My experience each time at this location has been exceptional. Excellent quality customer service. They go above & beyond to tend to the needs of the customer, even after purchases. Thank you!

I am extremely glad Danna came to the rescue. The girl that attended us was very unpleasant to a level that I wanted to leave the store, but then Danna came along and made sure we’re getting the best customer service and assisted me in every way she possibly can. She’s very knowledgeable and super nice. It’s amazing how one person can change your whole experience!

Carolina has always been amazing. Each time I come over she greets me by my name. All staff at this location is extremely friendly and we have never have any issues here. We are always pleased and even though we live now in West Palm Beach we drive here when we want to purchase jewelry or need cleaning done. Very pleased with this place.

Take your money elsewhere. Employee not only had a tone with me, but was also careless with the item I was purchasing to the point of sliding it across the counter and dropping it on the floor, twice. Granted it still looks fine, but no customer wants to see their expensive purchase being mishandled like that.

During Christmas, I visited this location and the store was packed. There was no number system or ticket station but I still stayed because I wanted to inquire about an item for a gift. Each sales Associate that worked great yes me with respect. I felt warm and at home even though I was just asking for the price. Finally, I was helped by one of the associates and she was pleasant and friendly and gave me a great discount but I didn’t make the purchase. I wanted to make this review because I felt like I was at home from the moment I walked in. Thank you Sawgrass Location.

Carlos was so good. Very welcoming, love his accent personality. Very social will definitely come back to purchase my marriage ring set

Best Kay’s jeweler in south Florida! Sabrina helped me find the perfect ring for my wife! If I could give 10 stars I would

Sami and Carolina are wonderful. Carolina helped my husband purchase my ring and her and Sami helped me purchase his. My ring is still in great condition and the two women are always so helpful. 10/10

Great customer service every time I come in.I almost closed my card because this has been a rough ride with Kay.But Diana made it right.This is what customer service should look like!!

OMG!!!! Let’s talk anbout amazing customer service at the K Jewelers at Sawgrass. The manager Carlos and Donna along with the Customer Care rep Alan were truly amazing. I am so grateful for all there assistance in replacing my ring as the center piece fell out. I just picked up the new ring and it is absolutely beautiful 😍 Thank you again.

Stopped by Kay to look at wedding bands and was helped by Carlos. He was great. Very attentive, giving me ideas for a band that would look good with my custom designed engagement ring. He took his time to show me different options and gave me his honest opinion. He even cleaned my ring for me! Such a great experience working with him.

Danna was amazing our whole process of engagement and she just became part of our family after all the time she invested in my partnership with my wife . She was patient and I would come back just to sit and have a conversation with .

I can't describe how wonderful the representative is in the store. They are vey attentive and detail orientated. They are very nice and helpful. The representative was very knowledgeable. I am very happy with the service I received. I recommend this location to anyone interested to buy any jewelry.

Excellent customer service. I came just looking for options for a class ring for my daughter for a ceremony in February and unexpectedly ended up buying immediately. They took the time to understand our preferences and walk us through all the options that were within our budget in comparison to other options that were richer in style. After receiving that much attention, we knew we had found exactly what we wanted. Thank you Niurka and Carlos.

Danna was amazing & so patient with me! She walked me through the whole process of my ring warranty with such grace.. thank you danna!

It has honestly been the best experience we’ve ever had. We came in looking for wedding bands as our special day it’s just a couple of months away and Dana & Sabrina were great, they helped us every step of the way. We will definitely be coming back to this store, if you guys are looking for a special something this is the place to go!

I had an exceptional experience at this jewelry store, thanks to Lexi! Her customer care was outstanding, and the phone follow-up was a thoughtful touch. I purchased a beautiful ring for my wife, and Lexi's assistance made the process smooth and enjoyable. I highly recommend this store, especially with Lexi's expert guidance. Thank you for making this special purchase memorable!

Danna is an incredible person and employee. Blessed that she was there and help my fiancé and myself with our wedding rings.

My experience was amazing! Carolina was very helpful! The customer service was exquisite I would recommend this store and her as well and I am happy with my purchase!! Thank you Carolina!

Our experience was amazing! Carolina took us through the sales process with great professionalism. She showed us several rings until we found the perfect one. She then thouroughly reviewed payment options as well as the maintenance plan. Very Satisfied!!

Danna at Sawgrass Kay was amazing and extremely helpful! She made sure we got the best deal possible for our custom made ring. We will definitely come back to see her for future purchases.

Great customer service and selection. I am glad I went to this store. They helped find the perfect ring for my wife and the best part of all was the price.

Can to the store looking for my perfect and detailed ring, and Carolina helped me so much!! Had patience, good recommendations and help me through the final! And GOT MY RING! What a professional store and customer service, I’ll come back.

Enjoyed my shopping experience Ms Carolina was very patient and helpful

Very nice staff. Good prices. 👍🏻

This place is hands down the best Kay Jewelers I've ever been to. I now ONLY go to this Kay Jewelers because the customer service is the best! Donna, Jennifer and Carlos are always so willing to assist, not sale and that's a big thing for me. Don't try to sale to me but make sure I feel valued and they do that everytime I walk in the store! I love this place!!

Walked through here for the heck of it on a whim. The store is as small as it seems but very clean and easy enough to walk through! Inventory was clean as was the displays and neat to look at while you walk! Didnt want or get anything and didn't need any help so no comment on either of those! Still fun to walk through, at least to me!

This place is awesome ! Third time buying from this specific store and today Man I got a great deal today not only was it a great deal but the staff was even better from Dana to the manager George everything went smoothly they even contacted people above them and went way beyond out of their way to get me a better discount. 60% off 😁😁 55 gram 11 mm Cuban link bracelet 💰 💰 second time buying from this store from now my buddy from here on out. George !!!✊🏼✊🏼✊🏼

Danna is very knowledgeable and professional. She is also very skillful and resourceful. She helped with every step during my custom design process and I love the piece we created together and I will come and do more new pieces of jewelry with her. I will recommend her to every friend and family member. She has my business for now and moving forward. Forever grateful!!!