Received personal service from an employee who met us at the door with a doggy bed for the shopping cart. She also personally fit our twin min pins with harnesses. She was super sweet and absolutely loved our girls. She also took into account how old they were and how much they would grow while making sure they fit properly now. She took the tags off and up to the counter and our pups wore them out of the store. They also had such a cute selection of holiday outfits, and prices were great. Definitely recommend this store!

I needed doggy diapers but was unsure of the size. I called to chat with a friendly and knowledgeable employee. When I arrived at the store, the items were already up front, and they gave me some choices. Every employee was friendly and helpful. The store is clean and well organized.

Love it! Great customer service! Friendly staff and plenty of pet "stuff" stop on it and take a look, we always buy something and enjoy a chat with the staff!

Just a few visits after their grand opening on the westside of Wichita Pet Supplies+ became my go to pet store. The store is always clean, bright and very well stocked. In fact I often walk out of there with more than what I came for. Staff has always been friendly and given my pup lots of attention and lovins. They have a good selection of quality dog foods, some great toys and I particularly like their dog treat bakery corner. I recently used an assortment of treats to make my Ash a birthday "cake". I was so happy to see their groomer, Anna, at this location. Anna was always great with my pets at a previous store she worked at and we frequented. Anna is very kind and gentle with my pup and always does a great job. I really like their bath setup. You can purchase a single bath or a pack of 5 at a discounted price. The baths have three stations, with one being higher off the ground than the other two for smaller dogs and less bending over. They provide you with towels and a variety of shampoos and conditioners. The station itself has a leash built in to secure your pet, a hand scrubber, a spray nozzle and a drier hose. While I generally like the setup and use it regularly this is also where my only complaint comes in. While the water does have temp control, even at the highest heat setting the water is lukewarm at best. The drier hose only has an on/off switch and as far as I can tell only blows cool air. I get it, you don't want people setting temps to high and then blaming the business for allowing the water/air to be too hot. This is the world we live in unfortunately. However, water heaters typically have a temp control where you can set it to something a little warmer than where it's at right now. My pet doesn't mind baths but he shivers through the whole process due to the lackluster temp control. While my pup doesn't get bathed as often in the winter (unless we've had a play in the snow day) I'm afraid I'll have to come up with a different & warmer solution for the winter. This is the only thing I've encountered in store so far that I could think to criticize. If I had to make another suggestion, it would be great if they had a proper app to schedule appointments and make online purchases and such. Aside from this I have had great customer service and product availability. **UPDATE 11.05.2022** Just wanted to update that Ash's bath today at the self wash station was nice and warm! It was 34 degrees out this morning, about 50 when we came for baths. Chilly morning but bath time was nice and warm. As always, met with great energy and greetings as soon as we walked in the door. Groomer Anna was doing her thing and great as always. I'm happy to report she seems to have some help back there now too! 😁 On the way out had a catastrophic failure of a 45lb bag of dog food (not anyone's fault, just a faulty bag I think). They took care of the problem and helped me clean up the mess! Great service as always! Thanks so much for raising the temp on the water!! Ash says thanks too! Not a single shiver at today's bath 😊

Though I absolutely love and appreciate the excellent set up to wash your own dog, the staff aren't the most welcoming. They tend to talk amongst themselves and have yet to offer any help. When I do bring my dog in for a bath, I have to ask for a towel even though they know I'm there to bathe my dog, because they have to punch my card. I have had to let other first time customers know to ask for a towel and have helped them know what is available at the wash station. This should be done by staff. If they don't know some one is a first timer, a simple question asking this, would be nice. I truly wanted to support this business, however, I think twice before going there for pet supplies. What keeps me coming back is being able to wash my dog in such a wonderful set up. I absolutely love the facility.

Please see edit! Normally I love pet supplies as they have friendly workers and a good stock of toys. However we decided to try their grooming today and it was not good. The employee said it would be about 10 min for him to clean up the bath. I'm not sure what he cleaned besides just putting everything up. The floor was soaking wet and the floor drains had pet fur clogging them. The water had to be turned all the way to heat to get it to even begin getting to a comfortable temperature and the air dryer was not good. It just blasted cold air and did little to help dry them off. While I appreciated the apron, soap selection, and place to hook my dogs into the bath the cleanliness after waiting about 10 min to use it as well as the underwhelming dryer and nozel make this an unworthy investment in my pet. When other pet groomers like Woofs will do a basic bath for 15 dollars any way what was the point of spending money here for sub optimal services and a bath that would have been easier to give and be cleaner at home with my own supplies. Edit July 13 The owner reached out to me so I changed the review from a 2 to 4 star. While I still miss the heated dryers that can be found elsewhere. That said the customer service and the state of the wash was the biggest issue in my review and the owner says they have fixed that. While I won't get a bath there again due to a few wants their baths don't provide I can say they have some of the best price in dog bones in town with my dogs favorite size that are overall good quality. So as of now please note the owner made things right and it is assumed the baths will be cleaner in the future when it comes to excessive amounts of water and dog hair.

I have had my dog groomed at the west 21st store in Wichita ks I was checking out and was charged around $100 for grooming. I only ordered a trim and clip nails The cashier asked the groomer about my charges. The groomer told her I had the vip service my last visit and that’s what she said she ordered this time. I did not order the complete pkg before nor have I ever. It includes teeth brushing and nail filing. I had the nailing done a couple of visits ago nothing else She got the charges changed to what she did. She didn’t even trim her hair out of her eyes Done with that groomer

I love going to pet supplies plus for my fish or Cat supplies. My kitty loves the Redford brand of food. So much so that even when she gets a can of wet food as a special treat once or twice a week instead of the kibble, if it is a different brand she likely won't touch it.

Son took his dogs to be washed at self serve wash, the kid said he would clean the wash. We waited 10 to 15 minutes for him to clean it. We watched as he greated his female Co worker, walked around store. Finally he walked back there and came out and said all clean. The floor was still soaked. There was pet hair everywhere and the water and dryer were iced cold. When we went to leave there was no one to let know called and they blew me off.

We just had our German shepherd groomed today! After paying over $100 with our previous groomer and was out of the way. We thought we would try something different and close to home. We are please with the bath and deshed! Honestly much better results than the previous groomer and a better deal! I’m disappointed we wasted so much money and the results are not even close to what our baby girl received today! She looks so good!! Huge thank you to the groomers! You ladies did an amazing job!

I LOVE coming here with my puppy! The workers are all very friendly (with both me and my dog) and they clearly have a wealth of knowledge of the products that they're willing to share. I was helped today by Anna, who was exceptional in guiding me through product selections. Her expertise in pet nutrition and accessories impressed me. She attentively answered all my questions and offered tailored recommendations that suited my puppy's needs. Exceptional service from Anna makes each visit worthwhile. Highly recommend!

The order online and pick up in store is fast an efficient! Both of my dogs are groomed here every 8 weeks or so. They always come out looking sharp. :)

Love it here! It's the closest quality pet place to my home that's open a bit later, and I'm able to find most of my pets' food here. Always friendly staff and I always take advantage of their coupons. One time a product had a quality issue and they handled it really wonderfully.

Found this dog wash on Google. Today was my first time in 12-29-2022 I called earlier and spoke with Madison who was very informative about the pet grooming full service as well as self service. My husband and I went in about 6:15pm at first we couldn’t find anyone to help us but I asked a young man if he worked there and Payton assisted us. I like the idea of not having to haul all my dogs shampoo and combs and brushed or towels. They also have aprons so you don’t get soaked from your dogs and the water. This establishment has it all unless you need special things for your dog. I like the cool blow dryer and the fact you have your own section blocking any other dogs also. I provided a picture of one of my dogs but for larger dogs there are 2 steps and a much lower wash provided for them. I would recommend this self service pet wash. There is a $40 punch card available for 5 washes. Otherwise it is $15 and some change. Since I have 2 dogs it only made since to buy the card. Thank you to the shift supervisor for letting my stinker use a mat for the shopping cart. Also, if you shop there make sure you sign up to be a member which is free that away you don’t have to pay higher prices for items that are on sale. Unfortunately no one told me and I had to return my items to repurchase them. This is not very good customer service. This is why I am only giving you 3 stars. (My baby wasn’t happy with the dryer lol) :)