Absolutely horrific experience. Did more harm to my child than good. Completely unprofessional, inexperienced staff. The staff was 45 minutes late checking us in. The nurse was 30 minutes late, asked some questions then said she had to be excused but would come back.. (she never came back). My child was forgotten and left in a room alone for an hour. At 1 pm the counselor gave my child a “binder” of work to complete (with no instructions), then left my child alone for 2 hours, totally overwhelmed and anxious! My child found their own way (on their first day there) to Group Therapy. In therapy, my child was called out and asked to read (which caused nervous stuttering). Then the therapist asked my child a question and when answered, the therapist laughed at my child in a public setting! When my child asked a question about the check out/ dismissal procedure, my child was ridiculed (by a different therapist!). It was my child’s FIRST DAY! When I returned to speak to them about what had happened, I was brushed off. The counselor actually tried to say “well, in the real world, this stuff will happen”… Really?! No apologies? Going to rationalize this like some “exposure therapy?!” By the time I got home, the Psychiatrist who we had a ZOOM scheduled with 2 days from now had already canceled our zoom! Granted, I did say we would NOT be returning tomorrow, but no phone call, no apologies. Totally shocking! My child went through a different program nearby, 2 years ago, in a darker place, and came out on day 1, chatty and with a smile. 2 years older, in a better place, comes out of Rogers, on DAY 1, in hysterics, begging to not go back?! absolutely floored, shocked, disappointed, angry, and HORRIFIED that I put my child in their hands to help heal and they made things WORSE and sent them home humiliated, belittled, anxious and in hysterics!!!!!!

Rogers Behavioral Health in Hinsdale is the BEST place for anyone struggling with their mental health. I received outstanding services in Rogers' PHP and IOP Adult Anxiety and OCD Programs. Completely turned my life around. Recovery is a long, difficult road - and it does not look the same for each patient. The therapists at Rogers in Hinsdale provide individualized treatment that puts the patients first and makes sure the patients' needs are met. I am very grateful to have found this place. I recommend it one million times over. I cannot thank Rogers enough!!!

Programs aren't explained clearly or they are exaggerated to potential patients. Once you're in their system they want to keep you in it. You're seen as a dollar sign and not a person. The program that is supposed to be personalized to you is basically you sitting in a small room "individual room" where if you're lucky, and get a therapist that cares, they will give you things to work on. If not, there isn't really structure, realistic goal setting, or any guidance. If you ask what skills you should work on you get told to ask your peers what helps them. If you ask for more structure or help your told you need to have more initiative. You're left to fend for yourself. The ptsd/trauma program is a complete waste of time for anyone that needs to process any complex issues. They will not spend any time processing anything with you. In fact, they don't seem to understand the hypervigilance, lack of trust, or any other related issues that come up with ptsd and focus on anxiety exposures to limited degrees instead. After working by yourself all day you get to listen to a skill building lecture of limited value, where there isn't a lot of discussion, let alone time for it. If you don't just magically develop skills, you're treated like it's your fault and you're not trying hard enough, or just told to trust the process -based on who you talk to. Psychiatry is very inexperienced and couldn't answer simple questions. I stopped trusting them to be able to provide me care. I tried to discharge twice my last day of program. The first time I was cornered by two therapists in that small individual room and felt like they were trying to talk me into staying instead of listening to my concerns. I felt trapped and was treated like a child. Then later that day I met with a Psychiatrist who was condescending and stated I couldn't use my rational brain while being in such a state of anxiety, and to trust that they knew what I needed. They tried to push more medications on me, which I didn't want and refused because I made up my mind to discharge. I just asked for them to refill my lexapro and stated the program wasn't for me and that I didn't find it helpful. I was told this would happen and it never did. Within 15m of talking to the therapist about discharge front desk staff and others knew I was leaving program. They don't seem to care about hippa. I tried to talk with the program director after my bad experience and they said they'd look into it. He didn't. I also reminded him of the refill. I heard nothing back. My pharmacy said they refuse to fill it. I now have three days of my medication left. So they are nice if they are making money off you. If you want to discharge and realize they will no longer get the insurance payments then they suddenly can't answer emails anymore, wont refill medications like they promised they would, or care about your overall wellbeing. They would rather me go into a mental health crisis than refill a basic antidepressant, so really think if this is the place you want in charge of your care. There are better places with more caring therapy teams and Psychiatrists than this. This is not my first php program and I have never had this kind of experience anywhere else. I'm now scared of going into any future treatment center because I expect toxic behavior like this from toxic people, not mental health providers. The overall culture of this place is awful and had been a setback in my overall treatment. Do not go here. Seriously

I have never experienced such rude “professional” staff as I have at this program. During my very first family therapy session with my daughter’s family therapist, I tried to voice my legitimate concerns that despite my having been clear that my primary goal for her being in this program was the evaluation and management of her medication regimen, no changes had been made in over her first week in the program. Additionally, I was concerned that my daughter was telling me she was in so many substance abuse group therapy sessions. While trying to convey this to the therapist, she cut me off, started talking over ikr, raised her finger at the camera, and continued to talk over me until she finally told my daughter’s mother that she would call her back because she “wasn’t going to be spoken to like this.” First, I never said a single inappropriate word; I was quite literally trying to share my concerns, which she clearly didn’t want to hear. Second, she never did call my daughter’s mother back anyway. She simply hung up and went on her merry way, I. I have never in my over 50 years on this planet been spoken to by a Behavioral health “professional” in any manner remotely resembling this. She might as well have put her fingers in her ears and said “la la la”. It would have been just as professional. I did call and speak with an administrator, who seemed to take my concern seriously. But when I hadn’t heard back before my next call with this family therapist, I called back and asked for some follow up. I received a call back from a Director of Operations who was nearly as rude as the family therapist. She started the conversation off very rudely and condescendingly. It FELT like perhaps they had had an internal conversation about the prior call with the family therapist, and they had assigned blame for the poor direction of the call on myself, and therefore this Director was going to act rudely to me in response. She actually asked me, “Well, what did you expect to be done? We have had several internal conversations about that call, and we considered it resolved.” Now, how would I have known it was resolved if they weren’t planning on calling me back? I was really just surprised with this person’s tone with me when I had never spoken with her previously. She seemed to be acting “fake” confused that I would have ever even want anyone to follow up with me if they hadn’t specifically promised to do so! I have worked in health care for three decades and every single time I have ever received a complaint, about ANYTHING, I have followed back up with the person who has complained. And I have done so whether the complaint has ended up being valid, not valid, or somewhere in between. I just don’t understand why the starting point for anyone would be to NOT follow up. In addition to the extremely disappointing lack of professionalism I have experienced, sadly my daughter’s mood has shown no improvement. I suppose the silver lining is that it’s shown no further deterioration either. In the more positive side, I have actually been encouraged by the lead psychiatrist in the program. He seems incredibly sharp, and did end up having a completely valid reason for the initial delay in addressing my daughter’s medications. He has begun making changes and I’m hopeful they produce the desired results. Also, when I initially called to complain about the terrible first call with the family therapist, the assistant administrator (not sure of exact title) who called me back was very compassionate and professional. He, too, was a doctor. So it seems like they may have a solid medical staff, perhaps, but the actual therapist I spoke with and their operations person leave so much to be desired that I wish I’d opted for a different program altogether. There are other equally qualified medical professionals at other programs, and at least at. These other programs you wouldn’t have to deal with these two just awful, unprofessional, and rude people. I can’t really express how disappointing it is, particularly given the nature of the program.

Where do I even start? Rogers Hinsdale was beyond anything I could have asked for. From the very first phone call to my last day I felt like family. The individualized care was beyond my expectations and it’s unique approach is what makes it the best place out there. The team of administrators, therapists, doctors, and nurses were absolutely amazing. Rogers is by far the best care I’ve ever received and it gave me my life back in so many ways. If you struggle with any mental health or addiction issues Rogers is the place to go. Thank you everyone for everything you have done, you’ll always have a place in my heart and life.

I went here for PHP back in December of last year and i was really not doing the best and got sent back inpatient. I was very angry and hopeless. But that was the decision that changed my life. Thank you guys. I am thriving now and doing so much better. You guys are so supportive and kind. Life does get better. -Makenna

I attended the FOCUS program at this facility for a few months, and it was somewhat helpful. The facility is quite nice and the staff are very kind and compassionate. There can be a lot of free time during PHP, which can be a double-edged sword at times. It is really important to advocate for yourself, or you won't get much out of your treatment to be honest. The provider that I saw at the tail end of my treatment (I was seeing another but she left) was very understanding and actually took the time to sit and talk with me which is very rare when it comes to psychiatrists (unfortunately). However, my biggest complaint is how much this place costs. For 3 HOURS (IOP), Rogers billed my insurance $1100 per day and that didn't include provider visits. To put that into perspective, another facility near me billed my insurance ~$2000 for INPATIENT care, which included a bed, 24/7 monitoring, medication administration, and group therapy throughout the day. If you have good insurance and have tried other treatment facilities without much success, I would give this place a shot.

Within three days of starting the anxiety program I was being corralled into an ambulance against my will. On the first day I arrived, filled out paperwork and was then led by one of the staff into the group therapy room. Growing up, I was bullied incessantly in school which led me to develop PTSD. I walked through the doorway and was greeted by a room full of strangers staring at me. I tried to hide the panic and made my way to an empty seat. The therapy room had a classroom setting to it which put me on edge. The table was so small that I could reach across and touch the person sitting across from me. Another person was seated next to me less than half a foot away, another behind, it was hell. I froze in my chair and turned my head to the side trying to avoid eye contact with the woman in front of me; and waited for the clock to burn down so I could get out of there. About an hour into the lecture, I began having flashbacks of school due to the environment. The anguish continued until lunch where I was given a bit of respite. I texted my dad to try to calm down to no avail. He said to hang in there and give the program a chance to work. Lunch ended, and once again I was sardine canned in a room of strangers. Fortunately, it was time for individual assignments and I was led to a room at the end of the hallway. More filling out papers, and then we were given an hour of one-on-one time with our therapist; probably the only useful part of the program despite it being 6 hours long. We had group therapy two times a day for an hour. I told my therapist I couldn't go back due to my PTSD and she acquiesced. She told me she'd be back to check on me in 30 minutes. An hour passed and there was no sign of her. I was paying them to stare at a wall. Memory's a bit hazy but I remember coming home the first day, putting on my boxing gloves and hitting my wall. Day two. The majority of the day was spent in my private room wall-watching because I was unable to attend group. The staff knew I suffered from PTSD but kept hounding me to attend the group meetings. I was left alone for a prolonged period of time again during therapy time, snapped, and tore my binder to shreds out of frustration. Occasionally, I'd get up and go burn the clock in the bathroom because I wasn't allowed to leave early despite gaining nothing from the program. When I got bored of staring at the wall in my room, I'd go sit in the lobby and stare at those walls to get a change of scenery. There was a PTSD program but it was full and I couldn't transfer into it. So, I was paying money to stare at walls and eat candy in the lobby. As a cherry on top, the schedule clashed with my boxing so I was prevented from doing something that was actually beneficial. I didn't even want partial hospitalization but Rogers wouldn't let me do the 12:00 - 3:00 program because they were alarmed of my mental state. Ironically, all they did was just make things worse. Got into an argument with my dad upon returning home because the staff reported me for my behavior. Day three. Arrived and went to my room and was given daily check-up worksheets to fill out. I circled majority 6's and 7's. When the psychiatrist came in and looked at my worksheet, her gaze remained fixated on it for a good 10 seconds. She sat down. I noticed a change in her demeanor. She asked me how I felt, and I responded I wanted to shove a pencil through my wrist out of frustration with the inept program and endless worksheets. She grabbed the pencil holder and slid it away from me. "Am I in danger?" she asked me. I knew what was about to happen. I reached for my backpack and stood up. She stood up, blocked the door and called for help. I left the room and was followed to the elevator by four staff. They tried riding the elevator with me and I got off before the door closed and trapped them on the lift. There was a standoff for about 5 minutes before the EMTs arrived via staircase. I was escorted downstairs and transported to a mental ward. Still paying off bills months later.