1/5 GaneshKumar S. 4 months ago on Google • 3 reviews
I
booked
a
Type
U
room
for
3
nights
for
8
people
(4
adults
and
3
kids)
from
August
15th
to
August
19th.
We
arrived
at
7:00
PM
on
August
15th,
only
to
discover
that
the
room
assigned
to
us
was
Room
49,
located
at
the
very
top
of
the
property.
Additionally,
only
the
kitchen
was
accessible
with
the
card
provided.
It
was
extremely
cold
outside,
and
I
spent
over
two
hours
searching
for
assistance
until
I
finally
found
the
Gastronomie
staff,
who
helped
me
reach
the
caretaker.
After
another
two
hours
of
waiting,
the
caretaker
discovered
that
our
room
had
been
mistakenly
assigned
to
someone
else
by
their
system.
As
a
result,
we
were
forced
to
stay
in
two
separate
small
rooms
instead
of
the
large
one
we
had
originally
booked,
which
completely
ruined
the
purpose
of
our
trip.
The
kids
had
to
constantly
move
between
the
two
rooms,
which
was
a
disaster,
and
I
was
not
compensated
for
the
incorrect
room
assignment
or
the
time
we
spent
waiting.
The
following
day,
after
returning
from
the
swimming
pool,
we
found
that
our
door
would
not
open
and
kept
flashing
red.
After
1.5
hours,
we
managed
to
reach
the
caretaker,
who
informed
us
that
the
system
had
blocked
our
entry
because
we
hadn't
completed
the
check-in
process.
However,
I
had
already
paid
for
the
booking
in
full,
so
this
explanation
made
no
sense.
We
were
left
standing
outside
in
the
cold
for
two
hours.
When
the
caretaker
finally
arrived,
he
replaced
the
battery
in
the
door
lock,
confirming
my
suspicion
that
the
issue
was
due
to
a
low
battery,
not
an
incomplete
check-in
process
as
he
initially
claimed.
Overall,
I
have
mixed
feelings
about
my
stay.
Aside
from
these
issues,
the
experience
was
positive,
but
the
confusion,
long
wait
times,
and
failure
to
meet
our
expectations—especially
for
the
kids—were
very
disappointing.
I
believe
I
should
be
compensated
for
the
inconvenience
caused.
Otherwise,
it
simply
wouldn't
be
fair.