Terrible,un informed,clueless staff and rude manager Bought levian ring had it 2 months and the stone came loose took it back and it was sent back to ernest jones repair department A month later phoned to find out were it was and was told the back off the stone was damaged and it was being sent back to levian and was also told i would have to pay £290 on a ring with a lifetime guarantee after 2 months of ownership.phoned numerous times too find out what was going on,none off the staff knew what was going on including the rude manager who denied knowing anything about it(even though it was her who said we had to pay)had to phone numerous times as no one contacted us back Complained to head office got a call that day off manager apologizing and stating she didnt know about the problem Was offered a new ring(not in stock) Refund or the ring repaired free off charge I wanted my ring back so took the repair Went into the store today,ignored by a staff member who was messing with some watches Eventually got served and was told i couldn't have the ring until I paid £290 Said i would not pay she said she would have to speak to the manger who wouldnt come out off the back room and speak to me Was made to wait 20 minutes while she read through the notes,eventually got the ring and didnt have too pay I would NEVER NEVER buy anything off ernest jones again disgracefull service and attitude towards there customers

Superb service today from Charlotte. Helped my fiancée find her perfect wedding ring, found us a great price within our budget and was a pleasure to talk to. Really friendly and relaxed, outstanding and would definitely recommend.

Much more upmarket watches and prices to go with them. Helpful friendly staff.

My partner proposed from a ring from your self, it was absolutely amazing, we came in to have it changed, the staff couldn't help us more, we had a little accident spilling hot chocolate everywhere (my 4 Yr old) and they was complety understanding and made us feel very welcome, 10/10 regarding all aspects..

Very knowledgeable staff who know their stuff about watches. Got a great tissot at a bargain.

A fan of Ernest Jones Jewellers, but my first visit to this Ellesmere Port shop on the 5th October and had an exellent experience shopping here. I was looked after by Kelly and Rhian who was very knowledgeable and extremely professional regarding my Breitling watch purchase. I would highly recommend this business and these members of staff to anyone. Kelly and Rhian are an absolute credit to the Ernest Jones Establishment. Thankyou for looking after me. 🙂))))

Rhian was absolutely amazing when I recently visited, she was so helpful and looked after me so well. She communicated brilliantly and helped me find the perfect ring. I wish her all the best with her training to become a regional manager. She will be absolutely amazing! Thanks again for all of your help! X

Fabulous shopping experience. The sales advisers couldn't have been more helpful. I would recommend a visit without hesitation.

I have visited this store many times as just a browsing customer. Recently I wanted to buy a ring to complete the matching set I have was in the Leeds store and was browsing for a few items when I got assistance I asked the lady if the ring was Available to purchase and she had a look on there system and advised it wasn’t and I did ask if it’s possible to get the ring from any other store and she advised it wasn’t. I was totally gutted as I knew I wanted this ring at all costs. Anyhow me and my partner remembered the outlet store in Cheshire oaks and my husband advised it’s worth giving them a call to check. He called the store and they advised they have the ring in stock and in store it’s available to purchase and to my luck in the exact size I need ! The manager Jeanette was helpful and advised a team would ring to take payment over the phone and they can send the parcel for delivery to my home address as I do not live close by. Eventually had someone ring confirm all details and it was that easy ! Got an email confirmation of the order and it was delivered the next day. The ring is beautiful and I am so happy. Thank you to Jeanette and her team for being so helpful. Will definitely be going back to this store. Thanks again !

I have spent a fortune here in the last 2 years, an engagement ring, wedding rings, general gifts etc. Had an issue with an item not being exactly right, wont go into details but the staff were fair, courteous, professional and resolved the issue competently and expeditiously to our satisfaction. Thank you, Im sure I will shop with you again in the future

Staff are very friendly and the jewellery is gorgeous, and if they haven't got your size ring in store, they will get it in for you.

Poor service, wasn’t even busy and the staff were so dismissive I felt like they wanted me out before I even tried anything on. funnily enough remembered to offer me the warranty but didn’t even ask to resize the watch. Selection of watches was as poor as the customer service.

Address is completely wrong, google maps takes you to the port arcade where we were told it has never been. Tried to call to get more information and no answer after several tries. Poor effort

Staff are always really helpful and friendly whenever we go in. Store Manager has helped us a number of times now and she has been amazing each time.