If you value your time don't waste your time at this doctor's office. I have been a patient here for 3 years, and I only book appointments to see my doctor. When I first started seeing my doctor, I would usually only wait 20 minutes max. During my last three visits, including today, my wait time has been 2 to 3 hours. This is an unacceptable wait time for patients who have took the time to make an appointment. Trust me, save yourself the time and find a different doctor's office.

Even 1/5 is a lot for them. The most horrible service I could get. The young lady behind the counter is so irresponsible. It was our first time visiting this clinic, when we arrived I asked her how the process is working here and if the doctor is available today for an appointment and she told me just stay. My pregnant friend and I stood there for more than half an hour. And there were like 7 of us standing in a line. Since no one was called to go and visit the doctor, I asked her how long do you think it will take and shockingly she told us "Why are you waiting here? doctor has no availability today" and she told this to all of us standing there in a sarcastic way and she even laughed! I would never go back here and I recommend nobody to go there until they provide this kind of service. It's a shame that the nearest and only clinic around York campus is this horrible one. I hope university or even the manager will care more and make a change! *My first (and last) visit was around 1 month ago.

I was there with Symptoms of an ankle fracture. After 5,5hours of waiting, I got the prescription for a x-Ray. The x-Ray results have been sent back to the apple tree clinic within 2 days. The clinic staff told me they will get back to me within 1-2 weeks! If you don’t wanna walk around with a horribly painful ankle fracture for 2 weeks, go to another clinic!

Do not recommend this place at all. They do not value your time. Firstly, the phone booking guys are apparently in the Caribbean and do not know which pediatrician is working at what location. I booked for my 6 month old daughter's vaccine and learnt that the family doctor does not administer babies vaccine. Secondly, Dr Finckelman who had previously administered her the vaccine was not available and the other doctor, Dr Freedman would not accept booking for the day. So in the snow and stormy weather by paying parking I had to come back with no vaccine. The staff didn't know which doctor works at the clinic. It's chaotic management and when I asked for the supervisor, the supervisor who fished for reviews the other day did not even come see me once. Don't get harassed by the clinic and look for a better place for your babies.

Quite simply the worst clinic in Ontario. Doctors are fine. Literally everything else is criminal-levels of neglect and dishevelment. If you go here with anything less than minor ailment, archaeologists will find your skeleton remains still waiting for your doctor eons later.

I wish there were a 0-star option. The worst clinic I have ever been to. Located at University, you have this naive taught that their first priority is the well-being of students, but all they think about is taking as much money as they can. As an international student, I have my UHIP and beneficial plan. I have been to 4 different clinics before, and everywhere was tried with respect and kindness. And all the time, my visits to walk-in clinics were covered by UHIP. But at this clinic, they told me that my coverage is around 80% or 70%, so I need to pay a difference, and also, I need to register and pay for every particular problem I want to discuss with the doctor. Okay, fine, I can go with it, but when I spoke with a doctor, he only made it look like what I was asking was something unreasonable (the issue was a skin problem). He barely wanted to give me a referral and was trying to say that it was just because of masks, saying all the time you can always put cream... (spoiler when I visited a specialist back home, I discovered that my problem needed to be treated, and it wasn't my imagination). Then he finally did a referral (he told me it could be up to 6 months again trying to talk me out of it). So now it's been more than six months I didn't get any confirmation at all. So after the visit, I was left with a few dollars less in my bank account, and a horrible aftertaste that all my problems were nothing and a feeling that I don't understand anything about my body and its comfort.

Absolutely worst clinic. Booked appointment for 4:45pm and couldn’t see doctor for until 6pm. Legit what’s the point of appointment. Finally, got in Dr.Ko, Ricardo legit took 3mins to get done with stuff and rush everything just so, he could leave on time.

Very busy all the time its best to walk-in early in the morning for walk-in patients. Appointment via call is impossible. I have tried that many times, the staff is soo busy that they dont pick up any calls. You can experience the phone ringing and not being picked up by anyone when you are there. The doctors and nurses are very polite and help you as much as they can! The problem only lies in wait times and appointments. You either have to go there book an appointment for some other day or you have to reach there early in the morning to get a walk-in appointment.

The technician was rude!! Telling me off just because I didn't bring a physical copy of my form. Like for god sakes, I literally just transferred to York University. We weren't supposed to bring physical copies of our forms when we were at UTM. And continued pestering me about it through my consultation. Waited 3 hours for a doctor to sign a piece of paper and it wasn't even done properly... Probably gonna end up having to visit another location to get it done. Was still charged 75 dollars. And they don't accept most insurances.

WORST MEDICAL CENTRE I'VE BEEN TO!! Doesn't even deserve a 1 star. I was having few difficulties and i had to stay there for more than 3 hours to meet a doctor. Although i tried asking the receptionist a few times he kept saying there are more patients even though they came after me. Thank you for wasting my time. Didnt even get to meet the doctor i gave up and went cus they closed.

I come here for the convenience of having a clinic on campus. The staff are very friendly and helpful; they’ve always treated me with dignity and respect. Dr. Freedman is very professional and has addressed my concerns in a timely manner. The only downside of coming here is that as an international student all apple tree clinics have a $15 co-pay and I wish that wasn’t the case. Aside from that, I’ve always had a good experience here!

Been coming to see Dr. Wong for prenatal checkups. He’s very knowledgeable and has answers to all of my questions. The service here has generally exceeded my expectations. They don’t have much specialized equipment here, so they have to refer you for tests. But otherwise very good.

Absolutely horrible service. I went with my friend to meet a doctor and we had to wait over 5 hours , and since no one called us, we went back home after wasting all that time. The people working there were not helpful at all and were rude too.

Visited 3 weeks ago. GP asked to get some tests done. Already done with it but no updates since then. Nobody answers the calls. Lab says they have sent the reports. But GP@Apple tree is not proceeding further. People would be in pain/trouble but they care zero.

I have been visiting Appletree for past 4 years and I am really happy with the service and doctors. Jerone, who is current manager is an amazing staff member 4700 Keele. Always polite and helpful. All the staff members are amazing. I have seen Dr. Laham, Dr. Wong, Dr. Singh, Dr. Freedman and Dr. Ricardo here and all of them are super nice, especially Dr. Wong!

I saw Dr. Andrew Kriger,(Family Physician) for a follow-up with backpain. By far the worst and rudest experience with a medical "professional" I have ever had. Andrew treated me with contempt when I inquired about getting imagining done to diagnose my injury. He did not entertain it at all, failed to perform any sort of physical/diagnostic tests and just guessed at what my problem was. He said to me, that if I wanted imagining and comprehensive medical care that I should drive to Buffalo, USA and pay for it there. His solution was to give me a piece of paper telling me to take more acetaminophen and ibuprofen to help with the pain and refused to give me any answer as to WHY I was in pain. Horrible individual and one of the worst "doctors" I have even met with.

Lovely places. Although wait times can be long, but the medications that doctors prescribed me work every time! The receptionists are nice too!

I don’t want to give at least a one star. Today, I visited the Apple Tree medical centre to inquire whether my friend's X-ray had been faxed to them. Unfortunately, my friend couldn't make it to the center due to her fractured leg. However, I was appalled by the unprofessional and rude behavior displayed by the ladies at the front counter. When I asked if the X-ray had arrived, they dismissively told me to check it myself, claiming they were too busy with other tasks. To make matters worse, when I inquired about the doctor's departure time, they simply replied that they didn't know, without any further assistance. It is utterly unacceptable for a healthcare worker to treat a patient in such a manner. I am deeply disappointed by the appalling level of service provided by this establishment. Horrible service ever.

The prolonged wait times were extremely frustrating. Despite arriving promptly for my scheduled appointment, I found myself waiting well beyond my designated time. The lack of adherence to appointment schedules not only caused inconvenience but also demonstrated a disregard for patients’ time and well-being. Furthermore, the customer service I encountered was subpar. The staff appeared indifferent and disinterested, failing to communicate effectively or provide clear information about the delays. There was a distinct lack of empathy and understanding towards patients, leaving me feeling unheard and undervalued as a customer.

This is by far the worst clinic I have dealt with my entire adult life. From the front desk girl who speaks on phone like she has a sore throat and hangs up on you when you tell her to speak up. A requisition form took over 3 days to get sent to the ultrasound centre from an appointment I had with Dr Laham on July 26th. He sent my form to my file that I don’t have access to which led to my form not getting sent out and I had the bounce around with 6 agents on the phone. Tracy also hung up on me when I tried to explain what was going on. I took the day off work to go for my ultrasound appointment only to get there and they still have not sent my form to the centre that I had requested 2 days prior. Their service is so bad that they have a horrible reputation. The nurses, receptionists and some patients at the ultrasound clinic all confirmed that you guys are the worst. The most unprofessional staff to ever work in health care. Very snobbish with little to no experience, accountability or sheer knowledge. If Dr Laham had sent the form straight to my email as he always does I would not have had to waste my Uber fare and 4hrs of my life dealing with your incompetent staff over the phone and the receptionist at the front desk of the Keele location apple tree. I was moved to tears out of frustration. You all are the worst

Worst medical centre ever. The wait time is greater than one hour on their good days. There is no one sitting at the front desk, so even if you have the simplest question, still you have to wait for a long time for someone to finally show up, and yet they won’t even listen to you properly. Rude and disrespectful staff who never care about the patients. I feel so sorry for all the York students who have to go to this clinic

Dr. Finckelman saw us for our baby's vaccination. She was super nice and we could tell she was a professional when it comes to babies. She made us comfortable right from the get go and we would love to visit again.

If I could rate it 0 stars I would. Waited over an hour and a half with an appointment. They took walk ins before me. When I went to the desk to ask what was going on all they could say was they were behind. This is my second time experiencing something like this. I’m not coming back and will find another doctor, although Dr Laham is my primary family doctor.

This branch is superb! This is where I do my check ups and my vaccinations. Dr. Laham takes good care of my health since day one. Supervisor Jerone and the nurses are very kind and answer all my questions. Will definitely recommend this branch.

The doctors there are terrible, If you have more than one problem they tell you to book another time and come back as per their policy Dr.Andrew or so did that.so they can cash in using the health card.I sign up for Dr. Wang, and then after an hour I get an indian doctor. Dr. singh.

It's a fantastic group of people running this clinic. Pleasant reception experience, and always a good and knowledgeable conversation with the assistants, nurses and doctors. Each of them is so kind and caring with the patients.

I tried to make an appointment today around 3:15pm, the man who answered the phone was extremely rude. It's literally your job to answer questions and be helpful??? Just because he is fed up with his job doesn't make that my problem.

This location never has a receptionist. The staff complains always that they are understaffed, which is not an isolated incident but every time I have visited over many months. The average wait time to see a doctor is two hours and appointments are not available to international students with UHIP insurance. As this is the only medical option on the York Campus it’s completely unacceptable

I am disappointed that there was no less than 1 star to rate this branch as they absolutely don’t deserve even one star for the service they provide. To clarify, I am not speaking about doctors as my doctor is great! But the staff’s attitude is unacceptable and sooo disrespectful!! One of them hung up on me a few weeks ago and when I called back to request to file a complaint, she/they gave me a fake email address to write to! I realized this when I contacted appletree’s general email who replied confirming that the email address that I was given was fake and promised to investigate the rude incident that occurred to me, but they never did!’ I wrote them back and they still haven’t replied to me even after more than 4 weeks! I can’t believe they tolerate such incident where a member of their staff deliberately deceives a patient and humiliates him! This is so rude and unacceptable!! Terrible customer service! It’s pity as they have good doctors working there, they should be supported by a staff who at least respect patients-not treat them in such awful manner!!

I only rate the doctor that attended to me the 5 stars but the nurses at the call desks are complete useless individuals I have ever met in my life. Especially those young brown ladies. Very awful. Very rude, ignorant and seem to be selective. I booked an appointment and found only 2 people ahead of me and I was forced to wait for 3 hrs. I don't understand how they run that system. They should just get out of there and go home. I totally undemimed what they might have studied in school. Unqualified individuals given opportunity to serve but in turn killed the chance because of their incompetence. Nkt!!

I made my last visit to Appletree on Tues, Feb 7, 2023. Dr Laham is a great doctor and I had always been pretty happy being a rostered patient here, but unfortunately my visit was absolutely ruined by the office staff (everyone but the doctor) and I will be switching out of Appletree. i was most taken aback by the average sized young white male with black round ish glasses behind the desk - I walked up to the desk where no one was waiting and said "Hi!" and he immediately snapped at me, "ok no you NEED to give me a SECOND." ..... uhhhh ok dude like all i said was hi? and he of course never actually ended up hearing or answering my question... like so rude and for what? i hadn't even spoken to anyone yet!! also keeping in mind i was a registered patient and i had already been waiting for 1hr40min at this point.. it was just totally not appreciated. he was also wearing extremely unprofessional clothes. then, when i told the young indian woman with brown hair that i needed to sit down after 2hrs standing and waiting, the outstanding employee suggested I run and take some lady's seat- beside her husband- when she got up for a second to grab something 🫠🫠 didn't pan out great. finally, when i had been waiting for 3 HOURS and standing most of the time, the young asian man told me there was two people ahead of me...... I then watched another EIGHT people go before I was called!! like come on!!! i kept telling myself at least he wasn't quite as rude as his coworkers, but ....when i finally started feeling that 3hr+ wait and asked why six freakin people essentially jumped the line and went ahead of me, he rudely stated they were seeing Dr. Ko. Ok that's fine and all but then why is one doctor seeing six patients in the time the other saw only two?!?!! didn't end up seeing the doctor until the 3hour 45min point of my visit... was in tears :) overall i very much DO NOT RECOMMEND unless you want to spend almost FOUR HOURS of ur day standing around while multiple strangers who are supposed to help you just speak rudely to you instead ...... and alllllllllllllll of that, just so you can have a 2 minute appointment that u can get anywhere else for way less trouble 🥲

Even when i book appointments the wait times are over an hour, ive never got in to see a doc in lass the 2 hours, even with appointments, for walk in its always 3 hours, the worst clinic and unfortunately only clinic on campus, go somewhere else

My first experience three months ago was pretty great. Although long waiting but the doctor and reception were responding. However this time was awful. Doctor Robert Laham did a good job on my injury diagnose and provide a great suggestion. But there’s a female reception was really rude. Impatient with answering questions and injections. My arm is congestive because I was trying to lift my sleeve, she said it’s gonna be a lot of blood but still did the injections without concerns. I told her I faint at the sign of blood but she didn’t show any cares. (Friendly reminder: don’t forget to wear a short sleeve shirt if you are going to do the injection)

If i could give 0 stars, i would give 0. Worst customer service ever.. these people are so rude, there's no receptionist plus 3hours waiting time for just a sick note!!!! They've.been brushing off , ignoring patients who come up to them to ask for anything!!!! Don't waste your time here!

By far the worst experience ever. 1.the receptionist is rude and they don't care for your time. 2. I went there and other patients were going in before me even tho I had an appointment......3. I kept asking why I haven't been seen and they didn't give me a response until I got up and was frustrated with them. My total waiting time was THREE HOURSSSSS FOR A 10 second appointment. DO NOT COME HERE AND WASTE YOUR TIME!!!!!

I took an appointment between my lunch break, they called me in as my lunch break was over (which is after making me wait an hour from my designated appointment time) and then left me in the clinic to wait some more. Finally after another 30 mins of no one showing up and waiting a total of 1.5 hours i left without seeing a doctor. These people have no respect for others time. I dont see the point of making an appointment.