2/5 Beth H. 1 year ago on Google
Recently
stayed
to
celebrate
my
partners
birthday
and
we
enjoyed
our
stay.
The
front
of
house
were
lovely,
helpful
and
friendly,
they
made
us
feel
very
welcome
and
attended
to
all
of
our
needs.
The
room
was
lovely
and
we
were
surprised
by
the
complimentary
snack
bar
including
a
vast
range
of
drinks
and
snacks,
this
was
a
nice
addition
to
the
room.
spa
facilities
were
nice,
we
were
lucky
enough
to
enjoy
the
facilities
during
the
heat
wave
therefore
felt
as
though
we
were
in
another
country.
The
only
thing
I’d
say
is
we
weren’t
told
that
sun
loungers
could
be
reserved
by
spa
members
meaning
that
loungers
are
very
limited
so
we
had
to
wait
for
some
to
become
available.
We
both
enjoyed
a
massage
by
lovely
spa
therapists.
However
we
were
most
disappointment
by
the
service
within
the
restaurant.
During
the
evening
meal
included
in
our
stay
we
were
brought
out
our
mains
before
our
starters
had
arrived,
querying
this
the
waiter
took
our
orders
back
to
find
out
what
had
happened.
A
second
waiter
brought
our
mains
out
again
and
we
explained
the
problem
again.
A
starter
arrived
and
ten
minutes
later
we
still
only
had
one,
we
asked
our
waiter
if
the
second
started
was
on
its
way
to
find
out
only
one
of
our
starters
had
been
put
through
the
system.
We
decided
to
continue
with
our
mains
with
only
having
one
starter
and
the
rest
of
the
meal
was
satisfactory
.
During
our
lunch
on
the
second
day
we
were
advised
to
sit
at
one
of
your
tables
by
a
staff
member,
upon
sitting
down
I
noticed
a
reserved
card
on
the
table.
I
questioned
this
and
was
assured
that
the
table
was
free.
Our
food
arrived
and
whilst
eating
we
were
greeted
by
another
waiter
who
ushered
us
to
another
table
mid
meal
because
the
current
table
was
booked.
The
party
was
quite
large
so
I
had
no
problems
moving
as
there
wasn’t
another
table
suitable
for
them
however
I
felt
this
was
slightly
unprofessional.
Having
said
that
our
experience
during
breakfast
went
smoothly
and
I
couldn’t
fault
our
waiter
that
morning.
Overall
I
was
generally
satisfied
with
our
stay,
however
restaurant
experiences
let
down
our
stay
and
majority
of
your
restaurant
staff
were
fairly
young
(during
the
school
holidays
so
temp
staff)
and
didn’t
seem
to
know
what
they
were
doing.
Not
the
kind
of
service
you
expect
for
a
£500+
stay
I
have
contacted
the
hotel
privately
with
my
feedback
however
over
a
week
later
I
am
still
awaiting
a
reply
which
is
slightly
disappointing.
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