This was my first visit to this shelter. It was very clean and well-maintained. Lots of staff present that were helpful and seemed happy. I saw dogs, cats and rabbits. We didn't end up adopting today but it is definitely a place I would be happy to return to in the future. There is an accessibility issue you should be aware of. The lot drops off sharply from the street so the parking lot is at an angle – creating a slope to the front door. I think it should be manageable for most, but it is significant. None of the doors are automatic so it may require assistance for some to enter the building and access the animal areas.

I am so impressed this this place!! Came on a weekend, only place I could find that was open and allowing people to view pets without an appointment or filling out an application first. They have the most wonderful staff and a super easy process for adoption. They have a special right now; $25 for adoption includes all current shots, neuter/spay, a bag of food, a bag of treats, 30 days of pet insurance or $10 amazon card, 14 days of vet care, and microchipped. Also gave us a really nice padded fleece cat pad-I about fainted!! Plus, my 3 year old loved looking at all the animals, and being allowed to visit with the kitten (without being hurried along) in the visit room. We could not be happier with their service. The animals are well taken care of, and every staff member appeared to really love the pets. It was a great experience, we really cannot thank you enough!!! PS-Nicely done marketing department-This bag I got is hysterical!!!

Kind, caring staff. Exceptional customer service. Wide variety of pets who are very well cared for during their brief stay. Wonderful volunteers who help ensure pets get lots of exercise and enrichment. Clean space. If you're looking for a new furry addition to your family, this is THE place to go!

Very helpful and friendly staff! And now I'm a proud adopter of a beautiful cat who is beautiful and a sweetheart! Many thanks to the staff for their thoroughness and knowledge.

A terrible experience, it's difficult to get an adopted dog, filling out an application for an adopted dog is like filling out an application for a bank account or a house, I understand they are concerned about keeping the dog safe, but if I am willing to spend up to 300.00 dollars for a dog, you would think I would take good care of it.. I might end up buying a 🐶 or forget about it. Also I have a stray cat around my property and can't get no one to come and get it and give him shelter... What to do about this stray cat ? I called all over North County about this stray 🐱but it is nobody's job to come and pick up this poor stray ,..no one will come to get this cat. whose job is it?

$100 adoption fee becomes $600 overnight. If you are considering fostering or an adoption trial through APA be forewarned… I brought Callie home on yesterday for a 2-week adoption trial. Callie is a beautiful cattle dog mix. She’s not the dog I was looking for, but she’s the dog that spoke to me. I called the APA this morning at 10:30 to report that Callie was having trouble breathing. I did so because they told me that they would cover any medical costs incurred during the trial. The person on the phone asked if her snot was yellow or green. The answer was no. She then explained to me that it probably wasn’t Kennel Cough and that head congestion, wheezing, and gasping for breath can all be caused by issues like allergies and stress. Issues, in other words, that are not the responsibility of APA to treat. Knowing no better, I decided to wait. Tonight at 11:30, I drove to Veterinary Specialist Services in Manchester because Callie literally couldn’t breathe. I looked up her symptoms online - unable to breathe through nose, labored breathing through mouth, runny nose, coughing and sneezing, runny eyes, etc. Everything I read said to seek immediate veterinary support. VSS called APA to have treatment approved, and THEY REFUSED. The APA rep said they would prefer to treat her at their facility tomorrow (now today). Apparently, literally being unable to breath does not warrant emergency vet care. Well, APA, you could have treated her at your facility today (now yesterday) if the person I spoke to on the phone this morning had taken my concerns seriously. It turns out that there are communicable illnesses other than Kennel Cough. Callie was diagnosed with an upper respiratory infection that requires antibiotics, and that the vet said most certainly was acquired while in the shelter. The statement she sent home with me reads “upper respiratory infection, concern it could become pneumonia”. So, even though Callie still legally belongs to APA, and even though they sent me home with a sick dog, I had to pay for the exam, X-rays, and treatment myself, $488. I repeat, $488. Could I have waited another 12 hours to call and see if APA can fit us in for an exam? Sure. My question to you is, would you wait 12 hours if your fur baby literally couldn’t breathe? APA wants responsible people to adopt their rescues and give them a loving, stable home. At 2:00am this morning, I was fined almost $500 for doing just that, and I haven’t even adopted Callie yet. 2 stars because I believe in the mission of APA, but boy is it poorly executed. ____________ RESPONSE to APA administration’s 9/15/22 response to my follow-up phone call this morning and this post, since I cannot reply to the post. I do appreciate your prompt response and confirmation that you will not share any of the costs of Callie’s exam, X-rays, or treatment, even though you sent her home with me with an undiagnosed, untreated communicable bacterial infection, and she is still officially under your care. I’ve looked over the contract closely and understand that while within the trial period, all medical decisions are up to your discretion. It’s unfortunate that when I called yesterday morning to express my concerns, I was not encouraged to bring her in to be seen by APA staff during the day. I am new to dogs and am not a vet, so I literally didn’t know what to do without guidance. I thought it was Ashton’s job as Foster Coordinator to provide that guidance for foster and trial adoption families. I was clearly wrong since she did not follow-up on my early morning phone call. I guess when you’re dealing with hundreds of rescue animals at any given time you become desensitized to illness-induced distress. I admit that am fully to blame for caring about Callie’s well-being and taking her symptoms seriously. I was unaware that severe respiratory infections and symptoms are considered insignificant and not an emergency to those “in the know” about dog health. Given the complete lack of support I have received from APA during this trial process, I will go ahead and adopt her.

Adopted two sweet girls from here. They made the process very easy and quick. Because of Covid, everyone was wearing a mask and you weren't allowed to walk around freely inside. Instead you went online to see what pet you wanted to adopt, then got a call to verify who you wanted to adopt and then paid over the phone. After that you went to the APA and was met by an employee at a table set up right inside the front door. We were able to get the pups quickly without any issues. Everyone was friendly and took Covid precautions. Would adopt from again, but currently still loving my 2 pups from here.

I adopted my cat from here in late January, and it was the best decision of my life! I love this place and all of the support I have received. I appreciate the clinic there as well and appreciate the friendliness of employees at the APA. Thank you for making my life so much better!

I participated in their Clear the Shelter event sponsored by Tito's and it was incredible. The workers and the volunteers were absolutely amazing! The energy was phenomenal! Everyone waiting in line (and it was quite the line) was so nice and even though I went through the process multiple times before the one I wanted was actually available, I didn't mind one bit! It was lovely to see everyone gushing over the animals and watching the puppies and dogs come out to meet their new families was really sweet. I didn't come home with who I thought I would but she's the perfect fit for us

I adopted my Lynx Point kitten from them! After applying for multiple kittens at other shelters the APA made the process really easy! I’m so happy with her & I plan on adopting from them again in the future!

We adopted an adorable kitten named Lundi and the staff was amazing! Lundi loves her new forever home and we love her 💜💜🐾🐾

This place was really nice, the workerd were sweet and helpful. The kitten i got is so cuddly and loves to be pet. If you want to adopt a pet you should come here, in my opinion it is the best adoption center i have ever been in so far.

They made it a very simple process adopting my new fur baby! Great experience. Monday's the adoption fees are 1/2 price btw... and they take careof everything for you ahead! All the shots... vaccs.. treatments... microchiping... it's a heck of a bang for your buck.

We fell in love with Sampson first sight. Julie was so helpful on the phone. She made the process so easy. When we came to sign the papers they made it so easy . I had a handful with my husband in a wheelchair. They had to hold our rambunctious 5 month old puppy the whole time I had to get eveything back into the car to leave. Above and beyond.

Given we have a killer virus on thr loose, the APA was amazing. Getting an appointment can be a pain, but once you get it they ar me above and beyond. Friendly staff. Knowledgeable Vet. The works

Took good care of my fur baby ❤️. .. used the on-line to get in first thing today and I was seen almost immediately after they opened.. thanks 😊👍👌

APA is absolutely great. Looked online called and talked to Julie. Looked at one dog and brought her home. Everyone there was nice and friendly. We had been looking for months at various websites and online application. No response or call backs. Go to APA they are the best.

Adopted our newest family member almost 3 weeks ago. She came to us well cared for and happy. Would highly recommend the APA for adopting a pet!

Fast, Friendly and great price

This is Pear we picked her up in February. Her name was Almond. She so precious we lover her so much. She loves to play fetch and snuggle.

The best experience ever!♥️

This is where I adopted my best friend

The way this world is now, post/ amid covid, is such a weird place to be... mask on and please stay your distance, even if you desire to share love with a needing cute faced potential new member of your family... clean place though

Adopted my cat (then named Harlow) in June and he’s easily the best cat I’ve own; he’s very affectionate and cuddly. The staff was very helpful and the adoption was easy no prior appointments! I happen to walk in a day before visiting a cat I had an appointment with at another shelter but one cat stood out to me so I had to take him home Thank you!

Been almost three months since I've adopted my kitty and I can't say enough how happy I am with her and the whole experience! Robert was informative and helpful from start to finish and made the entire adoption process enjoyable and easy. Would 10/10 recommend him to anyone for their pet adoption needs. Will definitely ask for Robert when it's time for another fur friend!

I definitely recommend this animal shelter if you need to find a new furry friend or sadly rehome one of your own. I had to surrender two of my kitties here it broke my heart but as soon as I walked inside I could tell they would be in good hands. The atmosphere is very welcoming and the cat room is so peaceful for the cats playing calming music. A happy end to my story is that this amazing rescue found new homes for my two precious fur babies in under a month. I'm so thankful for this rescue shelter and can't recommend them enough! 🩷

I want to thank the Brentwood APA for all their love and dedication to making sure all the fur babies have a home. I walked in the door last April just to look... Needless to say, I went home with my sweet boy, Max. He has brought so much happiness and joy to our home. You never know what was missing from your life until you bring home pure love. Thank you, APA.

Have rescued multiple animals from this facility. They do good work snd are always pleasant and happy go see rescue return fir s visit. The clinic is great as long as its nothing serious or if tests and such are needed as they are not a full serve clinic. They are up front about this. Great place

Mixed feelings. Staff was a bit unfriendly when we walked in. We started to just leave after just standing at the door while a young lady just stared at us, and did not say a word. After Finally just walking to the back , we were finally greeted by the woman that works with the cats. We felt she was trying to push us towards a certain cat and after we got her home, we understood why. We love our Taki but we do have a minor concern over pre-existing medical condition, but she’s part of the family, and we treat her as such!

Had an incredible adoption experience here! Very apparent that staff really knew and loved the dogs in their care. With small children and an existing dog they were such a help to find the right fit for our family. Additionally, staff gave our two little ones coloring pages and crayons and were so welcoming, friendly, and willing to answer any questions with honesty, details, and a smile. Big shoutout to Angel who gave our little ones headphones and fidget toys, allowed them to ask questions, and explained in such a sweet, child-friendly way about the animals, what to expect when walking though to see animals, etc. The staff really made the experience here. Thankful for all of their love and kindness for animals at APA Brentwood.

Staff was good, caring towards the animals. They let you choose which dog, or cat you want. The animals are well taken care of. Easy to get a pet just pay the adoption fee. We got another cat to be with our cat as a sibling.

I wish I could give them more stars. From talking to Belle, to the very sweet front desk ladies, to the lady who sat with us as we played with the puppy to the entire adoption process. Everything was just top notch. Would HIGHLY recommend!!!

Great place to adopt. They will let you adopt a dog even when you have kids. They don't discriminate like other places. The staff is knowledge, professional, friendly. Our dog will make a great addition to the family. It was an easy process we were in and out in less than an hour. Highly recommend.

We just adopted a pup from the APA. We visited several shelters to find the right dog to add to our family. The APA was a far different experience than other places. They were informative right from the beginning via email. When we arrived, it was obvious they were taking several precautions for their safety and ours in regards to Covid. The place was clean and smelled clean. We fostered our dog first and he got sick. The center was very responsive. When we adopted him, they were so friendly and clearly loved the animals in their shelter. They were not jaded by their experiences with animals and never seemed bored. Every single person we had an interaction with was very interested and attentive in us and our dog and wanted to ensure a positive experience. I felt they were very transparent and you can tell this is a staff who chooses to do what they do every day. Thank you, APA, for your support as we begin our adventure with our new family member.

I saw the dog on the APA website on a Sunday night. I went over Monday morning and checked him out. I was hooked. I gave it about an hour of thought then called my wife and told her I found "The" dog. And did the adoption over the phone. I picked him up after work and we started our life together. Thanks APA you were Great!

I appreciate everything you do 4 my dog ice you are all so friendly but he loves you all

They are the nicest people and so welcoming. We are fostering a beautiful cat for two weeks hoping she falls in love with her doggie brothers to be...

Always so friendly. Great animals!

Nice and quick. Seemed knowledgeable.

Excellent pet care at affordable prices. Very friendly staff. Our dogs love to go there.

We recently adopted our newest family member, a sweet dog who we named Chloe. I cannot say enough good things about our experience with the APA. We worked with Robert who is awesome! The medical attention she received before her adoption was incredible. The cost of her medical through our family vet would have been a hefty expense to bear. Considering the additional cost for her daily care while at the APA her adoption fee was incredibly reasonable with all the vet care received! So much so, I am paying it forward monthly hoping to make sure the APA can continue their incredible work. First donation already done!

We adopted our second animal from this location and everything always goes smoothly. They are always friendly and helpful in picking an animal out.

Posted a picture of Charleygirl with her new brother KY on the couch her first day home. Her older sister Shadow (black dog) on the floor on your website will ad a current one too. Adoption was fast and easy . They also gave us a puppy picture of Max that I had adopted there 13 yrs ago. He passed away Oct 27, 2020. Staff was very helpful and friendly.

Nice. You can actually go in to look for a pet to adopt. Better than online viewing at other places

Great place. Employees are always friendly and helpful. Love our new addition.

Dog

I'm always happy with the service when I go to the APA for my dogs appointment. Never disappointed!!

Great pets.. staff was fast and friendly

Adopted a tricolor kitten last year, very smooth and fast adoption process, friendly and helpful staff. And they offer 14- day wellness period when you can take your adoptee back for free health check-up after adoption

They were so nice. The dogs are clean and we'll cared for

Very nice people there. I was transporting an owner surrender to them and they were wonderful. Sincere and genuine.

They were absolutely wonderful. They do so much to help animals in need

I got a cute puppy .

Excellent clinic and service!

Was unable to find any information regarding euthanasia services and pricing

Awesome folks, taking proper precautions, took good care of my baby boy til we adopted him.

Great organization.

Our family adopted an 8 we old male kitten , we couldn't be more happy . Thank you

Wonderful people who take excellent care of the animals here. Not to mention the strict adoption policy!

Caring vet and staff! Genuinely cares about your pet

Love our new puppy