1/5 Mitzi Fecht (Pure Romance by M. 3 months ago on Google New
My
experience
last
night(12/2/2023)
at
this
location
was
less
than
stellar.
We
were
seated
right
away,
that
was
great!
We
were
a
table
of
6.
Our
waitress
was
wonderful,
her
name
is
Echo.
3
of
us
ordered
individual
meals
while
the
other
3
were
splitting
an
order
of
wings.
Our
food
literally
took
45
minutes
to
get
out
to
us.
My
step
daughters
order
was
wrong,
the
waitress
admitted
she
put
it
in
wrong
and
rectified
it
immediately!
My
order
didn't
come
with
the
sauce
I
wanted,
my
boyfriends
order
didn't
come
with
his
side
he
ordered.
The
other
3
people
NEVER
got
their
order
at
all.
It
was
at
50
minutes
after
ordering
that
they
asked
the
waitress
and
the
kitchen
said
it
would
be
another
10
mins.
They
just
cancelled
their
order
and
ended
up
leaving.
The
manager....
He
never
stopped
by
our
table
to
ask
how
things
were
going.
Never
even
spoke
to
us
at
all
when
the
waitress
told
him
of
the
issue.
He
did
end
up
comping
our
entire
order
because
of
all
the
issues.
The
other
thing
that
didn't
make
sense
was,
the
restaurant
wasn't
even
busy
at
all!!
We
got
zero
explanation
for
the
cause
of
the
wait
we
experienced.
We
did
however
tip
our
waitress
well
and
made
her
cry!
We
assured
her
it
wasn't
her
fault.
It
was
her
first
day
back
after
being
away
for
3
years.
I
will
go
back
to
BWW
but
this
experience
concerned
me.
Mind
you,
I've
worked
many
years
in
restaurants
so
I
understand
things
happen,
but
not
having
any
communication
from
the
manager
on
duty
concerned
me.