One of our favorite furniture store ...Excellent collection ...very well organized...and customer service agents are well informed ...

Can’t go to the mall without looking at crate and barrel. Lots of great pieces. Good quality with somewhat reasonable prices - depending on the item. The employees here are always so kind and welcoming. Samantha was extremely helpful when it came to furnishing my house. We loved crate and barrel before, but the employees here make it easy to keep coming back.

I came here after I had a terrible experience with Arhaus. Highly recommend this store. Marsha was super helpful and professional. I was skeptical about delivery time when I placed a big order for multiples rooms. Delivery process was seamless and on time. Quality of products and quality of delivery was top notch. There was a minor issue with a night stand. It was replaced immediately. I will be shopping for future furniture from this place.

If you want quality furniture go elsewhere believe me. Customer service terrible. We were looking for a great quality couch decided to purchase from here and wow were we wrong. We spent $8000 on a couch. From the time the couch was delivered huge stain on the back of it, sectional clips didn’t match up, we then had to wait a month for a new couch, when the time came to deliver a new couch they delivered the wrong couch and we were missing pieces of our couch, wait another 2-3 weeks couch finally arrives. Here we are about a month In from purchasing and our chaise material is balling up so we contact the store. We get in touch with Kaylyn in which she tells us she will get back to us. Two weeks go by we hear nothing so we call the store and are told a manager will reach out Kaylyn is on her honeymoon ok great wait another 3-4 days hear nothing from anyone. We reach back out and are basically told there is nothing they can do that it is normal wear and tear. Excuse me a month old couch and this is normal wear and tear. Pretty much in the next few months i can expect our $8000 couch to be completely balled up material. Waste of money. If your looking for quality furniture do not purchase here. If you have any issues you are told there is nothing they can do and they have a 30 day return policy. I would recommend Arhaus over this place. Terrible customer service and quality lacking. This is not a high end furniture place so be aware. I will never purchase another item from this store and will be telling everyone I know to stay away.

If they have no star I really want to give them no star, I ordered a sofa on May 29, they said I need to wait 4-5 weeks. But till today I still didn’t get my sofa, called service so many times, nobody knows where’s my sofa! I’v been waiting for 4 months!

Our Tate bookcase was delivered without the hardware. It was not an easy fix as one part of the system doesn't seem to know what the other part of the system is doing or has done. The sales person was great. But the fix for the mis-delivery was not easy. UPDATE: The fix continues to be problematic. It was promised on Tuesday. It is now Thursday night and still nothing. This despite calling the national office. While Crate and Barrel may say it is a Fed Ex issue--there is a delay, it is not accurate to say this. It is a Crate and Barrel issue. They delivered a faulty product, without the proper hardware. I've always liked Crate and Barrel. It is not pleasant to write this. I would much prefer to give them a five because everything was great. I give Crate and Barrel a 1 star review because this is not the way any of this is supposed to work.

Great store for everything from kitchen to dining to entertaining. Very helpful employees.

I give it two because Meredith was a great associate helping us order things for the new house, but wow has quality control gone way down. Nearly every piece of furniture we ordered has been defective or damaged. The sectional was two different colors of gray, the lounge sofa was several inches too short and too narrow, the bed we waited months for is scratched and two different metal finishes. They also attempted to deliver a child's bed and online customer service got combative about delivery times and fees when we have been charged four separate times for delivery of one order. We have had to swap out both couches and now a bed, which means delivery for a third time. We went with Crate and Barrel because West Elm delivery and customer service is a nightmare but this has been such a headache and I'm hesitant to keep ordering furniture if it always takes 2-3 tried to get it right. We cannot even get a replacement bed until APRIL. We have to wait three more months.