My husband and I found a bed bug on the robe in the king suite we booked for our wedding night. We called the front desk and they just switched out the robe and suggested we still stay in that room. We declined, so they shuttled us to our family's airbnb.The driver refused to use any navigation for the first 30 minutes. We navigated for the driver, who ran through stop signs, red lights, and swerved into oncoming traffic. The driver even swerved into the ditch while answering the phone! We didn’t arrive until past 3:30am and our wedding night was ruined. We requested a refund and help cleaning my dress since it was hanging up with the bed bug. They agreed and offered a steakhouse gift card that we never received. It was impossible to get in touch and it took several weeks of calling, messaging, and emails to get a response. After the manager finally called, they said the bug was a “beetle bug” and had been analyzed by a vendor. The hotel agreed to send a copy of the bug report, but never did. I think they need a new vendor because we definitely found a bed bug (google bed bugs for reference).

Our wedding night experience was extremely disappointing. We discovered a bed bug on the robe in our king suite and the front desk was unhelpful, only offering to switch out the robe. They even suggested we still stay in the room, which we declined. The hotel provided a shuttle service, but the driver was reckless, ignoring navigation and driving dangerously. We arrived at our destination past 3:30am. Despite requesting a refund and assistance with cleaning my wife's dress, it took weeks of persistent communication to get refunded. The promised gift card to their steakhouse never arrived, they told us the bug was a "beetle bug" and we were never provided with the bug report that they promised to send. Attached are pictures of the bug we found (which is definitely a bed bug, google it). Wedding night was ruined for sure and how they handled it afterward just added to the stress.

We traveled to Wichita for a concert at the Orpheum Theater and chose the Ambassador because it looked nice and was only one block from the theater. It turned out to be a good choice. We were very pleased from the quick, simple check-in to the quality of the room. Everyone with whom we had contact, with one minor exception, seemed genuinely friendly, not put on like so many places. The exception, which seemed incongruous, was the greater at the pub in the basement. We had some time between dinner and the theater and decided to have a quick drink in the pub. The 'greeter' if that's what she was, was simply strange. Our waitress was great and we had no other problems with the pub but it seemed a strange place to put a strange person. We didn't eat at the restaurant so can't comment there. If we return to Wichita in the future we certainly wouldn't hesitate to stay at the Ambassador.

It's pretty rare I go ahead and take the time to leave a review while I'm still a guest at a hotel but this place absolutely deserves it. I've stayed at a few Ambassador locations through Marriott Bonvoy. I just thought the service was the best it could be at those hotels. This beautiful hotel and its staff proved me wrong from the moment we arrived. From meeting the gracious and welcoming valet named Charlie outside upon arrival through check in, I don't think the employees could have been any friendlier or more helpful. Check in was fast and our room is absolutely beautiful. We're in a suite and the spacious room is beautifully appointed down to the smallest detail. The room is spotless with large bath towels and Beekman 1803 soaps and hair products. The furniture and bedding are very soft and comfortable with plenty of room to stretch out and get some work finished at the desk. We don't make it to Wichita very often but this will be our choice for accommodations any time we do make it back in the future.

We are on the third day of a road trip and decided to step up the caliber of hotel we are staying in by staying here versus a Hampton Inn or something similar. Stayed in a king executive suite. Room was nicely decorated, love the carpet! All was clean, obviously care was taken to make the room nice. The headboard and footboard of the bed were worn with tears in the leather. Sadly the bed was hard and uncomfortable, certainly no better than any standard hotel room out there. While the hotel can’t control this, it bears noting that the noise outside (and we were on the 9th floor) was horrible. Loud vehicles, motorcycles, at all times of the night. I highly recommend paying for your own parking at the parking garage and declining the parking thru the hotel if you don’t plan to come and go. We parked on a Sunday night and left the next morning. Would have cost $18 through the hotel (with come and go privileges). But since we were staying put the garage only cost $6.

A luxurious oasis located in the heart of Wichita city this hotel features a timeless classiness that transcends trend and pomp and circumstance. The staff is extremely friendly and accommodating. You feel their warmth all the way from check in to check out. The rooms feature high end furniture, comfortable bedding and ample space for lounging, working, and sleeping. The speakeasy bar is a great way to shed the stresses of the day with complex and exciting cocktails accompanied by chill love music. If you’re going to be in Wichita the Ambassador is where you have to stay.

We were in Wichita for a special event for our son. We decided to stay in a nicer hotel for the special occasion. This hotel was more than double in price. We were only staying one night so we didn’t pack shampoo and conditioner as Every hotel we have ever stayed in provides this….they do not have the small travel bottles here, they have larger bottles locked against the wall in the bathroom to save money I suppose. They were empty so we had to use body wash, to wash our hair. The bathroom has “mood lighting” which is fine so In the morning I pulled out the make-up mirror to put on my make up and it was broken. Pillows and curtains were torn. Shower tiles were in disrepair. The view was of air conditioning units through very dirty windows. Not my idea of “opulence” and “Elegance”. Very disappointed over all with the experience. Save your money and stay in hotel with more amenities that doesn’t cost an arm and a leg. Front desk staff was friendly but overall a disappointment.

We had a great experience staying at Ambassador hotel in Wichita Kansas. The moment we stepped in the hotel we were greeted with smile. The front desk lady was super friendly, sweet, and courteous. We were tired from hours of driving but she made the whole check in process quick & easy. In addition, there were cookies by the fireplace for the guests to eat! The hotel is very pretty and elegant. The room we stayed at was roomy and nice. Shower water flow was great as well. One exception, I think the beds are not the best compare to other hotels we stayed at like the IHG or Hilton ones. Breakfast at the restaurant was awesome as well. I highly recommend this hotel if you want to be closer to downtown Wichita. FYI, self parking is $18

5 star hotel FOR SURE! I am one of the few people that care about where I stay. I go online and read reviews both good, bad and old/new. I also pull off sheets and check for bed bugs always! Well I absolutely did NOT have to do that. Listen... you definitely get what you pay for! Rooms are beautifully decorated and super clean!!!! Check in was a BREEEZE! Beds were comfortable and hotel was quiet. Accessible to places to eat and shop also close to hwy. I HIGHLY recommend this hotel! Pricey BUT worth every dollar especially when it comes to a goodnight's sleep with ease.

I would like to make a formal complaint against Manager Zoey and the Ambassador Hotel. After blocking off rooms for my wedding, myself, my husband and other members of our wedding party all gave complaints about the temperature regulation of the room and noise issues throughout the hotel. Zoey did not offer any form of compensation for our horrible stay because “we should have called the front desk at midnight to voice our concerns.” I come from a family and group of people that do not like to make a fuss of things we think might resolve themselves and we had truly hoped we would be able to resolve matter in the morning face to face with someone. Instead, we were told that matters were out of their hands since we did not call the front desk at midnight. I am beyond disappointed in the level of customer service we received. There was no compensation for the time and money we spent at the hotel by selecting them for our wedding day stay. Needless to say, we will never be back. The lack of value of my experience and the other members of the wedding party’s experience speaks volumes to lack of customer service skills in place at this hotel. On what should have been the happiest evening of my life, my new husband and I had the worst sleep possible and an even worse time trying to voice our concerns to local Management. We are very disappointed in how the staff chose to handle our concerns and even more disappointed in Zoey’s failure to compensate for the damages done to our evening. I do not recommend staying here for the level of price you pay for the room as one would expect the hotel to provide a higher level of experience and professionalism that this hotel clearly lacks.

Nice hotel with clean, spacious rooms. Downside is parking. You have to park in a parking garage that isn't attached to the bldg, so be prepared to walk. The staff was friendly enough. The desk clerk made it seem like it would be impossible to enjoy the bar without a reservation & even told us it was full ‐which it wasn't & we got right in. A map of the hotel in our room would have been nice. There wasn't a microwave in our room fyi.

Rarely do I write a review unless my experience was top notch or if it was absolutely horrible. The Ambassador Hotel in Wichita was hands-down. One of the best experiences I’ve had staying at a hotel and I have stayed at many 4 and 5 star hotels. From walking into the hotel, you were greeted by friendly, smiling staff who are willing to help and go the extra mile to make your stay. Absolutely perfect. The decor is absolutely breathtaking not just in the lobby, but in the rooms as well. Highly recommend the Ambassador hotel! ⭐️⭐️⭐️⭐️⭐️⭐️⭐️

A very nice hotel. Not amazing, just very nice. The street noise (5th floor) was overly intrusive, reflecting its central city location. There are no microwaves available for guests, not in the room, not in any common area. None. While I appreciate the sentiment that all food produced on premises be fresh made, there are guests with special needs that have legitimate reasons to access a microwave oven.

Overall this hotel is amazing. Only complaint we had was we requested more blankets because the bed only had a sheet on it and there was only a thin blanket. We called the front desk twice for extra blankets and never got them and we both fell asleep. Checked outside the door when we woke up and nothing.

Loved everything about our stay at the Ambassador! Dockum is so fun and the room and service were wonderful. Very clean and comfortable rooms! Highly recommend!!

I booked at this hotel because it's a couple blocks from a friends apartment and it said Dog Friendly. Its was better than I expected. The staff was wonderful. It was easy to park, have food delivered to, and it was very clean. My dog has been to 47 states and has stayed in over 200 hotels. This was probably the nicest hotel he's been to.

I love this hotel! All the staff are super friendly. Rooms are spotless. Restaurant food is top knotch. If you get the blessing of having the valet Charlie help you make sure to ask him to sing for you. Love Charlie!

In the city of Wichita, finding luxury can be a little bit difficult. The Ambassador hotel is both luxurious, well located, and staffed with the upmost amazing people. When I arrived Saturday afternoon, every single one of the front desk, staff were welcoming, and the valet attendant was an absolute gentleman. Before I arrived, I called to see if we could have a room where it would be a nice view for watching it snow as the forecast was not looking great. Bonnie, the manager, went above and beyond. Actually, above and beyond feels like an understatement for what she did to give us a romantic night at the Ambassador. She has created a loyal Ambassador guest for years to come. The entire staff was just absolutely wonderful. I was also surprised to learn there is a speakeasy in the basement of the hotel, as well as a great steakhouse. Truly, a one-stop destination that was perfect for a weekend where bad weather had closed several establishments in the surrounding area. Also worth noting. The Valet just wasn’t nice, he went above and beyond to scoop the snow as it was falling. I regret not tipping more after seeing all the work he is doing. I also regret not getting his name because he was so sweet. I know he’s a grandpa, so I hope this gets to him and it’s noted that he went above and beyond. Other important notes to make for those curious. There was a parking garage across the alleyway from the hotel. It appeared to be safe and secure. Valet is only seven dollars more so it’s worth taking advantage of this. Great location for walking to nearby bars, and restaurants. Room service food was delicious, I always appreciate being able to order the night before and set a time for delivery. Always makes things easier. Avocado toast and eggs Benedict were fantastic!! Speakeasy was great, I regret not getting more pictures. The ambience was very intimate and romantic. I would maybe suggest another set of cozy lounge chairs, and a few less high tops. I was a little bit surprised the old fashions were over $20, I usually see them for $13-18, and they was a bit too much syrup for someone who drinks a lot of old fashions. But still good nonetheless. Highly recommend setting time aside to stop in!!

2nd time staying here & it was amazing again! Staff is friendly, professional & attentive. Rooms are clean, well appointed & comfortable. We travel country between IL & AZ with our dogs & this is a welcome respite. Love the dog friendly lounge & patio! Good & drinks very good. Only regret...we have yet too check out the Speakeasy!

Nice hotel in the heart of Downtown. There is parking garage right beside it that is $12/night or free with your stay. Scan your hotel card. Staff was friendly and the lobby restrooms were clean, warm on a cold day, and smelled of berries. There is a steak restaurant that opens at 5 for dinner. The room we stayed in had complimentary coffee and tea. Beds were comfortable with nice pillows. The shower head is great and gives you a nice, steamy shower.

Our stay at the Ambassador Hotel Wichita was perfect! The hotel was beautiful, the suite was stylish, and the employees were professional and engaging. Thank you to Zoe at the front desk for making us feel welcomed and appreciated as guests of the hotel. Thank you to Todd for providing prompt, professional, and safe transfers when we used the hotel shuttle. We highly recommend the Ambassador Hotel Wichita!

Hotel is located near downtown Wichita with walking distance to a few bars. Although the bar downstairs is fun to hangout in as ling as your group is not too big. Rooms offer a good amount of space. Breakfast was very limited but the staff nice and tried to accommodate. Just don't get your hopes up on alot of variety. I guess they are changing things up so I hope it will be better in the future. Otherwise it's a great place to stay if you happen stop overnight in Wichita.

We stayed one night, and it was great! The customer service at the front desk was amazing which we really appreciated. I also can’t say good enough things about the restaurant! The food was delicious, and so was the service! The speak easy was such a cool vibe, however service was a bit slow. Other than that, it was wonderful! We’ve already recommended the Ambassador to many family members and will be staying again when we’re back in town.

We loved our stay! The staff was polite and accommodating. We had a large corner room with a city view. The decor was modern and tasteful. Highly recommend for your next stay in Wichita. Also, be sure to make a reservation at Dockum located below the restaurant. Amazing drinks!

What a GEM! This hotel was such a treat for my wife and I. The room felt extremely large, even with its own living room area! We felt pampered every second. The restaurant served amazing food and the speak easy style cocktail bar in the basement was such a fun discovery! (We are not really mixed drink people, but now we are!). A perfect experience. Will be back.

The Ambassador Hotel is a legitimately great, old school hotel. And I define that as a hotel with a good to great bar and restaurant, and a clear and obvious commitment to customer satisfaction. Our room was lovely (and quiet!). The Ambassador is a Marriott Autograph Collection hotel, so if you're in the Marriott rewards program this is a no-brainer choice.

Excellent hotel. Staff makes it superb! Always friendly and welcoming! The hotel is autograph collection so it is expected to be top notch. Great Italian steakhouse restaurant on site, good size and very complete gym. Common areas are perfect, clean and fresh new design. Rooms are ample, comfortable, to rest and work. Bathrooms are perfect and walk in shower is flawless. Great water pressure and good space. TV size might have been a miss for such great room. But just being picky. The speakeasy bar at the basement is fantastic. It give you a feel of exclusivity. Drinks are on higher end price but they are good. Also keep in mind to make a reservation in advance, not only is it a speakeasy, it is very popular with guests and patrons from other hotels nearby. So rarely will you allowed in with no reservation specially of you have a group of more than 2.

Beautiful rooms and located within walking distance from everything! Shops, restaurants, museums, the ballfield, the river..everything is so close. Wonderful service from exceptional staff. The room we stayed in was clean and nicely decorated. Will definitely stay here again on our next trip to Wichita

Hotel is clean and comfortable. The restaurant has great tasting food and is pricey for what you get, but that is typically expected at hotels. The bartenders were a breath of fresh air as they actually worked with a smile on their face and were engaging. Only downside to this hotel is the technology that they use for the TV’s. Limited selection of apps and everything had to be streamed with chromecast.

Went here for their Christmas Buffet. It was delicious, although I feel a few items were missing from their food line. They had turkey with the gravy over it (not as a side offering) with no dressing or sweet potatoes to axcent the turkey. Wasn't any tarter sauce for the fish. Salad line didn't have French dressing. Santa , Mrs Claus and the elf were great players for the event. Be aware they do add a 22% gratuity . Tips are appreciated.

Wowza. So first check- in guy not so great. Weird vibe. Second gal who helped me find another room awesome. Room awesome. Bar and restaurant (eve entertainment so good) amazing. Great to come downstairs and have great menu & service each time. Wouldn’t stay anywhere else in Wichita if you have a choice. Parking requires a lil patience is all. Try to leave your bags off them climb the parking garage.

I always stay here when I travel into Wichita. From the rooms, to the staff, to the restaurant for entertaining clients, to the after dinner drinks at the Dockum and Hotel bar.... This hotel has it all. I can't wait to come back!

Upon entering my room, the desk chair was very badly worn and there were black human body hairs all over the chair. I called the front desk to get a replacement chair. They acted annoyed with the request, but finally replaced the chair with another badly tattered chair. Overall a tainted experience and I would not recommend. Also the steak house on site is vastly overpriced and overrated. The steak was no better that what I'd get at a TGI Fridays. Would not recommend.

Not worth the money I paid.. Most out of date uncomfortable furniture I ever sat in, stains on it. Carpets need steam cleaned, filthy. Elevators not working properly. Tiny ice bucket. Staff was great very helpful and friendly.

I love the hotel. Very nice clean, huge rooms, I mean huge. Very updated. Good self parking in parking garage or valet but you don't need valet. Lots of plugs for phones and stuff. Good tv channels. Lots of lights with nice switches.

Great location, elegant, quiet and sophisticated. Rooms are always clean, beds are comfortable and the corner suites have the best bathtubs. Service is always obliging, quick and efficient. Location is in downtown Wichita, within walking distance to Delano and Old Towne.

Absolutely an amazing stay. Room design 💯 Hotel Location 💯 Restaurant 💯 Room Service 💯 I have some issues targeting customer experience that need improvement. The remote control in room is horrible. The system the hotel uses for the apps on the television are delayed. Please get a new system. It was very difficult viewing the options for room service. This needs an comprehensive review and upgrade. Next, I stayed in a room where it was all windows. So it's rather large. The TV is small and oddly placed in comparison to the location of the bed. Speaking of the bed, it's OK texture. I was expecting Westin mattresses....just saying. I'm only being crtical because it is an Autograph Collection Hotel. Bravo on the warm brownies when you enter the hotel. The front desk personnel were very friendly and welcoming. Also, loved that Alexa was there. ❤️