1/5 Jasmine D. 5 months ago on Google
If
I
could
give
this
0
star
I
would.
An
online
order
was
placed
and
picked
up.
No
mention
of
any
issues
at
the
time
of
pick
up.
Once
the
food
was
unpacked
and
inspected
at
home
it
was
noted
one
of
our
orders
was
missing
more
than
half
the
ingredients
listed
on
the
sticker
on
the
lid
of
the
container.
I
drove
back
up
to
the
store
(the
missing
ingredients
were
key
and
worth
the
drive)
and
explained
at
the
window
it
was
missing
items.
Nothing
was
sad
at
that
time
my
bowl
was
taken.
A
few
minutes
later
a
different
person
comes
to
the
window
with
my
bowl
and
says
“it’s
missing
stuff
cause
we’re
out
of
stuff”.
To
which
I
asked
why
that
wasn’t
mentioned
or
addresses
at
pick
up
to
prevent
a
drive
back
up
there.
She
then
raises
her
voice
and
said
“we’re
busy
we
don’t
have
time
to
tell
people
that!”
And
I
stated
this
was
incredibly
poor
customer
service
to
not
communicate
with
a
customer
over
specific
order
requests.
As
I
was
talking,
not
yelling
and
not
rude,
she
threw
her
hand
in
my
face
then
slammed
the
drive
thru
window
in
my
face.
I
have
been
in
the
customer
service
industry
for
well
over
20
years
and
it
would
take
A
LOT
for
me
to
voice
concern,
however,
this
is
flat
out
appalling
how
this
woman
behaved.
We
frequent
this
location
often
as
it’s
close
to
home
and
we
genuinely
like
the
food.
The
customer
service
is
never
great
but
our
orders
are
always
correct
so
we
have
never
thought
twice
about
it.
Tonight
was
a
very
different
incident.
We
could’ve
survived
without
the
items
had
it
been
communicated
at
time
of
check
out.
It
was
the
behavior
of
this
woman
that
really
made
this
a
concern.