I got my hair done today and honestly I’ve never had a worse experience. I made an appointment the night before with whoever was available because I wanted my highlights touched up. I didn’t question the quick booking just because I’ve been to this salon before and haven’t had a problem. I told the stylist I was my highlights brought up a little and then to be brighter over all. I sat in that chair for three hours just to walk out looking like a yellow and orange skunk. Never in my life have I been more mortified. I went home to try to style it how I like it to make myself feel better about it but that didn’t work so I went back to see if there was anything anybody could do for me. FIRST I was laughed at by receptionists and told to “hall it out” until someone was available to fix it for me and that “the stylist you went to is a junior stylist so sometimes mistakes happen” (which I was not informed she was) i woke up that morning wanting to be blonder and now I’m about to go to bed with dark brown hair (that I had to do myself and four inches that I HAD to cut off). When I went to buy the dye I needed from Sally’s one of the workers told me that she couldn’t believe that they let me walk out looking like that and it looked like she was trying to mess up my hair. I swear to god my little sister could have done a better job blind folded. I can’t even put into words how bad my hair looked until you see the photos. If I could give negative stars I would. It took me all year to get blonder gradually and I’m so upset I had to go back dark out of nowhere. Keeping the color to the side the application of the bleach looked absolutely horrendous. I am literally never coming back here ever again.

While I would love to give 5 stars as the staff is incredible and the service never below 100% amazing (I've had highlights, haircuts, manicures, and eye/leg waxing done), the facility is in disrepair. This is a high-end salon, as prices reflect, and the paint is dirty, chipping, and covered in places with hair color. The bathroom is just... well, let's just say I've been in much nicer bathrooms in neighborhood bars. Corporate doesn't seem to care as numerous customers have made complaints, including myself, with no response. So if you want an excellent haircut or mani/pedi, this is the place. Just don't plan on going to the bathroom and keep your eyes closed 😏

I booked a Balayage appointment with Natasa and she was knowledgeable, personable and so sweet! She was diligent in making sure I was happy with my results. It turns out that I actually prefer a Foilayage instead, so she added more highlights and color to my roots for seamless blending. I am 100% a satisfied customer and would definitely go back to Natasa for more hair color services! Sidenote: Initially I didn’t know how I felt about the self service blow dry and styling, but it was actually quite nice to do my own hair using their products that they sell. And I even bought one that was recommended for my dry hair and heat protection! :)

I had a very unimpressive experience with hair colorist Chloe. She was not very friendly. I was made to feel like an inconvenience of sorts. Besides the cold demeanor, I really wasn’t happy with the hair color. I went back that same week for another round of toner. The price I expected to pay that was stated at the time of online-booking is not what I was told once the color and cut was completed. Apparently they charge for color “framing” the face… isn’t that part of getting balayage ?? I had a great experience with hair stylist Vicki. She was great and really took her time with me.

If you are a person of color with any sort of texture to your hair, this is NOT the place. I booked a haircut then was asked to reschedule because they only have ONE stylist who is well versed in texture. Ok. I just went and cut my hair myself and it looks great tbqh. Went to cancel the rescheduled appointment and because it was 11 MINUTES into the 24 hour cancellation period I was told I would be charged half the service price for a haircut and blowout. The kicker?? I had only scheduled a haircut. They added on a blowout without my knowledge. So now I have to (literally) pay for their incompetence. I'm not a Karen of any kind but this was egregious. I felt the need to write a review to let other people of color know this place is shady. Be safe & don't go here.

Why would you hire junior stylists’ if you know that they have a chance of messing up hair? I would NOT pay $200+ to let a junior stylist dye my hair. Horrible salon and horrible location. Go to the downtown chicago location of you want to like your hair!

I love Mia at this location for pedicures. She has a great personality, is very attentive to detail, kind, and her foot massages are the best! You leave there feeling refreshed, relaxed, and your feet will thank you! She is great!

The cut was great, he was personable and professional. He listened to my requests. He was wonderful. As for the colorist, she seemed lacking in experience. The color did not match even close to the color of my hair, so I have a streak in my in roots. I think my least favorite experience there was the shampooer. My hair was soaking wet and cold and she didn't wrap it up and left me a tiny towel on my shoulders. So a few minutes later my back was soaked and cold. I had to go find a towel myself. The girl who did my hair color did not come check and ask if it liked the color after she said she'd meet me after we shampoo. I would go back for a cut.

My hairstylist for my color, Jenny is amazing.. She listens to what I want and does an amazing job.. Leticia cut and styled my hair.. She listened to what I wanted.. And did an amazing job..

Had my daughters drastic pixie cut done here by Pandora. She took time to get to know her and make sure all that long hair to REAL short was her wish. It's an expensive treat for us but so worth it. Even colored my old lady grew away with Iliana, who took time to teach me how to keep it. (sorry no purple hair picture)Treat yourself!

George is a great hairdresser, Gianna is a awesome colorist, both open to your needs. The front desk employees tend to be rude at times, some clients they are polite to others they are not. I feel like they pick and choose

I went and got my hair done and on the website it said 250 when they get done they say it’s 400, they did NOT give me what I asked for and on top of that they over charged me saying it was for the “thickness” of my hair but no where on the website does it say they charge extra for highlights when you have thick hair. I’m very unpleased with the results and will NEVER go there again and do not recommend this place to anyone if you want to be happy with the results of your hair. (Btw they include tip in the charge👎🏼)

I just wanna warn everyone They don’t blow dry your hair!!! How weird is that! The people who color your hair do not dry your hair when they are doneYou have to do it yourself.Why? What it the reason?For a place that charges so much money it shouldn’t be even a question.wow