The best part about this hotel is the location...you are literally in the heart of the Grand Place which is tourist central. However the hotel needs a lot of improvements. The interior is old and run down. Beds are super soft like they've been slept in A LOT. Taking a shower was an experience to say the least...warm then cold then super hot. The air conditioning in our room was not working. We asked the front desk to assist and they said the maintenance person was not there that day and we had to wait until morning. We were offered a downgrade to two single beds in a smaller room and because we didn't take it and there were no other rooms available they gave us a fan and told us to deal with it. The next morning the maintenance man was to go to our room to fix the air as we headed out for the day and upon our return in the afternoon the room was still very hot. After going to the front desk again to complain I was directed to the general manager (Christopher) where he was kind enough to give us the presidential suite for our final night at the hotel as that was all he could offer. However that room only had a working air conditioner in the living room so we still had to use a fan to sleep in the bedroom. Overall our experience was unpleasant and we will not return. Very disappointing after being a very long time dedicated customer to Marriott.

One of the best hotel stays I've ever had, mostly because of the service team who stepped up when my family had to rush our infant to the hospital. Our infant became very sick and the team led by Andre Michel and Mikel Martinez - and the crew working that day - stepped up and assisted quickly and got her the care she needed. They also continued to check-in with us for updates, courtesy some items for our toddler, and were really helpful in maneuvering our travel plans as they had changed with the stay in the hospital. Having worked in service industry, it's often the little things not done, but easily could be, that make the biggest difference. It's the hand-written note, the dessert for a child, and being flexible that this Marriott got right - and it made a world of difference. I very much recommend this property.

not worth a stay, a few things needs to be mentioned: - not match 5 star hotel standard at all - Very slow long queue at checkin&out, long waiting - small tiny hotel lobby - no gym!( under construction) - dirty bathroom, some unknown sticky pink stuff on the wall, and blood ?? or coffee dirts on board, also very dirty bathroom door ! - small room with thrifty design and decoration - no honor to gold membership at all, no upgrade, even though i talked to hotel receptionist one day before to notify this is a special celebration travel. - only good thing is good location in the centrex. however construction ongoing nearby so it’s very dirty floor, this is no go for me! - i will definitely choose Hilton or other 5 star hotels next time for leisure travel

I did not enjoy staying here. Started with a long wait to check in (only one person on the desk). Booked a superior room got a deluxe with a tiny window making it feel like a basement room. There’s no soundproofing, I could hear my neighbour showering. AC was broken and wouldn’t heat. It was “fixed” but then only blew extremely hot on any setting. Breakfast is €32 which is ridiculous and above my travel policy.

Do. Not. Stay. Here. The hotel is dilapidated and dated. It’s in a nice part of town, but very overpriced. Quite honestly, if it were $50 a night, it would still be overpriced. The rooms are dated, the hotel isn’t clean, and the staff is rude. The night I stayed, I paid well over $200 for the night, and there was no heat. I was offered extra blankets. The manager, Mikel, did nothing and was not responsive. I implore you, when you go to Brussels, stay at the Doubletree by Hilton. If you stay here, you will regret it.

A nice Marriott in a great location. Staff is very friendly. Breakfast is definitely worth your time. A big negative is the pillows on the beds. They are massive, foam, and very difficult to sleep comfortably. The hotel has no replacement pillows.

Great property in the heart of Grand Place. Convenient to everything that GP has to offer. The property is what you would expect from Marriott. The staff are friendly and helpful. The room was well appointed with a very comfortable bed, good workspace and good natural light. Check in was a bit long/slow because a bunch of people were checking in at the same time. There seems to be some construction going on in the convention part of the hotel, which didn’t cause any issues getting in/out, nor was there any noise during sleeping hours. Perfect property if you’re a tourist, but equally convenient for business travelers.

Upon our arrival, we were dismayed to find out that none of the rooms we had booked were ready. Despite informing the reception that we had an infant, children and elderly family members with us, we were told that no rooms were available. My husband took the manager aside and told her to inform the reception desk woman to have a bit of empathy seeing that we were a big group. We even provided our contact information, hoping to be notified once a room became available, but we never received a call. After a long wait, we were finally provided with our rooms. However, our troubles did not end there. Throughout the night, the heater in our suite remained on, causing discomfort for our 19-month-old child who is highly sensitive to heat. My husband brought this issue to the attention of the reception in the morning, along with requesting for our room to be cleaned. Unfortunately, no action was taken to resolve these matters. I also personally spoke to the housekeeping, my husband also called continuously. To no avail. In order to ensure a comfortable environment for our child to try and nap since he didn’t sleep through the night due to the heat, my husband paid extra to extend our room until 4:30 PM. And for the rest of our family to keep their things in our suite. However, by 4:00 PM, our room had still not been cleaned or the heat issue addressed. When I approached the front desk for assistance, I was met with rudeness and a lack of empathy from one of your staff members. She claimed that cleaning rooms for departing guests took priority over attending to our needs, which I find completely absurd. It is the same reception lady who we met upon arrival and ignored us. As a final attempt to address these issues, I requested to speak with the manager, i went down myself . Instead of coming to speak with me, the manager chose to call our room, disturbing my child's nap and further exacerbating the situation. I was left feeling ignored and disrespected. And continually interrupted. Which I find extremely rude and inhospitable. Furthermore, I asked the manager to come with me to the room if she feels this is bearable in any way. Repeatedly. Instead I was ignored. As mentioned previously, we had paid extra to extend our room until 4:30 PM so that our child could have a nap before our departure. However, at 4:20 PM, a technician was sent to our room to address the heating issue, just 10 minutes before we were scheduled to leave. This timing was utterly useless to me and my family, as we were already in the process of packing up and preparing to check out. This lack of consideration and poor timing only added to our frustrations and confirmed our belief that our concerns were not being taken seriously. It is disheartening to experience such a disregard for customer satisfaction, especially after the multitude of issues we encountered throughout our stay. Furthermore, while we were preparing to leave and gather our belongings, a hotel employee crashed the luggage cart into me and my son, resulting in an injury to my shoulder and putting my son's safety at risk. This incident was not only physically painful but also emotionally distressing for both myself and my family. All of this I am sure is on your Cctv. It is deeply unsettling to think that such an accident could occur within the premises of your hotel, especially considering the potential harm it could have caused. As paying guests, we should feel safe and protected within your establishment, and this incident has shattered that sense of security. This entire experience has left a sour taste in our mouths and has greatly impacted our enjoyment of our family trip. I expected better service and professionalism from a reputable establishment like Marriott Bonvoy. As a loyal customer, I hope that you take this complaint seriously and take appropriate steps to rectify the situation.

The staff are incredibly friendly and helpful. We got to the hotel early and our room wasn't ready and before I could say yes to them holding our luggage, someone was already taking my backpack off my shoulders to assist. The AC in the room wasn't working and they changed rooms for us as soon as one was ready. They held our luggage at the front desk and took it upstairs before we came back from our adventures. Breakfast was good and the breakfast staff was incredibly friendly and cheerful. We came back to the room to two slices of cheesecake waiting for us. They made everything right for us and showed us we are valued guests.

Unbeatable location. In the middle of all the city center action. Taxis available 24/7 right outside the hotel. Convenient McDonald’s next door and bodega across the street. Only downside is the hotel only has 2 small elevators and the max capacity in each is 2 people so wait times can be quite long during busy times. Rooms are nice and clean, bathrooms sufficiently vented. Air conditioning was strong. Bed was very comfortable.

I usually don't write reviews but my stay at the Marriott Brussels Grand Place from 11-25 June on the occasion of a business trip is worth the effort as it is probably one of the worst experiences I have had with a hotel so far – and I travel a lot, both for business and privately. The one star is for the friendly staff which seems to be desperately trying to make something good out of a bad situation and the halfway decent breakfast. First impression on my arrival: the hotel is a construction site, both the lobby and most of the reception are missing. Uh-oh. On check-in, I am being told that… (i) …the restaurant is closed. Neat, because I am usually working quite a lot when I am on business trips so it is nice to be able to grab a quick bite in the hotel between meetings or late evening right after work. At least there are plenty of food options available at the Marriott's doorstep so – phew! – lucky me. (ii) …the gym is closed. Well, what was I expecting? After settling in in my room for a while, I figured out rather quickly that there is… (i) …no noticeable air-conditioning. Now, Brussels is not exactly famous for its hot summers but it would have been nice if, with temperatures above 30 degrees C outside during most of my stay, running the a/c at full tilt would not only have created noise but also 2-3 degrees of cooling. The temperature in my room made both working and, more importantly, sleeping a challenge. The most basic service I am expecting from a hotel is that I sleep well. If it does not manage to offer that, it has clearly failed its mission. Changing rooms was not exactly an option by the way as I found out pretty fast from my colleagues that their rooms were even hotter so I decided to stay put and hedge my bets. Therefore I also didn't ask for one of the fans in ultra-short supply as there were clearly some guests in more dire need than I was. When asking some of the staff about the complete lack of a/c, they were mostly shaking their heads. I guess they are expected to suffer with the guests. (ii) …the WiFi in my room was agonizingly slow and patchy most of the time, making working not impossible but much more cumbersome than it should have been. I found out pretty soon that all of my colleagues were facing the same problem. Well, at least consistency of service. I inquired about the possibility of an upgrade to a higher speed with the front desk. To my amazement I heard a “Yeah, of course, we will upgrade your room!”, and to my bemusement since all guests seemed to log into the same network without a password but maybe the Marriott had somehow found a magic trick. It hadn’t, naturally, nothing changed. Truth be told, charging a full rate for the level of service is unacceptable. And, last but not least, a word of advice to the Marriott: if you are renovating, don’t do it around your guests. Close shop for a while and re-open when everything is up and running. Your suffering guests will thank you for it.

This was the worst experience ever we had in a Marriott chain hotel. I am a gold member, and expected a lot better service from this hotel. We stayed there for two nights, and after the first night we felt very cold over the night. We contacted the reception and told them about the situation, and even asked for a heater! They said we have no heater, and will ask the technicians to come and take a look. They didn’t do anything. On the second night the exact same issue happened. Playing with the thermostat around 5am, we figured that the issue is when you turn off the lights, the heater turns off too!!! Again we talked to the receptionist on our check out and they said they will look into it and contact us, which again they never did. My wife and I both got sick due to the cold, which it ruined the rest of our travel. Again, my worst experience with Marriott hotels.

The only thing good about this hotel is the location. Very convenient. The rooms are bad, and the staff at the front desk is very rude and condescending. Brussels is a fantastic city, and the people are great. But not at this hotel.

We returned to Marriott Grand Brussels. We were allocated room 323. Marriott claimed that they refurbished this hotel. But they have a new GM. What a failure he is with his team. The new management are chaotic, unorganised and extremely rude to guests. They are fed up and unqualified. From checkin we encountered numerous challenges, rude staff named rute. Dark room they took off the light, on-off internet and TV. The staff lack service and attention to solve the problems. Housekeeping manager rute stood at desk bitterly and hateful. We waited for 2 1/2 hours to get service from housekeeping. We encountered numerous problems settling in our room. They refurbished the hotel, yet they left electric sockets out of the wall. The new GM did not check for the safety of his guests. Most definitely, this is not Marriott Grand, electric shock went through our spine when electrocuted. We called no one to pick up. Manager Tula on duty is useless in solving problems. This hotel should have been closed. But no, and no qualified management on duty. They do not care to pick up the calls. We requested a transfer into another Marriott hotel, but they would not help. Marriott Grand Brussel did not care to reinstall the Router in the hall so every room gets wireless as before.. Numerous internet problems. The TV cut off and open in the middle of the night. Even we have to go down and they told us that they will contact an outside agency to solve internet and TV problems but all were lies. This stay at Marriott Grand Brussels was Very Disappointing & Frustrating visit!. Avoid as the hotel is not ready for full service.

Great location. Close to Grand Place. Rooms are sound proof as we didn't even hear people outside and we were on the first floor. Comfortable rooms. Breakfast was awesome. Rona, one of the breakfast staff, was very nice and always happy. The other hotel staff were also very helpful and were quick to respond. Highly recommend this hotel. Get lounge access for the breakfast and happy hour.

The suite facing the stock exchange has stunning view...and great acoustics from the street performance. Solid attentive service, best location in town, but what left an impression was the juicer at breakfast. Never seen that in any other 5 stars hotels before. Not even top hotels in Athens, Dubai, Aspen, Munich etc.

When it boils down to it, a hotel has one job and that's a nice place to sleep and this place fell flat on his face last two nights. Even though they said our Air Conditioner was working and our room and our kids room, it was over 80° in both rooms both nights and we could barely sleep. Marriott, should be able to do better than this and get your air conditioning working for when it's hot outside. It is not pleasant to come back to the hotel and out of the heat then open the door to your room only to find out that it is hotter inside than outside. When we were gone for the second day, the maid service opened our windows while we were gone. At least thet tried to cool the room off a little bit, but that's only good when you're not in a place that's noisy outside 24/7. If it is hot outside I would not recommend staying here, unless you like sleeping in your own sweat.

When you book in the marriott you always expect the best rooms, & as an elite member with marriott bonvoy i always book with marriott, but unfortunately this marriott is the worst one i have ever stayed in & was way bellow expectations! There is no ac in the rooms, i couldn't even sleep, am just sweating in the room. Its summer, how do they expect people to stay with no ac’s! The hot water suddenly turned cold while showering, also not acceptable. Honestly i didnt expect this at all, this is so sad to see a marriott hotel go this low. Not recommend at all

very central to all of the great places you want to see in Brussels. had a hard time figuring out how to use the AC . they were doing construction outside at 7am so you could hear it. i would stay here again

The pros: -Very good location, close to everything. -Rooms are quite nicely decorated and beds are comfortable. The cons: -Staff at the reception are nice but not helpful. Asked them to call me a taxi and said that I can go outside wait for one nearby while it was raining. -My room was not cleaned on one of the days.

Absolutely horrible experience. Checking in & out staff was unfriendly and unexperienced. A friend left a card for me to pick up at the reception, but was never delivered when I checked out. I asked to send it to me to London, which isnt too far but the hotel didn't send nor replied why they didn't when I called/email multiple times. Room service took ages and when I said I want to make an official complaint, a guy at the receptionist said, "You are free to do that." Not worth a penny. The worst marriott experience in my entire life. Pls stay at a different hotel bc this hotel will ruin your trip to brussels. This city is nice, there must be a better hotel.

The location is amazing. Right in the center of everything with an amazing view of the city. There was lots of construction everywhere and the fitness area couldn’t be used. We weren’t informed about that before. Breakfast was ok.

Hotel is close to pedestrian area. Avoid rooms with windows to that site. Very loud till 3 in the morning. Street to hotel parking closed due to construction work. No Real help to get there. Proposal to follow Route half City wide drawn with Pencil in a map. No joke. Construction work in house, even one elevator. No reduced room rate no upfront Info about that. Never again.

We had a "Jr. Suite" on the 6th floor. It was a little cozy and had porthole windows, which made the room a little dark. The hotel is in a high foot traffic area filled with a mix of locals, homeless, and tourists. At night on the weekend, expect large crowds and noise. It didn't bother us as we live in a tourist town ourselves. The hotel is very busy and the staff are amazing. There were few maintenance issues with the elevator(s)and water, but the hotel staff worked tirelessly to repair the issues. However, they were ever able to get 1 of the 3 elevators working, which was better than 0. When all of the elevators stopped working, we were able to access the service elevator used by the staff. Breakfast was included with our stay. It is crowded with hotel guests. The food is ok. The staff should all get raises in pay no matter their current salary.

BEWARE…..the hotel has no air conditioning and was told it would be July before they do. Dropped off luggage a 11:30 AM and went to check in at 6:30PM. I was not told there was no air conditioning until i went to check in at 6:30PM. By that time I had limited options. Tried to sleep with window open but too noisy. Checked out next morning because it was too hot . It will be a great hotel once they have air conditioning.

Fantastic location and everything is walking distance. I think I was expecting a bit more luxury being grand place. Rooms are comfortable and nice property overall.

The hotel is in a great location and we stayed in a beautiful suite but the property has some improvements to be made. An odd room sensor kept leaving us in the dark at very inopportune times and the AC was abnormally strong. During our last night in the hotel, the AC dripped all night and left large puddles on the floor in front of the room door. The flow of the breakfast buffet needs to be rerouted and an additional coffee machine provided. The lounge should be open 24/7 for members and it’s not. Better wayfinding explaining construction would be appreciated. The WiFi is atrociously spotty and slow. Major elevator renovations are underway, which was disruptive.

Good hotel, centrally located. Staff excellent. Can be a bit noisy at night, but that might just be that there was a music festival on when we were there.

Room was okay for Tomorrowland package but the hotel amnesties and services leave much to be desired. The gym was not available due to renovation and as guests, we had to pay more to gym elsewhere even when we asked if we could go other sister hotels to use their gyms. Lifts were constantly down and stairs were not labelled. Food was not cleared from room even after cleaning. Would not recommend this hotel if you’re coming for Tomorrowland package as it was also the last stop after a long day despite its location.

A fantastic hotel in Brussels within 5 minutes walking to the Grand Place and the many other attractions. The hotel itself is old, but is well maintained on the inside. At the time of my stay (November 2022), they were renovating their rooms. The rooms are OK space-wise, and so are the bathrooms. The food is excellent, and the staff are very friendly. Outside the hotel is a metro station, many restaurants, and many shopping centers.

We had the best stay. We are a big family and everything was catered to our needs and more. Concierge staff were super helpful, the staff at the breakfast were amazing, the room service ladies were the best! We had a family member on a wheelchair and the staff were the best help with that:) our bags were taken in and out of the hotel smoothly by the staff. Cleanliness is a 10/10. Comfortable beds and pillows. Location is 200% everything is a couple of mins away by feet! will definitely be our choice when we’re back to Brussels!!! Special thanks to jean and Christopher at front desk.

Great hotel, but even better service team. The receptionist Bela turned our stay into a memorable experience. She noticed that it was the day after my birthday and treated us with a nice bottle of Prosecco to celebrate. The whole service team was striving to please and make our stay as good as possible. The whole hotel underwent a ground-up renovation just weeks ago. I also recommend the restaurant, great food. Breakfast is served in that same place and one cannot ask for more. Just perfect.

If you want high quality customer service, look no further than the Marriott in Grand Place. The staff were courteous, respectful, extremely helpful and provided exemplary customer service. Special mention to Mario at the front desk and Jean Francois at the concierge - they made us feel at home and went out of their way to help with everything we needed. They have set a high bar for customer service which rest of the hotel industry should follow!

On business, I weekended at the Brussels Marriott Hotel Grand Place. The location can’t be beat, the room was nice and the breakfast buffet was above average (they offer a small glass of smoothie upon arrival). The front desk personnel were kind and helpful. I’m lifetime Gold with Marriott and I would say that this property hits the mark of quality one expects from Marriott.

Had an absolutely wonderful stay at this property, the views from the room were incredible, the property was super clean, and the staff was superb! Special thanks to Teresa and Besa at the front desk for their top notch customer service in resolving some issues I had, and to Sabrei at the M Club lounge and Souad at breakfast who were spectacular. The only thing was that there was a super annoying street drummer who was playing in front of the Bourse Beurs outside our window literally the entire day, and it made the experience with the windows open very unenjoyable (even with the windows closed, it was abnoxiously loud). I feel bad for those who live on this specific street who have to hear that all day every day. Regardless, the hotel itself was perfect - thank you Brussels Marriott team for a truly phenomenal stay!

The water pressure is never stable, once I woke up and there was no hot water at all, the next morning I couldn’t shower because it was like a small rain. They sent a person to fix it twice, but there was no result (the plumber just went away). No toilet brush in the whole hotel. Uncomfortable round window like we’re on a boat. Once the window hit me on the head when I tried to get some fresh air. Good beds

Great location and nice staff. Rooms are a bit tired but make the job for a city center Marriott. On site parking is much appreciated. Breakfast has a lot of options with reasonably good quality. Would consider again for next stay in Brussels.

Excellent location, close to metro/trains and sites, plus just a few steps to shops and food. We had two connecting rooms and both were clean and well kept. The hotel common areas were also kept clean and covid-safe reminders and hand gel were placed at all entrances/elevators/etc. The breakfast staff were our highlight- cheery and friendly every time we visited, food was fresh and in separate portions to keep clean/less touching from people, eggs made to order. Front desk staff were also friendly and available. We enjoyed our stay here and wouldn’t hesitate to come back!

Many great things about this hotel...a few things can be better. Great hotel to stay at. The good: - Excellent location, walkable to everywhere in central Brussels. There’s a metro outside and a 10 minute walk from train station (cobblestone all the way) - Extraordinary service from Lisa at the front desk and Aileen from the restaurant/bar really elevated our experience. - We had a nice room with a large window view to the front of the square that’s in front of the hotel - Reasonable prices for snacks and drinks inside the restaurant (outdoor seating available) - Baby amenity kit came with the crib we requested. This was a nice touch since I haven’t had this before. Included a baby shampoo and wash. - free coffee machine in the lobby The bad: - Fitness center was closed - water temperature in our shower kept fluctuating - no electrical outlet in the bathroom

Great location, walking distance to Grand Palace. Hotel is located the center of everything, plenty of bars and restaurants near by. Rooms are very spacious and clean. Staff are friendly and helpful.

Nice location in Brussels City centre a bit noisy but well located very close to many tourist points and super close to Grand Place. Rooms a bit old. Excellent hotel personnel súper friendly 👌

Great location and friendly staff. Rooms are a decent size with all the amenities and storage space you need.

Ups: Good location, easy access to the center of Brussels and to many restaurants and cafes around Downs: Except the main lobby, overall outdated facilities; underground parking (toilet smell), faded carpet, weak shower water (even no hot/warm shower during my stay), less friendly staff at the front desk (especially in the check out morning) All in all, would recommend alternative accommodations around the area

Very nice place and a friendly stuff. Location is one of the best in town.

I had a nice stay, and would stay again. The good: buffet breakfast was great, the decor and location were terrific, and the staff was very friendly and helpful. Elite benefits are well-recognized - I was upgraded without having to ask for it. The not as good: little dated in terms of room amenities: things like no USB ports near the bed, or even an accessible power outlet. Water temperature in the shower was insanely variable to the point of almost being dangerous.

After being a long-time Hilton member, I recently switched to Marriott. This was my first stay in the hotels and I don't regret that decision at all. The Brussels Grand Place is exactly what I wish Hiltons were. Everything from the decor to the friendly staff to the accommodations at the restaurant. I come to Brussels for business trips and will definitely stay here again in the future.

Beautiful interiors, very kind staff, perfectly clean

Perfect location in the heart of Brussels, next to the town-hall and all touristic wishes and wants. Avoiding unnecessary moving by car in the city. Next to metro station if one needed. Its own parking and good street view from the window. Good size rooms. Renovation was some time ago. But condition of the room and hotel in general is good. Attentive service and really late check out, which can be very convenient.

A few quick reflections: 1) Location is good, close to the pedestrian zone, good for tourists; 2) Service is very professional, friendly and helpful; 3) Beds are very comfortable; 4) I got a nice room upgrade when I stayed. Reason for 4 stars: the rooms need definitely an upgrade, it’s rather dark and too ‘traditional’. Also, the street around can be noisy, so not the best place for people who don’t sleep well.

The location is amazing as you're very close to the metro but you can also walk pretty much anywhere central. Rooms are nothing special and they're actually quite noisy as we got woken up by the sound of construction workers early in the morning. Also for the price you pay they don't have much to offer and there's not even a hot tub. Staff are nice and friendly though.

This is a lovely hotel, very well situated in a walking district of Brussels. If you are planning to bring a car, stay somewhere else. Otherwise, the staff are excellent, my room was lovely, and the neighborhood is why you wanted to visit Brussels, with a LOT of restaurants, bars, shops, patisseries, chocolatiers and beautiful buildings within a ten minute walk. Do be aware though, only a few rooms have real air-conditioning.

5 star location in the heart of Brussels. The hotel is going through some renovations making it challenging to access all of the amenities (club lounge is closed), but they do a great job of making up for it with a delightful breakfast in the Midtown Grill. Beware of loud sounds, mainly starting around 11am. This was my second stay at this hotel because the location and service are outstanding. I'm looking forward to staying here again once renovations have been completed, as the rooms in their current state are definitely lacking in style, modernity, and technology.

I have always given priority to stay in Marriott hotels as I am a Marriott member and I get privileges, but I found myself just like anyone else in this hotel. I checked in rather late at night around 10pm and they told me they were waiting for my arrival (which made me sound so valuable). However there wasn't any upgrades or welcome points and they just gave me a few coupons for free drinks because the lounge was closed. They assured me I got a good room with views which set my expectations high. When I checked into the room, the 1st disappointment I got was the room felt so dated it is in need of renovation and refurbishment! I walked to the window wanting to have a "good view" thought I might be facing the square turned out that I was just facing another building across the street. The rooms were not very soundproof I could hear noises from people talking along the corridor. There was also a lack of usb ports and also power points next to the bed. I felt there was a lack of lighting in the room even though all the lights were on it didn't really feel "bright" probably they were all like lamps and not like proper ceiling lights. This bathroom is still using the old style bathtub and curtains but it was better than a lot other hotels I stayed at least it could prevent water from splashing all over the bathroom floor to make it wet and slippery. The thing I didn't like was the experience during shower. I adjusted the temperature of the water to my preference and I was in the midst of the shower when it suddenly turned very cold and then very hot. It happened twice during both nights I was staying there. The breakfast was good though, even if I had to queue and wait cause there was only 1 waffle machine and everyone was trying to use it, despite me having breakfast at 630am which is considered a low peak hour. My consideration for choosing this place was that I was looking for a Marriott property which is closest to the train station and this happens to be the one. There are a few others which I wanted to stay but seemed to be further away (more than a km). The good thing about this place is that the staff here were quite friendly and polite and it's close to sights and shopping. Other than that really hope this place can "modernize" the rooms soon.

I was definitely a little disappointed in the property its self very old , checking in and checking out a bit difficult as they only have one clerk work I wanted to discuss my concerns in person instead of online review but unfortunately they were to busy. In a rush it seems of getting our room ready there was others peoples undergarments left in closet and behind the bed that was a bit disturbing. the staff I did interact with seemed very nice and location is amazing but next trip for the €30 more I will stay at one of the AMEX Fine collections. Let me also state i am Marriott ambassador elite Member so I have plenty of stays to compare this to around the world

We Always enjoy our stay at the Marriott. We stayed three nights and if it wasn't for the last morning fire alarm that made us evacuate the hotel it wouldn't have been a great stay What didn't help is the security guy saying " it was someone taking a hot shower. Go back to your rooms" better stay quiet even if he is making a attempt to be funny at 6 am. That incidence sent me off to my morning business meeting. The lobby coffee machine was out of order fir three days I tried seven times to exchange usd 100. And was only successful two out of the seven times. They kept running out of cash at the front desk

Location 5 stars. Service 5 stars. Busking maintenance 2 stars. Employees 5 stars. This hotel has lots to work on and employees are not one of them. The facilities of this building are terrible from the lift, to the design of the room, to broken AC, and doors that requires a lot of strength to open and close. However I can assure you the team on ground will make your stay pleasurable and bearable. A big thank you to Mario, and the head of the concierge. Service was exceptional.

Location is fantastic. Can't get much better than this but I did have a couple issues. The first morning, I had no hot water. Called the front desk and I guess they had to turn the boiler back on? Waited roughly 30-40 mins and still no hot water. I had to just jump in and take a quick cold shower so I could go eat breakfast. Came back to rest at around 2pm and unfortunately there was construction directly on the floor above me. I get things like this need to happen, but a warning would have been nice. Maybe I could have come back to rest at a break in the construction had I known it was occurring? Or maybe I wouldn't have booked here if I'd known there was construction. It might not be important though for people who will be out all day but I had to get a mid day nap due to jet lag. Thankfully they promptly moved me to a new room up on the sixth floor. Very happy with the response. They were apologetic but I get that construction has to happen at some point so no big deal since they moved me. Also the renovated rooms are 100% better than the older ones. Make sure to ask for one of them if they have availability. Overall, the location and excellent service was worth the price.

Hotel has good rooms, restaurant is good. However, does not feel safe. Almost every time you walk out you will be approached by people asking for money, and several fights seen with attempted stabbings directly in front of Hotel. On 2 ocasions nothing was done and the people involved stayed in front of hotel. Will definitely avoid hotel in future.

The location of the hotel is ideal & we were able to hit a lot of the famous landmarks. There were several things I did not particularly care for, some of them are things the hotel can control but others they cannot. The location is BUSY & bc the building is older, the windows are NOT sound proof. When we stayed (weekend) we were continuously woken throughout the night mixed with screaming drunks, weird banging & police sirens; when day broke, construction on the streets started, not a moment of quite when it mattered most. I advise packing ear plugs to ensure an undisrupted rest. Other than that, the beds were plush & very soft, a/c kept us warmed, check in/out was easy, staff was nice & helpful. Only reason why I knocked off a star was bc the Wifi being completely unreliable. Seeing how expensive it is, I would assume the wifi would be reliable. I used the free provided wifi but it constantly dropped & I ended up using a lot of valuable data while in the hotel at night. It was frustrating having to reconnect constantly as we researched the area. I’ve stayed in a lot of Marriotts & never had such an awful experience. Other than that, i enjoyed the stay & would recommend to friends with

We stayed in a room that had just been renovated, they are still renovating rooms on other floors. They hadn’t installed the refrigerator yet or the ice machine for that floor. Room was very nice the way it was renovated. Because they were still doing construction, there was a lot of noise during the day which wasn’t too bad since we were out exploring most of that time. I’m giving 5 stars still because the construction is temporary and once completed it will be 5 stars. The location is the best possible, it was walking distance to almost all the main sites we wanted to see and was surrounded by shops and restaurants to explore.

Amazing location and wonderful attentive service. Even though the hotel is under renovation, our stay was great. We had a renovated room with a French balcony. Superb location, right in the middle of everything. Breakfast was probably one of the best hotel breakfasts we’ve had.

Beautiful hotel. Everything nearby: Shopping, restaurants, bars, entertainment. Warm and welcoming staff 😍

Do not stay here. Bonvoy member and it is the worst Marriott I have ever stayed at. Terrible service. Elevators are broken and no remorse from workers. No hot water. No housekeeping. And prepare to be sweating all night because their air doesn’t work. Do better Marriott.

Staff was wonderful. Very attentive. Room was nice and clean when we arrived. We were able to check in earlier than 3pm. The location was perfect. Very central to wherever we walked to. The only down side out of the hotel, only 1 of the 3 lifts were working.