Don't come here. They sent me home twice with life-threatening symptoms, I had to change insurance and go elsewhere because no one was competent enough to assess the full battery of issues I was experiencing. I have unfortunately ended up in 4 different ERs in the Boston area in my time (sad, I know), and the care I received here was the worst, even poorer than at Tufts (not terrible there, just slightly overburdened). Every request I made was not fulfilled, but I was not given the opportunity to have it noted on my chart, because I was told each time it would be taken care of. I was told to give urine samples on two separate occasions during two separate stays, and when the resident said he didn't think he necessarily needed it, I practically begged for a test. I have had multiple kidney infections and was losing electrolytes due to some unknown reason. I was left with the sample for several hours until my discharge, every doctor and nurse either ignoring me completely or my request to have the specimen taken, until the point that it was no longer viable. The next day, someone took it, and I guess they just threw it away. No tests were ever ordered according to my records. I had to call four times to get a straight answer, as they told me it would be several days until I got my results. Patient and Family relations sent me a self righteous letter not even acknowledging the specific problems I mentioned, instead assuring me the care I received was appropriate according to the head of emergency medicine. This is the quality of care they so diligently strive to provide: not even adequate enough to stabilize.

Bad experience, wish 0 stars was an option. I came in with the same medical complaints as they discharged me with. Even on the discharge paperwork it says to come back if my conditions aren't better. I mentioned this to the doctor and all they had to say was "we could repeat the whole triage process again, in the waiting area". Keep in mind I was already here, admitted, and lost ~20 hours of my life waiting for nothing. I broke down in tears. I always question why Boston, MA is well ranked amongst medical care? I've gotten better service in the middle of no-where America from both ERs & knowledgeable doctors. Extra fun: Doctors in triage were arguing about who will take the blame on a coding patient, right in front of my partner and I. One said he had seniority over a younger female doctor, and will make her take the blame. This place needs institutional restructuring!

During June 2021, my wife was admitted to the emergency room at 6 am with severe pounding chest pain. Diagnosis (pericarditis) was quick and the treatment was effective. We were gloating to our friends how great the B&W emergency department was. She was admitted again last Monday (May 2, 2022) at 10 am with severe pain around left side of the chest area. We had to wait for two hours until she was seen by a nurse and then a PA. Diagnosis and treatment was very slow; we had to wait for 8 hours to know there is nothing wrong and that she should take Motrin. We were very disappointed with the experience. Why is our experience the second time is so different from the first time? We want someone responsible for the operation to consider our feedback to improve patient experience; a reply would be great as well.

Extremely unprofessional. Went into the emergency room for my partner and the whole process took almost 8 hours with only a couple tests and no clear answers. I understand places are understaffed and with covid things are a lot more complicated but that wasn’t my main issue. The staff joked about a patients name to the point that I now know the name of a third party patient that goes there which has got to be some type of HIPPA violation. A neighboring patient was getting out of bed and was upset and each time they escalated the situation with immediate aggressive behavior and ridicule. Even laughed about wanting the patient to throw the first swing so they could hit them and made multiple comments about hoping they could’ve gotten the chance.

Oh, my goodness! Just discharge me already! We've all been sitting in the waiting room for 9 hours to find out that it is an eight hour wait. If we aren't emergencies, just give us the paperwork to go somewhere else. I am definitely not walking in here again.

I was a very sick kid and have been in dozens of hospitals, but I’ve never been in an emergency room as poorly staffed and run as this one. I came in with severe lung problems related to my asthma and Covid, concerned about pneumonia as I am susceptible to it. The nurse who had seen me during triage completely dismissed me without really even looking at me. I then waited for three hours to get my blood drawn, and then another four hours only for the nurses to tell me and my friends that they had no idea when I would be seen and that it could be a while. No answers were given, no help was given, all I know is I am still struggling to breathe after seven hours in the ER. I will never be coming back here. I recommend that you don’t either.

I’m in the ED now with my wife who has stage 4 breast cancer. She has a spinal compression fracture and needs an MRI. Been here for 8 hours since 7:30pm and nothing has happened. She in pain in a wheelchair. I thought this is suppose to be one of the best hospital. Short staffed and tons of ill people not getting care in the ED. A woman just almost bled out in the chair right next to me and I had to trouble the staff to call a code to save her. You literally have to be unconscious and visibly near death for any immediate attention. Others have been waiting for 10 hours.

No long lines, mid Tuesday, the assigned nurse was on her phone most of the time and gave no information on what was going on unless asked; which I did politely understanding that she held the authority over the situation. Very familiar with hospital procedures, so I understand the times testing/results can take. Not knowing samples hadn’t been taken or that certain test were required is extremely unprofessional. I understand the stress nurses face right now. Today was not a high impact day and the manning was available.

Waited several hours in the waiting room while people who came later were seen before me. Once I was seen by the doctor it was a several-hour wait as well. I had a tube put in my arm before I was asked if that was okay. There were excessive lewd discussions by the nursing staff near me and my wife for quite a while. The psychiatrist on staff tried to hold me there against my will with the flimsiest of reasoning. Upon leaving, the nurse who removed the tube that was put in my arm without my consent did a terrible job and left it bloodied. Will not go back to that ER.

I came to the ER full on crying and was helped by lovely staff. They were quick and decisive in getting me checked in. From check in to triage was mere milliseconds and I was taken back to a gurney in a matter of minutes. While waiting I was checked in on by some truely caring staff and THEY HAD A BLANKET WARMER FOR NON-STOP WARM BLANKETS. The food was also way better than expected!!!!! Overall a really great place if not for the fact it was the emergency room of a hospital!!!!

I’m sorry but I don’t have nothing positive to say about ER. I haven’t come to the ER for a long time and I came back to experience the longest wait time ever…6 hour or maybe more because I’m still here waiting. I just need some stitches and go home and I haven’t sleep for 24 hours. This is not aceptable!! I’m not blaming the nurses and the doctors because they do whatever they are capable to do and they try to help everyone but whoever is in charge of the ER department should do a better job getting more resources to help the patients to get the treatment and help that we need. Thanks and hopefully anyone can do something soon about this discrepancy.

Don't ever enter this facility even in emergency situation especially pregnant women. I was miss diagnosed for PPROM and forced me into labor by Dr. Tara Theresa Ellen Mould. I had the worst treatment by this doctor and It was pretty traumatic.

4 hours. No check in on anyone in the waiting room for at least updates. Times are hard but effort is still expected. Note I’m not complaining at the fact that I didn’t even see a doctor. Just a simple hey how yah feeling now. You need anything? Around the room would’ve been nice. Not the monotone soullessness from the staff.

Took my 84 yo mom to ER for emergency pain in her stomach and was told there was more than an hour wait just to have someone book her in to ask questions!! thats ridiculous. she could die in that time. jumped in the car qnd went to faulkner hospital and was in a room in 20 minutes. never going to b&w again

The staff was extremely rude and was on there phones talking to each other about non work related stuff. The wait time was over the top. They are UNacommidating to make your experience somewhat tolerable. Do yourself a favor, and don’t go to BWH. (Also the cafeteria items overcharge and everything’s a ripoff)

The waiting room process before even being seen is extremely long. Over 3 hours on a Tuesday. When I asked where I was on the list to be seen, I got an extremely rude, loud response from the receptionist. After another hour passed, this same receptionist came out from behind the desk, and proceeded to yell, very loudly about how she had no control over the process of the ER. She was only the check in person, and she was not told anything. She REPEATEDLY said it was a trauma hospital during this speech, making it clear to everyone in the waiting room they their needs/illnesses were not as important. She also let everyone know that she had this exact speech prepared so that people would stop asking her how long the wait was. It went on for about 3 minute. It was obnoxious, belittling and extremely unnecessary. The last thing people who end up in an ER want, is to be preached to and yelled at when they are feeling at their worst. On the other hand, once I was called in, all of the medical staff within the ER, were excellent. Very attentive and thorough with their care.

Unknowledgeable staff with no idea how to properly assess a patient. I went here due to an open cut, and a referral from urgent care to rule out any flexor tendon damage. The PA Kelly sent me home after giving me one stitch on the skin level, she told me that I could return to work immediately and saying the cut wasn’t deep or bad at all. Turns out I had two flexor tendons cut. And needed surgery to fix them. Go to Tufts instead, the staff there is far more competent.

Been here 2x. Both times I waited for over 6 hours and left before I could be seen. Tonight they had one triage nurse on. Some girl with a thumb injury was apparently more important than me having a multi-drug resistant bacterial infection on my skin and now in my eye. As I speak, I’ve been here since 8pm and it is 4am— that’s 8 hours. Whoever does the scheduling is the worst.

Go somewhere else if you don't want to waste your time. There are better options in the area. They don't seem to care about the patients' quality of care just turning beds as fast as possible.

We came to the ER seeking care and 3 hrs later, 10:30pm to 1:30am still only saw a triage nurse for a few moments, no update, no care provided. I'm so disappointed. Get it together B&W, we deserve better!

Great staff and care. Last Wednesday evening my PCP recommended I go to the ER due to abdominal pain and severe dehydration when I first got there the receptionist at the ER was quick in getting my info and then waited only a few minutes before going through triage. The nurse I had for the night (it was determined I needed to spend the night) was great and anytime I needed something they were quick and accommodating. If it weren't for them I probably would have still been a mess.

THE WORST PLACE TO GO ! DON’T EVEN GO They have no type of respect for their Patients ! They literally laughed in my face. I left after a 5+ hour wait and they did not care. People who came after me will go in and leave and when I complained about it all i got was that the hospital was busy. That’s a force. People go to emergency room for help. TRUST ME DO NOT GO TO THE EMERGENCY ROOM HERE.

This is perhaps the WORST place you could ever be. I'd never go back to this place, I'd prefer any other place. We went last night around 9pm and we went back home around 7am. The nurse checked my wife's vitals twice and was telling patients if they wanted to go home, because she didn't know the time a doctor would be able to see her. Other patients were throwing up, coughing, etc. Many patients left because they couldn't wait 8 hours plus. Once inside the nurses and doctors were very nice, but the wait it unbearable. Do Not Go to this place.

This was a horrible experience. I was kept in a hallway. I was given an EKG and my breast were exposed to anyone waking in the nurses station, doctors, cleaners, patients, patients visitors you name it. I did not know that this is how they treat people. I feel that I was definitely lied to about the quality of care and what would happen when I got there. So because it that I feel confident that I will not come back to Brigham ER. I felt penalized for having to be in the facility. They were aware of my conditions but showed me that they did not care much to have me in the conditions that they had me in. I was not even allowed to have my ear buds with me in the hallway. YES Brigham you never ever have to worry about seeing me again.

I was in pain and I got help at Brigham. Behind the scenes, I think they are maxed out and working with limited staff. That is the story at nearly every big-city hospital. Still, your best possible outcome is at Brigham or else go take your one-star reviews and die out on the sidewalk. It took a bit of time to get seen. You got to be patient these days. But I still think they are miracle workers that go mostly underappreciated. I was suffering from intense pain, and they knew exactly what to do. Well done Brigham. I love the place! I just thank the Lord that they are there. Amen.

Went to the ER waited 3 hours. There was 2 crack heads fighting who almost attacked several people. After the 3 hours we asked how much longer they said 5 people were still ahead of us. Wild how disrespectful the nurses are to every single person

The nicest doctors and the nurses nurses I have ever seen.

Been here 3 days, was admitted but no no beds upstairs so been in the ED department since I got here. Using the same bathroom as Covid and other really sick patients off the street. Bathroom is disgusting. I know they’re renovating but this poor planning.

Waited 4 hours in emergency room waiting area just to be seen then when called back was in a hallway bed for another 2 hours to be seen. Terrible

I have Epilepsy and have required several Emergency Room visits in the past 3 years! BWH is a very good Hospital because I can receive appropriate treatment. I am able to speak my wishes which is very important for my Healthcare! The Physicians and Nurses in the ER are always nice and helpful when I require an I v because my veins are very small and sensitive; therefore it takes 3 or 4 sticks to finally put in an IV! I have really tried not to bother with the ER and I avoid it at all costs but if I have a Seizure in Public, then I don't have any choice but to be seen in the Emergency Room and I choose BWH because of the decent care I receive!

Excellent care given here, the doctors and nurses are the best they actually care.

The worst ever emergency room visits. They make you wait 4 + hours to even be seen by anyone. On 2 occasions that I came here, I was finally brought to the back to left on a stretcher in the hall way. No one ever acknowledge me for over an hours. Don’t come here! I’ve been seen at Beth Israel and Lahey Burlington super busy times and was treated with dignity and respect.

waited 7+ hours for a mono test... need i say more? worst experience in a hospital by far. dont come here