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Berry Scuba & Swim School

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Dive shop providing scuba lessons & outings plus an array of snorkeling & diving equipment. People often mention shop, shipping, order, Nick, time,


Address

200 Northfield Rd, Northfield, IL 60093, United States

Website

www.berrydivecenter.com

Contact

+1 847-827-3100

Rating on Google Maps

4.10 (42 reviews)

Open on Google Maps

Working Hours

  • Friday: 11 am to 7 pm
  • Saturday: 10 am to 5 pm
  • Sunday: 12 to 4 pm
  • Monday: 11 am to 7 pm
  • Tuesday: 11 am to 7 pm
  • Wednesday: 11 am to 7 pm
  • Thursday: 11 am to 7 pm

Featured Reviews


Frequently mentioned in reviews: shop (11) shipping (7) order (6) Nick (6) time (6)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 2/5 David D. 1 year ago on Google • 5 reviews
    Small shop, it's probably great in person, however I would not recommend ordering items from their website Original order was place on 2/28 with an 2-day shipping option selected via the Seller's website selected at checkout. 7 days after placing the order, I had not heard from the seller regarding my shipment - so I sent an email to the seller. After no response from the seller for another week, I called their shop several times. Eventually on Friday 3/17, I was able to get in contact with Nick from the Dive Shop. He acknowledged that they had not even processed my order from several weeks back. He also told me he would not send the shipment via 2-day express shipping because "you didn't pay enough in shipping" - not really my issue as I selected the option on their website. If there is an issue with their shipping rates, I suggest they fix that. He eventually stated he would send the item via UPS ground "sometime in the next few days" - it was sent on 3/20. I asked if he would refund me the shipping charge and he said he would refund me the difference between what I paid in shipping and the actual shipping rates. The item eventually arrived on 3/23, nearly a month after being ordered. It's now 4/5 and I have yet to receive the refund promised.
    2 people found this review helpful 👍

  • 1/5 Kevin A. 1 year ago on Google • 4 reviews
    Placed an online order for a mask and got a confirmation email for the order. Waited 3 weeks and heard nothing. Emailed them and nothing. Finally called the store but no one answered. Left a message only to get an email the next day saying they weren’t taking online orders presently and besides they didn’t have the mask anyhow despite the fact that three weeks earlier I got an order confirmation when I ordered the mask. Stay away from this shop! I’ve been an instructor for 17 years and have never seen a shop run so poorly!
    2 people found this review helpful 👍

  • 1/5 Luke S. 3 years ago on Google • 4 reviews
    Dropped off my new regulator so they could add a low pressure hose. Specifically asked the employee when it would be done and to my surprise when I went to pick it up there was no employee in the shop during business hours. I waited in the parking lot for two hours until deciding to give up after no one answered the phone or email. Ill never use this shop again. Id recommend you don't unless time is no object.
    2 people found this review helpful 👍

  • 5/5 Bradley B. 6 years ago on Google • 8 reviews
    Did the groupon certification as I am headed on vacation and wanted to have it done ahead of time. Nick spent 30 plus minutes on the phone with me before I purchased talking me through what was required and what needed to be completed. The class was awesome and interactive. The pool dive session the next day was even better as Diane was very thorough. I have seen some bad reviews on here but honestly I can't understand why. Keep in mind this is a small shop run by people who love diving not a used car salesman type place trying to sell you everything and anything to make a buck. Also the price points at this shop are better than amazon or anywhere else after we priced shopped goggles and snorkels realized they had the best prices.
    1 person found this review helpful 👍

  • 5/5 Ryan 2 years ago on Google • 99 reviews
    Had such a good experience here getting my Open Water. Would recommend anyone to them. They are a five star PADI shop and have also been around a long time, if that means anything to you.

  • 5/5 Diana V. 1 year ago on Google • 14 reviews
    Great place to learn how to dive! The staff is kind, friendly, and extremely patient. As soon as we walked in we were greeted by Pam and she made us feel welcomed. My 15 year old daughter was a bit nervous but Mujey was patient and made her feel at ease during the pool instruction. While I waited for my kids to finish the pool PADI instruction, I tried the Halotherapy and that was very relaxing. Nick was the instructor at the Quarry dive and he was also very patient, knowledgeable, and caring. He did a great job interacting with my 2 teenagers. Thank you Berry Dive Center for making it all a wonderful experience and for opening up more of the world for my kids to explore.

  • 5/5 Andy M. 1 year ago on Google • 12 reviews
    My son and I got PADI certified through Berrys Scuba & Swim School. Thanks to Nick and his team, we had an amazing time and felt very comfortable on our first open water dive together in the Keys. I highly recommend Berrys Scuba & Swim School for anyone who is interested in diving!!!!

  • 5/5 Jeremy C. 9 months ago on Google • 10 reviews
    I've had nothing but excellent experiences with Nick, Mujey, and his staff so far. I purchased all my gear from him and I would say the prices were fair (you cant compare in store prices to amazon people the small guy need to make a living somehow) which he gave me a 10% discount because I packaged it together. They have been accommodating and extremely helpful with all of my needs. I haven't tried ordering anything online but then again I don't know why you would. If you're local just go to the shop... Yes it's a small shop and I run a small business myself so I understand not always being able to answer the phone right away.

  • 5/5 Jonathan S. 2 years ago on Google • 4 reviews
    This place was great. The owner was extremely helpful. We are complete “newbies” and not only did he spend time with us and for us, he was also extremely cost conscious on our behalf. I would recommend this place to anyone. He was also willing to chat about all of the store’s services without trying to hard sell them- Totally without pressure.

  • 1/5 M H. 9 months ago on Google
    Do not go to this place, they will scam you and conjure up additional false hidden fees that they make up themselves, and other dive schools do not.

  • 1/5 Michael R. 5 months ago on Google • 2 reviews
    The absolute WORST customer experience ever! I paid for a mask in August and have called and emailed. All ignored. After speaking with Nick one time and him saying what I ordered was out of stock but he’d switch it with something else and I would have it in a week, I have heard and received NOTHING!! Do not buy from these CROOKS!! They will just lie and keep your money!! I DO NOT RECOMMEND THIS “company”


Call +1 847-827-3100 Open on Google Maps

Amenities


  • Payments
    • ✓️ Credit cards
  • Accessibility
    • ✓️ Wheelchair-accessible car park
    • ✓️ Wheelchair-accessible entrance
  • Service options
    • ✗ Delivery
    • ✓️ In-store pick-up
    • ✗ Same-day delivery
  • From the business
    • ✓️ Small business

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