Run!!!!! They sold me a sick dog and false advertisement, I have the receipts to prove it. I point blank asked them if the pup was sick after some watery stool in the play area, they pretended to ask vet tech, then said no. Full blown diarrhea after purchase. Real vet said she had giardia, a parasite from nasty water. She also has a hernia birth defect that was not disclosed to me. They said I could take to any vet but fine print says the warranty is voided if u do. I paid roughly $3500 for a very sick puppy. It was extremely stressful. They lied about the price too. Sign said all pups were on sale, then they tell me that mine isn't after I've decided I want her. Very shady! I will tell everyone I know to avoid this place.

If you do your research on where Petland sources its puppies from, you will be horrified. Don't buy the greenwashing that the dogs come from humane conditions with open space. The puppies and poor constantly impregnated mothers are raised in cages amid overcrowded, filthy conditions. My friend purchased a puppy from Petland and in the first year has encountered nearly $5,000 in vet bills. Stores like Petland that sell animals don't want you to know the truth. Adopt don't shop.

Lots of puppies and a couple kittens, wonderful, diverse, engaged staff. Will definitely return for the free snuggles. Didn't buy anything so I cannot speak on merch.

Went there today and saw the poor puppies. Several had eye infections and one had big soars on his back. We decided to ask the price of a puppy and was told we needed to hear the pitch first. She was high pressure sales, going over her book of how the owner only buys from select local hobby breeders and how healthy they are. SORRY it’s so obvious that they are from puppy mills. $3000.00 for a mixed breed puppy that was dirty and crusty eyes. She just tried and tried to sell that little fella to us. I saw others all pushing and telling people just what they wanted to hear. My daughter looked at one and she said maybe later. As she was paying for some treats they came and told her that the one she looked at just was sold and she should hurry up and make her mind up before they are all gone. You mean to tell me in the few minutes it took her to walk to the front someone had time to sit and bond with that exact puppy? This place should be turned in to the humane society. Also saw two ferrets in an open cage and they looked dead. Tried petting them and they just looked at us and did not even care. Looked dehydrated and the food in the cage was old and crusty. They did have water but just looked really lethargic and limp.

Purchased a small animal harness for our bunny, and at the time, the cashier told us not to worry if it doesn’t fit because we would be able to exchange it for something larger (like a small cat harness, since this was the largest option available in rabbit harnesses). The harness was definitely not a good size for our chunky rabbit. We attempted to exchange the harness this evening, and without hesitation, we were told Petland does not issue refunds for products that have been opened/used. We clarified that we weren’t seeking a refund, only to exchange the product that we were hesitant to buy in the first place due to its size. We were urged to make the purchase, “worry-free”because we were put under the impression that we could exchange it with no issues. The two females at the register were no help and showed no empathy regarding the fact that, OF COURSE you have to open a product like that to see if it fits in the first place! We left the harness at the store before we left. We’re out $12 for a harness that we have no use for. And yeah, it’s only $12, but the callous lack of critical thinking these employees exhibited is what drove me to leaving this review. They didn’t want to check our account history for the date of purchase, nothing like that. Just saw that the staples were undone and decided point blank to be completely unhelpful. No longer turning here for any of my future pet supplies needs.

Petland is ok for cats and dogs, they are although very pricey with the cockatiels, I've done my research and found Parrot House Exotics in Derby to be much cheaper and the owner hand feeds them, which means, when you adopt them they are ready to be held. She also DNA test them. Petland sells thier cockatiels at $400.00. And Parrot House Exotics sells them at $200 for non-Whiteface and $300 for Whiteface. Petland kinda knows about thier cockatiels, while Parrot House Exotics owner and employees is very knowledgeable. And have lots of toys and food and experience.

Got a sweet Aussie pup from there two days ago. She was coughing a little bit at the store, and when I asked about it, I was told that she was just really excited. Not thinking much of it, we ended up getting her and taking her home. Today, two days after I got her, I took her to the vet and found out she has kennel cough. This is highly contagious among dogs, and very dangerous especially with puppies. This means the other dog who was in the same kennel as her must have had it too. I have one other puppy living in the same house as us, who is a week younger than her. I hope she doesn’t catch this too. No telling what kind of diseases and viruses all of those poor pups might be carrying.. Petland provides a health sheet (which is the initial checkup status of the dog) and a feeding sheet. Her health sheet claimed she had perfect health. Her sheet for feeding wasn’t filled out all they way, so no indication of when the last time she ate was. I did call the manager, Dustin, and he claimed there’s nothing he could do for the other dogs in that place, or even the one who was in the same kennel as her. Not even let people know he may have a disease. Buying a dog from petland almost guarantees you’re buying a sick dog. Petland did cover the medication for the dog, but she was sick when we got her, they knew that, and they lied about it. On top of this all, she was dirty from her mess she made in the kennel on her back legs. When we gave her back to get ready to take her home with us, she wasn’t cleaned up and she had some sort of perfume on her to cover the smell. Poor pup.

I drove 2 hours to Petland in East Wichita, because when I called them, I was told that they carried a specific product. Once I got there, they in fact DID NOT carry the product. When I spoke with the manager on duty, she gave me the attitude of 'sorry about your luck.' I WILL NOT be doing business with Petland and I am also concerned about all the puppies that are being displayed. Are they from PUPPY MILLS? I sent a message to the corporate office on Monday, Aug 7th, but have still not heard anything back from them either.

This was the second time I have gone into this store and will not go back. Looking for a few items I am needing to purchase for my puppy. Both times have been completely ignored even though there are several employees walking around playing on their phones. Never even acknowledged I was in their store. The items had no price tags so I want even able to check that out after driving 40 miles so

We this store over the west side location. These folks were willing to work with us on Financials and provided all services and information we asked for. No pressuring, to buy anything, just plain service. Thank you for our new Pup, and all we brought home with her. Wonderful service here!:

Read the reviews before going in, cannot stress this enough. Understand prior to going there that puppies “on sale” are still thousands of dollars over priced but you will not find that out until you’ve been with the pup for awhile. Their warranty is “limited” as in VERY limited, it will not provide the peace of mind you’d hope. We bought a pup and Took to our family vet and found she had Giardia, and pneumonia.. The warranty covered very little of the total costs, mostly because I did not use their vet. Called Petland to tell them since our pups brother was still there and was told “the store vet is treating them, you just have to submit a claim”. I will be filling a better business bureau report. They made what should have been a great experience and turned it into something ugly for our family.

Always a friendly atmosphere. My daughter loves going to see the new puppies and get free cuddles and licks.

I bought a German shepherd there 2 weeks ago. Had her for day and half I had to return her she was not compatible with my male German shepherd he wanted nothing to do with her. I took her back and the manager Lizzy was very nice. But the dogs there are sick and kennels are dirty they have a bunch of punky kids working.. when I was there looking never saw a manager until today. Very unprofessional place. .

This place is a complete joke. Bought my dog from them several months ago and all she’s had is problems after problems. They mistreat them and get them mostly from puppy mills. They only tell u what u want to here. WAY OVERPRICED for sick animals. My poor puppy has had so many issues, but I love her to death. It’s all there fault and they never clean them up or pick up after they have done there business in the kennel. They also lied about all the shots she’s had. Absolutely ridiculous. I feel so bad for these dogs.

They do not back up faulty dogs. You go to the designated veterinarian for the first visit and any follow up visit with your own veterinarian are not covered for the warranty. Buyer beware. You could very well by a very very sick dog and one with congenital problems

Staff was very rude. We played with a puppy and tried giving it back for 15 min with them just saying hold on. They ignored every customer so they could have their own personal conversations. The girl with blonde hair with the blue streaks was extremely rude

The staff is friendly and helpful, their education of the birds in the facility are lacking and the cost is a bit excessive compared to local parrot stores, but they are amazing with all the dogs and furry friends. They always help carry and load heavy items or bulky ones. They always take the time to answer your questions. Customer service is above and beyond.

Walked in to see the puppies. Did not expect to leave with one. They got me. But ours is a sweet little miniature dachshund. Honestly though, if I did it all over again I would save the $500 that they "throw in" at "no charge." They definitely charge for it. It's just wrapped up in their pricing. They charge $500 for about $80 worth of stuff. Still a good experience.

The puppies didn't seem as clean as they could be. The workers were really nice. They were sanitizing the puppy petting cubicles between each use. The animal access was great. The dogs are extremely overpriced.

My husband, Terry & I purchased an amazing little 2 1/2 mo old Female Golden Retriever in July 2023. Although she was very pricey…. She grabbed at our heart…. We have lived with her and our 5yr old Fe Lab & 12yr old Fe Beagle for 2 1/2mo and our Miss Kayleigh Dawn Angelique is absolutely worth every Penny we spent… she is gorgeous, friendly, caring, loving, very smart… I have done her training so far from my years of dog experience, and she now at nearing 5 mo is one of our family… the other girls adore her, Kayleigh loved them at first glance… they are indoor pets but have access to 7acres of Invisible Fencing, and a pond, so she is in heaven. I’ve had dogs all my life, but I can say this little girl is as amazing as they come…. I would only say, choose wisely when purchasing and understand what being a pet parent is going to require…. Yes they’ll love you unconditionally but they will need your unconditional support, help, training, and tons of love… they don’t take care of themselves.. feeding times, potty times.. yes, once I was asked if the puppy I was selling was “Potty trained!!!!” No they don’t come potty trained at that young of an age. The Customer Service at Petland East, has been amazing as well. Even after the sale. One more thing we have sufficient Crates for each of our girls for resting, when I’ll, and for bedtime. During the day, unless they’ve been soaking wet we use it after towel drying to let them dry warmer. Our girls have an open door crate during the day on normal occasions and none have ever, including our baby Kayleigh, have had an accident in their own space. Hoping others find their special family Pet!!