Planet Fitness Signature - Sandton Gate image

Planet Fitness Signature - Sandton Gate

Gym

😠 Such a unfortunate experience. I was looking forward to view and join gym. Got to the gym @15:20 on a Sunday 27 August 2023. Understandably sales consultants are unavailable at the gym and I asked if I can take a tour of the premises. The response was we are closing at 16:00 and my response was I'm... People often mention staff, Great, clean, equipment, friendly, area, experience, work, fitness, Planet,


Address

25 Minerva Ave, Glenadrienne, Sandton, 2196, South Africa

Contact

+27 10 020 7886

Rating on Google Maps

4.20 (334 reviews)

Open on Google Maps

Working Hours

  • Sunday: 7β€―am to 4β€―pm
  • Monday: 5β€―am to 9β€―pm
  • Tuesday: 5β€―am to 9β€―pm
  • Wednesday: 5β€―am to 9β€―pm
  • Thursday: 5β€―am to 9β€―pm
  • Friday: (Good Friday), 5β€―am to 8β€―pm, Hours might differ
  • Saturday: 7β€―am to 6β€―pm

Featured Reviews


Frequently mentioned in reviews: staff (34) Great (25) clean (22) equipment (20) friendly (18) area (13) experience (11) work (10) fitness (10) Planet (9)
Reviews are sorted by relevance, prioritizing the most helpful and insightful feedback at the top for easier reference.
  • 1/5 Wealth L. 1 year ago on Google
    The manager was very rude to me today the 22nd of December 2022 at 8pm. The way she spoke to me and her facial expression was very dirty. I’m cancelling my Planet Fitness Membership because of this rude and unprofessional manager. I will not pay for such bad service so I am taking my money somewhere else. When you go to this gym expect bad attitude from the staff. Pathetic
    4 people found this review helpful πŸ‘

  • 2/5 Mbalenhle q. 4 months ago on Google β€’ 61 reviews
    I don't know... my opinions on this gym change every time I go there. The staff has improved. They fired those problematic girls who used to work at the reception and hired descent, professional staff. Cleanliness is still a big issue for me. The ladies' change rooms seem clean, BUT the showers and steam room just aren't improving. There's often brown algae on the walls of showers, and the steam room is honestly the worst when it comes to cleanliness and hygiene. I don't remember ever seeing the cleaners deep clean the showers (scraping, brushing, and all). They just wipe glass doors and walls of showers, same thing with the steam room. The cleaners definitely need to do better. Upstairs, at the training area, there's often a lot of dust. If you're there early, then it's most likely to be "dust free." In the afternoons, it's bad. I've been coughing for a month now from all the dust particles that are often in the blue mat area, the track area, and the surrounding areas. Vacuuming should be a norm there, just like at other PF gyms. Overall, cleanliness needs a lot of work. Stealing is also an issue at this gym, with phones and belongings of members being stolen, especially in the change rooms. A lot could be better than it currently is.
    3 people found this review helpful πŸ‘

  • 4/5 Ochieng O. 5 months ago on Google β€’ 94 reviews
    Well equipped, modern gym with friendly staff. Open till 9pm. Popular classes get packed as can be expected. Quiet after 8pm
    2 people found this review helpful πŸ‘

  • 1/5 Julian 2 years ago on Google
    The most unprofessional gym. Disclaimer: None of the current employees or manager there currently worked at the gym when I had my issue, but that is the problem. These guys illegally activated my contract, besides telling me they still needed forms/documents from me. Then lo and behold Covid happens 2020, and suddenly my account is active. But guess what, the guys who activated it no longer work there and since cancelling Vitality, my R2400 annual gym account, turned into a R12000 account, because Planet Shitness decided to keep debiting my acc with a holding fee. (Apparently they get told when you cancel vitality but not reactivate it, which I did.) Even after numerous calls to people who.... You guessed it, no longer work there. Seriously save yourself the pain, go to Virgin Active, buy weights take your dog for a walk even. All better alternatives.
    3 people found this review helpful πŸ‘

  • 5/5 Alex W. 4 years ago on Google β€’ 134 reviews
    Everything you need in one place. The gym is clean and not too busy. Enough equipment for anyone.. Just starting out or a seasonal gym goer. Even an outdoor workout area. Would definitely recommend the gym if it keeps up the current state and service. Much better than the other planet fitness clubs.
    1 person found this review helpful πŸ‘

  • 1/5 Natalie B. 2 years ago on Google
    On Wednesday, 9 June, my husband and I went to Sandton Gate Planet Fitness for our morning training. He usually showers at the gym as he needs to drive straight to work after. After our session, he went into the bathroom, locked his cell phone and smartwatch with his other belongings in the lockers provided. The gym forces us to use their locks, as it's built into the lockers and we can't use our own locks. When he came back from his shower a couple of minutes later, the lock of the locker was broken and the locker was open, his phone and watch gone. The staff members were not pro-active at all. No one phoned security downstairs or tried to do anything about the situation. After viewing the camera footage, it is clear that my husband and the thief were alone in the bathroom, making the other guy the only suspect. The camera footage shows how TWO of the Planet Fitness staff members leave the bathroom, the thief entering and the thief leaving a couple of minutes later. How convenient that every morning there is at least ONE staff member on duty in the bathroom, except at this exact moment no one was on duty. When questioning the general manager of Planet Fitness Sandton Gate on the criminal's details, she said that they can't disclose his details (understandable), but she did mention that Planet Fitness has 3 memberships of this guy with different ID's and photos. THIS IS UNACCEPTABLE!
    2 people found this review helpful πŸ‘

  • 5/5 Sisi M. 2 years ago on Google
    The gym is always so clean and the staff is amazing. When to enter the parking there is a device that identifies your face before you enter and does the same when you leave. This makes me feel like my car is safe at all time. The security team is always there in suits which makes them look so professional. The staff at reception is always so friendly and welcoming. The gym is always clean. The cleaning staff is always visible and cleaning machines when people are done using them. Each machine has it's own sanitizer so you don't have to go around looking for one. It's always a great experience being here and I go at least 5 times a week.
    2 people found this review helpful πŸ‘

  • 5/5 Johnathan W. 4 months ago on Google β€’ 29 reviews
    Apart from the huge variety of equipment and services to get anybody's mind right after a breakup, the facilities are top notch and very well kept. The extremely friendly staff will help you out with anything you need. Plenty of easily accessible parking available, and mirrors around every corner to help you see your progress ;)
    1 person found this review helpful πŸ‘

  • 3/5 Kaj L. 5 months ago on Google β€’ 78 reviews
    Great facilities and friendly staff. Classes are minimal, offering a choice of yoga, spinning, and step class. This gym works if you have a personal trainer or you are familiar with working out on your own.

  • 5/5 Sisanda H. 2 years ago on Google
    Great gym, spacious, loads of variety. Weights, calisthenics, cardio and outdoor gym. Lots of light coming in, lovely views and close to some amenities and restaurant and bars
    1 person found this review helpful πŸ‘

  • 4/5 Manish H. 2 years ago on Google
    Like coming to this gym. Staff helpful. Clean , doesn't have a pool but that's ok. Wish it opened a bit earlier on weekends but that's my personal preference.
    1 person found this review helpful πŸ‘

  • 1/5 Michelle D. 2 years ago on Google
    Complete lack of transparency around the theft that happens at this gym! My phone was stolen out of a locked locker while I was in a spinning class. You are forced to use their locker system - and their locks. This seems to be a common occurence. Better invest in a waterproof bag to wear around your neck to take into the shower with your phone and car keys... Absolutely horrendous experience. And very disappointing that members are not adequately warned about this!
    1 person found this review helpful πŸ‘

  • 4/5 Original B. 1 year ago on Google
    What a great gym, taking all the equipment into account. Downstairs circuit with v cycles. Upstairs classes available such as Yoga, stretching Mats and all your treadmill and cycling needs. Cross fit section and on the otherside of the gym, the main heavy machinery for all your heavy lifting. The only issue is there is no swimming pool which doesn't makes sense if it's a Signature gym. Besides this, the gym is really lovely and the staff are friendly.
    1 person found this review helpful πŸ‘

  • 1/5 Pierre M. 3 years ago on Google
    Those guys will make you think you have the choice to leave when you can't go anymore, its not the case, they charge you a lot. They allow themselves to close your club and move you without any compensation. They are not fair, it's just marketing, and bas marketing
    1 person found this review helpful πŸ‘

  • 1/5 Braydon Wooley V. 1 month ago on Google β€’ 7 reviews New
    The gym has gotten much worse in the last month! There is not enough space for the overcrowded gym! And the managers/executives can never help when there is a dispute. HORRIBLE EXPERIENCE

  • 2/5 Hamish van W. 2 months ago on Google β€’ 6 reviews New
    I as with many other clients used to enjoy the spinning classes at this gym. The instructors are brilliant but the bikes have ruined the experience. The calibration on most of the bikes is completely off. You can literally do half the output depending the bike you get. This has made it impossible to compare your results week from week. This has become highly frustrating and demotivating. Repeated requests to the management team just seem to fall on deaf ears. The picture shows how my bike has just stopped during my class. Oh and the bike does not syc and the screen is broken.

  • 1/5 Xolelwa P. 1 month ago on Google β€’ 4 reviews New
    This gym has terrible staff. I don’t know if they even bother interviewing or doing background checks on these people before hiring. Appalling overall experience. Today was my last day coming to the Sandton gate branch. I won’t be renewing my contract with planet fitness. Luckily my 24 month contract is coming to an end soon.

  • 1/5 Melanie C. 1 year ago on Google
    This gym has been by far the most unprofessional and unwelcoming gym ! I am a member there and every time I check in I have to keep requesting a towel and I get issues cuz of my membership! I pay the highest membership fees and have the gray tag and still have issues with towels !!! Absolutely horrible customer service experience! Will be canceling and going somewhere else !!!

  • 5/5 Gene 3 years ago on Google
    I joined on a trial basis and do not live in the area and visiting the country. The hospitality at reception and the staff are both polite and professional. The fitness equipment is catered to most fitness needs. The outside workout area is the icing on the cake. I would recommend anyone to make the most of the this place. Not to mention, the hygienic policies including mask wearing during the covid time are very strict. I have appreciated the opportunity very much. Paul at reception deserves some recognition since he treated so well.

  • 4/5 Mike M. 2 years ago on Google
    Great new gym and very friendly staff members.

  • 1/5 Dan B. 2 years ago on Google
    While Covid the outdoor training area was completely removed while the promise was to keep that area so we could exercise in the fresh air. They keep on chasing people around when lowering the masks yet air conditioning system not working. Bad service and employees have no customer service orientation or manners.

  • 1/5 Pam P. 2 years ago on Google
    Sanitizer bottles that actually work would be a bonus as opposed to have non-functional ornaments. Irrespective of how many this is brought up with management does not seem to make any difference.

  • 5/5 Adam W. 2 years ago on Google
    Great gym, new equipment with large space and weight selection. Covid protocols well followed, good overall experience

  • 5/5 Rhoda B. 2 years ago on Google
    I love this gym! It has fantastic equipment, wonderful staff and it's spotlessly clean! Nice vibe too. People are there to exercise, not to show off their plastic surgery/ designer labels/whatever. The only issue I have is that it doesn't open until 7 at the weekends! It has been light for 2 hours by then. Far too late for a gym.

  • 5/5 Lance L. 8 months ago on Google
    By far the most Kind and uplifting staff. The people at front desk are always smiling and vibrant and the cleaning staff always greet with a smile. The equipment is in great condition and the place is clean and on brand with the blue.

  • 2/5 jabulile n. 9 months ago on Google
    Reception staff is not so helpful or friendly once you become a member. Space is nice however very busy and stuffy during rush hours

  • 1/5 Barend G. 10 months ago on Google
    Be very careful of their fine print, I signed up, and sales consultant says you can cancel anytime after 6 months, after sending email that you relocate, they just ignores it, and asking thousands in cancelation fees, be very careful, they will basically hold you to to the term of the contract, and even if you send emails it's just ignored, and they bill you in anyway,....not worth it

  • 5/5 Jen C. 1 year ago on Google
    Good atmosphere, clean equipment in excellent condition, friendly staff, some nice classes, pleasant changing rooms, safe parking, other members aren't posers - everyone is there to work out

  • 1/5 Janine 1 year ago on Google
    Signed up 5 months ago. They haven't been able to bill me correctly after i have explained what the problem is. I have left the gym after 5 conversations and requests to correct my bill. I'm waiting to be reimbursed the funds owing to me. Sazi, the Manager did not attempt to understand my problem or get back to me.

  • 5/5 Fezile E. 1 year ago on Google
    The gym is well equipped and also it carters for the disabled people which is a very good thing

  • 5/5 Sanele N. 1 year ago on Google
    It's fantastic! It's what you'd expect from a Planet fitness situated in that area. It could be bigger and have a few more machines, especially for peak times, but it's a really good, clean experience.

  • 4/5 Philippa F. 1 year ago on Google
    New building with free secure parking. Lots of classes to choose from. There is a lot of cardio equipment and a nice outside gym area. Only issue is there could be more squat racks, and a bigger weights section, and it would have been awesome if there was a swimming pool - the old Craighall gym had a pool, but it shut down and our membership was moved here.

  • 5/5 Cameronthetitan 1 year ago on Google
    Great gym. Good size, so it doesn't feel crammed. Has all the equipment you need. Staff are friendly and attentive, and remember you each time you visit.

  • 5/5 Warren F. 1 year ago on Google
    Great gym. Friendly servuce and nice new machines. Good amount of fitness areas including a functional fotness area and an outdoor astroturf area for outdoor activities. Highly recommended

  • 5/5 Neel R. 1 year ago on Google
    This gym has provided me with the absolute best service for the past year, the staff are always friendly and greet upon arrival and departure. the facilities are always clean and well maintained.

  • 4/5 Brenton S. 1 year ago on Google
    Great gym, always clean and well maintained. Some machines attachments need replacing.

  • 5/5 Linda R. 1 year ago on Google
    I went to go and have a look at the gyms facilities. It's state of the art, very modern. They even have a massage chair! There is wheelchair access and a special elevator for people in wheelchairs or disabled people that cannot climb stairs. Several personal trainers as well. Ben was very helpful and answered all my questions. The staff also very helpful and friendly.

  • 4/5 Gerhard D. 1 year ago on Google
    Good value. 10 piece circuit, has sauna and steam baths. Upstairs filled with more advanced weights and benches, even a handful of calisthenics. Friendly and helpful staff, facility clean and well maintained.

  • 5/5 Sky F. 1 year ago on Google
    Legit the best planet fitness in the country. Super clean with some of the best staff I have ever met, super friendly and knowledgeable about everything you need. I highly recommend this gym if you are looking for a gym that ticks every box.

  • 5/5 Joe C. 1 year ago on Google
    Planet Fitness Signature in Sandton it's awesome. I love the equipment and the friendly warm welcome of their staff at the reception. Very clean from Toilets, Bathrooms and the gym itself.

  • 5/5 Dean de K. 1 year ago on Google
    Great gym, with the best lockers and showers I have been to in a while. All equipment new, not like some other planet fitness clubs I have been to.

  • 5/5 michael a. 3 years ago on Google
    😁

  • 5/5 Sagar B. 3 years ago on Google
    Nice setup πŸ‘. All the equipments...Spacious

  • 1/5 Yana A. 3 years ago on Google
    Without any warning they started charging my credit card R930 a month for a single-club (not National) membership instead of R699! Check your bank statements carefully, no trust here!

  • 3/5 Fox Sibisi L. 3 years ago on Google
    It's a small gym with limited equipment but clean and classy no pool

  • 5/5 Kgalalelo R. 3 years ago on Google
    Great Facility

  • 5/5 Suzi H. 3 years ago on Google
    Great service from Tandile !

  • 4/5 NEIL E. 3 years ago on Google
    Great gym, would love to have a swimming pool at this gym, otherwise fantastic experience.

  • 5/5 Dru C. 3 years ago on Google
    State of the art equipment with friendly staff.

  • 5/5 Anthony O. 3 years ago on Google
    Social distanced workouts. Clean. Staff are very friendly.

  • 5/5 Melissa B. 3 years ago on Google
    Great space, professional team running it, fab equipment.

  • 5/5 sonja k. 2 years ago on Google
    Great workout gym. Friendly staff, good equipment

  • 4/5 Vanessa Michelle P. 3 years ago on Google
    Lovely and convenient gym

  • 1/5 grace k. 3 years ago on Google
    Planet fitness Sandton gate is the most unprofessional gym I've ever been too, the aircon in the Classroom doesn't work, the sound system doesn't work! Staff are unbothered when you complain. As a paying member this club, they really doesn't respect us. Complaints have been filed and the management just don't bother get back to us or even give you a call. It's honestly the worst. Instructors don't pitch for classes the only great step instructor feels disrespected and doesn't want to come back to teach because the club couldn't be bothered to open up the venue on time or fix any of the issues. Word of advice don't waste your money... You'll get a better experience gyming in a free park. Don't call yourself a signature club if your service is below sub standard.

  • 3/5 A T. 3 years ago on Google
    Nice facilities and friendly staff, not a massive gym though and does. It have a pool.

  • 5/5 Christopher H. 3 years ago on Google
    Staff are fantstic. Equipment is clean amd new. A healthy and positive experience each time.

  • 4/5 Irshaad D. 3 years ago on Google
    Gym is good. Well equipped. Maintained well. Was a bit too busy for my liking but is to be expected, I suppose.

  • 5/5 Ashley M. 3 years ago on Google
    Been going for 2 weeks so far. Great selection of equipment. Friendly staff. Very neat and clean. Great value if you are on Discovery Vitality.

  • 5/5 Marianka B. 3 years ago on Google
    100% covid protocol. Well done. Everything clean, social distance, mask,..the people there is very friendly and helpful. Fantastic wifi. The lounge is a pleasure. ;)

  • 3/5 Ntoshane M. 3 years ago on Google
    I'm yet to do a tour of the gym but I've seen the virtual tour and it is smaller compared to other planet fitness gyms. It has no pool or running track. Ideal for those who prefer small but functional gym accessible from a main road.

  • 4/5 Julia H. 3 years ago on Google
    Really like this gym...but I'm just a bit confused as to why all your treadmills etc. face away from the great view? As one of the only gyms in jhb with acess to such a good view you really should take advantage of it... It would make for a more satisfactory work out...in my opinion.

  • 5/5 Alexi N. 3 years ago on Google
    Fantastic selection, yet staff are bothersome about masks. Too many Grey areas and double standards.

  • 5/5 ItsPrettyGirlTings 2 years ago on Google
    Honestly the best gym ever they are so sanitary and they are very friendly for all ages

  • 4/5 Carla F. 2 years ago on Google
    Friendly reception. Usually not too busy. Great for a quick workout. Designated parking on lower level. Soothie / snack bar often closed with not many fast food alternatives around.

  • 5/5 Justin M. 3 years ago on Google
    Lovely n very clean. It has a mixture of amazing and nit so great staff. Strategically located and easily accessible.

  • 3/5 Rukudzo Amanda D. 4 years ago on Google
    Visited once. The machines looked very old. In desperate need of an upgrade or renovations. But, a gym is a gym and we all love Les Mills

  • 5/5 Lorraine M. 4 years ago on Google
    Staff great and always attentive. Facilities superb.

  • 5/5 Mhiza T. 4 years ago on Google
    Great service, top notch facilities and the Zumba class is so much fun!

  • 4/5 Priyesh S. 4 years ago on Google
    It would be 5 stars if it wasn't for the leaking roof every now and then, the building is brand new, can't be having roof leaks.

  • 5/5 Coenraad T. 4 years ago on Google
    Great place

  • 4/5 Charmaine R. 3 years ago on Google
    Great to be back!

  • 5/5 cal 3 years ago on Google
    Glad to see they fixed everything

  • 5/5 Trent H. 3 years ago on Google
    Great gym. Ultra modern equipment. Very clean and efficiently run as well. Covid-19 protocols definitely up to scratch. Sanitiser spray bottles on every machine, and multiple staff members constantly cleaning each piece of equipment

  • 4/5 liz k. 3 years ago on Google
    Nice and clean.

  • 5/5 O. Kayode J. 3 years ago on Google
    Great measures put in place to ensure the safety of members & staffs at all times

  • 5/5 Nicky M. 3 years ago on Google
    Great to be back! Following all COVID rules and feel completely safe. Well done PF!!

  • 5/5 Josef A. 3 years ago on Google
    Great facility

  • 5/5 Chris N. 3 years ago on Google
    Clean and fun. Great spinning class on Sat morning.

  • 4/5 Shenal 3 years ago on Google
    Great gym but pricey. All types of machines are available. The reasons I give 4 stars instead of 5 are because The weight section area is a bit too small for my taste and The month to month plan's price cannot be justified at all. The gym includes access to many facilities including a sauna as well. It is very clean overall and doesn't get too crowded during covid-19 lockdown. There are employees going around cleaning equipment at all times which is reassuring.

  • 5/5 sudhansu s. 3 years ago on Google
    Nice gym. But no pool

  • 1/5 Naledi N. 7 months ago on Google β€’ 1 review
    Such a unfortunate experience. I was looking forward to view and join gym. Got to the gym @15:20 on a Sunday 27 August 2023. Understandably sales consultants are unavailable at the gym and I asked if I can take a tour of the premises. The response was we are closing at 16:00 and my response was I'm sure a tour is not going to take more than 20 minutes I just want to get a feel of the premises and I'll wait for a call from the consultant. The response was discouraging, "you can't get a tour but if you are serious you will come back". In other words I was an inconvenience and I should come at a time that is suitable to the staffπŸ˜”πŸ˜” what a first impression. I fear if I join this attitude will be a norm
    4 people found this review helpful πŸ‘

  • 1/5 Charlotte M. 1 month ago on Google β€’ 2 reviews New
    Do NOT send your child for a free 7 day trial. They had him sign a contract! I must now pay R1200 cancellation fee and debit orders going off.


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