1/5 Ana S. 11 months ago on Google
I
visited
Tulsa
ER
&
Hospital
because
the
care
there
2
years
ago
was
fenomenal.
I
just
wish
my
mother
wasn’t
treated
so
poorly.
I’m
saddened
to
see
that
the
front
desk
receptionist
Stephanie
was
far
more
concerned
about
payment
than
caring
for
a
patient.
Even
with
the
law
posted
promptly
on
the
walls
stating
patients
cannot
be
turned
away
due
to
lack
of
finances.
As
soon
as
she
heard
we
were
a
self
pay
patient
her
demeanor
changed.
she
threw
a
tiered
system
in
my
face
and
told
me
she’d
need
half
down
or
for
us
to
go
elsewhere.
How
can
you
call
yourself
a
hospital
but
have
Stephanie
throw
numbers
in
our
face
before
even
asking
what
is
wrong?
What
if
in
the
time
we
took
to
look
at
those
numbers
the
symptoms
would
have
worsened?
Do
you
do
the
same
for
chest
pains?
I
feel
that
you
need
to
be
reviewed
as
a
hospital
Because
that
can
be
dangerous,
even
deadly.
How
can
you
see
someone
hurting
and
come
into
their
room
and
rudely
ask
for
$1200
down?
I
understand
the
business
aspect
behind
it
but
would
you
not
rather
have
recurrent
patients?
Do
you
not
care
about
the
community
your
serve?
I
didn’t
see
Stephanie
smile
once.
Never
during
our
entire
stay.
It
was
all
just
about
money,
never
checking
on
us
or
showing
any
form
of
compassion.
Regardless
of
the
reason
for
the
visit
or
form
of
payment
a
hospital
should
give
the
same
care
to
all.
After
Stephanie
barged
in
DEMANDING
$1200
she
decided
that
once
we
were
finished
she
would
shout
across
the
lobby
at
us
demanding
a
card
be
applied
for
automatic
payments.
When
I
asked
why
this
would
be
required
before
a
bill
is
received
she
had
no
answer
for
me.
I
let
her
know
they
billed
me
my
remaining
balance
two
years
ago
so
I
don’t
understand
what
the
difference
is
or
why
she
feels
so
entitled
to
demand
a
card.
My
mother
doesn’t
even
own
a
any
form
of
debit/credit
card.
I
let
her
know
the
nurse
said
nothing
else
was
needed
from
the
front
desk.
She
told
me
“oh
they
don’t
know
nothing
about
billing”
and
“things
have
changed,
the
turn
around
rate
around
here
is
crazy”
So
is
the
turn
around
rate
of
your
staff
the
reason
your
customer
service
lacks?
I
strongly
believe
this
Hospital
could
thrive
if
the
front
desk
had
better
customer
service
skills
instead
of
using
the
excuse
of
being
“physician
owned”
as
a
reason
to
aggressively
ask
for
money
upfront
or
to
make
patients
feel
unwelcome.
A
better
approach
would
help
keep
your
community
in
feeling
comfortable
enough
to
seek
care
at
your
facility.
Definitely
would
recommend
our
community
take
their
care
elsewhere.
Somewhere
that
will
care
for
you
more
genuinely
and
that
doesn’t
show
more
concern
for
getting
paid
than
your
health.
Definitely
sad
that
times
have
changed
so
much
your
staff
is
so
unsettling.