1/5 Crystol B. 1 year ago on Google ā¢ 11 reviews
Don't
go
here
before
reading
this
review.
I
traveled
all
the
way
from
Missouri
to
visit
this
spa,
having
done
extensive
research
and
made
inquiries
about
facial
laser
hair
removal.
I
was
very
careful
in
making
this
decision
and
took
my
time
to
ensure
everything
was
in
order.
After
a
long
drive,
I
had
my
first
appointment
and
purchased
a
6-session
package
for
full-face
laser
hair
removal.
Right
from
the
start,
I
made
it
clear
to
the
staff
that
I
had
concerns
about
potential
burning,
especially
because
I
have
dark
skin
as
a
Black
woman.
I
was
assured
that
the
spa
caters
to
individuals
with
melanin,
which
was
great
to
hear.
The
first
visit
went
fine,
with
no
burning
and
noticeable
reduction
in
hair
growth
afterwards.
The
only
issue
was
that
instead
of
having
the
nurse
on
site,
my
consultation
was
conducted
via
Facetime
using
an
iPad.
Despite
this,
I
proceeded
with
the
sessions.
During
my
second
visit,
I
had
a
different
technician.
I
expressed
my
concerns
about
burning
to
this
new
technician,
who
assured
me
that
she
would
review
my
notes
to
ensure
the
correct
settings.
Although
the
second
session
was
a
bit
more
painful,
since
I
had
more
of
my
face
treated
because
I
felt
more
at
ease.
For
the
third
session,
yet
another
technician
attended
to
me,
which
meant
I
had
to
re-explain
my
burning
concerns
once
again.
I
wanted
to
advocate
for
myself
and
make
sure
all
precautions
were
taken,
as
there's
no
reversing
a
burn
once
the
laser
touches
the
skin.
During
this
visit,
I
noticed
that
the
technician
didn't
ask
me
to
clean
my
face
before
the
procedure,
so
I
had
to
remind
her.
I
also
asked
her
to
check
my
previous
settings
to
ensure
we
were
doing
things
correctly.
To
my
surprise,
there
were
no
notes
in
the
system
from
my
previous
visit.
This
lack
of
documentation
alarmed
and
made
me
uncomfortable.
Consequently,
the
technician
and
I
had
to
perform
several
test
applications
with
the
laser
to
determine
the
appropriate
level
for
me.
During
this
process,
the
test
spot
on
my
upper
cheek
felt
uncomfortably
warm.
I
informed
the
technician,
and
she
responded
appropriately.
However,
I
was
irritated
that
there
were
no
notes
from
my
previous
visits,
especially
since
this
was
already
my
third
session.
This
lack
of
documentation
scared
me,
as
it
could
have
led
to
a
burn
if
I
hadn't
spoken
up
and
assumed
the
technician
reviewed
my
previous
visits.
I
trusted
the
spa
with
my
face,
invested
$600
in
these
sessions,
and
traveled
a
great
distance
to
be
there,
expecting
careful
and
attentive
service.
After
expressing
my
dissatisfaction
and
decision
not
to
schedule
another
visit,
the
manager
promptly
called
me.
Unfortunately,
the
damage
had
already
been
done.
The
manager
explained
that
there
was
a
lapse
in
communication,
and
although
there
were
notes,
they
couldn't
be
located
during
my
visit.
With
three
sessions
remaining,
I
no
longer
felt
comfortable
returning
to
the
spa,
especially
after
going
through
the
effort
of
driving
such
a
long
distance
specifically
for
quality
service.
I
requested
a
refund
for
the
remaining
sessions,
but
the
manager
informed
me
that
due
to
a
promotional
offer,
I
had
no
balance
left
for
unused
sessions.
While
I
understood
the
reasoning,
it
made
no
sense
for
me
to
purchase
more
sessions,
especially
when
I
was
already
three
sessions
in
and
unhappy.
I
politely
declined
the
manager's
offer
of
a
20%
discount
for
additional
sessions,
as
my
trust
had
been
broken.
At
this
point,
there
was
nothing
more
to
discuss
or
do.
I
informed
the
manager
about
the
slight
irritation
on
my
face
and
expressed
my
unhappiness
with
the
cleanliness
of
the
spa
during
my
third
visit.
I
have
decided
not
to
complete
the
remaining
sessions.
Now
that
I'm
back
home
after
a
four-hour
drive,
I
have
a
small
dark
burn
mark
and
some
irritation
on
my
upper
cheek
from
the
test
area
where
we
were
trying
to
figure
things
out.
Laser
hair
removal
is
serious
and
this
spa
is
experiencing
staffing
issues
and
as
a
customer
I
visibly
see
things
falling
through
the
cracks.
I
won't
be
back...I
do
not
recommend
this
provider.
7 people found this review helpful š
