Disappointing VA compared to others - layout, tiny 14m pool, instructors average (the classes I've done), very limited space, spin room layout very poor... members after space and equipment without asking, cafe looks bare... it's hard to work with this space, yes, but I just can't stand the averageness. If it wasn't for VAs i use near work, this wouldn't have been my choice of local gym unfortunately. Female changing rooms are modern and nice but no conditioner in the showers like in other VAs. Showers are clean and generally facilities are too I think staff friendliness improved since my initial experience but I think falls short of other clubs. This one is my local club but after Cricklewood, Barbican and Angel i always feel disappointed here. Update: I appreciate the response from Virgin active in Streatham. Today I've given it another try as I didn't want To go into town. The gym resembles a community centre - shabby and dirty, not virgin active. All four watt bikes are broken in different ways. The weight / grid part of the gym is dirty and unwelcoming. See the photos, they speak for themselves. You need to really up your game. If I wanted an average gym, I would pay an average price.

A lot of riff-raff. The male changing rooms are like a zoo. The majority of male members delight in clearing their lungs and nose as loudly as possible in the showers. Joyful to listen to phlegm hitting the shower door and floor. Have complained about this several times but nothing has happened. The 2 toilets are always in a state (yes, that’s right, just 2 toilets for all men). Significant number of male members behave like farm yard animals and love to cut their nails and body hair directly onto the floor openly and leave all kinds of mess. The 2 hand basins have - 75%+ of the time - shaving foam and facial and head hair on and around them. *No standards enforced*. Sewage pit. Staff don’t give a !@@@ and/or are too cowardly to do anything about it. People leave weights everywhere and too many treat the equipment with no respect - need to get rid of at least 25% of members given they’ve most likely been raised in zoos (my sincere apologies to all zoos, I mean no offence).

I really love this gym. It's so friendly and it has everything you need. Classes, weights TRX, cardio trainers, Personal Trainers, Swimming pool, sauna and steam room. Great showers. The gym is clean and you get towels on arrival.

From the time I walked to the building I had great experience! Manager at the desk was very friendly polite and explained to me everything. The gym has a great equipment and the changing room for ladies is beautiful and very clean! Compared to other gums I went to … Workout machines are in very good condition and HEEEY! they have a swimming pool! The place is very clean and has a good vibe! Nobody is pushing you or trying to forced their opinion about how do you workout. I had really great first day there and I cant wait to go back there :) Edit: It’s been 2 weeks now and I’m very happy!!!

Updated May 22 There are plenty of 1* reviews for good reason. Before you hardly saw staff with a mask on, the floors are dirty, the equipment is rusted and broken and a continued permanent lack of interest by temporary staff, that come and go and choose when they feel like they're interested is a guaranteed experience here for £70/month. You might as well bring your own WD-40 spray and spanner to fix the machines. That leg press is still broken as said by the other reviewer. As for the personal trainers, they seem to make the most noise and interference with your personal space. Odd bunch. Management should wake up. As of may they have employed people that aren't just filling their time or school kids playing on their social media pages at the desk, maybe locals which is positive. Past review Receptionists on mobiles - changing rooms unsafe, urinals overflowed and out of order with hazard tape, and equipment never re-racked. After 2 years of planning, £69.99 12 month contracts look ridiculous. Lacks any consideration and interested personnel.

I had a terrible experience in this place . I signed up for the personal training sessions . Unfortunately there was no consistency as the PT kept on cancelling the sessions last minute . I decided stop the personal training and requested a refund for the seasons wich didn’t take place . I was owed 3 sessions. I got very rudely refused the refund by menager who without discussing it with me , scheduled my owed sessions for some random time in the future that I can not even make and say that because the session are scheduled now he doesn’t owe me anything. . How bad is that . Avoid , specially the personal training . It feels like some kind of scam .

I am extremely disappointed at the poor service and neglect I have received from this branch. I ask for my account to be put on hold by a member of the receptionist staff on the 12th of June 2023 as I was due to travel in August. The only payment that was ment to be taken out on the 1st of July was £15 until my return in September. I came back two weeks later to check if my request was actioned only to find the receptionist Guido did not record my request therefore missed the deadline to make sure the correct payment was set up to be taken in July. Clearly this is not my fault therefore should not be penalised. After three attempts and back forth emails with head office I came back from my holiday to find a letter threatening me With a county a court judgement. This is clearly unacceptable. My advice make sure all communications are made via email as it seems that Virgin Gym staff cannot be trusted .

Sauna and stream room are often broken and closed, the changing areas not cleaned enough, clear cost cutting happening including cancelling body attack classes that were always full and replacing them with boring virgin hit classes that barely have people in them. The staff don’t appear engaged. The only good thing is so many people have left that it is rarely busy and you always get to use the machine you want. When things are closed they don’t tell you, so you turn up to swim and the pool is closed.

It has all the makings of a great gym and some fabulous instructors and great classes. However they are super stingy with the Aircon so the studios at this time of year are horribly hot and they really need more hair straighteners in the changing rooms. Plus the majority of the lockers are locked all of the time as people seem to leave stuff in them over night so often there are very few lockers available. Also not enough classes at the weekend and they are always full.

IF YOU’RE THINKING Of JOINING THIS CLUB… PLEASE DON’T! Should your name be hard to pronounce , you will be frowned upon! You’ll be greeted by an angry manageress who appears to just have a fancy tittle as a manager! She could not manage her own emotions let alone manage a club! There’s always something broken in this club wether it’s the gates, the sauna or the equipment! Good luck booking an induction session with a personal trainer too as they will book it but won’t confirm or answer you! There’s a risk of your things being stollen as well as they aren’t responsible about it! Doesn’t matter if you’ve been a member for 11 years on the trot, they won’t listen to what the customer has to say. A bunch of arrogant people who aren’t there to help you in any way! In fact I am quite happy, I no longer have to pay an overpriced membership to this average gym! Good luck retaining business in the future with this attitude!

I’m not sure if the people I’m dealing with are directly linked to this club but I am currently trying to cancel my membership due to work hours changing meaning I can no longer afford their £60 a month and it’s proving to be ridiculously difficult. Evidence has been provided from the owner of the business I work at regarding my hour change yet this is not good enough for them. Given the current situation with the cost of living etc you think they would understand that peoples circumstances can change in the blink of an eye and a 12 month contract is not ideal for everyone. I am actually disgusted at the lack of understanding they are having as a company and it’s leaving a really sour taste. To summarise, don’t join virgin active because if your circumstances change they don’t care at all.

This review is purely for customer service. I am not a member. VA customer service is super rude and condescending. Until 30/09 they had an offer where you would not pay joining fee if you subscribed. On 30/09 at 10pm I wanted to pull the trigger but their website returned "internal error 500" during checkout. In the morning(01/10) when the offer expired I called them to explain the situation but I was hit with "the promotion had expired". They dont need nor deserve my business. John from CS told me that "I could have called or gone into a club" when I saw the error...ignorant comment not knowing my circumstances..

Virgin active just had their gym redone. A much needed upgrade as before was quite poor for a gym, especially with the branding of Virgin Active on its back. New equipment is nice and fresh. Sauna is nice to use however often crowded at busy times during the week.

A brilliant gym with fantastic facilities. I love using the swimming pool which is slightly heated. The place has a modern feel about it from the changing rooms to the equipment. The staff are very friendly.

The gym appears outdated and poorly maintained, with dust visible on the machines. It's overcrowded and quite expensive at £70 per month. I observed a staff member wearing the red Virgin uniform applying a face mask in the changing room, which I found questionable. Additionally, the Wi-Fi is very slow. There's a lack of a reformer studio, and overall, significant improvements are needed. Regret that i joined

Probably best gym in the area , pool, large gym and lots of classes. I'm not sure why they took all the tvs down in the gym since the pandemic

The facilities are nice and clean but the staff are unresponsive and make numerous mistakes with your details when you sign up. Emails are ignored. Just tediously poor customer service.

Clean and well equipped. Great value for money!

Love it. The Sauna and Steam rooms are amazing. Gym doesn't feel too busy when I go too which is great.

Great club, clean and friendly instructors. Good choice of classes and time schedule. The only think I would say is I wish it opened an hour earlier in the mornings as I don’t get time for a morning workout before work anymore.

CJ is an amazing guy and great help, going above and beyond for the Gym users… “Give that man a raise!!!” Overall good gym, great customer service

I went to this gym last Saturday for open day, and I cannot express enough how impressed I am with the experience. CJ specifically stood out. His professionalism and reliability was commendable. He was supportive and made it an enjoyable atmosphere.

It's a good gym but I don't think it's worth the money. The dumbbells go above 40kg which is good. The machines let the gym area down as there isn't a full range of machine which you would expect in a gym, and some where broken on my last visit. The sauna and steam room including changing facilities are amazingly clean and tidy.

Sadly after many years as a member at this gym I have cancelled. I reported 2 separate incidents of the same man being physically aggressive (grabbing / shoving) & abusive (shouting / gesturing / swearing) to women in the pool area. Both times it was initially taken seriously then dropped without action.

Honestly, I joined virgin active really happily because the facilities were so nice and had everything I needed. But then I moved and needed to cancel my membership… I work really unsociable hours, so could never call up and so I emailed, I emailed 5 times about cancelling before I even got a reply!! I emailed both customer service and a membership advisor at my club!! 5 emails and one reply, then I had to provide evidence which I did immediately even after waiting a month for a reply. After that, they sent DEBT COLLECTORS my way to say I owe them over £300!!! They then began ignoring my emails again before eventually replying saying I owe the membership up until the date I sent the evidence, not the date a month before when I first emailed and got completely ignored for a month!! Honestly it’s not worth joining this gym as if anything ever happens you will have the hassle of your life trying to leave. I’m still having debt collectors contact me which has been so stressful, and I’ve asked virgin to contact them to say I don’t actually owe that balance, which again they have ignored me emails!!!! This has been the most stressful thing ever and I wish I never joined!! Customer service team is absolutely atrocious and I’m seeking legal action.

I will just limit myself by saying I am glad I left!