Quick trip into Philly for a concert and Sonder was perfect. It was only a few minutes walk from the venue and there were tons of unique restaurants, bars, etc right within close walking distance. The area is cozy with locals walking their dogs and things always felt reasonably safe. City Hall is a is a reasonable walk as is Geno's and Pats cheese steak if you're hungry. Overall a great location and the hotel was modern, clean, and very comfortable. Emmy Squared is a great pizza place and right there on the bottom floor.

Wow! A stay at such a beautifully and carefully designed hotel. That was my first impression. All amenities (coffee maker, fridge, smart Tv, different light options for the room, clean towels in abundance) at hand. You even provide earplugs and white noise radio for your guests. Everything was clean and welcoming. The roof terrace is breathtaking. The design of the hotel is so tasteful and beautiful. However, the coffee maker didn't work and the bathroom sink was blocked. And despite 2 reports via app nothing happened. This is not what I had expected and this put a bit of a damper on our otherwise very comfortable stay.

An amazing place to stay, clean, modern, with a smart layout. Great location!! Easy access with high-tech touch keypads… felt safe the entire time. The app is wonderful and answered any question. My only complaint, but incredibly minor was the coffee maker. I’m sure it only needed to be cleaned or replaced, fortunately there were several great coffee shops and one within a block. Highly recommend!

The room was clean and comfortable. Location was perfect. Not having a microwave was a downside, especially since we used the fridge to store leftovers and then realized we couldn’t heat them up. Also noticed that the stairwell to our room is the same stairwell that is open to the public to go to the rooftop bar. The room is marketed as hotel guest access only, but anyone could come in off the street and access the stairwell our room was in.

This is my first ever bad review… I’ve walked past the Sonder in queen village many, many times (I lived in QV for years). I booked it for a short visit to Philly (we moved last year) and thought it was going to be lovely. When we got there the keypad did not work. (It gets worse hang in). We got to the room and the rug was very dirty. When we got home after a night out we saw that our sheets had blood on them. We requested new ones and they did bring them late at night in a timely manner (we were grateful) but then those sheets were also dirty with mascara. We were so grossed out. Once we laid in bed we realized the bed frame was broken and the bed was completely sinking in the middle. We slept for maybe 4 hours. We were supposed to stay a second night but decided not to early in the morning. We checked out around 10 am and asked for a refund for the following night and they said no. After chatting with them for days they finally threw us $50 bucks. Overall it was a super disappointing (and not cleanly) experience.

We made a great choice choosing to stay at Sonder in Queen Village Philadelphia. Sonder is located in a very nice part of Philadelphia. Close to many different key locations, restaurants, bars, etc. The check in process was a breeze. We were simply given an access code to the building and checked in completely contactless. Easiest check in process I’ve done. The building is new and very clean. The room was perfect for our one night stay. Clean, modern, comfortable bed, great water pressure in the shower, everything you need for a simple stay. The best part was how sound deadening the walls were that faced the street. That has been an issue in the past staying in different places but at Sonder this was no issue. The rooftop was very nice and there’s a restaurant and bar attached that we definitely want to try next time. Finally, the value was incredible for our one night stay. This place is WORTH IT.

Had a great stay! Easy to find and the directions worked seamlessly. Room was large and clean with very minimal decor. Clean bathroom. Only complaint was the noise coming from above us. I have no idea what was going on upstairs but from about 1 am - 4 am it sounded like someone with combat boots was walking allllll across the floor. It was a weekday in December , so no rooftop and we also didn't see another soul in the building so a little odd. No noise coming from outside. However for the location it would not stop me from staying here again. Neighborhood is fantastic with tons of great restaurants bars and shopping.

First time staying at a Sonder property, and the concept seemed great…until it wasn’t. A fire alarm went off at around 11pm during our stay which was incredibly frustrating, but it happens. What wasn’t okay was that when the fire department came, they didn’t have the code to shut off the fire alarm. Since there was no front desk, everyone was stuck outside trying to call customer service. It took 45 minutes for someone to come and shut it off, while all the guests were left to stand outside in 20 degree weather (at 11pm). We requested a refund for that night and received only $50 back (<1/3 of the night’s rate). It’s a shame because the price was good and location was cool, but you get what you pay for I guess…

This was one of my favorite hotel experiences in the last few years that I've had. The bang for your buck is phenomenal, though I guess that also depends on what you are looking for in a hotel. If you want a place that can answer your every whim and will fetch you extra towels or various things of that too nature then I would look elsewhere. If you want a nice cozy place to sleep with basic amenities and a nice modern looking room for about half the price of the competition, this is your place. You are given a code that opens the doors at front, to stairs, and room (I couldn't get the elevator to accept my code but I didn't bother calling to get it sorted out because i was on the second floor). For me I almost prefer this than to have a front desk with someone to deal with at the beginning and end of stay, I could check in and out instantaneously. It had a nice bed, nice shower, mini fridge, smart tv, and my room overlooked the parking lot (paid lot - 15$ a day) so I could see my car was okay. For $116 through Expedia, I was pleasantly surprised with how much I really loved this place. It's going to be my go-to whenever I need to go to Philly for a work trip. Highly recommended.

The Queen is an awesome spot. Generously sized rooms that are decorated in a modern and stylish way. The street it is located on is incredibly quiet at night, so don't expect to be woken up by traffic. It is also conveniently located near both South St and Passyunk Ave which are some of the best streets in the city. The hotel building is also designed in a similar way, with plenty of spaces to sit and work or just hang out in, including a rooftop bar! Would I stay here again? Absolutely.

Clean and nice place to stay!! We'll definitely come back when we travel Philly. Easy check-in/out. Spacy enough to open and organize several suitcases. The shower is easy to use and water pressure is good!! If you travel with a car, parking was a trouble. So reserve/check where to park ahead of your stay. You can find open air parking in front of the building.

This hotel is in a pleasant area of town, near some nice shops and coffee places. The room was spacious and seems like someplace you would go to have an affair. The check-in time is 4 PM. I got there at 3:30, and they did not at first want me to check in. I was willing to pay the extra fee, but they then allowed me to enter the room without paying an extra fee. There is no one to speak to, you do everything via the app. The television appeared to require someone to use their own personal cable TV/streaming accounts. I couldn't watch CNN, without logging in under my own account. The bed was a little soft in room 212, and appears to be next to an exhaust pipe. At first, it was noisy on Friday evening, but, it somehow was no longer an issue until Sunday morning at 8 AM. My room came with earplugs and a white noise machine. The key to enter the property through your phone did not consistently work, and I was not the only guest with that problem - you had to dial in your code. My parents could never function at this property.

The hotel is perfectly loocated near restaurants, bars and grocery stores. It was easy to gain access to the hotel which was wonderful no hassle of having to deal with a front desk attendant. The check-in, check-out and the luggage storage were seamless. I was able to easily explore Philly and be close enough to gain acces to all the local historical sites quickly with an Uber ride. Would definitely stay here again. The room was spacious and had a lot of great in room amenities. Perfect for a family getaway or a romantic weekend.

Conveniently situated near charming local shops and within walking distance to most of the main attractions. It was clean and had a refreshing atmosphere. I appreciated the hassle-free check-in process, no waiting required. Additionally, the storage room for baggage if you arrive early or have a late flight out was great. They had extra toiletries and towels and coffee/tea available in the same storage room if needed. I would definitely stay at another Sonder location in the future.

This is a great place and understands the traveler. If you come into town early they have lockers for your suit cases so you can drop them off know they are safe and keep going until you room is ready. You have a code to get in so no waiting in line to get a key to your room. The place we stayed you could walk to a few monuments and great places to eat. Totally recommend 👌

The room was really large and clean, but was poorly insulated and the noise from the rooftop bar was pretty loud. The bed was very creaky. Access was a pain, you need to use the app to get in but sometimes the code would disappear or the app would stop working altogether. Luckily I didn’t get stuck outside but that’s only because I took a screenshot. Probably wouldn’t stay at a sonder hotel again unless they improve their system.

Sonder the Queen - pros and cons. Pros - Email check in details arrived the day before check in. Easy check into the building and room. Modern industrial building. Good size room with tall ceiling. A good variety of pillows to choose from on the bed - about 6. Nice location with LOTS of restaurants near by and walkable. There is a parking look just across the street. We paid $30.00 over night and if the lot is closed you can pay with the park Mobil app. (Just down the street is a cute coffee place called Three Graces - lots of coffee options and pastries - if you like almonds try the almond croissant) Sounder the Queen has a Roof top bar that’s attached to the restaurant (Emmy’s) on the corner. Cons - room (207) was large with just the bare basics. The top sheet and duvet were Queen sized on a King bed. Bed is low to the floor - about 15 inches high -there was no box spring, just a thick foam mattress (that was not comfortable). We were scrambling to find a hotel as my husband was going in for hip replacement surgery at U-Penn the next day. We (I’m 54 and my husband is 53) have stayed at boutique style hotels before, but this one fell short for us. Weird bubble popping noise that clicked on and off about every 30 minutes, we believe this noise was a sensor to signal the thermostat to run the AC. While the lobby was clean, the elevator and hallways have scene better days. The floor of the bedroom is concrete with a sisal rug under a portion of the bed the rug looked dirty and has seen better days. I was happy to have socks to wear. Good size bathroom but not a lot of counter space for toiletries.

Everything was great. The room was nice and clean and the location was great. The only complaint I have is that the A/C did not work well. It took a whole day to get the air from 75 (what it was set to when I arrived) to 71 (the thermostat was set to 69). Other than that though I had a great experience.

Great hotel! Location is nice, building is quiet, room was nice, and contactless check-in and check-out was a breeze. Only suggestion would be to add a clock. And I wasn’t able to get the Roku apps to work based on the instructions. Otherwise perfect stay!

Great room in a fantastic neighborhood. The only ‘hazard’ was a glass table not anchored to its support : as we have a little child we had to make it sure the glass was not falling on her anytime she approached it. The rest was perfect

The hotel was an oasis in the middle of a very busy city. Once we got past the automation and lack of human staff interaction it was great!! I will return to Philly soon and I will definitely be back. The only complaint was the drivers of the cabs and lyft transportation didn't know where it was located,

Loved our stay. Our only feedback is that the shower floors could use some sort of grip and accessibility features. They were a bit slippery. But overall a lovely experience, the room had everything we needed for our stay.

Excellent location. Room was clean and well stocked. The code to gain entrance to the building, elevator and stairs: 1. Is very long 2. Did not work, customer service could not fix the problem, after a 3 hour wait; I was contacted and instructed to go to the basement and get a “key” from the lock box. The wait was very inconvenient.

I am not sure how others could say this location is peaceful and quiet. The fact that they have white noise machines and ear plugs in every rooms should tell you something. Not only is there no sound insulation from the outside, so expect to wake up to construction noise or just general noise from the South Street neighborhood, but you also hear everything from the shared stairwell for the building.

Great place to stay, comfortable and really clean bedroom and bathroom. Location was a bit far from the historical places but you still can walk the distances with no effort. A suggestion is to include in the rooms a microwave and disposable forks, spoons and knives for those guests who buy food in the nearby stores.

While the room was very clean and located in a fun neighborhood of Philadelphia, Sonder lacks a great deal of customer service. Just checking in required jumping through numerous hoops, including downloading the Sonder app to simply access to the hotel. Upon arrival, the door code didn't work and we were left standing outside a locked door. Eventually, our door code arbitrarily opened the front door after trying it several times. We then had to enter another code for the elevator, which did thankfully work, but again struggled to open the door to our hotel room for the same reason: the keypad kept us locked out! Traveling can be dangerous and getting locked out of the hotel, the elevator, and our room because of an ill-functioning keypad is not only a possibility, but apparently an inevitability at Sonder. It presents a huge safety risk, especially for women traveling alone. A safety risk that is only exacerbated by an empty lobby with no employees overseeing a front desk area. Once we did eventually gain access to our room, we could not get the TV working because the remote controls had no battery life left. We contacted customer service and were told they could not guarantee a time for an employee to provide us with fresh batteries. This was a problem because we had plans to meet a friend and couldn't hang around our room waiting for someone to bring batteries. To not be able to use one of the amenities we paid for was a huge bummer. The only reason I am not giving Sonder one star is because of its location. The neighborhood is great and full of eclectic shops and eateries. Though I unfortunately cannot recommend staying here.

A nice place to stay for a couple of nights but not the most comfortable. Rooms were big and very modern. Bed was huge but super hard and not cozy. The blinds let a lot of light in (see photo) and there was a lot of noise from the street and inside. We were located in the stairwell and could hear every time someone came in or out downstairs, or used the wooden stairs. Ear plugs did the trick luckily! Location was pretty good, although not particularly close to a metro. Check in and out were easy over the app. We never spoke to a staff member. The shower and bathrooms were awesome. Overall, it felt like someone had designed a beautiful place to stay but never actually stayed there themselves to test it out. Still enjoyed the stay and it was great value, but could be improved for customer comfort!

MASSIVE COCKROACH I’ve used Sonder many times in the past and it’s an amazing hotel. However, this time around I’ve been disappointed. I booked through Airbnb and the room I got was not the room displayed. I could forgive that because the room I got was still nice. But on my final night I found the biggest roach I’ve ever seen. I messaged Sonder and they said their manager will reach me in 72 hours. It’s been a week and I’ve heard nothing. It’s absurd that I’ve heard nothing back. This is nasty and I have received not even a mention of a potential refund. Upon checkout , I told the cleaning staff of the roach and they said they’ll address it when they get to my room. I rather have them get to it right away as opposed to taking their time. But I have to mention that the cleaning crew were nice and very polite. It’s disappointing because I love Sonder and always had a great experience but this was awful. The management is slow and don’t seem to care. You have a roach problem. Please give a damn.