Dunkin' image

Dunkin'

Restaurant Cafe Fast food restaurant Coffee shop Breakfast restaurant Meal takeaway Bakery Donut shop Bagel shop

Long-running chain serving signature breakfast items & a variety of coffee drinks. People often mention coffee, order, donuts, service, Dunkin, great, drinks,


Address

11310 E 21st St N, Wichita, KS 67206, United States

Website

locations.dunkindonuts.com

Contact

+1 316-315-0688

Price rating

$ $$$

Rating on Google Maps

4.10 (409 reviews)

Open on Google Maps

Featured Reviews


Frequently mentioned in reviews: coffee (14) order (10) donuts (9) service (8) Dunkin (7) great (6) drinks (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 3/5 SSSSongbird 1 year ago on Google
    I go to this Duncan at least once a week. I have had several issues recently. My bagel bites are almost ALWAYS cold in the middle...and my last few Breakfast sandwiches have been luke warm with cold cheese! Never enough ice in my tea either, always half melted Not appealing or worth the almost $15!
    1 person found this review helpful 👍

  • 1/5 Johnny M. 1 year ago on Google
    This place has gone down the toilet lately! Horrible service. NO donuts at noon! Coffee was full of grounds and not drinkable! The prices have gone up and down depending on who was taking the order or at the window of the drive thru from day to day. Better to go to Starbucks next door. Will be hard to return after our recent visits. I DO NOT recommend this facility. QT or Starbucks is now our “go to.” *Gave it one star simply because it use to be our favorite. Props for the past.
    1 person found this review helpful 👍

  • 3/5 Boomer B. 4 years ago on Google
    As you go into the store the aesthetics are pleasing, however that was all ruined by the pungent smell of old mop water. We ordered several different coffees and two long Johns. Honestly the long Johns were of the same Quality as you would find in your local Wal-Mart or Kroger store. The coffee had a robust taste and was slightly bitter. The Carmel latte is not sweet for those who like a more coffee latte it would be great. For those who like a sweeter drink with not as much coffee taste this would be the drink for you. The iced coffee was watered down with the amount of ice so drink it fast if you want that robust flavor otherwise take your time.
    1 person found this review helpful 👍

  • 1/5 Anissa V. 9 months ago on Google
    Coffee was watered down like they didn't put enough coffee grounds, I asked for them to remake it and they literally told me they would just add stuff to it, what did i want. Not only was that UNSANITARY, the service was trash since the coffee came back exactly the same with less in the cup. They need to be retrained on how to make their drinks, I would rather spend 10 $ at starbucks for the extra effort they put in compared to dunkin.

  • 5/5 Star L. 1 year ago on Google
    This is seriously the best Dunkin’ in town, heck, the whole state! Every time I come in here the crew is top tier! Their customer service and ability to appease complicated orders is exceptional! My daughter and I have made it a habit to come in on a weekly basis to sit and enjoy the atmosphere. The sitting area and bathrooms are well kept and a fresh stock of donuts is always available. 99/10 recommend!

  • 5/5 Joseph W. 5 months ago on Google
    Very friendly staff and a very understanding management team. They provided ice cold water for our dog, and also had an extra C charger so I was able to charge my phone.

  • 4/5 Kevin M. 7 months ago on Google
    Donuts are okay. My kids really like them. Sandwiches are better. Haven't tried any of the coffee yet. It's the closest shop near Andover so it works.

  • 5/5 Valerie F. 11 months ago on Google
    This is not only the best Dunkin in Wichita, it has the BEST staff🙌🏻🙌🏻🙌🏻 they’re always friendly, the know me by name and are accommodating even when I personally mess something up on my app!!! I wish I remember all there names like they do mine but I know their beautiful faces and smiles 😊

  • 5/5 jennifer w. 1 year ago on Google
    We had the best experience today at Dunkin’. We had a very sweet gentleman thst was polite, and offered us options. Laughed with us and was just delightful. The donuts were very delisous.!

  • 1/5 Rhonda J. 10 months ago on Google
    This use to be a great store but as of recently it’s gone downhill. Service is horrible. People with hard attitudes.. there were 2 here that were really good for a while. Not sure what happened to them. Third trip in a row over a 3 week period Service was awful. (Inside). Hence the review. One was a barely warm croissan’wich and i mean barely warm. Asked to have it either remade or warmed and was met with attitude. Snackin bacon…. Supposed to be 8 -1/2 pieces…in tact !! TWICE NOW I’ve gotten maybe what would equal 1 slice crumbled.. disgusting. Made them redo that order. Today one guy took my order no one else in sight. Same guy made our drinks. Still noone else working drive through or cooking. Finally after a bit, one guy comes out of bathroom. He starts making drinks for drive through.. After 10 minutes i went up and asked about our food. 2nd guy said you had food and looked at first guy. I guess first guy thought non existent cook was going to make it? Or second guy ? Clearly he he wasnt planning on it.. He took our order, made our drinks… i guess he was done? Again my bacon was literally what looked like they picked up the broken off pieces of crumbs with only 2 decent pieces. I should have made them remake it but clearly these two guys couldn’t handle it. I would not have held my tongue at that point and feel like it was not worth the effort. The sandwich was ok at least. It’s absolutely hard to mess those up. I used to bring my grands here until they messed up orders twice in a week. This site has become a joke and we keep giving chances. I think we are done. Do better Duncan. Loyal customers are leaving. There’s other stores doing it right!!

  • 4/5 Reluctant H. 1 year ago on Google
    I had the egg bites-yummy! My family had doughnuts. They were fresh and looked delicious. The service was outstanding! Everyone was helpful and smiling and friendly…even with a loud family birthday celebration where there were seven children LITERALLY running and screaming around the smallish dining area.

  • 5/5 Jon G. 1 year ago on Google
    I called in with a very large order at 5:30am on a Friday. They said we will have it ready at 6:00am. I told them I need it in 10 minutes. Rhiannon told me do her best and the crew jumped on with without delay. They completed the task in 9 minutes and did it with a smile. I dropped the ball and should of ordered in advance, but they came through for me and I Really appreciate their service. They are Awesome!

  • 5/5 Kelsy K. 1 year ago on Google
    I had a bad experience, at the Rock location. I drove here, to get my order corrected. They didn't have to, but remade my order. Tori & his staff- you're AMAZING!!!!! THANK YOU! A simple gesture & wonderful customer service I 👏 👏 you. You guys have the BEST customer service and best Dunkin, in Wichita. ❤️

  • 5/5 Laura M. 1 year ago on Google
    I accidentally placed a mobile order for a coffee at the wrong location, and then was having trouble finding the order I placed on the app. The woman handing me the drink said not to worry, they have it covered. EXCELLENT customer service! Will be returning to THIS location.

  • 5/5 Jane S. 1 year ago on Google
    I heard in at least once a week. I love their coffees & my family loves when I bring home treats. They offered my daughter a free coffee on her birthday - how kind. Friendly neighborhood feel. A+

  • 5/5 Donna M. 1 year ago on Google
    Mobile app works great. You have a choice as to where to pickup, inside or drive-thru. Staff is great coffee and food are all good.

  • 5/5 Sarah H. 1 year ago on Google
    Best Dunkin Donuts location in Wichita! Staff is always friendly in each visit and ordering at drive thru is fast and convenient. I don't usually go for the food at any coffee chain just the drinks which I always come back for.

  • 1/5 Collyer B. 1 year ago on Google
    I can't even rate the food because we never got to that point. This location has become worse somehow. We went in Saturday morning around 9:15 and finally walked out 25 mins while still standing in line to order. They seemed to have plenty of people working but, IMHO, they prioritize drinks and the drive thru and not dine in patrons. They only had one cashier, who was not well trained, and was also responsible for restocking donuts. Considering the line was out the door, she should be focused on just taking orders and picking donuts. She should have had help too.

  • 3/5 Scarlett 2 years ago on Google
    First time in a Dunkin donuts, I even told the counter clerk this when I walked in. I expressed him that I wanted coffee and donuts, a sweet hot coffee, maybe with some caramel and whipped cream. He then replied what do you want? His attitude was very indifferent. The selection of donuts at the time was very limited. The dining room was full. The parking lot was small, easy to maneuver but very cramped for the amount of stores there. Starbucks is right next door so the drive-thru line at both places can make this area a nightmare

  • 1/5 Diane V. 1 year ago on Google
    Worst maple long johns ever. Come on Dunkin. Your donuts should be the best.

  • 5/5 Lora M. 1 year ago on Google
    The people are always great - but for some reason, this time my hash browns were burnt to a crisp.

  • 4/5 Shehan F. 4 years ago on Google
    Employees were very friendly and courteous. They offer unlimited refills on pretty much any coffee, including speciality coffees. This is a great place to do some reading or work on your computer with no major interruptions. Very calm and cool environment.


Call +1 316-315-0688 Open on Google Maps

Amenities


  • Payments
    • ✓️ Debit cards
    • ✓️ Credit cards
    • ✓️ NFC mobile payments
  • Offerings
    • ✓️ Coffee
    • ✓️ Quick bite
    • ✓️ Comfort food
    • ✓️ Late-night food
    • ✓️ Happy-hour drinks
  • Popular for
    • ✓️ Breakfast
    • ✓️ Solo dining
    • ✓️ Good for working on laptop
  • Accessibility
    • ✓️ Wheelchair-accessible toilet
    • ✓️ Wheelchair-accessible seating
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Dining options
    • ✓️ Lunch
    • ✓️ Dessert
    • ✓️ Seating
    • ✓️ Breakfast
  • Service options
    • ✓️ Dine-in
    • ✓️ Delivery
    • ✓️ Takeaway
    • ✓️ Drive-through
    • ✓️ Outdoor seating

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