Arthritis and Rheumatology Clinics of Kansas image

Arthritis and Rheumatology Clinics of Kansas

Medical clinic

😠 I just have to say my Dr. Rawaa Ebrahem is very unprofessional, she makes me feel like I'm just another number, she only thinks of me as a PAYCHECK and not a CLIENT!! She apparently does not care about her patients or reputation! I DO NOT RECOMMEND HER. If your looking for a respectful and caring do... People often mention pain, daughter, care, time, appointment, issues, office, fibromyalgia, Mayo, health,


Address

1921 N Webb Rd, Wichita, KS 67206, United States

Website

www.arck.org

Contact

+1 316-612-4815

Rating on Google Maps

4.20 (158 reviews)

Open on Google Maps

Working Hours

  • Saturday: Closed
  • Sunday: Closed
  • Monday: 8 am to 5 pm
  • Tuesday: 8 am to 5 pm
  • Wednesday: 8 am to 5 pm
  • Thursday: 8 am to 5 pm
  • Friday: 8 am to 12 pm

Featured Reviews


Frequently mentioned in reviews: pain (22) daughter (12) care (11) time (11) appointment (11) issues (8) office (8) fibromyalgia (7) Mayo (7) health (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Chasity D. 1 year ago on Google
    I just have to say my Dr. Rawaa Ebrahem is very unprofessional, she makes me feel like I'm just another number, she only thinks of me as a PAYCHECK and not a CLIENT!! She apparently does not care about her patients or reputation! I DO NOT RECOMMEND HER. If your looking for a respectful and caring doctor SHE'S NOT IT!!!
    5 people found this review helpful 👍

  • 1/5 Marisa F. 1 year ago on Google
    Woman behind the counter was extremely rude and unhelpful, I had 2 confirming vm stating my appt was the 24th. She mad me feel completely stupid, and when I came back today I told her I didn't have the copay as husband had card, she said” sounds like you need to call him because you're not getting back without paying",so yeah I will do with out care before being treated like this!
    4 people found this review helpful 👍

  • 1/5 Lele C. 1 year ago on Google
    I was diagnosed with Fibromyalgia almost two years ago, but with other autoimmune issues suspected. The wait to get seen is at least 6 months. Dr Estaphan spent very little time with me when I met her and downplayed my issues. Now I'm sicker than ever, my symptoms and blood work strongly indicates Lupus, and I'm barely able to function day to day (eating less than my 8 month old granddaughter, nausea, severe weight loss, fatigue, pain everywhere, swollen joints, hair loss, and so much more). The PA told my personal physician yesterday that it didn't matter what my charts say and how sick I am, they won't treat me for anything else. I'm also facing other conditions such as growths on my thyroid. I'm getting referrals elsewhere. I do not recommend this office. Ever.
    3 people found this review helpful 👍

  • 1/5 Elizabeth P. 8 months ago on Google
    As a fellow health care worker, I am disgusted with the way I was talked to over the phone by two separate nurses. I have called twice in the last several weeks to ask a couple questions in regards to the cancel list and scheduling, to which the front desk always transfers me to a nurse stating they are who needs to help me. Both nurses I have been transferred to have been extremely rude, condescending and lacked any compassion. I was shocked that In a clinic where you are dealing with patients who have chronic pain that this seems to be the norm for the nurses. I will be speaking with my PCP to find other options because the Arck and their horrible customer service is not a place I want to spend my energy dealing with again!
    3 people found this review helpful 👍

  • 1/5 Dwayne A. 1 year ago on Google
    I was referred to Dr. Rawaa Ebrahem by my primary care physician. I waited about 60 days for my appointment. I was checked in by Dr Ebrahim's nurse very efficiently, and friendly. Dr.Ebraham met me and we discussed my symptoms and my condition. My diagnosis is fibromyalgia and she explained that she believed my current treatment was all that was available, essentially, she doesn't treat fibromyalgia. Her time and my time are valuable. It would have saved both of us the trouble if she would have advised she doesn't treat fibromyalgia when we set the appointment back in April. Be advised, if you have fibromyalgia, there's no need to bother seeing Dr. Ebrahem. She doesn't treat fibromyalgia. I would have been very upset if I'd driven from out of town to be turned away in a five minute consultation.
    2 people found this review helpful 👍

  • 5/5 Mary W. 4 months ago on Google
    Dr. Estephan gave me my life back! She truly cares and took the time to thoroughly listen. Beginning with my pain history, next offering the diagnose of fibromyalgia and then suggested treatment and healthy recommendations for continued improvement. After suffering from overall severe pain, chronic sciatica in both legs, feet and toes for over a year, Dr. Estephan provided the relief I needed to move forward. I will be forever grateful for Dr. Estephan!
    1 person found this review helpful 👍

  • 5/5 Julianna G. 1 year ago on Google
    My husband sees Dr Rohr here and we’ve had no issues! Dr. Rohr is very smart, friendly, and has taught my husband more about his condition than any doctor before her. Very thankful for her. Everyone is extremely nice and helpful. I do want to point out how helpful Patti has been to us these past several months! She has went above and beyond and you don’t find that very often! I would recommend this office to anyone!
    1 person found this review helpful 👍

  • 1/5 Krista R. 6 months ago on Google
    Did not have great experiences here. I had an issue of being given incorrect information about a medication I was put on and how often lab work was to be done. I feel the medication made me feel worse than without it. I tried to talk to the nurse who hung up on me and tried to call an office manager to talk about it and report it. I never received a call back. I have seen two different doctors here and disappointed at how the patients are treated and taken care of.
    1 person found this review helpful 👍

  • 5/5 kathy w. 6 months ago on Google
    Good experience at ARCK. Dr Shahouri was very friendly and professional. He explained things well and asked about my concerns. He reviewed the medical records, labs, radiology reports, and medication list I’d taken. Together we made a plan of care and will recheck in 2-3 months, with an appointment being made. All the staff from the receptionist, intake nurse, and X-ray tech as well as physician were all very friendly, professional and helpful.
    1 person found this review helpful 👍

  • 2/5 J M. 1 year ago on Google
    Desperately needs front desk and help returning calls to insurance companies. My insurance has been waiting a week for a return call from Bri. The phone system is terrible, I get hung up on everytime I call or it's busy for 2 days. Patient care needs help.
    1 person found this review helpful 👍

  • 1/5 Ginger K. 1 year ago on Google
    They have rescheduled my appointment 3 times in 6 months!!! So finally after 6 months I get my appointment and am 5 minutes late because of unforseen circumstances and they need to reschedule. This is after working all night and an hour drive. Waste of my time. I'll just deal with the pain.

  • 5/5 Gayle D. 1 year ago on Google
    Friendly, helpful, organized office staff. Doctor was to the point and did what was needed. He did not keep me waiting which I sincerely appreciate. Great experience!

  • 5/5 Bree L. 1 year ago on Google
    This was a pleasant visit. Doctor was very polite and explained things well. Definitely has your best interest in mind.

  • 5/5 Eddie 1 year ago on Google
    Staff was fantastic, especially the woman doing blood work! Dr was professional, and although a little dry, answered questions and seemed to be thorough!

  • 2/5 Debbie S. 1 year ago on Google
    I was referred to this office by my physician due to some Raynaud's symptoms and my family history of Rheumatoid Arthritis. I went to the first appointment and was given a history form to fill out which is standard protocol at any doctors office. I was looking through the "family history of " conditions and noticed they didn't even have Rheumatoid Arthritis listed on their form which I thought was really weird since they are a specialist in Arthritis clinic. I brought this to the attention of both the desk clerk and the doctor and they acted like I was the first ever to point this out. I would've understood if they were a new office but they were not. When the physician came in and talked to me about my symptoms and my dad's diagnosis of Rheumatoid she flat out told me that she wouldn't even bother testing me for that because she didn't think I had it but that she was going to take blood and test me for all these other things. I should've pushed the issue since they were taking blood but I was already frustrated with the experience. I really was hoping the experience would've been more positive.

  • 5/5 Crystal A. 5 months ago on Google
    Dr. Shahouri was very thorough during my initial visit. He has wonderful bedside manner and I feel at ease knowing I have a very knowledgeable Physician to help navigate my new diagnosis.

  • 5/5 Pattie G. 1 year ago on Google
    Dr. Shahouri always has what is best for my health at the forefront of his care. Everyone in his clinic is caring and helpful. Thank you all so much!

  • 5/5 Sally O. 1 year ago on Google
    I have been seeing Dr. Shahouri for 12 or 13 years now. He is an excellent rheumatologist and I am so thankful for his expertise. The RA is very stable and I am doing well.

  • 1/5 Jacqueline W. 6 months ago on Google
    My daughter has seen the PA Stacy Wagner on two occasions. The first visit was encouraging. My daughter felt she was finally going to get help with her pain and suffering due to her autoimmune diseases. We both finally had hope! We then had my daughter’s yearly check-up at Mayo Clinic in Rochester, MN with her gastro and were also able to work in an appointment with a rheumatologist PA there. After multiple tests, rheumatologist PA gave us her diagnosis and directed my daughter to follow up with her Wichita rheumatologist when we returned home for follow-up care. Her pain is off the charts. Emotional breakdowns with the extreme full body pain leaves her wondering if life is worth living-so our second appointment was scheduled per Mayo directive. The first question this Wichita PA asked was, “What is your pain level?” My daughter replied, “a 10 most of the time right now which is affecting my quality of life and my ability to sleep.” This PA replied, “well just to let you know, a woman giving birth and with a pain level of 8 cannot walk or talk.” Really? So basically she was inferring that my daughter’s pain was not the level she was claiming. She was implying that her pain could not be as bad as she was describing. Excuse me! Have you ever suffered fibromyalgia and celiac disease and Raynaud’s and peripheral neuropathy, and pernicious anemia, and chronic pain syndrome, and slow digestion issues requiring meds that make you sick, and SIBO, severe migraines, chronic sinus infection, and Cushing’s syndrome-all resulting in five trips to Mayo Clinic? In addition, I don’t believe her statistic about pain level of 8 during labor in childbirth causing a woman to be unable to walk or talk! I have given birth to two children. The kicker is that this PA is aware that my daughter is very likely unable to have children because of her health issues. It is a very upsetting topic for my daughter. So why would she bring up childbirth to a woman who can’t have children? Cruel! She proceeded to tell her that there is nothing she can do to relieve her of her pain. No medication for fibro. My daughter knows her body well. Her Mayo gastroenterologist will support this. She feels there is something else going on. This pain is different from her fibro pain. Unfortunately, at this time, they have no other diagnosis. I asked for pain med. nope. I should have asked for a diladon shot or physical therapy. We will ask for that at her next appointment in Nov. Her Beta blood work tested positive for the second time, so what does this mean? Surely it tells them something. After her comment questioning my daughter’s level of pain, we both shut down. We just sat there while the PA continued explaining there was nothing she could do to help her. We both were in tears so she did eventually increase one of her meds. Then the dr came in and he was equally cold and obviously considered it ridiculous that she was in his office after just returning from Mayo. Excuse me! But we were there at the direction of our Mayo rheumatologist who was also a PA. We were worked into their schedule at Mayo for a rheumatology appointment so we didn’t get to see a doctor. I am done seeing PA’s when her health issues are so complicated and complex! It is frustrating beyond frustrating to have serious health issues and severe chronic pain which is debilitating and affects one’s sleep and quality of life at such a young age and be seen by a PA and a doctor that blow it off. I wish I could take all of my daughter’s health issues so that she could enjoy life again. I would like to change drs but I know this is unethical within a medical practice. It is heartbreaking not to be able to get help for my daughter and to watch her cry with pain. If anyone has any suggestions, I am open to help. We have massage equipment, an old hot tub, a ten’s unit, bio-freeze, multiple hot baths day and night, massages by a masseuse, a water table at a workout gym, exercise daily, ER for pain shots, etc. I don’t know what else to try!

  • 3/5 Sherry B. 6 months ago on Google
    Waited for an hour past my appointment time for 10 minutes of his time.I have been a patient here for many years and this is not unusual. It’s a two hour drive one way for basically what could have been done over the phone. The front desk people, the radiology person and the nurse(?)were fine. Extremely frustrating waste of time. Sharon Blackard

  • 5/5 Betty W. 6 months ago on Google
    People were very nice when I checked in. The person that took me back and asked questions were very nice. The Dr was informative about my prescriptions and how I was doing. Easy to understand.

  • 5/5 packersfandee 1 year ago on Google
    The staff is always friendly and efficient in providing services and answering questions, whether its the front desk, lab, business services. Dr. Shahouri, listens and provides the care needed. Renae and the ladies in the infusion are the friendliest and most caring when taking care of their patients.


Call +1 316-612-4815 Open on Google Maps

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