4/5 Yue Y. 4 months ago on Google • 6 reviews
If
there
is
a
negative
star,
I
think
I
will
give
it
to
this
center.
I
don't
doubt
the
other
patients
had
good
experience
since
most
staffs
there
are
nice.
Unfortunately,
it
didn't
happen
to
me
and
my
experience
is
mostly
negative.
There
are
two
points
that
frustrated
me
the
most.
1.
Unnecessary
office
visit.
I
visited
this
center
for
the
ganglion
on
my
left
wrist
at
last
Nov
2022
and
met
with
Dr.
Lerman.
Dr.
Lerman
kindly
explain
what's
the
ganglion
and
the
surgery
to
remove
it.
He
also
mentioned
if
it
does
not
bother
me,
let's
leave
as
it
is
since
it
may
recur
after
surgery.
At
that
time
it
didn't
bother
me,
I
agreed
with
what
he
said.
From
this
July,
the
ganglion
started
to
pain
and
I
called
to
schedule
an
office
visit
and
would
like
to
have
a
surgery
to
remove
it.
In
this
office
visit,
Dr.
Lerman
spent
around
3
minutes
and
said
he
is
not
specialized
in
hand
surgery
and
he
referred
to
the
Dr.
Cao.
Though
I
understand
every
doctor
has
his
own
domain
to
work
on,
why
nobody
had
ever
told
me
this
fact?
I
pretty
clearly
explained
the
reason
I
want
to
see
the
doctor.
Why
I
need
to
know
this
in
an
actual
office
visit?
I
had
no
choices
and
waited
another
10
days
to
meet
Dr.
Cao.
As
a
patient,
I
have
no
idea
about
the
area
the
doctor
specialize
in.
The
second
office
visit
can
totally
be
avoided,
isn't
it?
2.
Cancellation
of
surgery
appointment
just
in
the
morning
I
am
going
to
the
surgery
center.
I
met
with
Dr.
Cao
and
he
kindly
explained
what's
the
surgery
looks
like
and
what
I
need
to
do
for
recovery.
It
was
a
nice
office
visit
and
Dr.
Cao
scheduled
a
surgery
at
1:45pm
10/18/2023.
I
was
called
by
a
lady
at
10:15AM
10/18/2023
and
she
said
Dr.
Cao
has
higher
priority
surgeries
to
do
today
and
mine
is
cancelled.
What
she
can
do
is
only
to
reschedule.
The
times
she
offered
don't
work
for
me
since
I
need
this
surgery
to
be
done
asap.
Why
your
center
does
not
have
a
backup
plan
if
a
doctor
is
going
to
have
a
emergency?
Just
cancel
the
scheduled
appointments
at
the
time
I
am
going
to
head
the
surgery
center?
Since
the
surgery
requires
anesthesia,
I
also
beg
my
friend
to
take
the
day
off
so
that
he
can
send
me
to
the
surgery
center
and
pick
me
up
from
there
as
well.
Our
time
is
not
valuable?
Why
I
need
to
pay
for
this?
This
is
my
first
time
I
feel
like
I
am
not
respected
as
a
patient
or
even
a
human
for
the
service
I
pay
for.
I
have
to
pay
this
unhappy
experience
since
they
bill
me
for
each
office
visit.
Also
I
really
don't
like
the
tone
from
the
lady
who
called
me
in
the
morning.
She
didn't
care
the
inconvenience
this
cancellation
brought
to
me
and
the
time
she
had
didn't
work
for
me.
For
me,
it
was
a
terrible
experience
and
paid
but
not
solving
the
problem.