1/5 Michelle D. 1 year ago on Google
Sunday
early
afternoon
/
01:00-03:30
PM
visit.
We
came
here
for
a
birthday
party
scheduled
event.
Our
host
arrived
and
the
facility
did
not
show
a
scheduled
birthday
and
mentioned
the
manager
didn’t
put
it
on
the
schedule.
They
staff
set
up
the
birthday
party
event
and
left.
We
never
saw
anyone
come
after
that.
They
didn’t
provide
the
host
with
everything
included
in
the
party.
We
had
terrible
service
even
when
hundreds
of
dollars
were
spent,
but
we
did
try
to
make
the
best
of
it.
Multiple
machines
took
our
the
coins
and
trying
to
track
down
a
staff
member
or
to
even
get
a
staff
member’s
attention
(as
they
are
helping
other
guests)
was
very
inconvenient.
Finally,
the
last
draw
was
the
air
hockey
table.
It
was
missing
the
puck
and
when
I
went
to
the
staff
member,
the
staff
member
stated
“kick
the
metal
part
one
each
side
a
couple
of
times
and
if
nothing
comes
out,
come
back
and
we
will
get
someone
to
help.”
I
attempted
this
and
nothing
came
out.
I
came
back
and
the
response
was
“we
are
getting
someone
to
fix
it.”
No
sign
was
placed
on
the
machine.
No
staff
member
came.
Multiple
people
tried
to
use
the
machine.
I
notified
the
handful
of
groups
that
went
to
try
to
use
the
machines
and
notified
them.
They
thanked
me,
but
I
eventually
had
to
leave.
This
is
terrible
service.
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