1/5 Deena s. 1 year ago on Google
Following
up
with
the
reply
:
It’s
very
unprofessional
to
do
that.
You
don’t
confirm
someone’s
appointment
on
the
phone
and
tell
them
they
are
able
to
change
it
from
Wednesday
to
Saturday
(rescheduled
it
with
more
than
48
hour
notice)
without
an
issue
and
then
text
them
the
following
day
saying
oh
it’s
not
confirmed
unless
you
pay
the
$150
deposit.
I
have
only
received
two
missed
calls
in
total
from
the
management,
I
was
at
work
and
was
unable
to
answer
the
call.
When
I
phoned
on
Monday
to
reschedule
my
Wednesday
appointment
I
was
informed
that
I
was
able
to
shift
the
Wednesday
appointment
to
Saturday
and
the
booking
was
confirmed.
I
was
not
informed
at
all
regarding
having
to
pay
$150
deposit
upfront.
It
was
really
unprofessional
to
text
me
the
following
day
informing
me
that
the
booking
is
not
confirmed
unless
I
pay
$150
deposit.
I
have
never
canceled
a
facial
appointment
with
chloe
last
minute,
it
has
always
been
rescheduled
48
hours
prior
thanks.
I’ve
checked
through
my
messages
with
love
beauty
and
I
have
sent
through
proof
when
I
had
a
flat
tyre
a
few
weeks
ago
to
reschedule
the
appointment
last
min,
and
early
of
the
year
when
I
was
sick
(did
send
through
a
medical
certificate).
I
understand
where
you
are
coming
from
but
the
way
it
was
handled
wasn’t
nice,
especially
to
a
customer
who
has
spent
so
much
over
the
past
year
at
your
business.
Thanks
Been
a
loyal
customer
for
over
a
year
now,
I
have
been
going
to
love
beauty
for
my
monthly
facials
,
waxing
,
even
spent
so
much
on
all
their
products.
If
you
get
a
facial
with
chloe
or
kyna
they
are
absolutely
amazing!
I
even
recommended
a
few
family
and
friends
to
get
their
facials
done
at
love
beauty
(which
some
of
them
do
go
there
now
on
a
regular
basis)
.Unfortunately
the
management
and
owner
on
the
other
hand
has
terrible
customer
service.
I
had
an
appointment
originally
on
Wednesday
(26/10/22),
which
I
called
on
Monday
(24/10/22)
to
reschedule
it
.
I
did
reschedule
it
to
a
Saturday
and
the
booking
was
confirmed
over
the
phone.
Yesterday
I
received
a
text
message
stating
that
I
would
need
to
pay
$150
upfront
for
a
“deposit”
to
confirm
my
appointment
on
Saturday.
I
don’t
think
the
situation
was
handled
fairly
as
I
rescheduled
the
appointment
with
more
than
a
48
hour
notice.
I
contacted
the
owner
asking
for
clarification
on
this
issue
as
the
text
message
sent
to
me
was
asked
to
bank
transfer
to
her
account.
She
responded
with
it’s
a
policy
in
place
for
clients
that
cancels
last
minute.
Which
made
me
even
more
upset
as
the
last
appointment
I
had
with
them
on
30/09/22
Friday,
I
had
a
flat
tyre
and
was
unable
to
make
it
to
my
appointment
ontime.
I
rescheduled
it
and
even
paid
via
bank
transfer
for
the
service
upfront
before
going
to
the
appointment
.
They
did
phone
me
once
in
the
afternoon
but
unfortunately
I
was
at
work
and
was
unable
to
answer
their
call
,
but
to
get
a
text
message
in
the
morning
not
even
a
phone
call
regarding
that
my
appointment
is
not
“confirmed”
until
I
pay
$150
shows
how
poorly
they
handled
this
situation.
Prior
to
this
I
have
always
shown
up
for
my
appointment
and
not
once
have
I
not
shown
up
without
notice
.
It’s
upsetting
how
this
is
how
the
situation
was
handled
.