On Monday July 17 my daughter was denied care at the ER even though she was sent by her Doctor. RN Jane's and RN Jill, denied care only for being Hispanic. They asked her to take a urinate sample but would not take it after she did because according to them they do not get paid enough to do it. They are racist, unprofessional. Not just that the head RN Brenda did not want to take my complaint.

My Dad came here with hopes of going home instead he was hurt and then died. My dad went in for shortness of breath, the nurse kept acting like his vitals were fine, they gave him something for anxiety. Somehow or another he fell and broke his femur and arm. They must have given him pain killers. He already had respiratory issues. A day later his heart stopped. My dad never left the hospital alive. He repeatedly asked the nurses to call me his daughter. They never did. They acted like my dad had nothing to worry about. He died alone in a miserable institution full of under staffing and nurses who discount patients needs and last desires. I never even got to say goodbye.

Janice the RN was incredible. She showed empathy and an intelligent view to my situation. The Dr was incredibly condensing and robotic. He did not know he was talking to a very educated and well paid couple. He was insulting and rude. He also mis diagnosed me as well and refused to admit he was wrong with all the evidence. The same was done to my father. This doctor needs to go back to some training on diagnosis and definitely some bedside manner. How many other patients has he mis diagnosed. He is a danger and a cancer to the medical community.

Horrible complete scam in the ER. Came in with a family member who had food lodged and while I was there wanted to ask someone if they had any recommendations on my severe sunburn at the time. Instead I was made to then check in and take a room and be separated from the family member who I was helping. Just for them to let me sit for 5 minutes check my temp and say put some aloe on. Then to get charged upwards of $1,000 for absolutely nothing. No one if this ER did a thing to deserve to book me into a room or charge any amount of money for anything with me. Wish I could give no stars.

I never leave reviews (good or bad) but I feel this one is necessary. The care we received at this ER was terrible. The receptionist was nice and got us in fast and that’s the only reason I gave 2 stars instead of 1. The doctor who cared for us was awful. He did not listen to the explanation as to why we there which was because my 11month old son was breathing weird and in pain. The doctor took about 5 seconds to look at my son and didn’t even look inside his mouth at all and proceeded to tell me that my son just had snot in his throat and would be getting sick in the next couple days. And when I questioned his diagnosis he gave a quick remark and left the room and sent a nurse in with discharge paperwork. This was over the weekend and come Monday my son was still having issues so I took him to his pediatrician where they found sores in his mouth and throat. Sores that would have been found had the doctor actually done his job.

Receptionist and nurse were both rude when we came for our appointment. We were scheduled by the staff at our previous appointment. When we showed up I was rudely asked why I didn't check in one of my three kids like it was my fault the front staff missed one. Then i was rudely told all of my kids didn't need vaccinated yet like I was the one that scheduled them. Then while waiting, the receptionist and nurse rudely talked about us being here and why we were even here within hearing distance. Then they let three appointments go before us even though we were there 10 minutes early and before the other appointments. I can't believe the poor customer service!

Literally every single ER visit, I have a doctor doubting me. I understand you must review prior records, or call doctors to validate, and that’s 100% ok with me. Make the calls, they will validate my medical conditions. If I come and they say, “can’t do anything for you today,” when the truth is, “I won’t do anything for you,” then ER becomes the most pointless thing unless you’re literally hemorrhaging or cut something off. If you go in claiming paralysis they will go, “ok and?” Like I felt I wasn’t heard and wasted time and MONEY every ER visit. The other services here I have no complaints but the ER team of doctors always are writing people off like they are there for narcotics.

2nd time I tried St. Teresa. I walked in emergency room, no body here not even the receptionist. All doors are open or ajar, her desk open. When she arrives 20 minutes later she forgets things. As the room fills up they start taking just anyone that walked in later. Wait time 4 hours before PA shows up. Meanwhile they stall, they tell you different things implying it will be shortly as you sit in a room with a presssure cup and answer the same questions to 3 different people. 4 hours later the PA arrives with attitude as they just started her shift and she is what counts in the 4 hours, so be it. If St. Teresas don't have the staff until a whole other shift begins 4 hours later they should inform the patient. Very disrespectful and dismissive.

Horrible horrible service. They kept saying to go through a different door. The main woman at service (her name was Teresa) was an ignorant, unreliable worker. Not only did she Insult my mother more than once. She showed no sympathy to her mental health. She never even did anything. Some guy later on (40 minutes later) came in and immediately took us where we needed to go. Whoever he was must've been an Angel to get us away from that devil.

4/21 7p to 7am the nurses were rude, no bedside manners, displayed no empathy. I feel like an ogre. I feel they could care less about me as a patient. I've had my call light on for 30 minutes. I'm devastated. What have done wrong to be ostracized? I just had surgery. I just want to heal. Room 3209

Lady at the desk is rude. Not friendly at all. She doesn’t come up to the desk. She was sitting in the back for 5 minutes. Talking about how she doesn’t like her job to another girl very loudly. Telling a lady VERY rudely that someone will get with her while she is in sooooo much pain. Telling people a girl has Covid-19 that’s in the waiting room. Never again will I come here. The people up front are beyond rude and disrespectful. Talking about not liking their jobs and setting around texting and on her Apple Watch while talking to people and getting them checked in.

My wife was horribly mistreated here. She has to go back bc it's one of the closest places and she is chronically ill. But, they have given up on her and searching for answers. If you are dying in a ditch, then it's better to do that then go here because they will make it worse. The nurses are very nice don't get me wrong, but the systems are all wrong. Took out their entire financial department I guess? My wife calls every day and no one picks up the phones so she can't talk to someone about her bill. They never give her enough time for medical care or follow-up, it's like none of the doctors truly care about figuring out what's wrong. Several don't believe she is disabled even though she has medical records and diagnosis'. She has fully given up and is now sick all the time because it's better to be sick then to get sicker and more stressed coming here.

My husband went in with a bad bout of vertigo a couple months ago and the doctors and nurses there care only about one thing… money. We wanted to be proactive and only asked for vitals to be checked to ensure everything was okay… they wouldn’t discharge him until a CT and lab work was performed even when we said we didn’t want it done. If they were THAT concerned he was having a stroke maybe don’t leave someone sitting in the waiting room 2+ hours.

Had a bad experience in October at the ER. Called the customer service line as directed by probably a robotic comment on these reviews and have left two messages and no returned calls. Par for the course for this organization on level of customer service. So disappointed.

I came into emergency room with very bad abdominal pain. I explained the problem and the information that I shared was not properly relayed or the attending just went with a cookie-cutter approach. They made a diagnosis that did not fit the symptoms and made no sense with what I was experiencing. Had I not been given morphine making me a bit out of it, I would have argued the guess diagnosis the doctor had come up with.

St. Teresa’s emergency room was our second of the day. The first—which I won’t name here, but other Wichitans can probably guess—sent us home with a diagnosis of “muscle cramps,” and a recommendation that we “give muscle relaxants a couple of days to work”. If we had followed that advice, my partner would almost definitively have lost a leg, and very probably the continued use of their kidneys. I share that mainly by way of context, so you’ll understand our frame of mind as their stay there began—we’ve both had ER visits that we knew were probably nothing, but where we went, anyway, because a PCP said it was better to be safe. This was not one of those. My partner was in more pain than I’d ever seen them in—and they’ve had untreated endometriosis, so that’s saying something. We had no idea what was wrong—they hadn’t been sick; they hadn’t been hurt; they were just in screaming pain, for no good reason, at all. And the first hospital… didn’t believe them. St. Teresa’s level of responsiveness and engagement was the diametric opposite. Everyone, beginning with the guy who checked us in, and all the way down the line of medical, administrative, and custodial staff, was wonderful to us. They took my partner’s pain and pain management seriously; they took the time to carry out detailed assessment, imaging, and labs; they kept us informed at all times about what they were doing, what the diagnostic and treatment possibilities were, and what to expect, as they learned more about what was going on. Everyone checked in, everyone wanted to know how they could help, care was timely and responsive. The emergency surgical team that was “arriving in the next hour” wheeled my partner back to anesthesiology, about 45 minutes later. Nursing staff reliably showed up to address pain management, or to help with hydration or mobility, exactly when we needed them to. They arranged to have a walker delivered to my partner’s room, before we checked out. There was never a moment, once we arrived, that I felt at sea, left hanging, or like I didn’t know what to expect next, and who to ask if I was worried or confused about something. It won’t matter for every patient, but it is also worth noting that we’re a same-gender couple, and both of us are trans. Wichita is a difficult place for us to access even minimally adequate care, from a doctor who’s not actively antagonistic—we’ve both had an array of awful experiences, as patients and with other trans family and friends, in both of Wichita’s main hospital systems. Our experience at St. Teresa’s wasn’t just adequate; it was almost shockingly good. No one got a funny look on their faces, when we confirmed we were in a relationship. No one asked medically irrelevant questions about transition status. When body-specific needs came up, the care providers in the room were kind, responsive, and professional—and *normal*. Sometimes, we get nice doctors, and sometimes, we get mean doctors, but we almost never get doctors who aren’t being *freaking weird* at us. Nobody at St. Teresa’s was weird at us. They were courteous; concerned with both of our comfort; checked in about name use, after my partner disclosed they were trans; followed our lead about pronouns. And everyone was so deliberate about privacy and dignity, in their approach to my partner’s body—which is saying something, in a context where you’re stuck in a hospital gown, wearing a heart monitor, and need help to drink water or go to the bathroom. We just got to have a regular medical experience like regular people have, and it was such a damn relief. The only downside—which I post mainly so that y’all won’t think I’m just making the rest of this up—was the cafeteria food. That was dismal, even as hospitals run. If you’re not the patient… stick to soft drinks and manufacturer-packed snacks, and have a friend bring you some fast food. But St. Teresa’s is the only ER in Wichita, now, as far as either of us is concerned; and far and away our best experience in any hospital setting, whatsoever.

My husband is here and has been since Feb. 22, , 2023. He gets up to take a shower this morning and low and behold there is no hot water on his floor, Third Floor. I go to the nurses station to ask about it, there comment without any remorse, “ We don’t have hot water up here.” What the sam hell is that about??? All I can say is, I know we won’t get a discount for there not being any hot water, but what about patient care? Self-care and hygiene?? I guess they don’t factor that in when it comes to the care or concern for patients. Needless to say, I will be happy when my husband is out of here so he can get home and be able to take care of his hygiene and self-care.

Honestly wish I could give 0 stars. I brought my daughter in around 6:50 after she had 4 back to back seizures (which is a EMERGENCY). She would not wake up by the time I arrived. I check in and 20 minutes have past. I asked the front desk what’s going on, and he said it’s shift change you’ll just have to wait it’s only been 20 minutes. I called her neurologist back, who insisted I call 911 from the ER waiting room because he didn’t want her to go into status seizures. I understand shift change, but it’s not like my child was coming in for a small cough. She had back to back seizures, and was UNRESPONSIVE. Even after coming back, they took their sweet time, until after about 9 hours (which they did a single CT AND 1 lab text-couldn’t get the other because no one could get a good stick) they finally had us transferred. I’m glad my daughter didn’t code or need a rapid until she got to the other hospital because I wouldn’t of trusted anyone there to help her. They didn’t even give her a loading dose of seizure meds until we were there for OVER TWO HOURS. If you have a true medical emergency, go to St. Francis or even Wesley because you won’t be taken seriously here.

Have been going to my Dr for 25 yrs and love and trust her so so much. Give her a 10+ but now the ladies at the frt check in are the rudest! I understand they deal with ppl all day long everyday, but they don't greet you, carry a conversation or even give you a smile. My daughter just started there today and got the same experience and then had to have a x-ray and that lady was so rude and acted like she was suppose to know what to do. Maybe put a sign up saying you need to provide your insurance again even though you just gave it to check in since they talk down to you and walk off before even being done. Shame on their management for allowing this...must be desperate for employees.

I waited nearly 2 hours while in extreme pain from menstrual cramps for pain relief after nearly passing out. There were zero patients waiting in the lobby when I arrived, and the wait was still this long. The nurse taking me back walked so fast I could barely keep up due to my extreme pain and didn’t care to wait for me. No offer of a wheel chair. I asked for water and was refused “in case I needed surgery” and then wasn’t able to get an IV due to how severely dehydrated I was because I was throwing up from the pain. It was apparent my immediate need for pain relief wasn’t as important as racking up thousands of dollars in scans and tests. Such a horrible and traumatic experience. Two nurses tried to run an IV and I was stabbed in six different places with no luck. The doctor finally allowed a “pain shot” which was what I needed in the first place. I would have had faster care at a family doctor for a fraction of the price. I ultimately refused the scans and left feeling completely bewildered and still in slight pain, even after the pain shot. I would never recommend this ER and will certainly never return.

I was in the pediatric ICU and I clicked my call button and no one came for hours, this was before my parents had arrived so i was alone and unable to move or flag down a nurse myself. they also “forgot” to pull the glass shards out of my body😳 and my family had to clean the blood off me 12 hours after my arrival😶‍🌫️

My son’s pediatrician is here. He’s been practicing since I was a baby and I’m 30. He’s brilliant. Always listens to my concerns and understands what I’m telling him. The hospital itself is always really clean and nice as well. It’s a very pleasant place to bring my son to. It is in the middle of nowhere but maybe that’s what keeps it so nice.

Amazing breakfast can be found in this sleeper cafeteria. Omlet was made right before my eyes and the value cannot be touched. This place is just what the doctor ordered!

Best hospital around! The others are ghetto, staff mostly bitter and burned out. The staff here still treat you with the utmost dignity and respect. Oh and the Doctors might just know what they’re doing…and still enjoy doing it. Hopefully you never have a need for hospitalization…but just in case…mosey on over to St. Theresa.

Been waiting almost 3 weeks for this place to send my results to my drs office. Was promised 2-3 business days. If you want to know what’s wrong with your body and your drs office recommends this place, ask for other suggestions, based off other reviews I should’ve done the same. How do you function as a hospital but you can’t get important medical records over to the PCP office so patients can get continuing treatment? Also adding on: my drs office has reached out multiple times now with no luck.

I had an amazing experience, starting with Dr.Gaston! He fit me into his day unexpectedly. He and the staff made me feel important and got me in and out quickly. Thank you all for your kindness and professionalism. Bless you all and have a Happy New Year!

Horrible experience. Came in on a Sunday with a broken ankle on both sides. Now I have to have surgery. They prescribed me a painkiller to make to surgery which is 6 days away and their system is down, so now I can't get any medication because their system is down you guys disgust me and i hope each of you break both of your ankles and get no pain medication. I am not drug addict and you can see that in my medical history.

Always an excellent experience ar St. Theresa. My only complaint are the extensive wait times in ER due to minimal staff and the front desk situation isn't very clear on directions, so please be sure you know EXACTLY where you'll be going before you show up for an appointment.

If I could give zero stars this would be it! Don’t waste your time at this place! Stated a problem to the nurses around the emergency area and “uhuh” (while she was still sitting down with no sense of urgency)! The closest nurse to me didn’t even move an inch!!!!! Let me just say, please find another career path for you ! People like you don’t belong in this field for “healthcare”! This is why people refuse to believe in the healthcare system. This just did it for me at this place. I do appreciate the nurse, who got up and checked on what was going on right away, without a hesitation and took care of everything. Thank you ! Other than no other test’s to find the route cause, with another closed door of no answers…. We will be going to another hospital from now on !

I've been in this hospital a few times, from the emergency room for a sprained knee to major surgery requiring a 4 day stay. I've had excellent care from the front desk on. It's my hospital of choice.