I was in extreme back pain and was a walk-in for back X-rays ordered by my Doctor. I went in and a nice gentleman opened the door for me then asked me to put on one of their disposable masks. I did that and he swiftly but carefully took me to the administrator to get checked in. I sat and waited for my turn to get an X-ray. I might have been showing signs I was in pain because the nice gentleman asked if I would like a wheelchair when I go back so I wouldn’t have to walk. I was in pain and was walking very slowly but I’m stubborn and said no thank you, he seemed worried about my comfort. The wait for the X-ray wasn’t too long and they brought me back, luckily a short walk. The nice nurse helped me into the bed and helped me get into positions even though I screamed from the pain a few times. She seemed to care and even laughed a bit at my little jokes about the way I screeched. She said it was no bother and walked me back out to the waiting room. The gentleman at the door asked if he could help me out to my car which was so sweet. I told him my boyfriend was coming in to get me and he jokingly said “he better!”. Everyone was so quick and kind, I really appreciate them talking time to make sure I was ok. Thank you to all who were there for making my painful visit a painless part of my day!

I had an infection in my eyelid. I didn't have to wait to long. The physician- i guess- came in and looked at my eye- said it was red because I was rubbing it- even though I told her it did not itch and I was not rubbing it. Spent less than 3 minutes with me. Never took my temp or even lifted or felt the lid. Can't wait to get the bill..... very disappointing. 3 days later I went to my Dr because it was red, swollen and full of pus.

When I came in there was 5 patients in the waiting room. I told the lady. Last time I was in this much stomach pain I ended up needing surgery. Haven't been to a dr since my surgery. came at 7pm and it's 11:15 pm. I told her I feel dehydrated and started having chest pain. She said we are Cleaning you a room.3 more people who came after me went back. One was here for a headache. I'm still waiting with my belly pressed against a wall to ease my pain. Called at 11:45

Staff was excellent and wanted to help. Nurse was great even when we gave her a hard time about using barb wire needles. Doctors were truly concerned and worried and were not happy the surgeons in Wichita were ignoring their input. The ultrasound lady was so wonderful and wanted to show us things on the scan and was very genuine and knowledgeable. If the bill would be just as wonderful I would give more stars but the staff was excellent for a crazy Friday night.

I have been to this hospital a few times in the last few years, and this was one that was the most, if there is such a thing, enjoyable. From the time I got to the ER, till the time I was admitted, until I was dismissed, everything went super. The nurses were caring, punctual and friendly. That made the time pass faster. If there was any drawback it was the food service. I know that it was a holiday weekend but an hour and a half to wait on my food was a little too long. I am a diabetic and have to have my food within 15 minutes of my insulin. That was soon straightened out. It was an overall enjoyable experience. The care was excellent.

I went to Wesley Woodlawn ER at 10:30 AM on 5/5/2023 to have a stomach pain, along with three days of diarrhea addressed. They did everything needed to determine what was causing the stomach issue. A urine analysis, pointed out a possible gallbladder problem. I was told that the Woodlawn location did not have the technology to further confirm that the gallbladder was the cause, and I would have to have the nuclear testing at the main Wesley hospital on Hillside in Wichita. I was told that I would have to take an ambulance for the short trip across town to that location, to which I stated that my two daughters at the ER with me, who were very capable of taking me to the Wesley Hillside location. I was told that I would have to start the process again when I got to that new location. The ER doctor told me that he would be admitting me to Wesley Hillside, but couldn’t make that happen until a room was available. The time was now approximately 7:45 PM. I told the doctor that I was not staying in the ER until a room was available, and would be going home, and once a room was available, I would head to the Wesley Hillside location. Between 8:00 & 8:30 PM, a room became available, and an ambulance transported me to Wesley Hillside. Talking to to ambulance crew, I was told that this is what they do for Wesley. Pickup from the ER and transport the patient to the main Wesley location. Explain to me, WHY!!!, after pinpointing my problem being a potential gallbladder issue, that I could not have gone home, and my family take me to the Wesley Hillside location versus an ambulance trip, once a room was made available. I was well enough to make that trip alone. I was, also, told if I did that, the checkin visit at Wesley Hillside, would have to start again, to which I have a problem, since a doctor employed under the Wesley umbrella should be able to tell the new location that he is sending a patient to a awaiting room. I spent the night at Wesley Hillside, and patiently waited for the nuclear testing. I had not eaten since the after the night I was admitted until I went to the nuclear testing area. I was taken to the nuclear testing room later in the day. I asked the nuclear tech, if she had a busy day, and she said no, she was on standby, and called in to complete the testing. Explain to me, WHY!!! You have a patient needing a test performed, and the function to compete the test is not staffed and must be notified (Weekend Testing) to be there the first thing in the AM. Your staff did well in taking vitals, taking blood, and giving necessary medications, what caused the delay getting the patient testing when he was available, since the night before. After all was said, and done, the gallbladder problem was eliminated as a cause. The timing of the testing caused me to spend an extra day in the Wesley Hillside location, versus being discharged on 5/6/2023, if the nuclear testing would have been completed at an earlier time on that day. One bright spot in my stay at Wesley Hillside was a nurse named James. This individual knows what patient care and concerns are all about. He is a nurse with 24 year’s experience in the nursing profession. You are fortunate to have him on your staff. He is a very caring and compassionate individual. He gets 5 Stars!!! I am anxiously awaiting your genuine response to my concerns around this matter.

Check-in was simple and didn’t take long. Staff nurses who prepared me for my procedure were competent and patient friendly. Staff at procedure site & recovery were friendly and reassuring. As we departed several of the staff involved with my procedure made the effort to say goodbye & wish me well.

We entered the hospital and was NOT warmly greeted. Young lady was very rude (wish I could remember her name). She should not be at front desk to greet people. After her came Gabe the technician that was performing the test on my husband. He was 100% EXCELLENT so what we got from her was overridden by his professionalism and kindness...he explained everything and every step of the way what he was doing and what we might expect our process to be...in closing this is what we say about Gabe 💯 what patients are looking for. Job well done! Gabe and thank you very much for making our two hour test a pleasant experience. God bless you.

I went in for a follow up breast ultra sound at the Wesley Imaging Center on Woodlawn. I was treated horribly by the Technician, Julie, I found her to be very condescending. To make it worse I felt that my concerns weren’t treated seriously. After the appointment, Julie hands me her cell phone, to speck with Dr. McGuire. Somehow he was able to look at my ultra sounds images within minutes (all of this is happening with me still half undressed), when I told him my concerns he didn’t take then seriously and reduced them down to a non issue. Breast Cancer in any community is a serious issue and yet adding in the fact that communities of color don’t get the same level of care or concern is very upsetting! I would not recommend this place for anyone.

My treatment, and the staff was awesome. However the fact that we set around and waited for 2 hours for a nurse to come in for my test was crazy, a 2 hour appt took 4 hours . This to a person who has been with nothing to eat or drink, no medicine, it simple unacceptable. The guy doing my stress test kept apologizing and visiting with me to try and make it more pleasant. I understand staff shortage, but this needs to be addressed and see what can make it better

Reception was a mess. Lady who was supposedly? checking patients in was heavily involved in playing games on her iPhone. People had been sitting there for over an hour. There was no spacing between chairs and most people did not have masks on. Once a responsible person appeared, my appointment went well. The technician was very good and I was done within 10 minutes once I got through the lengthy time waiting in reception.

Awesome care all around!!! The first day of my surgery, I was taken to my room. I want to give a special shout out to the morning shift and to the RN and the Tech that was there in every way possible. thank You so much for everything.

The entire staff was very friendly and professional. Very accommodating. Therapy staff was awesome as well Thank you to all staff drs, nurses nurse aides, therapy dietary housekeeping, anesthesia You were all awesome Thank you all so much Alan n Brenda Conklin

I was admitted through the ER. First coming in, when asked what's my visit for. I explained that I had just had an xray done and there's fluid around my heart. I also explained that I am septic. They asked how long had I had the symptoms. Now, being that I also work in the medical field I figured with me telling them how long I had been feeling this way, I didn't think I would have to still sit as long as I did waiting to be called. After being admitted from there everything went smooth. All nurse staff was excellent. There was one nurse that I had to request that she not come back into my room because she wore way too much perfume and it was making me sick. 3rd shift nurse I believe her name is Alisha. Dealing with 3 CT scans, 1 MRI, 2 xrays, 2 sonograms, all this blood work and lumb bar puncture staff was great and helpful. Not physicians there was only one physician who was horrible, Dr. Borst! She was very rude. She questioned how did I know to request certain meds for myself. The question is why haven't she ordered them already. By my fourth day being there I had enough of Dr Borst and had words with her. She does not have good bedside manners, she's only there for a paycheck because she doesn't care, and she is intimidated by an educated black women. After I was done speaking with her I called my PCP. Dr Borst and my PCP didn't have the greatest conversation as well. I had to call my GYN because she didn't do it, nor did she send over my results of my sonogram to Dr Hershberger. Dr Borst had me thinking I needed surgery right away on my ovary. Dr Hershberger ended up having along conversation with her about how she's conducting herself with his patients. Now she's a physician that represents a company I work for. Very disappointing. I would not want this lady taking care of my family. Everyone else was excellent. Food services, cleaning crew, nurse and tech staff.

The nurses and assistant nurses were really good. Roger made the stay a lot better than it would have been without him. The ER was efficient with a very short weight. The very busy doctors were through and helpful.

No one really likes going to the hospital, it’s a very anxiety filled situation. If you’re a young person like me you may not understand the seriousness of the treatments and medical procedures. I can honestly say that my stay there was 5 stars, all the nurses were extremely nice, they all kept a positive attitude. The doctors explained everything in detail & didn’t discharge me until they felt i was absolutely ready. I stayed a total of 9 days. It was a difficult time but i felt safe, and well taken care of. And even after I’ve been out they continue to follow up and make sure im doing well.

The staffs bedside manor was horrible. Just walking in trying to do things, with no explanation. My mom sat over 30 min with her IV fluids done. I pressed the button, several times. Not once did they come in to check on her. Her BP was running super low. No one ever addressed that. They just sat at the ER nurses station laughing and talking about non medical related things. Highly dissatisfied.

When I came in they quickly did all the tests I needed and seemed on top of things, which I figured was because they didn't seem busy. After that we didn't see them too much. The doctor said we would be there a couple of hours while they got all the test results back, but ended up being there three hours and I think that was because they got busy and they just left us since we weren't an emergency anymore. The doctor finally came in and said the tests were good and we were ready to go, but no one was coming to help us go home. I had to stand in the doorway until a nurse recognized me and asked what I needed, so I could have my IV taken out and sign out, so we could leave.

Wesley Woodlawn has always been the best hospital in Wichita. I’ve had all my surgeries there and they take excellent care of me when I’m in the ER. The nurses take wonderful care of me. I never have to wait when I hit the call button. Plus they are so knowledgeable and pleasant!! The Doctors answer all my questions professionally and promptly. I highly recommend Wesley Woodlawn!!

Extremely terrible service. I would recommend going to Wesley Main before ever going to Wesley Woodlawn. They accuse their patients of the wildest things. I was accused of smoking in my hospital room while I was there for severe food poisoning. Although there was no proof whatsoever, wasn't even asked and why would anyone smoke inside of a hospital. I had been vomiting nonstop for the past 4 days so my throat was extremely raw, I could barely drink liquids so why would I even smoke and cause more pain. This was all brought up around 10pm at night, when I was resting. Decided to leave after such a accusation, and tend to my own pain and nausea at home. Felt extremely disrespected. They definitely ignore their patients about 9/10... and if you do happen to get placed here AVOID Night Charge JENNAH MCKEE AT ALL COSTS. She'll make your stay a nightmare.

The nurses on both shifts were exceptional !!! They were so kind and attentive. They responded pretty quickly, considering they were short handed, whenever I needed something! I was VERY impressed with the care I received. This as my first time being at this facility and I would definitely want to go back if I needed further care! THANK YOU to all the nurses and assistants that took care of me!

GROSS NEGLIGENCE. REFUSAL TO DO THEIR JOB. Took a friend for severe vaginal bleeding 12 weeks post-delivery. Was told it was "normal" and when asked to do a vaginal exam they just looked at the exterior. Would not listen to my concerns, let alone my friends. Lo and behold my friend went to a different doctor and got testing done and she has a cancerous growth on one of her ovaries. If only they'd done the PROPER testing that I was demanding while there. Maybe we could have caught this sooner.

I was experiencing a severe panic attack which is new to me and very scary. The nurses, doctors and staff were very compassionate. They were timely in their treatment which I truly appreciated. I am a nurse myself, which they did not know but treated me as they should, with respect regardless of my title or condition.

Four stars is my average, as I went twice in one day. The first time I went I wasn't taken seriously and had next to nothing done to help me. The practitioner didn't even tell me that I was being discharged, but rather sent a secretary to obtain mu signature on discharge paperwork. I went back after shift change and was taken much better care of and had a very good experience with the doctor. He made sure all my questions were answered and that I was safe to go home. I was then contacted the next day to see how I was doing.

Wait time was short. They got be in and out quick, but likely because they didn’t see me as a patient needing care. I went in because of an infected cyst on my head (wasn’t going to go because immediate cares we’re closed, but my mom who is a CNA worried that with the infection being as inflamed and infected as it was that I may have a possibility of going septic without care, especially being on my head). Instead of caring for the cyst or trying to at least relieve it, they just prescribed me a cream for a rash I had (not why I went). I at least got an antibiotic for the infection, but the visit felt pretty pointless. They didn’t even try to hear me out about my experience with these cysts popping up. I just wanted it to get lanced so I wouldn’t have to deal with this issue again. I wanted the pain to be somewhat relieved and have a medical professional help with that. Ended up having to have my dad cut into it and relieve the build up. (We did our best to keep sanitary but he is no professional.) Pretty disappointed.

The Wesley Woodlawn ER staff were awesome on my Friday night visit. Sean Di Paola PA was the provider on call. He was absolutely wonderful! He helped to figure out what was going on with my body! He was able to get my body back to its normal state. He was patient, kind, and compassionate! . I would recommend this facility and the staff.

I arrived for a procedure that included general anesthesia, when I woke up from that procedure I found out I needed to be on a drip that required I stay in ICU overnight to be monitored . During my entire stay I had very caring and attentive nursing. The doctors staff and anesthesiologist where knowledgeable and informative. Every staff person seemed to know ahead what I may need and attended to it. I recommend this hospital 100% and would put my life in their hands anytime I needed serious care.

My late night experience (12/18/2022) was the best Emergency Room experience/treatment I've ever gotten at any hospital, anywhere and at 80+ years old, I've been in more than a few. The Duty Doctor (Dr. Moll) and the nurse that took care of me were super knowledgeable, attentive and caring. I won't use another hospital's ER in Wichita if I can possibly avoid it, as the treatment I received at Wesley Woodlawn was second to none in my not so humble opinion.

They listened to what my concerns were. They listened when I said what I was allergic to and took their time and was thorough. The nursing staff was patient and kind not just with me but with other patients in the ER and each other. They took time to explain everything to me and made sure I understood what was going on with the plan of treatment. The staff was great. I highly recommend them. Best care from an ER I’ve probably ever received!!

Wait time was very minimal, and staff provided excellent care, were patient, and compassionate. I was not feeling very good at all and was in a decent bit of pain. They performed an appropriate number of tests to ensure I was not in any life threating condition and gave sound advice for me to share with my primary care doctor. I highly recommend Wesley Woodlawn for immediate care.

I have unfortunately been required to seek medical care/treatment at a hospital! However, I have received excellent care from the front door to the operating room to recovery and discharge at Wesley Woodlawn! It is a smaller facility with great staff: full of heart and caring people with a genuine interest in taking care of you, providing the best care possible! I have never had any issues at this facility and would recommend it to anyone! Thank you Wesley Woodlawn for being my favorite hospital!

I arrived 30 minutes early, just liked they asked. 45 minutes later someone finally came to check me in. I understand that sometimes there might be an emergency, but at least let people know. After i finally got checked in, the person said that the technician would be with me in 2 to 3 minutes. Another 40 minutes goes by before i see the technician. My time is valuable just as well as theirs is! Check in procedure needs addressed as well as proper communication!!!

I was referred to Wesley Woodlawn for a bone scan. The initial online registration was rather long and tedious. I felt like they could have gotten most of the information they needed from my referring physician, but I understand their desire to be as thorough as possible. The staff was very helpful, patient and friendly. The facility itself is very clean and well lit. Waiting time was minimal and the waiting areas were relatively comfortable. I would highly recommend Wesley Woodlawn for their excellent personal and professional services.

I had to have an MRI at 8 PM at night. That seemed crazy, but now I realize it’s hard to get everybody in nowadays. Cody the MRI technician was professional, empathetic, and encouraging. They got me in right away and My time their total including the MRI time was about a little over an hour. Good job Wesley Woodlawn!

Nurses were great, the Doctor however was very clear that my emergency was not important to him by the way he spoke to me as if he had better things to do. I did not need him to sit there and talk to me for hours, but empathy for my situation would have been nice. He rushed out of my room so quickly you would have thought the place was on fire. I get it that there were more severe emergencies probably going on, but I am not one to go to the emergency room for a tiny thing. Nurses deserve a raise!!

I had the best care that I’ve ever had in the hospital. I was on 4T. Marilyn (night nurse), Selena (day nurse), and Madison the day Patient Care Tech went above and beyond to provide excellent care. Even though it was short staffed, their care was more than I could ever ask for. I highly recommend Wesley Woodlawn. I appreciate the compassion they showed. Please pass on my appreciation to these wonderful caregivers.