of clothes with me. I tend to need laundry done. So this is what has happened to me... I came to the hotel and it had laundry bags hanging in the closet. It has where the guest would write guest Initials and room no.'s on the bag. Awesome! So I go to the desk and inquire how laundry works in the hotel. I get told "Oh, we have a guest laundry room. You do your own laundry." Kinda disappointed, but I can work with it. So I ask "How much does it cost?" She says " 1 dollar for washer and a dollar for the dryer." I say "Great!" I check my pockets, I have a 5 dollar bill. "Can I get change from you?" I ask. She responds "No, sorry, we don't carry change." Don't carry change, but have guest laundry. Yeah, that helps. I went on a search to different banks, none of them wanted to give change cause I didn't have an account with them, tried a couple of gas stations, they didn't have any, had to wait for a day off to go home and get change. That sucked. It sounds petty, but live through it, it sucks. So now, three weeks before I go home, I go down to do laundry and there is a note on top of the washing machine "Use at own risk, washer is not spinning". Great thanks guys. And they way things get fixed around here - won't be fixed until after I leave. Trust, I will be making a thorough review when I leave.