Recently me and my little family joined this dental practice centre really liked the service until i recently got a Chinese guy and everything changed. A week ago i got really bad pains in my tooth so i went in to see the dentist and guess what i got the Chinese guy could not believe my luck , he looked at my teeth and said use sensitive toothpaste and should be alright he give me 1 minutes of his time. I can feel the pain in my tooth walking out the dental thought to my self it will get better if i use the sensitive toothpaste what he recconmended me not at all still feel the same pain as i did 2 weeks ago.

Recently went to this dentist for the first time as my dentist had no emergency appointments for a temporary filling on my wisdom tooth, as the one i had in fell out. I wasn't in any pain when I went. I noticed he didn't clean where the gap was and just stuck another temporary filling in ( my dentist normally checks and cleans the area) . Less than 12 hours later I was in agony, i ended up at palmers hospital who were also useless. So I seen my local doctor who told me I had very bad abscess and she gave me antibiotics. I will never use this place again.

Patient and gentle. Work was done quickly very happy with the end result. Very pleasant receptionist. Thank you

Very happy with the treatment Dr Ali provided for my 6 year old son, Dr Ali was very thorough, knowledable and also had a very calm and relaxed manner. My son enjoys his trips to the dentist.

If I could give a zero I would 1 star is spoiling them, needed a filling couldn’t get an appointment for month, I think the dentist only work 2 days a week I’ve had better service in 3rd world countries!

So disappointed by this dental practice. A few months ago I went to book an emergency appointment for my 8 year old brother and got told me and my brother are no longer registered to this practice due to not being seen for 2 years. Which would be fair had they given us that warning? Their justification is they send reminders to book appointments, but them reminders failed to mention not attending would mean being removed, which turns out a lot of people in the community have been faced with and are unhappy about. Baring in mind I went in for an emergency appointment in 2020, which was the first time after 9 years but I wasn’t unregistered then? I get it rules and things have changed but when patients are meant to be at the heart of NHS, you’d think they’d take a bit more caution in fairly informing existing patients of potential removal from register with sufficient notice considering this is a new policy they’ve introduced after decades. Their so called reception manager speaks with no sympathy too. They very easily had appointments for private checkups available literally the next week yet the waiting list in the same place to re-register is 3 years. Rang a few other dentists to get registered and a couple of them were also appalled that an 8 year old with toothache was turned away despite the reasons. Fair to say they need to stop justifying their poor service and step up, especially when it’s to do with healthcare.

Was told to be registered would take two month. Now been over a year

Have had a couple of appointments here for dental treatment and would recommend as the dentist did a very thorough and excellent job of doing necessary treatment

Disgraceful conversation with receptionist today complaining about NHS to me! Every time i go i pay for hygene clean but never get one they dont care about customers!!! Went privately elsewhere got an appointment next week at cheaper price! Extremely rude and arrogant receptionist chip on her shoulder about NHS!!!!

Lovely practice and always really helpful giving me advice or fitting me in at a time that suits me. Recently got teeth whitening which I’m really pleased with.

Nothing is ever too much trouble. I understand how busy the practice is at the moment just like everywhere else but from the receptionist Danny to the nursing staff and the dentists they are always very helpful.

Customer service is absolutely disgusting and that was the practice manager because my daughter hasn't been in since 2020 they have removed her from the practice and she is in a lot of pain and they says they can put me on a years waiting list

Will never be back to such racist team unfriendly and waste of time ….I been there almost two years and just a waste of time and there work isn’t efficient..stay away or you will loose you teeth like me and no solution offered

I called this dentist surgery for like 3 days to get an appointment for extreme toothache. & the receptionist told me that i missed an appointment last year September which never was. They told me then they will call me later & the called & said to have paracetamol & they will call me anytime later in the day which they didn’t, & now this rude lady on the phone told me it was an appointment which I didn’t even know that existed.just fed up of the service.& behaviour, this is how they treat with their patients. Going to remove all of my family members name from them for sure.

I Have To Say the Dentists themselves are wonderful At The Flagg Court Dentist and the staff are so helpful with whatever you as and ever so friendly .They are A great Working Team. And so polite to there patients I have put 5star as I know they deserve it thankyou so much

Recently changed from Sunderland Road to flagg Court Have been to appointments and I can not praise the whole team enough. Professionalism at its best. The dentistry was first class. The Dentist, Mrs H, is at the top of her game.

Posting on behalf of my mam, Janet. She hates going to the dentist, in particular the hygienist as she has receding gums so finds the process painful. She really needed her teeth cleaned after not attending during covid and was dreading the appointment. Caroline was amazing with her, she calmed her down and used a procedure which caused zero pain/discomfort to clean her teeth. She was so happy when she came out and wanted me to pass her thanks on to Caroline and said she will see you again soon - with pleasure 😃 x

Clean and pleasant place staff very helpful always make you welcome cannot fault them its thumbs up from me

Great staff, great dentist, great service !!! Would highly recommend !!

Best dentist I’ve ever seen well worth a visit friendly staff and a professional service whether your private or NHS thanks

I actually visited the practice recently and couldn't be happier. All of the staff are really lovely and helpful and my dentist is really friendly and caring. Already recommended my friends and family

Rang up for an emergency appt as had terrible toothache, got one within 24 hours which is great but I left still in pain, felt like it was all about selling private treatments.